All India Number(s):

022-6140 4300

Mon-Fri 10am-6pm

022-6638 4600

Boardline No.

Email(s):

info@transunioncibil.com

For queries

careers@transunion.com

For Careers

Plz read procedure How to correct CIBIL Report Mistakes

For Grievance Redressal

If you are not satisfied with the solution or response you have received from CIBIL,
you can escalate your issue to senior management.

Escalation Level	Designated Officer	Procedure
Level 1	Manager-Consumer Services.	Level 1 for Online Submission of your grievance. You will need a valid Service Request No. to escalate an issue.Response Time -15 business days If you do not have a valid Service Request No. and you wish to raise an online dispute, Click here. In case you do not have a valid Service Request No. and you need clarification for any other type of query, Click here.
Level 2	Assistant Vice President-Consumer Services.	If you are nor satisfied with level 1 resolution, then you can escalate your issue at Level 2 after 15 days You will need a valid Service Request No. and Level 1 Online Grievance ID to escalate at level 2. Response Time - 10 business days
Level 3	Chief Operating Officer.	If you are still not satisfied with level 2 resolution. then you can escalate your issue to level 3 You will need a valid Service Request No. and Level 2 Online Grievance ID to escalate at level 3. Response time 8 business days

Escalation
Level

Designated Officer

Procedure

Level 1

Manager-Consumer
Services.

Level 1 for Online Submission of your grievance.
You will need a valid Service Request No. to
escalate an issue.Response Time -15 business days

If you do not have a valid Service Request
No. and you wish to raise an online dispute,
Click here. In case you do not have a valid
Service Request No. and you need clarification
for any other type of query, Click here.

Level 2

Assistant Vice
President-Consumer
Services.

If you are nor satisfied with level 1 resolution,
then you can escalate your issue at Level 2
after 15 days

You will need a valid Service Request No. and
Level 1 Online Grievance ID to escalate at level 2.

Response Time - 10 business days

Level 3

Chief Operating
Officer.

If you are still not satisfied with level 2 resolution.
then you can escalate your issue to level 3

You will need a valid Service Request No. and
Level 2 Online Grievance ID to escalate at level 3.

Response time 8 business days

Registered Corporate Office

Transunion Cibil Limited
(Formerly: Credit Information Bureau (India) Limited)
One World Centre, Tower 2A, 19th Floor,
Senapati Bapat Marg, Elphinstone Road,
Mumbai - 400 013.
Fax : 022-66384666

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CIBIL Customer Care Number
022-6140 4300