Avanse Financial Services Ltd Toll Free 1800 266 02001800 266 0200
Toll free Number(s):
Existing Loan Servicing - Calling from India
Existing Loan Servicing - Calling from Abroad
New Loan Enquiries
All India Number(s):
Email(s):
Support Hours
10 am – 7 pm (IST) Monday to Saturday
Grievance Redressal Procedure
Level 1
- Customer may contact the respective Branch Team/s, either telephonically /by email /by visiting
Branch office and register their complaint/grievance in the complaint register available in the branch - On registering the complaint you shall be provided an Acknowledgement within 2 working days of the
receipt of complaint by us via e-mail, letter by post or SMS entailing complaint number - In case the Customer is not satisfied with the resolution/respond , contact level 2
Level 2
he/she may contact Customer Response Team through any of the following channels-
Mail: Avanse Financial Services Ltd,
Ms. Sonia Sule 001 & 002, Fulcrum,
A Wing, Ground Floor Sahar Road,
Next to Hyatt Regency Andheri (East),
Mumbai – 400099.
Email: wecare [at] avanse [dot] com
Telephone: 022 - 6859 9999 to the attention of Ms. Sonia Sule
Level 3
he/she may further contact Grievance Redressal Officer through any of the following channels-
Mail: Avanse Financial Services Ltd
Kind attention: Mr. Samir Kumar Mohanty
Grievance Redressal Officer
001 & 002, Fulcrum, A Wing, Ground Floor
Sahar Road, Next to Hyatt Regency
Andheri (East), Mumbai – 400099.
Email: gro [at] avanse [dot] com
Telephone: 022- 6859 9999 to the attention of Mr. Samir Kumar Mohanty
Level 4
Customer is dissatisfied with the response received, the complainant may appeal the Officer– in- Charge of
Regional office of DNBS of RBI through any of the following channels-
DNBS Officer-in-Charge
Mumbai Regional Office,
Opposite Mumbai Central Station,
Near Maratha Mandir Cinema,
Byculla, Mumbai - 400 008.
Email: bomumbai [at] rbi [dot] org [dot] in
Ph: 022-2308 4121/2302 8436
Investor
For Investor Grievances and Investor Queries
Mr. Rakesh Dhanuka
Company Secretary
Avanse Financial Service ltd.
001 & 002 Fulcrum, A Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East),
Mumbai – 400 099 Maharashtra.
Tel No.: 022-6859 9999
Fax No.: 022-6859 9900
Email: investorrelations [at] avanse [dot] com
Nodal Officers and Principal Nodal Officer of Avanse Financial Services Ltd.
| Location | Name & Contact details of the Nodal Officer of the Company | Area of Jurisdiction | Details of RBI Ombudsman offices |
|---|---|---|---|
| Mumbai | Mr. Nitin Bhoir – Nodal Officer C/o Avanse Financial Services Ltd., Unit No. 2, 3, 4, Dynasty Business Park, J B Nagar, Andheri Kurla Road, Andheri (East), Mumbai – 400059. Tel. No.022 - 61331800 Email: nodalofficer [dot] west [at] avanse [dot] com | Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu | C/o Reserve Bank of India, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai – 400008. Tel No: 022- 23001280 Email: nbfcomumbai [at] rbi [dot] org [dot] in |
| Delhi | Mr. Varun Yadav – Nodal Officer C/o Avanse Financial Services Ltd., 5th floor,7-E,Swami Ramtirth Nagar, Rani Jhansi Road, Jhandewalan Extension, Delhi- 110055. Tel. No: 011 - 23602600 Email : nodalofficer [dot] north [at] avanse [dot] com | Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir | c/o Reserve Bank of India, Sansard Marg, New Delhi – 110001. Tel No: 011- 23724856 Email: nbfconewdelhi [at] rbi [dot] org [dot] in |
| Chennai | Mr. Vincent Chelliah – Nodal Officer C/o Avanse Financial Services Ltd., 138/30, 4th Floor, Florida Tower, Nelson Manickam Road, Chennai – 600029. Tel. No. 044 - 49192600 Email : nodalofficer [dot] south [at] avanse [dot] com | Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry | C/o Reserve Bank of India, Fort Glacis, Chennai - 600001. Tel No: 044-25395964 Email: nbfcochennai [at] rbi [dot] org [dot] in |
| Kolkata | Mr. Niloy Das – Nodal Officer C/o Avanse Financial Services Ltd., Saket Building, 2nd Floor, Premise No. 44, Park Street, Kolkata – 700016. Tel. No. 033 - 40427400 Email : nodalofficer [dot] east [at] avanse [dot] com | West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand | C/o Reserve Bank of India, 15, Netaji Subhash Road, Kolkata -700 001. Tel no: 033- 22304982 Email: nbfcokolkata [at] rbi [dot] org [dot] in |
| Head Office | Mr. Samir Kumar Mohanty – Principal Nodal Officer C/o Avanse Financial Services Ltd., 001 & 002 Fulcrum, A Wing, Ground Floor, Sahar Road, Next to Hyatt Regency, Andheri (East), Mumbai – 400099; Tel No.: 022 68599999; Email: gro [at] avanse [dot] com | ||
Branches
| City | Address | Contact |
|---|---|---|
| Ahmedabad | 105, Pinnacle Business Park, Corporate Road, Prahlad Nagar, Ahmedabad, Gujarat – 380015 | 079-41056000 |
| Bangalore | No. 1372/C, 32nd Ecross, 3rd Flr, Bcc Layout, 4th T Block, Next to Bharat Petroleum, Jayanagar, Bengaluru – 560041. | 080-46606500 |
| Chandigarh | Avanse Financial Services Ltd. Unit No. 2& 3, 2nd floor , Plot No. 143 , City Emporium, Industrial Area, Phase 1, Chandigarh 160002 | 0172-4950400 |
| Chennai | 138/30, 4th Floor, Florida Towers, Nelson Manickam Rd, Chennai – 600029 | 044-49192600 |
| Delhi | Avanse Financial Services Ltd. 5th floor,7-E,Swami Ramtirth Nagar, Rani Jhansi Road, Jhandewalan Extension, Delhi-110055 | 011-23602600 |
| Hyderabad | V.V.Vintage Boulevard , Flat No 101,1st Floor,Raj Bhavan Road, Nr Yashodha Hospital, Somajiguda, Hyderabad - 500082 | 040-49959900 |
| Jaipur | Office No 1 (West Part), Second Floor, Prestige Tower, At Plot No E-1, Amrapali Marg, Vaishali Nagar, Jaipur - 302021 | 0141-4597700 |
| Kolkata | 2nd floor, New BK Market, 16 A Shakespeare Sarani, Kolkata - 700017. | 033-40427400 |
| Mumbai | 302, Kumar Plaza, Kalina-Kurla Road, Near Kalina Market, Santacruz East, Mumbai- 400 029 | 022-61331800 |
| Pune | Office no. 101, 103,104, 1st Floor, Kapil Towers, C wing Near Old RTO, Ambedkar Wellesly Rd, Sangamvadi, Pune, Maharashtra 411001 | 020-67471200 |
| Raipur | Avanse Financial Services Ltd. Shristi Garden Complex, Office Number 10/11, 2nd Floor Near Subham Corporate, Opp Airtel Office, Telibanda main road, Telibanda, Raipur Chattisgarh - 492001 | 9691366066 |
Sales Representative Office
| City | Address | Contact |
|---|---|---|
| Coimbatore | Avanse Financial Services Ltd DHFL, No.171A & 171B, LBR Complex, Ist Floor, Raja Naidu Road, Sivananda Colony, Near Sivananda colony Bus stop, Coimbatore - 641012 | 9952612998 |
| Indore | Avanse Financial Services Ltd., Royal Gold | 75092 07217 |
| Kota | Avanse Financial Services Ltd. Plot No.151, Jediya Complex, Kotri Road, Gumanpura, Kota, 324007, Rajasthan | 9999961655 |
| Vijayawada | DHFL, Door.no: 27-20-51, 1st floor, Lakshmiram Plaza, Museum Road, Governor Pet, Vijayawada, Andhra Pradesh-520002 | 9290077028 |
| Vishakapatnam | DHFL, 10-1-44/7, 1st floor, Peejay Plaza, Opp. Hotel Tycoon, CBM Compound, VIP Road, Vishakapatnam 530003, Andhra Pradesh | 9642458555 |
Corporate and Registered Office
Avanse Financial Services Ltd.
001 & 002 Fulcrum, A Wing,
Ground Floor, Sahar Road,
Next to Hyatt Regency,
Andheri (East),
Mumbai – 400 099
Maharashtra
