Future Generali Life Insurance Toll Free Number1800-102-2355
Toll free Number(s):
Mon-Sat, 9.30am-6.30pm
All India Number(s):
General Queries
WhatsApp Support
Group Claim Intimation
Email(s):
customer care
For claims
for senior citizen
For group claim
IVRS Menu
1800 102 2355
Select your preferred language: Hindi, English
- Press 1: If you are an exisisting future generali india life insurance customer and enquiring about life insurance policy
- If you are general insurance customer of future generali & enquiring about health, motor or travel insurance policies please call at 1800 220 233
- Press 2: If you are an advisor or a parttime employee of the company
- Press 3: If you are ca lling from new policy application verification
- Press 4: If you would like to pay your insurance premium
- Press 5: If you wish to know about new product or services
- Press 6: If you are an american express customer
SMS Services
To avail of this service, simply send an SMS at 5607003 with the below stated codes. In case you have not registered / updated your mobile number then kindly do so by calling us at toll free number 1800 102 2355
For Example SMS: NAV 12345678 & send it to 5607003
| Services | Keywords |
|---|---|
| Nearest Branch | NB <PIN Code> |
| Latest Fund Value | FV <Policy Number> |
| Current Policy status | PS <Policy Number> |
| Premium Receipt Duplicate | PRD <Policy Number> |
| Unit Statement | US <Policy Number> |
| Register / Update Email ID | UE <Policy Number> <New Email ID> |
| Latest NAV | NAV <Policy Number> |
| Premium Due Date | PDD <Policy Number> |
| Last Premium Paid | LPP <Policy Number> |
| Premium Paid Certificate | PPC <Policy Number> |
| To Request Call Back | CM |
Grievance Redressal
Level 1
Customer can raised their complaint by calling at 1800 102 2355. You can also logde your complaints by emailing at care [at] futuregenerali [dot] in
Senior citizens may write to senior [dot] citizens [at] futuregenerali [dot] in for priority assistance. Complaints can also be registered through by visiting the branch for any complaint you can write to at:
Address: Customer Services Department
Future Generali India Insurance Co. Ltd,
Unit 801 and 802, 8 th floor, Tower C,
Embassy 247 Park, L.B.S Marg, Vikhroli ( W )
Mumbai – 400083
Level 2
Grievance acknowledgement and resolution
Customer care team will send an acknowledgement, through SMS or email, to the customer within 3 working days of the receipt of the Grievance.
Grievance will resolve within 15 days of its receipt and each redressal or rejection of the issue shall be conveyed via email or letter, along with reasons. or you can contact to nodal officer near you as mentioned below after level 3
Process of escalation
| Level | Name | Contact Details | Response Time |
|---|---|---|---|
| Level 1 | Grievance Redressal team | Grievance [dot] redressal [at] futuregenerali [dot] in | 3 days |
| Level 2 | Ms. Gargi | Priority [dot] services [at] futuregenerali [dot] in | 3 days |
| Level 3 | Mr. Chaitanya Kapoor | GRO [at] futuregenerali [dot] in | 3 days |
Level 3
If customer is not satisfied with the resolution provided in step 1 or step 2, you may approach at IRDAI or to the Insurance Ombudsman
Contact details of the Nodal officer/ Grievance Redressa
This email is same for all brnaches
GRO [at] futuregenerali [dot] in
| Branch Name | Boe Name | Branch Landline Number |
|---|---|---|
| Akbarpur | Dharmendra Kumar Gupta | |
| Aligarh | Mohd Irfan | 8828873208 |
| Allahabad | Shailesh Kumar Pandey | 8828819484 |
| Ambala | Sandeep Dhiman | 8652631055 |
| Amritsar | Sunil Dutt Parashar | 8828899168 |
| Balia | Rakesh Kumar Singh | 8828819471 8828819470 |
| Bhatinda | Mahesh Jaiswar | 8108173901 |
| Chandigarh | Gurminder Singh Anand | 7045034198 |
| Dehradun | Anurag Johari | 8424031242 |
| Delhi - Kirti Nagar | Mahesh Kumar | 7045032845 |
| Delhi - Pitampura | Deepa Kapoor | 7045031573 |
| Delhi - Rajendra Place | Vikram Sodha | 011-41389033 |
| Delhi-Janakpuri | Sandeep Kumar | 7045032657 |
| Delhi-Nehruplace | Sudhir Kumar Sharma | 7045031704 |
| Delhi-Preet Vihar | Virendra Kumar Pal | 7045038715 7045032767 |
| Delhi-Rohini | Santosh Kumar | 7045032152 |
| Deoria | Avanish tripathi | |
| Faridabad - AC Nagar | Mohd Imran Khan | |
| Farrukhabad | Shivam Mishra | |
| Ghazipur | Amit Kumar Srivastava | |
| Gorakhpur | Satyendra Pratap Singh | |
| Gurgaon Sec 66 | Viney | |
| Haldwani | Praveen Kumar Singh | |
| Haridwar | Manoj Agarwal | 8108173936 |
| Hoshiarpur | Mukesh Kumar | 8108173904 |
| Jaipur | Mukesh Kumar Tutlani | 7045433034 |
| Jallandhar | Ram Parkash | 8828873202 |
| Jammu | Rajesh Kumar | 7045032863 |
| Kanpur | Rizwan Ahmed Khan | 7084008833 |
| Lucknow | Aparna Mishra | 05224038601 |
| Ludhiana | Sarbjeet Singh | 0161-4683107 |
| Meerut | Shalabh Sethi | 8828819476 |
| Mohali | Jyoti Chandel | 8652631052 |
| Noida Sector-18 | Mausam Sharma | |
| Pathankot | Rajesh Kumar Mehra | 8108173914 |
| Patiala | Dharminder Singh | 8652631053 |
| Pratapgarh | Shrikant Mishra | 8828819482 |
| Saharanpur | Kamal Kishor | 8108173935 |
| Shimla | Manoj Kumar | 7045035217 |
| Varanasi | Rohit Chakraborty | 8828873207 |
| Zirakpur | Lalit Thakur | |
| Chennai Tnagar | Murali E | |
| Madurai | G Lakshminarasiman | 8828899171 |
| Thrissur | Mini Vasudevan | 9946443452 |
| Trivandrum | Kavitha S V | 0471-4095570 |
| Vizag | Durgaprasad | |
| Hyderabad | Anilkumar J | 040 66038600 |
| Bangalore | Gopala Reddy | |
| Mangalore | Chethan Kumar | 7045035508 |
| Cochin | Prashobh | 4844215601 |
| Coimbatore | Karthik Rangasamy | 7904261086 |
| Kottayam | Rajesh | 8828819519 |
| Rajahmundry | Balakrishna Tadi | 8828899180 |
| Kollam | Ajith | 8828851407 |
| Trichy | Siranjeevi | 8828899173 |
| Vijayawada | Karuparthi | 7045035390 |
| Calicut | Ringu | 8828899176 |
| Chennai - Annanagar | Rajkumar | |
| Thiruvalla | Akshai | 8652631074 |
| Bangalore JP nagar | Pratham Kumar | 8652631076 |
| Asansol | Palash Saha | |
| Balasore | Ganesh Chandra Das | |
| Barasat | Gopal Bisw As | |
| Begusarai | Mohammad Riyaz Ansari | |
| Berhampore | Tapadyuti Dutta | |
| Bhubaneshwar | Bandana Dash | |
| Burdhwan | Md W Asim Uddin | |
| Contai | Uttam Maity | |
| Cuttack | Santosh Kumar Pradhan | |
| Dimapur | Bendangmongla | |
| Durgapur | Santanu Sarkar | |
| Guwahati | Gyandip Saikia | |
| Haldia | Moloy Kumar Dey | |
| Jorhat | Arup Kumar Saikia | |
| Keonjhar | Mrityunjay Nayak | |
| Kharagpur | Khokan Guria | |
| Kolkata - Dalhousie | Rahul Chatterjee | 033-40841343 |
| Kolkata - Gariahat | Debanjan Basu | 033-44263107 |
| Kolkata - Kankurgachi | Prasenjit Sarkar | |
| Kolkata - Minto Park | Debasish Das | 033-40570600 |
| Muzaffarpur | Vikash Kumar | |
| Patna | Sanjay Kumar | |
| Ranchi | Chandra Sekhar Kotari | |
| Rourkela | Santosh Kumar Moharana | |
| Samastipur | Moti Lal | |
| Sibasagar | Arsish Phukon | |
| Siliguri | Debabrata Das | |
| Siwan | Amit Kumar | |
| Tinsukiya | Nayanjit Karmakar | |
| Ahmedabad | Hiren Makwana | |
| Ahmednagar | Manoj Zagade | 7045025673 |
| Amravati | Amol Kawade | |
| Andheri | Anita Mitra | |
| Aurangabad | Mahesh Kavishwar | 0240-2614800 |
| Baroda | Geetendra Singh | 7045028454 |
| Bhopal | Dheeraj Chandwani | 0755-4092000 0755- 4092022 |
| Dadar | Eknath Gawade | 7045025973 |
| Borivali | Rupesh Nate | 7045026203 |
| Ghatkopar | Jitendra Prajapati | |
| Gwalior | Sameer Jain | 8828873212 |
| Indore | Sanjay Pawar | |
| Jabalpur | Neeraj Agrawal | |
| Kolhapur | Sayali Prabhudesai | 7045026539 |
| Malad | Swapnil Toraskar | |
| Nagpur | Prasad Dumbhare | |
| Nasik | Yogeshwar Nagpure | 7045026814 |
| Pune Bundgarden | Anjali Inamdar | 7045027256 |
| Pune FC Road | Sandeep Sharadrao Patil | 7045027880 |
| Raipur | Abhijit Deshpande | 7045032976 |
| Rajkot | Ajayan Pillai | |
| Surat | Varsha Kosambiya | |
| Thane | Deepak Indap | |
| Vasai | Shridhar Chavan | |
| Vashi | Asha Gorule | 7045026898 |
| Hyderabad Kukatpally | Hasanuddin Shaik |
Register & Corporate Officce
Future Generali India Life Insurance Co. Ltd,
Unit 801 and 802, 8th floor, Tower C,
Embassy 247 Park, L.B.S. Marg,
Vikhroli (W), Mumbai- 400083
Fax: 022-40976600
