Aeroflot Russian Airlines Customer Care Number+7
Toll free Number(s):
495)223-5555
Russia toll free number
All India Number(s):
Head Office Address :
37 Leningradsky Prospekt, Build. 9
Moscow, Russian Federation 125167
Offices in India :
Tolstoy House, 15-17 Tolstoy Marg, Delhi 110001
E-Mail : delmngr [at] aeroflot [dot] ru, pax [dot] aeroflotdel [at] spectranet [dot] com
List of World Wide Toll Free Numbers :
| Country | Telephone number | Language |
|---|---|---|
| Moscow | +7-495-223-55-55 | |
| Russia | 8-800-444-55-55 (free from RF) | |
| United Kingdom | 080-0026-0033 (free for UK) | English |
| USA | 86-687-97647 (free for USA) | English |
| Canada | 866 221 7291 | English |
| Ukraine | 0800503555 | Russian |
| China (North) | 108 007 330 039 | Chinese |
| China (South) | 108 003 300 034 | Chinese |
| France | 080 598 0010 | French |
| Germany | 0800 000 1151 | German |
| Ireland | 1 800 882 881 | English |
| Spain | 900 901 528 | Spanish |
| Italy | 80 90 5668 | Italian |
| Japan | 0053 116 0728 | Japanese |
| Netherlands | 0800 020 3592 | English |
| United Kingdom | 080 0026 0033 | English |
| USA | 86 687 97647 | English |
Contact Numbers, E-Mail & Mailing Address for Complaints / Queries :
| Query subject | Contact phone number | E-mail, web-site | Mailing address | Details | |
| Booking tickets Flight information Information about passenger and baggage transportation rules Other information | In Moscow: In Russia: Fax: | callcenter@ Booking tickets Flight schedules Flight updates Flight information | Hours of service: | ||
| Booking flights online | callcenter@ | ||||
| Сonfirmation of payments for flights booked online | web-check@ | # 19, Eniseiskaya street, 129327 Moscow | Hours of service: | ||
| Aeroflot Bonus programme | +7(495) | bonus@ Aeroflot Bonus | # 10 Arbat street, 119002 Moscow Aeroflot Bonus | Hours of service: | |
| Services for disabled passengers | +7903 | gckzoopp3 [at] aeroflot [dot] ru | Hours of service: | ||
| Baggage lost & found | +7(495) | lost-found [at] aeroflot [dot] ru | Hours of service: | ||
| Flight confirmation | At Aeroflot sales offices/representative offices | Paid service - 500 rubles | |||
Open line (Opinions and suggestions) | +7(495)223-5555 | openline [at] aeroflot [dot] ru Open line queries | 10, Arbat street, 119002 Moscow Claims Department | Send us a message and after its comprehensive examination we'll be able to offer you a detailed accurate answer. | |
| Material claims related to delayed flights, excess luggage, delayed delivery, damage to or loss of luggage, cargo transportation |
| bagclaims [at] aeroflot [dot] ru | POB 26, Sheremetyevo F, 141425, Khimki district, Moscow region Ground Handling Department | Hours of service: Material claims should be submitted along with documents proving the right to reimbursement or compensation (air ticket, excess luggage ticket, duties receipt, luggage tag, property irregularity report etc.) | |
Material claims related to cancelled flights, services provided onboard the plane, at the origin/destination airport, and at Aeroflot offices and branches |
| openline [at] aeroflot [dot] ru | 10, Arbat street, 119002, Moscow Claims Department |
| |
| Information on correspondence received by JSC Aeroflot | +7(495)664-1282 Fax : | Mailing address 1119002, Moscow, | Please note that the listed phone numbers may be used only for information about written requests to JSC Aeroflot Director General from other companies or individuals. Information on bookings, sales, ticketing, passengers transportation rules, baggage and cargo: +7(495) 223-5555 |
Information for Passengers Travelling to/from USA :
| Department | E-mail, web-site, phone number | Mailing address |
| U.S. Department of Transportation | U.S. Department of Transportation 1200 New Jersey Ave, SE Washington, DC 20590 | |
| DOT Consumer Protection Division | ContactCenter [at] dhs [dot] gov | U.S. Department of Transportation 1200 New Jersey Ave, SE Washington, DC 20590 |
| Aeroflot's head office in New York, NY To make a claim or complaint to Aeroflot, please send it to the specified address or call and leave a message with your complaint and we will investigate the matter and get back to you. | +1 212 944 2300 | JSC "Aeroflot - Russian Airlines" Customer Service 10 Rockefeller Plaza, Suite 1015 New York, NY 10020 |
