Easebuzz Customer Care Number
1800 891 8297

Payments Platform
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Toll free Number(s):


1800 891 8297

Customer Support

All India Number(s):


82753 03542

Call/ WhatsApp, Alternate no. for Support

Email(s):


support@easebuzz.in

Customer Support
hr@easebuzz.in

For Careers

IVRS Menu

1800 891 8297

First select the preffered language

  • Press 1 - For Merchant
  • Press 2 - For Free Sale
  • Press 3 - For Customer Support
  • Press 4 - For Fraud

Cancellations, Returns & Refunds
  • Cancellation tenure is mentioned on the product or it is probably before 4 business days.
  • Once the order is approved for the return, Refund will be processed within 48 hours & will take 3 to 4 days to reflect in the bank account statement.
  • For more information please read

Grievance Redressal System

Grievances Handling
  • 1800 891 8297
  • Email: grievances [at] easebuzz [dot] in
  • Chat Bot 24/7
  • Helpdesk is facilitated to act within 24 hours on resolution with action that could be majorly related to the following
    Customer grievancesResolution
    Enquiry about failed or duplicate transactionTransaction details and confirmation on status
    of transaction is given to the customer.
    Merchant is also informed about the grievance
    which is being handled.
    Refund related queryInformation on ARN number with refund date
    is informed to the customer
    Refund has been conducted but amount still
    not reflecting in customer's bank account
    Refund status is confirmed with the concerned
    bank and status is shared with the customer
    Services have not been received by merchantThe status of payment is verified as successful
    and then the customer is informed about the
    merchant so that he can contact him. Merchant
    is also informed about the unsatisfied customer
    Receipt has not been generated or receivedTransaction status is checked and the customer
    gets another copy of receipt from the system.
    Merchant is also informed about the same so
    that the receipt could be regenerated.

Escalation Matrix
  • Customer Escalation Matrix at different levels (1800 891 8297 contact complaint no. same for all & Emails are provided according to the department.)
    S No.DepartmentLevel 1Level 2
    (Email)
    Level 3
    (Email)
    1General Support8275303542
    Support [at] easebuzz [dot] in
    surendra [dot] shinde [at] easebuzz [dot] inazim [dot] landge [at] easebuzz [dot] in
    2Chargeback chargeback [at] easebuzz [dot] in
    surendra [dot] shinde [at] easebuzz [dot] in
    satyapal [dot] salve [at] easebuzz [dot] in
    3Fraud fraud [dot] alert [at] easebuzz [dot] in
    mohini [dot] jadhav [at] easebuzz [dot] in
    anand [at] easebuzz [dot] in
    4Risk/Underwritting ric [at] easebuzz [dot] inajay [dot] swami [at] easebuzz [dot] in
    5Onbording punam [dot] gite [at] easebuzz [dot] inanand [at] easebuzz [dot] in
    6Sales sales [at] easebuzz [dot] inmayur [dot] amrutphale [at] easebuzz [dot] in
    7Documentation compliance ric [at] easebuzz [dot] inajay [dot] swami [at] easebuzz [dot] in
    8Technical queries punam [dot] gite [at] easebuzz [dot] inrizwankha [dot] pathan [at] easebuzz [dot] in
    9Settlement & Finance Issues joydeep [dot] biswas [at] easebuzz [dot] injitendra [dot] kushvaha [at] easebuzz [dot] in
    10Merchant Support surendra [dot] shinde [at] easebuzz [dot] inazim [dot] landge [at] easebuzz [dot] in

For more information please read


Regional Offices
S No.LocationAddress
(Easebuzz Private Limited)
1MumbaiQuest Coworks Pvt. Ltd. 5th Floor,
Technopolis Knowledge Park,
Mahakali Caves Road, Chakala,
Andheri (East), Mumbai – 400093.
2GurgaonThe Executive Centre Level 18,
DLF Cyber City, Building No. 5,
Tower A, Phase III, Gurgaon – 122002.
3BangaloreJK Ashwath Lakshmi Heritge
3rd floor, 80 Feet Road, Koramnagala
4th Block, Bangalore -560034

Headquarters

Easebuzz Private Limited,
The Social Street (Opposite - Hotel Vivanta)
B - Wing,2nd Floor, Hinjewadi - Wakad Road,
Pune 411057, Maharashtra.
(Monday-Saturday, 9am - 9pm)



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