• Raise a return/ replacement request within 48 hours from the date of delivery, if you’ve received
  missing/wrong/expired/damaged product.
  • Raise a request here with order and contact details here.
  • You can also email to support [at] facescanada [dot] com.
• Allow 2 working days to review your return request.
• After reviewing your return request, will send courier partner to pick up the products delivered to you.
• Refunds (if applicable) will be processed within a maximum of 7 working days from the date of receiving
  the returned products.

Only apply for some conditions :

• Opened/ used/ altered products.
• Original packaging (mono cartons, labels, etc.) missing.
• The return/ replacement request is generated after 7 days from the date of delivery.
• The damaged/ missing product is reported after 2 days from the date of delivery.