Bank of India Credit Card Customer Care Number1800 220 088
Bank of India Credit Card Customer Care Number
1800 220 088
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Toll free Number(s):
1800 220 088
Credit Card Enquiries/ Hotlisting
1800 220 229
For All Enquiries
All India Number(s):
022-4042 6005
Hotlist No.
022-4042 6006
2nd Hotlist No.
022-4091 9191
For queries
022-6131 2936
Merchant Enrolment
80109-68305
Give Missed call for card
76693-00024
SMS <CARD>
Email(s):
boi.starconnect@bankofindia.com
HeadOffice.CPDcreditcard@bankofindia.co.in
Credit card queries
HeadOffice.NRI@bankofindia.co.in
For NRI
IVRS Menu
1800 220 229
Press 1- If you face any problem in this epidemic of covid
Press 2- For Banking Services
Select your language,
- Press 1- For blocking of debit or credit card
- Press 2- For account balance
- Press 3- For banking services
- Press 4- For self pin generation services
- Press 5- For stop cheque payment request
- Press 6- For other banking services
BOI Credit Control App
| Levels | Escalation | No. of days to resolve | Particulars |
|---|---|---|---|
| Level - 1 | Branch Level | 5 days | In case of any complaint, the matter may be first brought to the notice of concerned Branch Manager for immediate Redressal. |
| Online Complaint (OCRM) | Alternatively, You may register complaint online, for which an icon “Online Complaint (OCRM) “ has been provided at home page of our Bank’s website. Upon lodging the complaint in OCRM, the system provides a “Tracker ID’ as an acknowledgement and also to track the progress of the complaint. You have to preserve the “Tracker ID” for future reference. | ||
| Level - 2 | Zonal Level | 3 days | If the complaint is not redressed to Your satisfaction, the matter may be taken up with the Zonal Manager concerned (by giving tracking number/ reference number) whose name, address and other details may be obtained by clicking the link below: |
| Level - 3 | NBG Level | 2 Days | If still any complaint is not redressed, the matter may be taken up with the next level i.e. NBG GM concerned (by giving tracking number/ reference number) whose name, address and other details may be obtained by clicking the link below: |
| Level - 4 | Chief Grievance Redressal Officer | 4 Days | If you still feels unsatisfied with the responses received you can address the complaint to the Bank’s Nodal Officer at Head Office designated to deal with your complaints/ grievances giving full details of the case and giving tracking number/ reference number on the below mentioned address |
| External Agencies | 1 month | In case your grievance does not get resolved at the Bank Level within a month, please write to the Banking Ombudsman | |
