• 10:30 am to 3:30 pm (Monday to Friday)
• 10:30 am to 1:00 pm (Saturday)

In case you have any query or complaint/grievance related to your policy please feel free to approach
through any of the following channels

• Write mail to customer care email id "care [at] exidelife [dot] in" from your registered mail ID

• In case the complainant is not satisfied with the response, the complainant can escalate the grievance
  to Chief Grievance Redressal Officer within 8 weeks from date of complaint resolution at gro [at] exidelife [dot] in

• In case the Complainant is not satisfied with the response or does not receive any response from the
  Chief Grievance Redressal Officer within 15 days, Complainant may approach the grievance cell of
  the Insurance Regulatory and Development authority of India (IRDAI)

  IRDAI Grievance Call Centre Customer Care

  Toll Free Number:	155255 (or) 1800 4254 732
  Timings:	8:00 am to 8:00 pm (Monday to Saturday)
  Email:	complaints [at] irdai [dot] gov [dot] in

• In case the Complainant is not satisfied with the decision/resolution of the Company, or does not receive any
  response from the Company within 30 days of filing the complaint, the Complainant may approach the nearest
  Insurance Ombudsman

Executive Council Of Insurers,
3Rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai - 400 054.
Tel.: 022-69038801/ 022-69038803/ 022-69038804/ 022-69038805/
022-69038806/ 022-69038807/ 022-69038808/ 022-69038809
Email: Inscoun [at] Ecoi [dot] Co [dot] In
Shri B. C. Patnaik, Secretary General
Smt Poornima Gaitonde, Secretary

Insurance Ombudsman