• Normally orders dispatched within 24 hours and usually take 1-3 working days to be delivered based on your location.
• Custom-made products will take longer to ship than others.
• You will receive an approximate timeline when you place your order.
• Generally, custom-made products could take between 7-10 days to reach you'.

• Please make sure that you raise an exchange request within 5 days of the product delivery.

• Mention your order ID and send a photograph of the package to hello [at] headsupfortails [dot] com
• Will send someone to pick up the product from you at no cost to you*.
• Please make sure that the product is unused with all tags intact. Do keep the pick up slip safely with you
  so that they can coordinate with delivery partners on your product.
• Once receive your product at the warehouse and conduct a quality check, will either offer you an exchange
  or store credit, in accordance with policy.

Customer Grievance Officer: Mr. Puneet Kolthe
Email: grc [at] headsupfortails [dot] com

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