AU Small Finance Bank Toll Free Number1800 1200 1200
AU Small Finance Bank Toll Free Number
1800 1200 1200
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Toll free Number(s):
1800 1200 1200
Customer Support, 24*7
1800 26 66677
General Queries
1800 120 2586
Ministatement Support No.
1800 121 2586
Balance Enquiry Support No.
All India Number(s):
1860 1200 1200
Customer support
0141-7141 000
For general query/ complain/ service request
0141-6133 000
Other no. for general query/complain
0141-3071 800
General queries
84229 92273
WhatsApp Banking
8383 8383 99
WhatsApp Banking
IVRS Menu: 1800 1200 1200
- Press 1: Block ATM or Debit Card
- Press 2: To Generate ATM Pin
- Press 3: For Banking Services
- Press 4: For Query on Loan Services
- Press 5: To Report Fraud or Unauthorised electronic Transaction
Press 6: For New Products and Services
- Connect to Customer Care Executive.
Customer Support
| Service | Contact Details |
|---|---|
| 24X7 Customer Care (For general query/complain/ service request) | 1800 1200 1200 1800 26 66677 |
| Non-toll free numbers* (Call charges as per your tariff plan & service provider) | 1860 1200 1200 0141-7141000 0141-6133000 0141-3071800 Email: customercare [at] aubank [dot] in |
| Credit Card | 1800 1200 1500 creditcard [dot] support [at] aubank [dot] in creditcard [dot] priority [at] aubank [dot] in (For Vetta and Zenith customers) customercare [at] rewardz [dot] aubank [dot] in (Reward Points related) |
| Technical Support Desk (8 am - 8 pm) For assistance on technical issues / features of Digital Products viz. Internet Banking, Debit Card Service, UPI-QR, Video KYC, AU Abhi, Auro-Chatbot, Fastag) | tech [dot] support [at] aubank [dot] in |
| NRI Services (Specialized service desk to serve NRI customers) | nriservices [at] aubank [dot] in |
| Investor Relations (For any investor related queries) | investorrelations [at] aubank [dot] in |
| Whistle Blower (Report suspected fraud, corruption) | whistleblower [at] aubank [dot] in |
| Service requests (Raise & track service requests) | To submit your complaint, Click here To check the status of your service request, Click here |
| For details on Interest relief under Ex-Gratia scheme | Click here |
Missed Call Banking
- Dial 1800 120 2586 to get your Account Balance .
- Dial 1800 121 2586 to get your mini statement .
- Dial 95947 44440 to get your AU Bank FASTAG balance .
Principal Nodal Officer and Regional Nodal Officers
| Name | Region | Address, Contact Number & Email Id AU Small Finance Bank Ltd. |
|---|---|---|
| Prashant Kasliwal | Rajasthan | Plot No. C-6, Harikishan Somani Marg, Ajmer Road, Jaipur, Rajasthan, PIN - 302001 7340012367 |
| Sameer Bhatia | Madhya Pradesh | Alankar Complex, Plot no 10, 6269714974 |
| Manish Ghosal | Chhattisgarh | Plot No. 22, Sheet No. 9, 8108119708 |
| Rasmiranjan Sarangi | Maharashtra and Goa | Corporate House, G Block, 2nd Floor, 8422879342 |
| Inderdeep Kaur | Delhi, Haryana (Except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh | F-4, Ground Floor, East of Kailash, 8130096629 |
| Gagan Deep Avasthi | Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. | SCO 45 – 46, Sector 8 C, 8288010159 |
| Rajesh Sachdev | Gujrat | Ground floor, Shital Varsha 9925106132 |
| Manish Ghosal | Karnataka | Ground Floor, N-9, 24th Main, 8108119708 |
| Gagan Deep Avasthi | Union Territories of Jammu & Kashmir and Ladakh | Sh. Hardev Singh, Khasra No. 8, Shivaji Chowk, Sector 14, Ground Floor, Near Zorawar Singh Chowk, Nanak Nagar, Bahu Plaza, Jammu - 180004 82880 10159 |
| Amrish Singh | Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli, Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha) | 14/113, Padam Tower-1, Civil Lines, Kanpur, UP-208001 9116658179 |
| Pankaj Agarwal | West Bengal | 56A, Hemanta Basu Sarani, Stephen House, BBD Bag, Kolkata-700001 8905111320 |
| Manish Ghosal | Telangana | Ground Floor, Plot No. B. No. 160/2/GF, Sardar Patel Road, Opposite to Asoka Bhoopal Chamber, Secunderabad - 500003 81081-19708 Email: rno [dot] hyderabad [at] aubank [dot] in |
| Manish Ghosal | Odisha | Plot No - 123, 124, Cuttack Puri Road, Laxmisagar - 1, Unit No-30, Khurda, Bhubaneswar – 751006 8108119708 Email: rno [dot] bhubaneshwar [at] aubank [dot] in |
Principal Nodal Officer
Mr. Pramod Khetawat
Au Small Finance Bank Limited
Bank House, 6Th Floor, Mile 0, Ajmer
Road, Jaipur, Rajasthan, Pin - 302001
Contact Number: 0141-6660645
Email: Pno [at] Aubank [dot] In
Banking Ombudsman
| Centre | Name & Address of the Office of Banking Ombudsman | Area of Operation |
|---|---|---|
| Ahmedabad | Smt. N Sara Rajendra Kumar C/o Reserve Bank of India 5th Floor, Nr. Income Tax, Ashram Road Ahmedabad-380 009 079-26582357 Email : cms [dot] boahmedabad [at] rbi [dot] org [dot] in | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
| Bengaluru | Ms Saraswathi Shyamprasad C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru -560 001 080-22277660/ 080-22180221 Fax No. 080-22276114 Email : cms [dot] bobengaluru [at] rbi [dot] org [dot] in | Karnataka |
| Bhopal | Shri Hemant Kumar Soni C/o Reserve Bank of India Hoshangabad Road Post Box No. 32, Bhopal-462 011 0755-2573772/ 0755-2573776/ 0755-2573779/ Email : cms [dot] bobhopal [at] rbi [dot] org [dot] in | Madhya Pradesh |
| Bhubaneswar | Shri Biswajit Sarangi C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 0674-2396207 Fax No. 0674-2393906 Email : cms [dot] bobhubaneswar [at] rbi [dot] org [dot] in | Odisha |
| Chandigarh | Shri M K Mall C/o Reserve Bank of India 4th Floor, Sector 17 Chandigarh 0172-2703937 Fax No. 0172-2721880 Email : cms [dot] bochandigarh [at] rbi [dot] org [dot] in | Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana . |
| Chennai | Dr. Balu K C/o Reserve Bank of India Fort Glacis, Chennai 600 001 044-25395964 Fax No. 044-25395488 Email : cms [dot] bochennai [at] rbi [dot] org [dot] in | Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands |
| Dehradun | Shri Arun Bhagoliwal C/o Reserve Bank of India 74/1 G.M.V.N. Building, 1st floor, Rajpur Road, Dehradun - 248 001 0135-2742001 Fax : 0135-2742001 Email : cms [dot] bodehradun [at] rbi [dot] org [dot] in | Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) |
| Guwahati | Shri Thotngam Jamang C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001 0361-2734219/ 0361-2512929 Email : cms [dot] boguwahati [at] rbi [dot] org [dot] in | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura |
| Hyderabad | Shri T Srinivasa Rao C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 040-23210013 Fax No. 040-23210014 Email : cms [dot] bohyderabad [at] rbi [dot] org [dot] in | Andhra Pradesh and Telangana |
| Jaipur | Ms. Rekha Chandanaveli C/o Reserve Bank of India, 4th floor Rambagh Circle, Tonk Road, Jaipur - 302 004 0141-2577931 Email : cms [dot] bojaipur [at] rbi [dot] org [dot] in | Rajasthan |
| Jammu | Shri Ramesh Chand C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012 Telephone: 0191-2477905 0191-2477219 Email : cms [dot] bojammu [at] rbi [dot] org [dot] in | Union Territories of Jammu & Kashmir and Ladakh |
| Kanpur | Shri P K Nayak C/o Reserve Bank of India M. G. Road, Post Box No. 82 Kanpur-208 001 0512-2305174/ 0512-2303004 Email : cms [dot] bokanpur [at] rbi [dot] org [dot] in | Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) |
| Kolkata | Shri Rabindra Kishore Panda C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700 001 033-22310217 Fax No. 033-22305899 Email : cms [dot] bokolkata [at] rbi [dot] org [dot] in | West Bengal and Sikkim |
| Mumbai (I) | Dr. Neena Rohit Jain C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 022-23022028 Fax : 022-23022024 Email : cms [dot] bomumbai1 [at] rbi [dot] org [dot] in | Districts of Mumbai, Mumbai Suburban and Thane |
| Mumbai (II) | Shri S.K.Kar C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 022-23001280/ 022-23001483 Fax : 022-23022024 Email : cms [dot] bomumbai2 [at] rbi [dot] org [dot] in | Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) |
| Patna | Shri Rajesh Jai Kanth C/o Reserve Bank of India Patna-800 001 0612-2322569/ 0612-2323734 Fax No. 0612-2320407 Email : cms [dot] bopatna [at] rbi [dot] org [dot] in | Bihar |
| New Delhi (I) | Shri R.K. Moolchandani C/o Reserve Bank of India, Sansad Marg, New Delhi 011-23725445 Fax No. 011-23725218 Email : cms [dot] bonewdelhi1 [at] rbi [dot] org [dot] in | North, North-West, West, South-West, New Delhi and South districts of Delhi |
| New Delhi (II) | Ms. Ruchi A S H C/o Reserve Bank of India Sansad Marg, New Delhi 011-23724856 Email : cms [dot] bonewdelhi2 [at] rbi [dot] org [dot] in | Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh |
| New Delhi (III) | Ms. Suchitra Maurya C/o Reserve Bank of India Sansad Marg, New Delhi 011-23715393 Fax No. 011-23765234 Email : cms [dot] bonewdelhi3 [at] rbi [dot] org [dot] in | North-East, Central, Shahdara, East and South-East districts of Delhi |
| Raipur | Shri J. P. Tirkey C/o Reserve Bank of India 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 0771-2244246 Email : cms [dot] boraipur [at] rbi [dot] org [dot] in | Chhattisgarh |
| Ranchi | Smt Chandana Dasgupta C/o Reserve Bank of India 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 8521346222/ 9771863111/ 7542975444 Fax : 0651-2210511 Email : cms [dot] boranchi [at] rbi [dot] org [dot] in | Jharkhand |
| Thiruvananthapuram | Shri G Ramesh C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033 0471-2332723/ 0471-2323959 Fax No. 0471-2321625 Email : cms [dot] botrivandrum [at] rbi [dot] org [dot] in | Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). |
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