The Customer is requested to read and understand the below escalation matrix to ensure a timely
redressal of their grievances.

The Customer can visit Cashfree Support page and refer to specific query/issue related to their grievance.
The Customer can fill up forms available for specific issue to report their grievance. It will take 4-5
working days. If the Customer is not satisfied with the response provided, the Customer can go for
next level of escalations.

In case the Customer wishes to further escalate the grievance, the Customer can get the grievances
registered by e-mailing: support [at] cashfree [dot] com

Cashfree respond within 4-5 working days from the date of the on which grievance was filed. The
Customer may request for update on grievance in case if any grievance requires more than the
specified time period and the Customer shall be kept updated on the status of the grievance.
If the Customer is not satisfied with the response provided, the Customer can go for next level
of escalations.

In case the Customer still has any grievance, the Customer shall escalate such grievance to the
Nodal Officer.

• Mr. Naveen Borawar
  Cashfree Payments India Private Limited
  address: 612/1, 4Th Floor, 80 Feet Rd,
  Koramangala 4Th Block, Koramangala,
  Bengaluru, Karnataka 560034
  E-Mail: Dispute [at] Cashfree [dot] Com