AJIO Customer Care Number1800 889 9991
AJIO Customer Care Number
1800 889 9991
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Toll free Number(s):
1800 889 9991
For Customer Support
Email(s):
customercare@ajio.com
For Customer Support
grievance.officer@ajio.com
Any grievances relating to the Cancellation, Return and Refund
IVRS Menu
1800 889 9991
First Select your preferred language
- Press 1- To know how to apply coupons
- Press 2- To know about your order status
- Press 3- To know about return or exchange
- Press 4- To know about refunds
- Press 5- To know about order cancellation
- Press 0- To Repeat
Return & Refund
- The dispatch of the purchased Products, should the User decide to cancel the purchase,
the User can do so by referencing the unique tracking identity number received by the
User and requesting AJIO to process a cancellation by sending an email to customercare [at] ajio [dot] com. - The conditions and cases under which returns will be accepted and check the Products
display page for Product specific return information. - For more information please read.
| Product Category | Return Period | |
|---|---|---|
| Fashion And Lifestyle Products | Any apparel, accessories, footwear, sunglasses, etc. | 15 days from the date of delivery- as long as the product is unused and the price tags are intact. |
| Electronic Products | Smartphones, Jio MyFi devices, accessories, smart watches, pen drives, hard disks, speakers, power banks, etc. | 7 days from the date of delivery- only if there is apparent visible damage, or key product-related defects. In case of any issues after 7 days from the date of delivery: (a) If relating to Jio MyFi devices and LYF F1 smartphones, Users may visit the Jio Service Centre. (b) If relating to products other than those specified in (a) above, Users may contact the manufacturer directly under the product warranty provided by the manufacturer (if any). |
| Toys | Various toys | 10 days from the date of delivery- as long as the product is unused and the price tags are intact. |
| Accessories | Watches (analog & digital) | 7 days from the date of delivery- as long as the product is returned in its original packaging along with the guarantee card and manuals (if any), and all the protective coverage is intact. |
| Precious And Fashion Jewellery | Bracelets, Kadas, Chains, Earrings, Rings, Bangles, Necklaces, T raditional Jewellery,Pendants | Easy 7 days return, exchange unavailable, as is applicable to the relevant product on the product d isplay page – as long as all the certificates are returned, and the articles are in the original packaging. |
| Gold And Silver Coins And Bar And Idols | Idols & Coins | Non-Returnable and Non-Exchangeable |
| Sarees And Unstitched Fabrics | Sarees, Dupattas, Shawls & Wraps, Stoles & Scarves, Dress material, Blouse and Blouse pcs | Easy 7 days return from the date of delivery - as long as the product is unused and the price tags are intact. Sarees with blouse pcs cut off will not be accepted. Dress materials with any parts missing will not be accepted. |
| Accessories And More | Home Fragrances, Table Napkins, Coasters & Placemats, Stationery & Organisers, Hair Care Accessories, Oils & Spa,Hair Accessories, Creative & Educational etc. | No Returns And Exchange |
| Silver Jewellery | Bracelets & Kadas, Chains,Cufflinks & Tiepins,Earrings,Rings, Pendants,Rakhis,Silver Articles,TraditionalJewellery, Bracelets & Bangles, Hair Accessories, Jewellery Sets, Necklaces & Pendants, Anklets,Nose Pins | Easy 7 days return, exchange unavailable. Returns Policies may vary based on products and promotions |
Registered Office
3rd Floor, Court House,
Lokmanya Tilak Marg,
Dhobi Talao, Mumbai
–400 002,Maharashtra
Important Links
- Customer Care Faq's On
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