HSBC Credit Card Customer Care Number1800 267 3456
HSBC Credit Card Customer Care Number
1800 267 3456
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Toll free Number(s):
1800 266 3456
HSBC Premier 1st No.
1800 120 4722
HSBC Premier 2nd No.
1800 267 3456
HSBC Advance/Personal Banking/Credit Cards
1800 121 2208
HSBC Advance/Credit Cards/Personal Banking
All India Number(s):
040-61268002
HSBC Advance / Personal Banking / Credit Cards
080-71898002
HSBC Advance / Personal Banking / Credit Cards
Contacts
| Resident Customers | Within India | From Overseas | Timing |
|---|---|---|---|
| HSBC Premier | 1800 266 3456 1800 120 4722 | +91-40-61268001 +91-80-71898001 | 24/7 |
| HSBC Advance / Personal Banking / Credit Cards | 1800 267 3456 1800 121 2208 | +91-40-61268002 +91-80-71898002 | 6:30am-8:30pm |
Grievance Redressal for non Demat accounts
| Levels | Process |
|---|---|
| Level 1 | Register your complaint First call toll free number 1800 267 3456 Login & write to complaints [dot] india [at] hsbc [dot] co [dot] in or Your query will be resolved within 10 working days |
| Level 2 | If issue not resolved within 10 days Call the Nodal Officer Team between 9:30am-6:00pm Mont o Fri on contact number: 040-61268015 / 080-71898015. Fax number: 022-66476011 and 022-49146011 |
Nodal officer Escalation contacts
| Region | Regional Nodal Officer | Address |
|---|---|---|
| Andhra Pradesh | Ms. Soumya P Rajam | The Hongkong and Shanghai Banking Corporation Ltd 6-3-1107 & 1108, Raj Bhavan Road, Somajiguda, Hyderabad - 500082 |
| Chandigarh | Mr. Vivek Pal | The Hongkong and Shanghai Banking Corporation Ltd SCO 1, Sector 9-D, Chandigarh - 160017 |
| Delhi / Haryana / Uttar Pradesh | Mr. Sandeep Kumar Sharma | The Hongkong and Shanghai Banking Corporation Ltd Birla Towers, 25 Barakhamba Road, New Delhi - 110001 |
| Gujarat | Mr. Rohit Moza | The Hongkong and Shanghai Banking Corporation Ltd Mardia Plaza, C G Road Ahmedabad - 380006 |
| Karnataka | Mr. T M Prakash | The Hongkong and Shanghai Banking Corporation Ltd No - 7, M.G.Road Banglore Karnataka - 560001 |
| Kerala | Ms. Suneeta Sudhakaramenon | The Hongkong and Shanghai Banking Corporation Ltd Pulikkal Estates. M G Road, (Near Medical Trust Hospital), Kochi - 682016 |
| Maharashtra | Mr. Arijit Chakraborti | The Hongkong and Shanghai Banking Corporation Ltd 46B, Asha Mahal, Dr G Deshmukh Marg, Mumbai - 400026 |
| Rajasthan | Mr. Ashish Misra | The Hongkong and Shanghai Banking Corporation Ltd 61-A, Sardar Patel Marg, C-Scheme, Jaipur - 302001 |
| Tamil Nadu | Mr. Santosh Anand | The Hongkong and Shanghai Banking Corporation Ltd Rajalakshmi, No 5 & 7 Cathedral Road, Chennai - 600086 |
| West Bengal | Ms. Sheetal Mundle | The Hongkong and Shanghai Banking Corporation Ltd 31, BBD BAG, Dalhousie Branch, Kolkata - 700001 |
Level 3 - Write to Code Compliance Officer
| Purpose | Code Compliance Officer | Email ID | Address |
|---|---|---|---|
| Business Banking | Mrs. Leena R Shinde | leena [dot] r [dot] shinde [at] hsbc [dot] co [dot] in | The Hongkong and Shanghai Banking Corporation Ltd 52/60 Mahatma Gandhi Road Fort, Mumbai - 400001 India |
| Credit Cards and Personal Loan | Mr. Deepak Sarup | Deepaksarup [at] hsbc [dot] co [dot] in | The Hongkong and Shanghai Banking Corporation Ltd NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai - 400063 |
| Mortgages | Mr. Tarun Kapur | tarun [dot] kapur [at] hsbc [dot] co [dot] in | The Hongkong and Shanghai Banking Corporation Ltd NESCO - IT Park Bldg 3, 9th Flr, Nesco Complex, Western Express Highway, Goregaon (East), Mumbai - 400063 |
| Mumbai Main Office, Peddar Road, Juhu, Pune and Prabhadevi contact details | Mr. Sarish Menon | sarishmenon [at] hsbc [dot] co [dot] in | The Hongkong and Shanghai Banking Corporation Ltd 52/60 M G Road, Fort, Mumbai 400001 |
| Dalhousie, Gariahat, Bandra, Borivali, Andheri, Chembur, Powai and Ahmedabad contact details | Mr. Vikas Vora | vikasvora [at] hsbc [dot] co [dot] in | The Hongkong and Shanghai Banking Corporation Ltd HSBC Centre, Dr Ambedkar Road, Bandra (West), Mumbai 400050 |
| Bangalore, Jayanagar, Kochi , Chennai, Hyderabad and Coimbatore contact details | Mr. Rajeev P B | rajeevpb [at] hsbc [dot] co [dot] in | The Hongkong and Shanghai Banking Corporation Ltd No. 7, M G Road, Bangalore - 560001 |
| Dalhousie, Gariahat contact details | Ms. Ruma Bhadra | rumabhadra [at] hsbc [dot] co [dot] in | The Hongkong and Shanghai Banking Corporation Ltd Dalhousie Square, 31 BBD Bagh, Kolkata 700001 |
| New Delhi, Greater Kailash, Noida, South Extension, Gurgaon, Chandigarh and Jaipur contact details | Mr. Praveen Chandna | praveenchandna [at] hsbc [dot] co [dot] in | The Hongkong and Shanghai Banking Corporation Ltd Birla Tower, 25 Barakhamba Road, New Delhi 110001 |
Or
Login and Write to Customer Service officer with complaint reference number.
If you do not get a response within 10 days from the channels under L-3, or,
if you are not satisfied with the response received, please go for the next level of escalation.
Final Level
Email the Principal Nodal Officer
Sabry Ali
Chief Nodal Officer
The Hongkong and Shanghai
Banking Corporation Ltd
NESCO - IT Park Bldg 3, 9th Flr,
Nesco Complex, Western Express Highway,
Goregaon (East), Mumbai - 400063
Email : pnohsbcbank [at] hsbc [dot] co [dot] in
Or
Make a complaint to senior management via our online form
| Name and Designation | Address |
|---|---|
| Mr. Arunabha Hajra Head - Customer Relations (Wealth & Personal Banking) | The Hongkong and Shanghai Banking Corporation Ltd NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East), Mumbai - 400063 Email : headcustomerrelations [dot] retailbanking [dot] in [at] hsbc [dot] co [dot] in |
| Mr. Jaswinder Singh Sodhi Head - Customer Propositions & Marketing | The Hongkong and Shanghai Banking Corporation Ltd NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East), Mumbai - 400063 Email : headcustomervalue [dot] retailbanking [dot] rbwm [at] hsbc [dot] co [dot] in |
| Mr.Ramakrishnan S Country/Region Head (Wealth & Personal Banking) | The Hongkong and Shanghai Banking Corporation Ltd NESCO - IT Park Bldg 3, Western Express Highway, Goregaon (East), Mumbai - 400063 Email : headretailbanking [at] hsbc [dot] co [dot] in |
| Mr. Prakash Jaiswal Head - Business Banking | The Hongkong and Shanghai Banking Corporation Ltd G. 52/60 M. Road Fort, Mumbai - 400001 Email headbusinessbanking [at] hsbc [dot] co [dot] in |
| Mr. Hitendra Dave Head - Global Banking & Markets Mr. Rajat Verma Head - Commercial Banking | The Hongkong and Shanghai Banking Corporation Ltd G. 52/60 M. Road Fort, Mumbai - 400001 Email : headcommercialbanking [at] hsbc [dot] co [dot] in |
| Mr. Surendra Rosha Chief Executive Officer | The Hongkong and Shanghai Banking Corporation Ltd 52/60, M G Road Fort, Mumbai - 400001 Email : ceosoffice [at] hsbc [dot] co [dot] in |
If you do not receive any response within 1 month from the date the Bank first received your representation,
or if you are dissatisfied with the response given by the Bank, you may write to the Banking Ombudsman.
Grievance Redressal - For demat accounts
Contact to Compliance Officer of HSBC
Name: Mr. Parnil Bector
Phone : 080-49089640,040-67173410
Email : complaints [dot] india [at] hsbc [dot] co [dot] in
Chief Executive Officer
Name : Mr. Surendra Rosha
Email : ceosoffice [at] hsbc [dot] co [dot] in
Phone : 080-49089640/040-67173410
If you are not satisfied with the resolution which you receive,
you may contact the concerned Stock Exchange / Depository below
You can also lodge your grievances with Securities and Exchange Board of India
Filing complaints on SCORES - Easy & quick
- Register on SCORES portal
- Mandatory details for filing complaints on SCORES:
Name, PAN, Address, Mobile Number, Email ID - Benefits
Effective communication
Speedy redressal of the grievances
For any queries, feedback or assistance, please contact Securities and
Exchange Board of India Office on Toll Free Helpline at
1800 22 7575 / 1800 266 7575.
