Acko Insurance Customer Care Number
1800 266 2256

https://www.acko.com

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Insurance Company Car, Taxi , Health Insurance

Toll free Number(s):

1800 266 2256

Mon-Sun, 9am-8pm For Service request/complaint Registration

All India Number(s):

080-68843621

For Senior Citizen Customer Care No.

1860 266 2258

Mobile protection and Repairs

1860 266 2256

Car / Bike insurance

Email(s):

hello@acko.com

Car / Bike insurance

health@acko.com

For Health Insurance

ecare@acko.tech

Mobile protection and Repairs

IVRS Menu

1800 266 2256

Please Select Your prefferd Language: English, Hindi

Press 1: For road side assistance
Press 2: For assistance on your existing policy
Press 3: To purchase a new policy or to renew existing policy

Grievance Redressal

Level 1

For any complaint / query online you can contact to customer care team at hello [at] acko [dot] com complaint will be acknowledged within 24 working hours.
Complaint acknowledged will be responded within 5 working days. In case the resolution is likely to take longer time, you will get informed by an interim reply and also will get informed by the tentative additional time required to send our final response.

Level 2

If the customer is not satisfied with the decision taken from customer support team or can mail to grievance [at] acko [dot] com complaint will be acknowledged within 24 working hours.
Your complaint will be responded to you within 15 working days from the date you addressed the complaint to Email.
For the customer care for senior citizen please contact at 080-68843621.

Level 3

If you are not satisfied with the decision taken from the customer care you can contact to grievance officer.
Your complaint will be responded to you within 7 working days from the date you addressed the complaint to officer at:
Name: Brijesh Sharma
Chief Grievance Officer
Acko General Insurance Limited
36/5 Hustlehub One East, Somasandrapalya, 27th Main Road
Sector 2, HSR Layout, Karnataka
Bangalore – 560102
Email: gro [at] acko [dot] com.

Level 4

If you are still not satisfied from the decision taken by other official you can contact to (IRDA)
Insurance Regulatory & Development Authority of India (IRDA)
Sy No. 115/1, Financial District, Nanakramguda,
Gachibowli, Hyderabad – 500032.
Ph: 040-20204000
Toll Free Number: 1800 4254 732
Email: complaints [at] irda [dot] gov [dot] in
nonlifecomplaints [dot] pvt [at] irda [dot] gov [dot] in
Your complait will be resolved within 30 working days.

Form Center

Ombudsman Contact Details

Region	Contact no.	Email	Address
Gujarat, Dadra & Nagar Haveli, Daman and Diu.	079-25501201 079-25501202 079-25501205 079-25501206	bimalokpal [dot] ahmedabad [at] ecoi [dot] co [dot] in	6th floor, Jeevan Prakash Bldg, Tilak Marg, Relief Road, Ahmedabad – 380001.
Karnataka.	080-26652048 080-26652049	bimalokpal [dot] bengaluru [at] ecoi [dot] co [dot] in	Jeevan Soudha Building, PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078.
Madhya Pradesh Chattisgarh.	0755-2769201 0755-2769202 Fax: 0755-2769203	bimalokpal [dot] bhopal [at] ecoi [dot] co [dot] in	Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 003.
Orissa.	0674-2596461 0647-2596455 Fax: 0674-2596429	bimalokpal [dot] bhubaneswar [at] ecoi [dot] co [dot] in	62, Forest park, Bhubneshwar – 751 009.
Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir , Chandigarh.	0172-2706196 0172-2706468 Fax: 0172-2708274	bimalokpal [dot] chandigarh [at] ecoi [dot] co [dot] in	S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017.
Tamil Nadu, Pondicherry Town and Karaikal (which are part of Pondicherry).	044-24333668 044-24335284 Fax: 044-24333664	bimalokpal [dot] chennai [at] ecoi [dot] co [dot] in	Fatima Akhtar Court, 4th Floor, 453 (Old 312) , Anna Salai, Teynampet , Chennai – 600 018.
Delhi.	011-23232481 011-23213504 Fax: 011-23230858	bimalokpal [dot] delhi [at] ecoi [dot] co [dot] in	2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002.
Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.	0361-2632204 0361-2602205 Fax: 0361-2732937	bimalokpal [dot] guwahati [at] ecoi [dot] co [dot] in	Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM).
Andhra Pradesh, Telangana, Yanam and part of Territory of Pondicherry.	040-67504123 040-23312122 Fax: 040-23376599	bimalokpal [dot] hyderabad [at] ecoi [dot] co [dot] in	6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004.
Rajasthan.	0141-2740363	Bimalokpal [dot] jaipur [at] ecoi [dot] co [dot] in	Jeevan Nidhi – II Bldg. Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005.
West Bengal, Sikkim, Andaman & Nicobar Islands.	033-22124339 033-22124340 Fax: 033-22124341	bimalokpal [dot] kolkata [at] ecoi [dot] co [dot] in	Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue Kolkata - 700 072.
Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot , Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich , Barabanki, Raebareli, Sravasti , Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur , Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.	0522-2231330 0522-2231331 Fax: 0522-2231310	bimalokpal [dot] lucknow [at] ecoi [dot] co [dot] in	6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001.
Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane.	022-26106552 022-26106960 Fax: 022-26106052	bimalokpal [dot] mumbai [at] ecoi [dot] co [dot] in	3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054.
State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.	0120-2514250 0120-2514252 0120-2514253	bimalokpal [dot] noida [at] ecoi [dot] co [dot] in	Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301.
Bihar, Jharkhand.	0612-2680952	bimalokpal [dot] patna [at] ecoi [dot] co [dot] in	1st Floor,Kalpana Arcade Building,, Bazar Samiti Road, Bahadurpur, Patna 800 006.
Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region.	020-41312555	bimalokpal [dot] pune [at] ecoi [dot] co [dot] in	Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030.

Head office

ACKO General Insurance Limited
2nd Floor, #36/5, Hustlehub
One East, Somasandrapalya
27th Main road, Sector 2,
HSR Layout, Bengaluru,
Karnataka - 560102