Air China Contact Number
000 8000 501 566

Airline Company Of China Flight Tickets, Travel, Air Travel
Service Rating: 
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Toll free Number(s):


000 8000 501 566

All India Number(s):


0124-4737 366

Delhi Office
080 4358 7900

Bangalore Office
022 6117 5555

Mumbai Office

Email(s):


customer_relations@airchina.com



Call Center
RegionContactService Hours
India0008000501566-
AmericasTel: +1-800-882-8122
Fax: +1-310-322-1133
Business Hours (Pacific Time):
06:00-21:00 Monday - Friday
07:30-16:00 Saturday, Sunday and public holidays
China+86-10-95583
+86-10-59281588
-
Europe
(excluding Russia)
Tel:00800-86-100-999 (From landlines only)
There may be a charge for calls from mobile phones.
Email: ca_europe [at] airchina [dot] com
Chinese and English services:
06:00-22:00(GMT) Monday through Sunday;
German,French,Italian,Spanish services:
Workdays Monday through Friday.
Russia
(Russia only)
Tel: 810-800-86-100-999 (From landlines only)
There may be a charge for calls from mobile phones.
Email: ca_europe [at] airchina [dot] com
Chinese and English language service:
Monday to Sunday: 06:00–22:00 (GMT)
Russian language service:
Monday to Friday: 06:00-16:00 (GMT)
JapanJapan's Regional Call Center
TEL:0570-0-95583
FAX:03-3501-1801

Service hours: 24hours (365 days a year)
*For FFP Phoenix mile/corporation contracts
09:30-17:30(Except Saturday, Sunday and public holidays)
*For travel agencies
09:00-18:00(365 days a year)


The following credit cards are accepted: Visa, MasterCard, JCB, Diners, American Express.
China's Regional Call Center
TEL:95583 (reservations, ticketing, etc)
If you are calling from China, please dial 95583 and select number key 5 for service in Japanese.
If you are calling outside Japan or China, please dial +86-10-95583  and select option ※5  
Service hours : 24 hours a day, seven days a week throughout the year. Service in Japanese is only available from 09:00 to 18:00 (Japan local time).
KoreaTelephone hotlines:
1) If you are calling from South Korea, dial 001(2)-80086-100-999 and press 1 for Korean (toll-free).
2 ) If you are calling from China, dial 95583 and press6 to select Korean (charges apply). 
Opening hours:
Hotline 1: Open 9:00am–6:00pm (Korea Standard Time) 365 days a year
Hotline 2: Open 24/7
Main services:
Ticket reservations, bookings, rebookings, reissue
Australia1800-860-999 (within Australia)10:30 am-8pm (Australia time) 7 days a week
Singapore+1-80086-100-999Business Hours: 08:30-18:00 Monday to Sunday
The Philippines+80086-100-999Business Hours: 08:30-18:00 Monday to Sunday
Hong Kong,China+1/6-80086-100-999Business Hours: 08:30-18:00 Monday to Sunday

Members hotline
RegionContactService Hours
Members hotlineTel:+86-4006-100-666 | +86-95583
| +86-10-95583
Fax:(+8610)-59281560
E-mail for Ordinary Card members: ffp [at] airchina [dot] com
E-mail for VIP Card members: ffpvip [at] airchina [dot] com
Website: https://ffp.airchina.com.cn http://www.phoenixmiles.com
24 hours a day, seven
days a week

Passenger Feedback

Contact information for passenger complaints:


E-mail address: customer_relations [at] airchina [dot] com
Mailing address: Customer Relationship Center, Product
Service Department, Air China Limited, Suite 4004, 4th
Floor, No. 16 Tianzhu West Road, Tianzhu Airport
Economic Development Zone, Beijing, 101312, P.R. China
Complaint Telephone/Fax: (+86-10) 95583 | (+86-10) 64595832
Business Hours: 24 hours a day, seven days a week


Air China Hotline Numbers
RegionContactService Hours
ChinaTel: 0086-95583 | 0086-10-9558324 hours a day, seven days a week
Fax: 0086-10-95583-1-0
Website: http://www.airchina.com.cn    http://wap.airchina.com
North AmericaTel: +1-800-882-812206:00 - 21:00 Monday through Friday
Fax: +1-310-322-113307:30 - 16:00 Saturday and Sunday
Europe
(except Russia)
Tel: 00-800-86-100-999 (For fixed-line phone call only)Chinese and English services:06:00-22:00(GMT) Monday through Sunday;
German,French,Italian,Spanish services: Workdays Monday through Friday.
Mobile phone users may incur charges.
Email:ca_europe [at] airchina [dot] com
Russia
(Russia only)
Tel: 810-800-86-100-999 (For fixed-line phone call only)Chinese and English:06:00-22:00(GMT)Monday through Sunday;
Russian: 06:00-16:00(GMT) Monday through Friday.
Mobile phone users may incur charges.
Email:ca_europe [at] airchina [dot] com
JapanTEL: 0570-0-95583 Only Japan area call09:00 - 18:00 Every day
FAX: 03-3501-1801
KoreaInside Korea: 001-800-86-100-99909:00 - 18:00 Every day
AustraliaTel: 001-800-860-999(Only in Australia)10:30 - 20:00 Every day
SingaporeTel: 001+8008610099908:30 - 18:00 Every day
HongKong,ChinaTel: 001/006+8008610099908:30 - 18:00 Every day
Manila Tel: 00+8008610099908:30 - 18:00 Every day
The United Arab EmiratesTel: 00+80003570451708:30 - 18:00 Every day
India Tel: 000800050156608:30 - 18:00 Every day


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