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BSES Yamuna Power Ltd. Contact Number
19122

Power Distribution Company
Service Rating: 
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Toll free Number(s):

19122

Helpline, 24/7

All India Number(s):

011-3999 9808

For Any Assistance
011-41999 808

Street Light Emergency No.
011-4124 7068

Solar Net Metering Helpline No.
87459 99808

WhatsApp Support
85888 92156

Alternate No. For WhatsApp Support

Email(s):

bypl.customercare@relianceada.com

Customer Support
netmetering.bypl@relianceada.com

Meter Related Query
bypl.customercare@relianceada.com

For Any Assistance

IVRS Menu

011-39999808

Select your preferred language: Hindi, English

  • Press 1: For load supply related complaints
  • Press 2: For fire & shock
  • Press 3: For billing & metering
  • Press 4: For new connection & load enhancement etc.
  • Press 5: KCC & GCC customers
  • Press 6: For theft & harassment related complaints
  • Press 7: For duplicates bills or phone request
  • Press 9: For electric vehicle

Solar Helpdesk Contact Support

BSES Yamuna Power Limited Key Consumer Cell, Sub-station No. 15, 9th Avenue I.P Extension,
Adjacent St Andrew Scouts Sr. Sec School Patparganj, Delhi-110092
011-41247005
Email: KCC [dot] BYPL [at] relianceada [dot] com


Nodal Officer for net metering


  • 011-41247031 (Yogesh Kumar)
  • 011-41247953 (Vikas Srivastava)
  • 011-41247005 (KCC Consumer Help Desk)

SMS Service

Type < EBILL > space YOUR 9 DIGIT CA NUMBER space E-MAIL ID and sent it to 5616108


Consumer Grievances Process

Tier - I
  • 011-39999808 (24/7 Customer Care)
  • Customer Care Centres (Mon-Fri 9:15am - 3:15pm & Sat 9:30am - 1pm)
  • Online Cmplaint Paths -:
    • Official website
    • Email: bypl [dot] customercare [at] relianceada [dot] com
    • BSES Mobile App
  • 8588892156 (WhatsApp support to report theft information)

In case not satisfied with the solution or not resolved timely contact respective Divison customer care centers for further clarification/ resolution.


  • Level 1: Customer Care Officer
  • Level 2: Business Manager
  • Level 3: Circle Head (with prior appointment through Customer Care Officer/ Business Manager)
  • Level 4: Head (Customer Service)
    • Post: Head, Customer Care, BSES
      Yamuna Power Limited
      Corporate Annexe Building, CBD-3,
      Karkardooma, Delhi-110032.
      Email: bypl [dot] customercare [at] relianceada [dot] com

Tier - II

Contact Consumer Grievance Redressal Forum (CGRF) for further Clasrification / resolution
Sub-Station Building,
Adj to BYPL Head Office,
Near Karkardooma Courts,
Karkardooma, Delhi-110032
Ph: 8010939760
Email: cgrfbypl [at] hotmail [dot] com


Tier - III

If you are not satisfied with the decisions taken by CGRF an appeal against CGRF orders ma be filled with the electricity ombudsman at:
Address: B-53, Pashchimi Marg,
Opp. Tagore International School,
Vasant Vihar, New Delhi -110057
Ph: 011-2614 4979
Email: ombudsman [at] yahoo [dot] com


Divisional Offices
Division NameAddress
Chandni ChowkSubstation Bldng, Near Town Hall,
New Delhi 110006
Dariya GanjKamla Market Office, Asaf Ali Marg
New Delhi 110001
Pahar Ganj11 Kv Substation,Near Aram Bagh
Qtr Paharganj, New Delhi - 110055
Shankar Road33 Kv,Substation Building, Shankar
Road, New Delhi 110060
Patel NagarSubstation Bldng, Block-18, East Patel
Nagar,New Delhi -110018
KarkardoomaBses Corporate Annexe ,Cbd-Iii Grid,
Ground Floor,Opposite Agarwal Fun
City Mall, Karkardooma, Delhi-110032
G T RoadSubstation Bldg, Gt Road, Shahdara
Adj To Hind Pocket Books ,
Delhi-110095
Krishna NagarF-15/2, Krishna Nagar, New Delhi
110051
Laxmi NagarEast Guru Angad Nagar, Radhu Palace,
Laxmi Nagar-110092
Mayur Vihar I-IISubstation Bldng, Adj To Lsc, Pocket
1, Mayur Vihar-1,New Delhi
Mayur Vihar -IIISubstation Building -7, Near Somerville
School, Vasundhara Enclave, Delhi
110096.
Yamuna ViharSubstation Building At C-7, Yamuna
Vihar, New Delhi - 110053
Karawal Nagar66 Kv Grid Station,Bhagirathi, Near
Gokul Puri Police Station, Yamuna
Vihar,Delhi
Nand NagriC-102, Tahirpur Grid , Nandnagari
New Delhi -110094

Business Manager
Division/CircleNameContact No.Email
Chandni ChowkSh.Ankit Khandelwal011-41249316Ankit [dot] Khandelwal [at] relianceada [dot] com
Darya GanjSh.Swarup Mukhuty011-41249309Swarup [dot] mukhuty [at] relianceada [dot] com
G.T. RoadSh.Pratyush Gupta011-41249272Pratyush [dot] Gupta [at] relianceada [dot] com
Karawal NagarSh.Vishal Acharya011-41247305Vishal [dot] acharya [at] relianceada [dot] com
KarkardoomaSh.Sanjeev K Agrawal011-41247137Sanjeev [dot] k [dot] agrawal [at] relianceada [dot] com
Krishna NagarSh.Arvind Kumar Chaudhary011-41249296Arvind [dot] chaudhary [at] relianceada [dot] com
Laxmi NagarSh. Kumar Brajesh Ranjan011-41249256Kumar [dot] B [dot] Ranjan [at] relianceada [dot] com
Mayur Vihar I and IISh.Anil Kumar Randhawa011-41247408Anil [dot] randhawa [at] relianceada [dot] com
Mayur Vihar IIISmt.Sapna Rathod011-41247426Sapana [dot] Rathod [at] relianceada [dot] com
Nand NagriSh.Kuldeep Kumar011-41247946Kuldeep [dot] Baliyan [at] relianceada [dot] com
Pahar GanjSh.Bipin Anand011-41249071Bipin [dot] Anand [at] relianceada [dot] com
Patel NagarSh.Deepanshu Agarwal011-41247228Deepanshu [dot] agarwal [at] relianceada [dot] com
Shankar RoadSmt. Preethi Menon011-41249338Preethi [dot] Menon [at] relianceada [dot] com
Yamuna ViharSh.Ashutosh K Tripathi011-41247270Ashutosh [dot] k [dot] tripathi [at] relianceada [dot] com

Circle Head (Business)
Division/CircleNameContact No.Email
CentralSh.Nathi Singh011-41247363nathi [dot] singh [at] relianceada [dot] com
North EastSh.Kulbir Deswal011-41249328kulbir [dot] deswal [at] relianceada [dot] com
South EastSh.N.R. Yadav011-41249570Nav [dot] yadav [at] relianceada [dot] com

Circle Head (O&M)
Division/CircleNameContact No.Email
CentralSh.Sanjay Kumar011-41247363sanjay [dot] su [dot] kumar [at] relianceada [dot] com
North EastSh.Sita Ram011-41249328sita [dot] ram [at] relianceada [dot] com
South EastSh.Nihal Meena011-41249240nihal [dot] meena [at] relianceada [dot] com

Division Head (O&M)
Division/CircleNameContact No.Email
Chandni ChowkSh.Rajendra Prasad011-41249544rajendra [dot] aggarwal [at] relianceada [dot] com
Darya GanjSh.Naresh Kumar011-41247329Naresh [dot] Sagar [at] relianceada [dot] com
G.T. RoadSh.A.K Sharma011-41247642Ajay [dot] ni [dot] Sharma [at] relianceada [dot] com
Karawal NagarSh. Akshya Kumar011-41247309Akshya [dot] premi [at] relianceada [dot] com
KarkardoomaSh. A.K Tyagi011-41247627Anil [dot] Ku [dot] Tyagi [at] relianceada [dot] com
Krishna NagarSh. Avdesh Kumar011-41247630avdesh [dot] agarwal [at] relianceada [dot] com
Laxmi NagarSh.Gyaneshwar Singh011-41247634gyaneshwar [dot] singh [at] relianceada [dot] com
Mayur Vihar I and IISh. Sanjay Agarwal011-41247636Sanjay [dot] agarwal [at] relianceada [dot] com
Mayur Vihar IIISh.O P Rajput011-41247640om [dot] rajput [at] relianceada [dot] com
Nand NagriSh.Rajiv Paliwal011-41247645rajiv [dot] paliwal [at] relianceada [dot] com
Pahar GanjSh.Arvind Kumar Negi011-41247618arvind [dot] negi [at] relianceada [dot] com
Patel NagarSh.Nepal Singh011-41247401nepal [dot] nimesh [at] relianceada [dot] com
Shankar RoadSh.A K Jain011-41247873ajay [dot] ku [dot] jain [at] relianceada [dot] com
Yamuna ViharSh.R S Sharma011-41247269radhey [dot] sh [dot] sharma [at] relianceada [dot] com

Focused Division Chief
Division/CircleNameContact No.Email
Darya GanjSh.Chandra Pal Singh011-41247615Chandra [dot] Pal [dot] Singh [at] relianceada [dot] com
Karawal NagarSh.U K upadhya011-41247295upendra [dot] upadhyaya [at] relianceada [dot] com
Krishna NagarSh.Shobha Ram Dev011-41249465shobha [dot] ramdev [at] relianceada [dot] com
Nand NagriSh.Jai Prakash011-41247394j [dot] p [dot] prakash [at] relianceada [dot] com
Pahar GanjSh.R.K Jain011-41249221Rajesh [dot] ku [dot] Jain [at] relianceada [dot] com
Yamuna ViharSh.Rakesh Kumar011-41247282rakesh [dot] i [dot] kumar [at] relianceada [dot] com

Head (O&M) 11 KV
Division/CircleNameContact No.Email
BYPLSh.Devender Sharma011-41249248devender [dot] s [dot] sharma [at] relianceada [dot] com

Head Business
Division/CircleNameContact No.Email
BYPLSh.Brajesh Kumar011-41249431brajesh [dot] kumar [at] relianceada [dot] com

Head Business (Retail)
Division/CircleNameContact No.Email
BYPLSh Naveen Vats011-41247120naveen [dot] vats [at] relianceada [dot] com

Head (O&M)
Division/CircleNameContact No.Email
BYPLSh.Pareekshit Bhardwaj011-41249846pareekshit [dot] bhardwaj [at] relianceada [dot] com

Report Corruption

BYPL Vigilance Department
8010930719 (Telephonic Support)
8588892156 (WhatsApp Support)
Email: bypl [dot] vigilance [at] relianceada [dot] com


Head Office

For BSES Yamuna Power Limited Customers
Head-Customer Care, BSES Yamuna Power Ltd
BSES Corporate Annexe ,CBD-III GRID,First Floor,
Opposite Agarwal Fun City Mall,
Karkardooma, Delhi-110032.


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