CCAvenue Customer Care Number
022-6742 5555

Payment Gateway
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All India Number(s):


022-6742 5555

Customer Support
022-4246 5555

Alternate No. For Customer Support
022-3291 3622

Email(s):


compliance@ccavenue.com

customer query for documentation and account updation
merchantoperation@ccavenue.com

For Merchant
risk@ccavenue.com

Cardholder/Risk
accounts@ccavenue.com

Account
service@ccavenue.com

Technical
contact@ccavenue.com

Marketing

Office Location
LocationAddress
DelhiInsta Office B-39,
Near PVR Plaza, Block B,
Connaught Place, New Delhi - 110001, India.
PuneTRIOS CoWorkplace,
Mont Vert Spectra, Office #106, 3rd floor,
Opp. Hotel Wadeshwar, Baner Rd,
Pallod farms, Baner, Pune - 411045, India.
BangaloreNarayan Reddy Complex, 3rd Floor,
Cornor Woods, Opp Vaibhav Theatre,
Above Karnataka Bank, Sanjay Nagar,
Bangalore - 5600094, India.
Chennai Regus Annasalai, Block No: 75,
7th Floor, Amara Sri Old No 313,
New No.455, Annasalai
Teynampet, Chennai - 600018, India

Global Offices
LocationContact No.Address
(Infibeam Avenues Ltd.)
United Arab Emirates+971 4 5531029Dubai Internet City Building # 17,
Level 2, Office # 253 Opp.
DIC Metro Station (seaside),
P.O. Box 500416, Dubai,
United Arab Emirates
Kingdom of Saudi Arabia+966 55 024 6031Unit No. 2, First Floor, Alakhwin Building,
Al Amir Abdulaziz Ibn Musaid Ibn Jalawi,
Al Murabba, 12613, Riyadh,
Kingdom of Saudi Arabia.
United States Of AmericaN/ACCAvenue US
AI Fintech Inc.
One Penn Plaza 36th Floor
New York 10119, US

Customer Grievances Policy

Disposal of Complaints
Customer QueriesResolutionTAT
Customer enquires about the transaction status.All details such as the order no, PA reference number, date of transaction, transaction amount, merchant URL and status of transaction.24 hours
(For queries received between 10 am-7 pm Monday to Sunday)
Transaction successful, but no response received from merchant.All the information to the customer, including the merchant details. Additionally forwarded the same mail to the merchant providing services, keeping the customer in CC.24 hours
(For queries received between 10 am-7 pm Monday to Sunday)
Refund issuesFor the refund details to the customers, with bank reference number and ARN number for customers to check further in bank.24 hours
(For queries received between 10 am-7 pm Monday to Sunday
Refund not reflecting in the customer's account.We recheck the funds status and update the customer OR raise the issue with the concerned bank. The updates received are shared with the customer.24 hrs to 48 hrs
(working days) post receiving update from concerned entity.
Amount debited but transaction not found.For the transaction with details such as:
Email Id used while performing the transaction,
Date and amount of transaction,
And, if still not found, then ask customers to contact their concerned bank for more details or other reference nos.
24 hrs to 48 hrs
(working days) post receiving update from concerned entity.

Customer Grievances Nodal Officer

Email: nodalofficer@ccavenue.com
Ph: 022-35155072


CCAvenue Merchant Operation (Compliance)

Infibeam Avenues Limited,
Plaza Asiad, Second floor, Station Road,
SantaCruz (W), Mumbai - 400 054. India
Ph:  022- 61666000 / 022-67425555
022-67425629 / 022-67425631,
022-67425607 / 022-67425618,
022-67425616.
Mobile: 8657921271 / 8657921272 / 8657921273
8657921274 / 8657921275


Corporate Office

Mumbai (India)

Infibeam Avenues Ltd.
Level II, Plaza Asiad, S. V
Road, Santa Cruz (West),
Mumbai - 400054, INDIA.
Ph: 022-67425542


Registered Address

Infibeam Avenues Limited
28th Floor, Gift Two Tower,
Block No. 56, Road 5C, Zone 5,
Gift City, Gandhinagar - 382355. Gujarat, India.


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