Hong Kong Express Airways Customer Care Number
Hong Kong Express Airways Customer Care Number
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Email(s):
customer.care@hkexpress.com
Customer Support
HKEtravel.hk@chubb.com
Travel Insurance Query
hke.groupdesk@hkexpress.com
Group Travel
bagsvcs@has.com.hk
Baggage Services
Global Contact No.
- +852 6450 7068 (WhatsApp Support, 8am - 8pm)
- +852 3191 6638 (Travel Insurance Query, Mon-Fri, 9am - 5:30pm)
- +852 3702 7616 (Group Travel, Mon-Sat 9am - 7pm)
- +852 2180 2120/ +852 2180 2122 (Baggage Services, 7am - 11pm)
Global Contact Support
Country | Contact Details | Working Hours |
---|---|---|
Chinese Mainland | +86 029 6879 1368 | 9am - 6pm, (Local Time) |
Thailand | +66 2634 2552 hkexpress_th@waa.co.th | Mon-Fri 8:30am - 5:30pm |
Taiwan, China | +886 277 516 587 hkexpress@xinflight.com | Mon-Fri 9am - 6pm |
Japan | +81 120 427 730 | 9am - 6pm, (Local Time) |
Korea | +82 808 775 393 | 9am - 6pm, (Local Time) |
US | +1 833 569 2316 (Toll Free within US) | 8am - 8pm |
Travel Agent Enquiry
Country | Working Hours | |
---|---|---|
Hong Kong | hke-sales@hkexpress.com | Mon-Fri 9am - 5:45pm |
Chinese Mainland | cn.sales@hkexpress.com | Mon-Fri 9am - 5:45pm |
Japan | jp.sales@hkexpress.com | Mon-Fri 9am - 5:30pm (Local Time) |
Important Links
- Feedback Form
- Chat Support
- Web Check-In
- Customer Support Portal
- Frequently Asked Questions
- Manage Booking
- Baggage Claims
- Payment Query
- Special Assistance
- Cancellations & Refunds
- In case flight is delayed or cancelled
- For Baggage, Seats & Meals
- In case booked duplicated flights
- In case unable to travel
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