Bajaj Capital Customer Care Number
1800 313 123 123

Distribution Of Mutual Funds, Insurance, Fixed Deposits, Bonds, Loans Etc

Toll free Number(s):

1800 313 123 123

For Mututal Fund and Investment

1800 212 123 123

For Insurance

1800 3000 6000

For Open Demat Account

7678 123 123

Customer care, Mon-Sat, 10am-6pm

011-6130 4334

For Customer Service

contactus@bajajcapital.com

For Customer care

info@bajajcapital.com

For Feedback

info@bajajcapitalinsurance.com

For Insurance Related Query

npsgrievance@bajajcapital.com

For National Pension System Grievance

fd@bajajcapital.com

For Relationship Manager

mfconnect@bajajcapital.com

For Mutual Fund Related Customer Care

mfao@bajajcapital.com

Account Opening Related Queries

mfrms@bajajcapital.com

Payment Related Queries

Region	Name of the Head	Email
East, North West	Raj Kumar Dhall	rajkumard [at] bajajcapital [dot] com
South	George Thomas	georget [at] bajajcapital [dot] com

Name	Email	Address
East
Sudip Mukherjee	sudipm [at] bajajcapital [dot] com	All branches of Kolkota, Guwahati
Sunjeev Verma	sanjeevv [at] bajajcapital [dot] com	West Bengal, Jharkhand, Bihar, Tripura, Orissa
Santanu Bhattacharyya	santanub [at] bajajcapital [dot] com	Kolkata- Reginal Office
Saubhanik Datta	saubhanikd [at] bajajcapital [dot] com	Kolkata - LAP
West
Jignesh Viresh Parikh	jigneshp [at] bajajcapital [dot] com	Pune, Vadodara, Nagpur, Borivalli , Andheri, Ghatkopar
Debashish Mohanty	debashishm [at] bajajcapital [dot] com	Rest branches of Mumbai, Nasik, Ahemdabad, Rajkot
North
Santosh Kumar Mishra	santoshm [at] bajajcapital [dot] com	Ashok Vihar, Pacshim Vihar, Rajendra Palace, Bikaji Cama Palace, Kirti Nagar, Malviya Nagar, Connaught Place, Dehradun, Faridabad,Jaipur
Rajesh Jain	rajeshj [at] bajajcapital [dot] com	Ajmer, Sonipat, Gaziabad, Merrut, Noida Sec 51, Noida Sec 29, Noida Sec 41, Patparganj, Pitampura, Karkardooma, Vasant Kunj, Vaishali
Dhirendra Kumar	dhirendrak [at] bajajcapital [dot] com	Agra, Allahabad, Kanpur, Lucknow, Varanasi
Gulshan Rai	gulshanr [at] bajajcapital [dot] com	Gurgaon, Chandigarh, Bhopal, Ludhiana, Defence Colony, Nehru Place, Yusuf Sarai, Dwarka, Kalkaji, Janakpuri
Uttam Agarwal	uttama [at] bajajcapital [dot] com	NCR - LAP
South
Prateek Seth	prateeks [at] bajajcapital [dot] com	Karnataka, Andhra Pradesh
K P Pradeep Kumar	kppradeepkumar [at] bajajcapital [dot] com	Tamil Nadu & Kerela
R.Sekar	rsekar [at] bajajcapital [dot] com	Chennai

This Toll Free no. is same for all regions. 1800 313 123 123

Region	Address
Northern Region	Mezzanine Floor, 97, Bajaj House, Nehru Place, New Delhi - 110019, India
Eastern Region	10C, Hungerford Street, Ground Floor, Kolkata - 700071
Western Region	Unit no-941, Bldg-9,4th Floor, Solitaire Corporate Park, Andheri Kurla Road, Chakala, Andheri(E), Mumbai - 400093
Southern Region	Corporate Office (South), 3rd floor, 5-7/1, Industrial Estate, Guindy, chennai - 600032

Level 1

Level 2

Resolution of Complaints:
- Maximum time for the responding to a complaint is 7 working days.
- If any case needs additional time, Bajaj Capital will inform the client
  and regulators the reasons for delay in resolution and provide an expected
  time lines for resolution of the issue

Level 3

Escalation of complaints:

If a client is not satisfied with the resolution provided through various
channels, the client has the option to escalate the issues to a higher level,
as per the escalation matrix given underneath.

Escalation matrix
If an interaction is not acted upon in 24 hours of receipt	Escalated to complaint [at] bajajcapital [dot] com
If an interaction is not acted upon in 48 hours of receipt	Escalated to the Grievance Redressal Officer grievanceofficer [at] bajajcapital [dot] com
If an interaction is not acted upon in 72 hours of receipt	Escalated to the Company Secretary compliance [at] bajajcapital [dot] com with a copy to CEO(ceo [at] bajajcapital [dot] com)