Toll free Number(s):

1800 2121 212

For Customer Service, 8 am to 11pm

155255

IRDA Complaint

All India Number(s):

022-6611 6040

Missed call no. for product query

88796 88110

For claim related queries

Email(s):

care@edelweisstokio.in

Customer care

claims@edelweisstokio.in

Claim realted queries

onlinesales@edelweisstokio.in

For queries related to funds

Contact form for

Branch locator
General queries
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File your complaint

Grievance Redressal

You are requested to submit your written complaint at any of the below mentioned touch points:

Step 1

Toll free customer care number: 1-800-2121-212 (9:00 am to 9:00 pm, 7 days a week).
Email at: complaints [at] edelweisstokio [dot] in / care [at] edelweisstokio [dot] in
Write to : Customer Care, Edelweiss Tokio Life Insurance Company Ltd,
6th Floor, Tower 3, Wing ‘B’, Kohinoor City, Kirol Road,
Kurla (W), Mumbai 400070.
You can lodge your grievance/complaint at any of our branches/offices.

Step 2

If you do not receive any resolution to your complaint within a period of 2 weeks or if the response
is not as per your expectations, please feel free to contact Grievance Redressal Officer ;

022-71013322 (Between 10 am to 7 pm on Monday to Friday, except public holidays).
GRO [at] edelweisstokio [dot] in

Step 3

If you are not satisfied with the response of the GRO or do not receive a response from us within 14 days,
you may approach the Grievance Cell of Insurance Regulatory and Development Authority of India

IRDAI Grievance Call Centre (IGCC) - Toll free No: 155255
Email Id: complaints [at] irda [dot] gov [dot] in

Ombudsman Officers

Executive Council Of Insurers
Shri B. C. Patnaik, Secretary General
Smt Poornima Gaitonde, Secretary
3Rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai - 400 054.

Tel.: 022-69038801/ 022-69038803/ 022-69038804/ 022-69038805/
022-69038806/ 022-69038807/ 022-69038808/ 022-69038809
Email: Inscoun [at] Ecoi [dot] Co [dot] In

Names of Ombudsman And Addresses of Ombudsman Centres

Office Details	Jurisdiction of Office Union Territory,District)
Ahmedabad - Shri Kuldip Singh Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001. Tel.: 079-25501201/ 079-25501202/ 079-25501205/ 079-25501206 Email: bimalokpal [dot] ahmedabad [at] ecoi [dot] co [dot] in	Gujarat, Dadra & Nagar Haveli, Daman and Diu.
Bengaluru - Smt. Neerja Shah Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078. Tel.: 080-26652048 / 080-26652049 Email: bimalokpal [dot] bengaluru [at] ecoi [dot] co [dot] in	Karnataka.
Bhopal - Shri Guru Saran Shrivastava Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.: 0755-2769201 / 0755-2769202 Fax: 0755-2769203 Email: bimalokpal [dot] bhopal [at] ecoi [dot] co [dot] in	Madhya Pradesh Chattisgarh.
Bhubneshwar - Shri Suresh Chandra Panda Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar – 751 009. Tel.: 0674-2596461 / 0674-2596455 Fax: 0674-2596429 Email: bimalokpal [dot] bhubaneswar [at] ecoi [dot] co [dot] in	Orissa.
Chandigarh - Dr. Dinesh Kumar Verma Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. Tel.: 0172-2706196 / 0172-2706468 Fax: 0172-2708274 Email: bimalokpal [dot] chandigarh [at] ecoi [dot] co [dot] in	Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh.
Chennai - Shri M. Vasantha Krishna Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai – 600 018. Tel.: 044-24333668 / 044-24335284 Fax: 044-24333664 Email: bimalokpal [dot] chennai [at] ecoi [dot] co [dot] in	Tamil Nadu, Pondicherry Town and Karaikal (which are part of Pondicherry).
Delhi - Shri Sudhir Krishna Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. Tel.: 011-23232481/ 011-23213504 Email: bimalokpal [dot] delhi [at] ecoi [dot] co [dot] in	Delhi.
Guwahati - Shri Kiriti .B. Saha Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). Tel.: 0361-2632204 / 0361-2602205 Email: bimalokpal [dot] guwahati [at] ecoi [dot] co [dot] in	Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.
Hyderabad - Shri I. Suresh Babu Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. Tel.: 040-67504123 / 040-23312122 Fax: 040-23376599 Email: bimalokpal [dot] hyderabad [at] ecoi [dot] co [dot] in	Andhra Pradesh, Telangana, Yanam and part of Territory of Pondicherry.
Jaipur - Smt. Sandhya Baliga Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005. Tel.: 0141-2740363 Email: Bimalokpal [dot] jaipur [at] ecoi [dot] co [dot] in	Rajasthan.
Ernakulam - Ms. Poonam Bodra Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015. Tel.: 0484-2358759 / 0484-2359338 Fax: 0484-2359336 Email: bimalokpal [dot] ernakulam [at] ecoi [dot] co [dot] in	Kerala, Lakshadweep, Mahe-a part of Pondicherry.
Kolkata - Shri P. K. Rath Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072. Tel.: 033-22124339 / 033-22124340 Fax : 033-22124341 Email: bimalokpal [dot] kolkata [at] ecoi [dot] co [dot] in	West Bengal, Sikkim, Andaman & Nicobar Islands.
Lucknow -Shri Justice Anil Kumar Srivastava Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001. Tel.: 0522-2231330 / 0522-2231331 Fax: 0522-2231310 Email: bimalokpal [dot] lucknow [at] ecoi [dot] co [dot] in	Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.
Mumbai - Shri Milind A. Kharat Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. Tel.: 022-26106552 / 022-26106960 Fax: 022-26106052 Email: bimalokpal [dot] mumbai [at] ecoi [dot] co [dot] in	Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane.
Noida - Shri Chandra Shekhar Prasad Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. Tel.: 0120-2514250 / 0120-2514252 / 0120-2514253 Email: bimalokpal [dot] noida [at] ecoi [dot] co [dot] in	State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.
Patna - Shri N. K. Singh Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building,, Bazar Samiti Road, Bahadurpur, Patna 800 006. Tel.: 0612-2680952 Email: bimalokpal [dot] patna [at] ecoi [dot] co [dot] in	Bihar, Jharkhand.
Pune - Shri Vinay Sah Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030. Tel.: 020-41312555 Email: bimalokpal [dot] pune [at] ecoi [dot] co [dot] in	Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region.

Address for communication for complaints by fax/paper:

Consumer Affairs Department
Insurance Regulatory and Development Authority of India
Sy. No. 115/1
Financial District
Nanakramguda
Gachibowli
Hyderabad – 500 032, Telangana
Fax No: 040-20204000