FreeCharge Contact Number0124-663 4800
FreeCharge Contact Number
0124-663 4800
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All India Number(s):
0124-663 4800
Customer Support
Email(s):
care@freecharge.com
Customer Support
IVRS Menu
0124-663 4800
First select the preffrered language
- Press 1 - To block your freecharge account or report any suspicious activity/ transaction.
- Press 2 - For queries related to recharge.
- Press 3 - For queries related to Pay Later.
- Press 4 - For queries related to Payments & Refunds
- Press 5 - For queries related to Wallet.
- Press 6 - For queries related to CashBack
- Press 7 - For queries related to Merchant offers.
- Press 8 - For queries related to Bill Payment.
- Press 9 - To repeat
Customer Support/ Grievance Redressal
Level 1
- For any query/ report any suspicious activity/transaction contact customer care team via call at 0124-6634800 or mail at care [at] freecharge [dot] com & its resolution time frame is 7 business days from the date of receipt.
Level 2
- In case not satisfied with the resolution at level 1, contact the Grievance Officer with ticket number.
- grievanceofficer [at] freecharge [dot] com (9:30am - 6:30pm, except National Holiday)
- Postal Address
Freecharge Payment Technologies Private Limited,
DLF Cyber Green, 11th Floor, Tower-C,DLF Cyber
City, DLF Phase-3, Gurugram-Haryana-122002, India. - Resolution time frame is 10 Business days from the date of receipt.
Level 3
- In case query not resolved within 30 days from the date of receipt, contact the Nodal Office of Axis Bank along with the ticket number.
- freecharge [dot] nodal [at] axisbank [dot] com (Mon-Fri 9:30am - 5:30pm, except bank holidays)
- Postal Address
Axis Bank Ltd,
NPC1, 5th Floor, "Gigaplex",
Plot No I.T.5, MIDC, Airoli
Knowledge Park, Airoli ,
Navi Mumbai-400708. - Resolution time frame is 10 Business days from the date of receipt.
Level 4
- Final Redressal and Closure of Grievance contact
Address & Area of Operation of RBI Ombudsmen
