Capital Small Finance Bank Toll Free Number1800 120 1600
Capital Small Finance Bank Toll Free Number
1800 120 1600
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Toll free Number(s):
1800-120-1600
ATM Help, 8:00am-8:00pm
All India Number(s):
0181-5051111
Customer Support
0181-5052222
General Queries
92226 55555
SMS service no. to block your card
94653 82514
Grievances
Email(s):
customerrelations@capitalbank.co.in
Blocking of Card by sending SMS
To block the lost or stolen ATM/Debit card-
- Send BLOCK <Account No> to 9222655555 from the registered mobile no.
If card holder has multiple ATM/Debit cards in the same account and same registered mobile number
- Send BLOCK <Account No> to 9222655555 from the registered mobile no.
- Send BLOCK <Account No> <Last 4 Digits of your ATM/Debit Card> to 9222655555
Customer Grievance / Feedback Form
Send your Grievance / Feedback to customerrelations [at] capitalbank [dot] co [dot] in with your Name,
Contact Number, Address, Account Number & Message.
Level 1
Please approach your Branch Manager / Branch Operations Manager for any feedback / complaints
that you wish to lodge . Respective officers will assist in resolving the issues for you.
Level 2
Nodal officer
Mr. Sandan Mehra
Capital Small Finance Bank Ltd.
MIDAS Corporate Park,
Ground Floor, 37, G.T. Road, Jalandhar - 144001
Mobile: 9465382514,
Desk: 0181-5025244
E-mail: customerrelations [at] capitalbank [dot] co [dot] in
Level 3
If you are still not satisfied with the grievance redressal or in the absence of a resolution within 15 working days,
you may approach the Principal Nodal Officer (PNO)
Principal Nodal Officer
Mr. Gagandeep Singh Walia
Capital Small Finance Bank Ltd.
MIDAS Corporate Park,
Ground Floor, 37, G.T. Road, Jalandhar - 144001
Phone : 0181-5051111, 0181-5052222
Fax : 0181-5053333
E-mail: nodal_officer [at] capitalbank [dot] co [dot] in
Level 4
If you are still not satisfied with the resolution provided and/or in case have not received a satisfactory response
within 30 days, you may refer your case to the Banking Ombudsman of your region:
Banking Ombudsmen
| Centre | Name & Address of the Office of Banking Ombudsman | Area of Operation |
|---|---|---|
| Ahmedabad | Smt. N Sara Rajendra Kumar C/o Reserve Bank of India 5th Floor, Nr. Income Tax, Ashram Road Ahmedabad-380 009 Tel. No. 079-26582357 Email : cms [dot] boahmedabad [at] rbi [dot] org [dot] in | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
| Bengaluru | Ms Saraswathi Shyamprasad C/o Reserve Bank of India 10/3/8, Nrupathunga Road Bengaluru -560 001 Tel. No. 080-22277660/ 080-22180221 Fax No. 080-22276114 Email : cms [dot] bobengaluru [at] rbi [dot] org [dot] in | Karnataka |
| Bhopal | Shri Hemant Kumar Soni C/o Reserve Bank of India Hoshangabad Road Post Box No. 32, Bhopal-462 011 Tel. No. 0755-2573772 0755-2573776 0755-2573779 Email : cms [dot] bobhopal [at] rbi [dot] org [dot] in | Madhya Pradesh |
| Bhubaneswar | Shri Biswajit Sarangi C/o Reserve Bank of India Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 Tel. No. 0674-2396207 Fax No. 0674-2393906 Email : cms [dot] bobhubaneswar [at] rbi [dot] org [dot] in | Odisha |
| Chandigarh | Shri J L Negi C/o Reserve Bank of India 4th Floor, Sector 17 Chandigarh Tel. No. 0172 - 2721109 Fax No. 0172 - 2721880 Email : cms [dot] bochandigarh [at] rbi [dot] org [dot] in | Himachal Pradesh, Punjab, Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana . |
| Chennai | Dr. Balu K C/o Reserve Bank of India Fort Glacis, Chennai 600 001 Tel No. 044-25395964 Fax No. 044-25395488 Email : cms [dot] bochennai [at] rbi [dot] org [dot] in | Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands |
| Dehradun | Shri Arun Bhagoliwal C/o Reserve Bank of India 74/1 G.M.V.N. Building, 1st floor, Rajpur Road, Dehradun - 248 001 Telephone : 0135-2742001 Fax : 0135-2742001 Email : cms [dot] bodehradun [at] rbi [dot] org [dot] in | Uttarakhand and seven districts of Uttar Pradesh viz., Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) |
| Guwahati | Shri Thotngam Jamang C/o Reserve Bank of India Station Road, Pan Bazar Guwahati-781 001 Tel.No. 0361-2734219/ 0361-2512929 Email : cms [dot] boguwahati [at] rbi [dot] org [dot] in | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura |
| Hyderabad | Shri T Srinivasa Rao C/o Reserve Bank of India 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 Tel. No. 040-23210013 Fax No. 040-23210014 Email : cms [dot] bohyderabad [at] rbi [dot] org [dot] in | Andhra Pradesh and Telangana |
| Jaipur | Ms. Rekha Chandanaveli C/o Reserve Bank of India, 4th floor Rambagh Circle, Tonk Road, Jaipur - 302 004 Tel. No. 0141-2577931 Email : cms [dot] bojaipur [at] rbi [dot] org [dot] in | Rajasthan |
| Jammu | Shri P Shimrah C/o Reserve Bank of India, Rail Head Complex, Jammu- 180012 Telephone: 0191-2477617 Fax : 0191-2477219 Email : cms [dot] bojammu [at] rbi [dot] org [dot] in | Union Territories of Jammu & Kashmir and Ladakh |
| Kanpur | Shri P K Nayak C/o Reserve Bank of India M. G. Road, Post Box No. 82 Kanpur-208 001 Tel. No. 0512-2305174/ 0512-2303004 Email : cms [dot] bokanpur [at] rbi [dot] org [dot] in | Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) |
| Kolkata | Shri Rabindra Kishore Panda C/o Reserve Bank of India 15, Netaji Subhash Road Kolkata-700 001 Tel. No. 033-22310217 Fax No. 033-22305899 Email : cms [dot] bokolkata [at] rbi [dot] org [dot] in | West Bengal and Sikkim |
| Mumbai (I) | Dr. Neena Rohit Jain C/o Reserve Bank of India 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 Tel No. 022-23022028 Fax : 022-23022024 Email : cms [dot] bomumbai1 [at] rbi [dot] org [dot] in | Districts of Mumbai, Mumbai Suburban and Thane |
| Mumbai (II) | Shri S.K.Kar C/o Reserve Bank of India, 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 Telephone: 022-23001280/ 022-23001483 Fax : 23022024 Email : cms [dot] bomumbai2 [at] rbi [dot] org [dot] in | Goa and Maharashtra, (except the districts of Mumbai, Mumbai Suburban and Thane) |
| Patna | Shri Rajesh Jai Kanth C/o Reserve Bank of India Patna-800 001 Tel. No. 0612-2322569/ 0612-2323734 Fax No. 2320407 Email : cms [dot] bopatna [at] rbi [dot] org [dot] in | Bihar |
| New Delhi (I) | Shri R.K. Moolchandani C/o Reserve Bank of India, Sansad Marg, New Delhi Tel. No. 011-23725445 Fax No. 011-23725218 Email : cms [dot] bonewdelhi1 [at] rbi [dot] org [dot] in | North, North-West, West, South-West, New Delhi and South districts of Delhi |
| New Delhi (II) | Ms. Ruchi A S H C/o Reserve Bank of India Sansad Marg, New Delhi Tel. No. 011-23724856 Email : cms [dot] bonewdelhi2 [at] rbi [dot] org [dot] in | Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh |
| New Delhi (III) | Ms. Suchitra Maurya C/o Reserve Bank of India Sansad Marg, New Delhi Tel. No. 011-23715393 Fax No. 011-23765234 Email : cms [dot] bonewdelhi3 [at] rbi [dot] org [dot] in | North-East, Central, Shahdara, East and South-East districts of Delhi |
| Raipur | Shri. Keshab Korkora C/o Reserve Bank of India 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 Telephone: 0771-2244246, 0771-2241819 Email : cms [dot] boraipur [at] rbi [dot] org [dot] in | Chhattisgarh |
| Ranchi | Smt Chandana Dasgupta C/o Reserve Bank of India 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 = Telephone : 8521346222/ 9771863111/ 7542975444 Fax : 0651-2210511 Email : cms [dot] boranchi [at] rbi [dot] org [dot] in | Jharkhand |
| Thiruvananthapuram | Shri G Ramesh C/o Reserve Bank of India Bakery Junction Thiruvananthapuram-695 033 Tel. No. 0471-2332723/ 0471-2323959 Fax No. 0471-2321625 Email : cms [dot] botrivandrum [at] rbi [dot] org [dot] in | Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). |
Click here to lodge complaint | ||
Address
Capital Small Finance Bank Limited
Midas Corporate Park, IIIrd Floor,
37, G.T.Road,
Jalandhar - 144001
India
Phone : 0181-5051111, 0181-5052222
Fax : 0181-5053333
Email : mail [at] capitalbank [dot] co [dot] in
