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Axis Bank Customer Care Number
1800 419 0068

Banking, Loans,
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Toll free Number(s):

1800 419 0068

Call us for Existing Complaints
1800 419 5959

To Get Your Account Balance info through SMS
1800 419 6969

To Get Your Mini Statement through SMS
1800 419 5858

To Get Your Account Balance info through Call
1800 419 6868

To Get Your Mini Statement through Call
1800 419 5577

Agri and Rural
18004198585

FASTag query

All India Number(s):

1860-419-5555

Phone Banking
1860-500-5555

Phone Banking
080-4933 6262

Recharge mobile instantly
022-6798 7700

For Blocking of Debit/Pre-paid Cards
+91-22-6798 7700

From outside India
70361-65000

WhatsAPP Banking

IVRS Menu

1860 419 5555

First Select Language,

  • Press 0- To report loss of card or any other suspicious transaction
  • Press 1- For debit card ,tele,credit card pin related services
  • Press 2- For saving account/Current Account
  • Press 3- For credit card realed query
  • Press 4- For loan related query
  • Press 5- For upi and other services
  • Press 6- For Rewards point/ Voucher related queries
  • Press 7- To change your language in ivrs menu
  • Press 8-For Application status/Apply for new products

Note: After pressing any no. IVRS menu will connect the Phone Banking Officer.


  • 1800 419 5959 (Account balance)
  • 1800 419 6969 (Mini Statement)
  • 1800 419 5858 (Account balance in hindi)
  • 1800 419 6868 (Mini statement in hindi)
  • 080-49336262 (Recharge mobile instantly)
  • 7287999990 (To know your FASTag wallet balance)

Activate Mobile Recharge
  • Type ACT and send to 5676782
    • For Example - ACT 123456 Airtel

After activation, give missed call from registered mobile no. and your phone will be recharged.


SMS (56161600 or 8691000002)

NRI Customers- Please send the SMS request to +918691000002


RequestSMS Message
Customer IDCustID to 56161600
Customer ID for Credit CardCUSTIDCC XXXX
(last 4 digits of CC) to 56161600
Balance EnquiryBAL [account-number]

Example: BAL 123
Last 3 transactionsMINI [account-number]

Example: MINI 123
To download Mobile AppMBANK
To locate the nearest ATMATM <Pincode>

Example: ATM 400025
To register for E-StatementGREEN <Email Id>

Example: GREEN abc [at] gmail [dot] com
On-Demand E-statementESTMT<last 5 digits of account number>
<From Date> <To Date> -
Dates in dd-mm-yyyy format
Update Email IDUPDATEM<valid Email ID>
To get a Cheque Book*CHQBK <Last 6 digit of a/c No.>

Example: CHQBK 6XXXXX
Cheque Status EnquiryCHQST <6 digit of Cheque No.>
<Last 6 digit of the A/c No.>
Stop Cheque RequestSTOPCHQ<6 digit of Cheque No.>
<Last 6 digit of the A/c No.>
<3 digit reason code>

Reason Code
019 - Cheque Book lost
020 - Cheque Book mutilated
021 - Cheque Book stolen
022 - Cheque forged
023 - Cheque lost
018 - Cheque Book not received
016 - Others
017 - Wrong amount spelt
Prepaid Mobile RechargeMOBILE < mobile number >
< operator name > < amount >
< last 6 digits of your axis bank acct no. >
Prepaid DTH RechargeDTH < Customer ID > < operator name >
< amount > < last 6 digits of acct no.>
Prepaid Data Card RechargeDATA < Data card number >
< operator > < amount > < last 6 digits
of your axis bankacct no.>
Know your MMID (For
IMPS transactions)		MMID
To update PAN number PAN <Pan number>  < Customer ID >
To know your Projected
Average Balance		For Projected Average Monthly Balance
SMS:PAMB < last 6 digits of AC no. >

For Projected Average Quarterly
Balance SMS:PAQB < last 6 digits of AC no. >

For Projected Average Half Yearly
Balance SMS:PHAB < last 6 digits of AC no. >
For more information visit SMS Banking Instruction

Download App

Report Unauthorized Transaction

Services for customer with disability

NRI Phone Banking Numbers
CountryContact Number
USA1855 205 5577
UK0808 178 5040
Singapore800 1206 355
Canada1855 436 0726
Australia1800 153 861
Saudi Arabia800 850 0000
UAE8000 3570 3218
Qatar00 800 100 348
(Non - Toll Free)+91 40 67174100

Grievance Redressal

Level : 1 Queries / Request or complaints

Level : 2 Write to nodal officer

If you are not satisfied with the resolutions by level 1 you can contact nodal officer at :



Level : 3 Principal nodal officer

If you are not satisfied with the level 2 response, you can connect Principal nodal officer


Principal Nodal Officer
NameMr. Ratankumar Kesh
DesignationExecutive Vice President
Address2nd floor, The Ruby,
9- Senapati Bapat Marg,
Dadar, Mumbai - 400028.
Email IDpno [at] axisbank [dot] com
Contact Details080-61865200

Contact Details of Officers
Name
Contact No.: 022-24252525 (Same for all)
Axis Bank Ltd 2nd Floor,
Axis House, C-2,
Wadia International Centre
P.B. Marg,
Worli. Mumbai - 400025
Ms. Shikha Sharma,
MD & CEO

Mr. ASR Krishna

Senior Vice President
- Head Savings &
Trust Business

Mr. Imtiaz Ahmed

Vice President -
Head NRI

Mr. Sangram Singh

Senior Vice President
- Head Cards &
Merchant Acquiring

Ms. Sohini Rajola

Senior Vice President
- Head Electronic
Banking (ATM)

Mr. Shishir Mankad

Senior Vice President
- Head Product &
Solutions - Transaction
Banking (Current
Account & Others)

Mr. Ajit Dash
Choudhury

Senior Vice President
- Head Corporate
Client Group (West)

Axis Bank Ltd
Gigaplex Airoli Knowledge Park
Plot no I.T. 5 MIDC Airoli,
Navi Mumbai 400 708

Mr. Dhanabalan P

Vice President -
Head Retail Assets
operation(Loans)

Mr. P V Rao

Vice President - Head
Operation & Customer
Service Agri (Loans)

Ph No.: 022-71312534

Mr. Amogh Khanolkar

Vice President -
Head Depository
Services

Ph No.: 022-71314500


Details of compliance officer

Name : Mr. Girish Koliyote, Company Secretary
Email : shareholders [at] axisbank [dot] com
Address : The Company Secretary
Axis Bank Limited, "TRISHUL",
Third Floor, Opp. Samartheshwar Temple,
Law Garden, Ellisbridge,
Ahmedabad - 380 006


Details of Nodal Officer
nominated under Rule 7(2A) of IEPF Amendment Rules, 2017
NameContact No.EmailDesignation
Mr. Girish
V. Koliyote		8291859401shareholders [at] axisbank [dot] comCompany Secretary
Mr. Amol
Chitnavis		022-24252825shareholders [at] axisbank [dot] comDeputy Vice President
- Company Secretary
Department
Mr. Mahesh
Chouhan		22-24252823shareholders [at] axisbank [dot] comSenior Manager -
Company Secretary
Department

International Overseas Branches

Representative Office
Name
Axis Bank Limited,		Contact Details
DubaiOffice No.105, 1st Floor,
Al Safa Business Centre,
Plot No.318-883, Street No.19,
PO Box.122504,
Opp. Dubai Central Post Office, Karama
Dubai, UAE
Tel : +9714-3343688
Abu DhabiP O Box No.113498,
Office No.1003, 10th Floor,
Al Masaood Tower,
Near Crowne Plaza, Hamdan Street,
Abu Dhabi, UAE
Tel : 00971-26281668
Sharjah1312-1313, Al Hind Tower,
Besides Qasba Canal,
Al Qasba, Sharjah, UAE.
Tel : 00971-65253330
BangladeshLaila Tower (5th Floor)
8, Gulshan Avenue, Gulshan - 1,
Dhaka - 1212, Bangladesh
Tel : 0088-029853795

Overseas Branches Offices
Name
Axis Bank Limited,		Contact Details
Singapore9,Raffles Place,
#48 - 01/02,
Republic Plaza,
Singapore - 048619
Tel : 0065-65719229
UK1st Floor, 4 Chiswell Street,
London.
Post Code: EC1Y4UP
Tel : 0044-2073972520
DIFC BranchAxis Bank Limited, DIFC Branch,
28th Floor Unit no.2804, Tower 2,
Al Fattan Currency House
P.O.Box 506593,
DIFC - Dubai UAE.
Tel : +9714-373 5555

Corporate Office

Axis Bank Limited, Corporate Office,
Bombay Dyeing Mills Compound,
Pandurang Budhkar Marg,Worli,
Mumbai - 400 025
Tel: No.: 022-24252525
022 43252525
Fax No. : 022-24251800


Registered Office

‘Trishul’, 3rd Floor, Opposite
Samartheshwar Temple, Near Law
Garden, Ellisbridge, Ahmedabad,
Gujarat - 380 006


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