BSNL Customer Care Number
1800 345 1500

http://www.bsnl.co.in

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Toll free Number(s):

1800 345 1500

Landline - from other operator mobile or Landline

1800 180 1502

WLL / CDMA

1800 180 1503

GSM Postpaid / Prepaid

1800 345 1504

Broadband Complaint Booking

1800 425 1957

BSNL - For MPLS & Other Data Services

1800 425 7007

Enterprise Services - MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc

1909

DND from Landline / Mobile

All India Number(s):

94821-57007

SMS Other Operators

Details for Complaint Procedure and contact details of Complaining Officer of your circle are also given on the back side of your Telephone Bills.

Customer Care

LandLine

1500 from BSNL mobile or Landline
1800-345-1500 from other operator mobile or Landline

Broadband

1504 from BSNL mobile or Landline
1800-345-1504 from other operator mobile or Landline

GSM Postpaid / Prepaid

1503 from BSNL mobile or Landline
1800-180-1503 from other operator mobile or Landline

WLL / CDMA

1502 from BSNL mobile or Landline
1800-180-1502 from other operator mobile or Landline

Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)

Toll Free No-18004257007
SMS Short Code for BSNL-57007
SMS Other Operators- 9482157007
Email Id- ebenquiry [at] bsnl [dot] co [dot] in
Leased Line Call Centre: 1800-425-1957

Global Satellite Phone service

Contact No. : 0120-2755877
Fax No. : 0120-2755877
Call center : 1800 425 1957
Email : satphone [dot] india [at] bsnl [dot] co [dot] in , dn_sahai [at] bsnl [dot] co [dot] in

Download center

Grievance Redressal

Online grievance redressal form
Write to CMD BSNL by e-mail
cmdcomplaints [at] bsnl [dot] co [dot] in

Tier : 1 Customer Care No. (Given Above)

Tier : 2 Appellate authority

State	Name of PG Appellate Authrity	Phone	Email	Address	Fax
Andman and Nicobar	V. Jagadeesan, CGM	03192-233800	cgm_an [at] bsnl [dot] co [dot] in	O/o CGMT, A and N Circle, Port Blair	03192-233660
Andhra Pradesh	Shri K. S. Vara Prasad, GM CFA	0866-2444165	gmcfaap [at] gmail [dot] com	Room No:407, 4TH Floor,BSNL Bhavan, O/o CGMT , A.P Circle, Vijaywada- 520004	N/A
Assam	Kishor Kumar, GM(HR & Admn)	0361-2736394	gmadmin_assam [at] bsnl [dot] co [dot] in	O/o CGMT, Assam Telecom Circle, Guwahati-781001	0361-2736395
Bihar	Shri M. S. Dhaker, GM(NWO-CFA)	0612-2239938	gmo_bihar [at] bsnl [dot] co [dot] in	5th Floor, O/o CGMT, Bihar Telecom Circle, Sanchar Sadan, Budhh Marg, Patna, Bihar 800001	N/A
Chhattisgarh	Kulranjan Kujur, GM(CFA)	0771-2229300	pg_cgappeal [at] bsnl [dot] co [dot] in	O/o CGMT, Chhattisgarh Circle, Khamhardih Telephone Exchange Campus, Vidhan Sabha Road, Raipur, Chhattisgarh	0771-2228300
Chennai	Shri. ILANTHIRAI V S, GM(CFA)	044-26411300	pg_chennai [at] bsnl [dot] co [dot] in	O/o CGMT, Chennai Telecom Distt., Chennai	044-26426888
Gujarat	Shri D P Parihar, PGM (NWO-CFA)	079-26481366	gmnwocfa [at] gmail [dot] com	7th Floor, O/o CGMT, Gujarat Circle, Telephone Bhavan, C.G.Road, Navrangpura, Ahmedabad-380006	079-26481416
Himachal Pradesh	Sh Rajinder Kumar	0177-2622949	app_auth_hp [at] bsnl [dot] co [dot] in	O/o of CGMT, HP, Block No.11, SDA Complex, Kasumpti, Shimla, 171009	0177-2621133
Calcutta	S N Banerjee, GM(S&M)	033-22438000	gmsmctd [at] bsnl [dot] co [dot] in	O/o CGM, Kolkata Telephone Circle, Ground Floor, Telephone Bhawan,34, B.B.D. Bag, Kol- 700 001	N/A
Haryana	Sh. Akhilesh Trivedi, GM(CFA)	0171-2602700	gm_cfa_har [at] bsnl [dot] co [dot] in	O/o CGMT, Haryana Circle, 107, The Mall, Ambala Cantt. - 133001	0171-2603155
Jharkhand	Smt. Geeta Banerjee, PGM(CFA)	0651-2208800	gmcfajkd [at] gmail [dot] com	O/o CGMT, Jharkhand Circle, ARTTC Campus, BSNL, Ranchi - 835217	0651-2209900
Jammu & Kahmir	Shri Ravindra Kumar LL & BB, GM(CFA)	0191-2477222	gmcfajk [at] gmail [dot] com	O/o CGMT, BSNL J&K Circle, 4th Floor, North Block, Bahu Plaza, Jammu	0191-2477255
Jammu & Kahmir	M. K. Yadav [Mobile], GM(CM)	0191-2477789	gmnwpcmjk [at] gmail [dot] com	4th Floor, Trikuta Nagar Exchange Building, Jammu	0191-2477555
Kerala	Sri. Sathesh .R, GM(HR & Admn)	0471-2306600	gmhrkerala [at] gmail [dot] com	O/o CGMT, Kerala Circle, PMG Junction, Thiruvananthapuram-695033	0471-2305922
Karnataka	Sri Janardhan Rao, PGM(NWO-CFA), Karnataka	080-25362244	gmop_ktk [at] bsnl [dot] co [dot] in	Area of Jurisdiction--Consumer fixed access(CFA) Karnataka Circle(Excluding Bangalore SSA), Room No.101, I Floor Office of CGMT, Karnataka Circle, No.1 Swami Vivekananda Road, Bangluru-560008	080-25301166
Karnataka	Shri C A Reddy, GM(NWO-CM), Karnataka	080-25555111	appellate_msktk [at] bsnl [dot] co [dot] in	Area of Jurisdiction --Consumer Mobility (CM), Karnataka Circle (excluding Bangalore SSA), Room No 326, 3rd Floor, Annexe Bldg, O/o CGMT, Karnataka Telecom Circle, No.1,Swami Vivekananda Road, Bangaluru-560008	080-25555112
Karnataka	Shri Vinod Kumar Gupta GM(HR&Admin), Karnataka	080-22865300	gmhrabgtd [at] gmail [dot] com	Area of Jurisdiction--Consumer Mobility and CFA(Only Bangalore jurisdiction) , 2nd floor, O/o PGM Bangalore telecom District,Telephone House,Rajbhavan Road , Bangalore- 560001	080-22861414
Maharashtra	Sandeep Sawarkar, PGM(CFA)	022-49780502	pgmd_mah [at] bsnl [dot] co [dot] in	2nd Floor, A Wing, Admn Bldg., BSNL Complex, Juhu Road, Santacruz west, Mumbai - 400054	022-49780503
Madhya pradesh	Neeraj Khare, PGM (NWO-CFA)	0755-2570700	gm_regulation [at] bsnl [dot] co [dot] in	O/o CGMT MP telecom Circle, Hosgangabad Road, Bhopal	0755-2572424
Norh east 1	Ms. D.Giri, PGM(HR)	0364-2222100	gmcmtso [dot] ne1 [at] gmail [dot] com	O/o CGMT, BSNL, CTO Building, N.E-1 Circle, Shillong - 1.	0364-2501563
North east 2	Shri BABU Ram, GM(S & M)	03862-234470	N/A	O/o CGMT, BSNL, NE-II Telecom Circle, Dimapur	N/A
Odisha	Manoj Kumar Patel, GM(CFA)	0674-2535399	gmcfaor [at] gmail [dot] com	O/o CGMT, BSNL Odisha Circle, Room No. 305, 3rd floor, BSNL Bhawan, Unit-II, Bhubaneswar, 751009	0674-2534545
Punjab	Sandeep Khullar, PGM (CFA)	0172-2604747	pg_appellate_pb [at] bsnl [dot] co [dot] in	O/o CGMT, Punjab Circle, Plot No. 2, Sanchar Sadan, Sector 34A, Chandigarh	0172-2664100
Rajasthan	R P Sharma, PGM(NWO-CFA)	0141-2365050	pg_appellate_raj [at] bsnl [dot] co [dot] in	O/o CGMT, Rajasthan Circle, Jaipur	0141-2377400
Tamil Nadu	T.PONKODI , PGM(NWO-CFA)	044-28293914	gmo_tn [at] bsnl [dot] co [dot] in	O/o CGM, TN Circle, 6th Floor, 16 Greams Road, Chennai -600006	044-28293915
UP East	Neeraj Verma, PGM(OP)	0522-2621200	gmnwocfa_upe [at] bsnl [dot] co [dot] in	O/o CGMT, UP(East) Telecom Circle, Hazaratganj, Lucknow	0522-2230300
UP West	Sh A K Srivastava, GM(HR)	0121-2600786	gmhrupw [at] bsnl [dot] co [dot] in	O/o CGMT UP West, 1st Floor, BSNL Telephone Exchange, Shastri Nagar	N/A
Uttaranchal	B. S. Rauthan, DGM(NWO-CFA)	0135-2714100	pg_ual [at] bsnl [dot] co [dot] in	O/o CGMT Uttarakhand, Windlass Shopping Complex 3rd Floor Rajpur Road, Dehradun-248001	0135-2714300
West Bengal	Smt. Pranati Das, GM (OP & MIS)	033-22100068	gmhrwbtc [at] gmail [dot] com	O/o CGM, West Bengal Telecom Circle, BSNL	033-22100069
Telangana	Shri K.V.N Rao, PGM NW (CFA)	040-23201212	pgtsgm [at] bsnl [dot] co [dot] in	2nd Floor, Doorsanchar Bhavan, Nampally Stn Road, Abids, Hyderabad-1, Telangana	N/A

Tier : 3 If you are not satisfied with consumer grievance redressal You can contact further :

Name of Public Grievance Officer / Designation	Telephone no.	Email	Office Address
GM(CDN)	011-23717055 011-23312021 (FAX)	ddgpg [at] bsnl [dot] co [dot] in	Room No. 27, IR Hall, Eastern Court, Janpath , New Delhi-110001
AGM(PG)/DM(PG)	011-23766621	ddgpg [at] bsnl [dot] co [dot] in	O/O GM (CDN),BSNL CO IR Hall Eastern Court, Janpath , New Delhi-110001

Cabinet Secretarate Directorate of Public Grievance

The Secretary
Directorate of Public Grievance,
2nd Floor, Sardar Patel Bhawan, Sansad Marg,
New Delhi-110001
Tel. No. : 011-2374 3139, 011-2374 1228, 011-2336 3733
Fax No. : 011-2334 5637
Email : secypg [at] nic [dot] in

Registered & Corporate Office

Bharat Sanchar Bhavan
Harish Chandra Mathur Lane
Janpath, New Delhi-110 001

Important Links

Also See

BSNL Portals: All India Circle-wise BSNL websites

Social Sites

Facebook

Twitter

BSNL Customer Care Number
1800 345 1500

Toll free Number(s):

All India Number(s):

Details for Complaint Procedure and contact details of Complaining Officer of your circle are also given on the back side of your Telephone Bills.

Customer Care

LandLine

Broadband

GSM Postpaid / Prepaid

WLL / CDMA

Enterprise Services( MPLS VPN / ILL / MNS / Bulk SMS / Dark Fibre etc)

Global Satellite Phone service

Grievance Redressal

Tier : 1 Customer Care No. (Given Above)

Tier : 2 Appellate authority

Tier : 3 If you are not satisfied with consumer grievance redressal You can contact further :

Cabinet Secretarate Directorate of Public Grievance

Registered & Corporate Office

Important Links

Related Links

Also See

Social Sites

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