CCAvenue Customer Care Number022-6742 5555
CCAvenue Customer Care Number
022-6742 5555
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All India Number(s):
022-6742 5555
Customer Support
022-4246 5555
Alternate No. For Customer Support
022-3291 3622
Email(s):
compliance@ccavenue.com
customer query for documentation and account updation
merchantoperation@ccavenue.com
For Merchant
risk@ccavenue.com
Cardholder/Risk
accounts@ccavenue.com
Account
service@ccavenue.com
Technical
contact@ccavenue.com
Marketing
Office Location
Location | Address |
---|---|
Delhi | Insta Office B-39, Near PVR Plaza, Block B, Connaught Place, New Delhi - 110001, India. |
Pune | TRIOS CoWorkplace, Mont Vert Spectra, Office #106, 3rd floor, Opp. Hotel Wadeshwar, Baner Rd, Pallod farms, Baner, Pune - 411045, India. |
Bangalore | Narayan Reddy Complex, 3rd Floor, Cornor Woods, Opp Vaibhav Theatre, Above Karnataka Bank, Sanjay Nagar, Bangalore - 5600094, India. |
Chennai | Regus Annasalai, Block No: 75, 7th Floor, Amara Sri Old No 313, New No.455, Annasalai Teynampet, Chennai - 600018, India |
Global Offices
Location | Contact No. | Address (Infibeam Avenues Ltd.) |
---|---|---|
United Arab Emirates | +971 4 5531029 | Dubai Internet City Building # 17, Level 2, Office # 253 Opp. DIC Metro Station (seaside), P.O. Box 500416, Dubai, United Arab Emirates |
Kingdom of Saudi Arabia | +966 55 024 6031 | Unit No. 2, First Floor, Alakhwin Building, Al Amir Abdulaziz Ibn Musaid Ibn Jalawi, Al Murabba, 12613, Riyadh, Kingdom of Saudi Arabia. |
United States Of America | N/A | CCAvenue US AI Fintech Inc. One Penn Plaza 36th Floor New York 10119, US |
Customer Grievances Policy
Disposal of Complaints
Customer Queries | Resolution | TAT |
---|---|---|
Customer enquires about the transaction status. | All details such as the order no, PA reference number, date of transaction, transaction amount, merchant URL and status of transaction. | 24 hours (For queries received between 10 am-7 pm Monday to Sunday) |
Transaction successful, but no response received from merchant. | All the information to the customer, including the merchant details. Additionally forwarded the same mail to the merchant providing services, keeping the customer in CC. | 24 hours (For queries received between 10 am-7 pm Monday to Sunday) |
Refund issues | For the refund details to the customers, with bank reference number and ARN number for customers to check further in bank. | 24 hours (For queries received between 10 am-7 pm Monday to Sunday |
Refund not reflecting in the customer's account. | We recheck the funds status and update the customer OR raise the issue with the concerned bank. The updates received are shared with the customer. | 24 hrs to 48 hrs (working days) post receiving update from concerned entity. |
Amount debited but transaction not found. | For the transaction with details such as: Email Id used while performing the transaction, Date and amount of transaction, And, if still not found, then ask customers to contact their concerned bank for more details or other reference nos. | 24 hrs to 48 hrs (working days) post receiving update from concerned entity. |
CCAvenue Merchant Operation (Compliance)
Infibeam Avenues Limited,
Plaza Asiad, Second floor, Station Road,
SantaCruz (W), Mumbai - 400 054. India
Ph: 022- 61666000 / 022-67425555
022-67425629 / 022-67425631,
022-67425607 / 022-67425618,
022-67425616.
Mobile: 8657921271 / 8657921272 / 8657921273
8657921274 / 8657921275
Corporate Office
Mumbai (India)
Infibeam Avenues Ltd.
Level II, Plaza Asiad, S. V
Road, Santa Cruz (West),
Mumbai - 400054, INDIA.
Ph: 022-67425542
Registered Address
Infibeam Avenues Limited
28th Floor, Gift Two Tower,
Block No. 56, Road 5C, Zone 5,
Gift City, Gandhinagar - 382355. Gujarat, India.
Important Links
- Contact Form
- Frequently Asked Questions