ICICI Bank Customer Care Number1860 120 7777
ICICI Bank Customer Care Number
1860 120 7777
Service Rating:
Add a Review
Toll free Number(s):
1800 2662
Report an Unauthorized Transaction
1800 1020 1239
Credit Card related query
1800 103 8181
Wealth / Private Banking
1800 200 3344
Register your grievance, Mon-Fri, 9am-6pm
All India Number(s):
1860 120 7777
Personal Banking
86400 86400
For Whatsapp Support
1860 120 6699
Corporate/Business/Retail Institutional Banking
1860 120 3399
Private banking customer
9594-612-612
Missed call - Account Balance
9594-613-613
Missed call- last 3 transaction
92222-99998
Get assistance on call- by missed call
84448 84448
Gold loan missed call no.
+91-40-7140 3333
NRI Banking
76666 60000
NRI Missed Call No.
+91-2233446699
NRI Corporate Banking
Email(s):
nri@icicibank.com
Customer Care Numbers
| Personal Banking | All India : 1860 120 7777 (7am-9pm from your registered mobile number) |
| Wealth / Private Banking | All India : 1800 103 8181 |
| Corporate / Business / Retail Institutional Banking | All India : 1860 120 6699 |
| Domestic customers travelling overseas (only available from numbers outside India) | Personal Banking / Wealth / Private Banking +91-40-7140 3333 |
| Corporate / Business / Retail Institutional Banking +91-22-3344 6699 |
Personal Banking - Alternate Numbers
| City | Contact Number |
|---|---|
| Delhi | 011-33667777 |
| Mumbai | 022-33667777 |
| Kolkata | 033-33667777 |
| Chennai | 044-33667777 |
Corporate/Business/Retail Institutional Banking
| City | Contact Number |
|---|---|
| Delhi | 011-33446699 |
| Mumbai | 022-33446699 |
| Kolkata | 033-33446699 |
| Chennai | 044-33446699 |
Missed Call Service
- To check A/C Balance, you may give a missed call on 9594 612 612 or
send an SMS as IBAL to 9215 676 766/ 5676 766 to get the balance details - To check last 3 transactions, you may give a missed call 9594 613 613 or
send an SMS as ITRAN to 9215 676 766 / 5676 766 to get last 3 transaction details
Recharge
Prepaid Mobile Recharge
- SMS to 9222208888 from your registered mobile number
- MTOPUP <space> 10-digit mobile number <space>
Recharge amount <space> Last 6 digits of your ICICI Bank Account Number
Broadband Recharge
- SMS to 9222208888 from your registered mobile number
- MTOPUP <space> Broadband No. <space> Operator Name
<space> Recharge Amount <space> Last 6 digits of your ICICI Bank Account Number
DTH Recharge
- SMS to 9222208888 from your registered mobile number
- DTH <space> Subscriber's ID <space> Operator Name <space>
Recharge Amount <space> Last 6 digits of your ICICI Bank Account Number
SMS Banking
Financial Transactions
| Service Name | Message Format | Example |
|---|---|---|
| Prepaid Mobile Recharge | MTOPUP (space) 10-digit Mobile Number (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number | If the last 6 digits of my account number are 123456, to recharge a Vodafone number 9811654321 for Rs.100, I will send the following SMS to 9222208888 MTOPUP 9811654321 Vodafone 100 123456 |
| DTH Recharge | DTH (space) Subscriber ID (space) Operator Name (space) Amount (space) Last 6 digits of your Bank Account Number | If the last 6 digits of my account number are 123456, to recharge a TATASKY number 1005825110 for Rs.100, I will send the following SMS to 9222208888 DTH 1005825110 TATASKY 100 123456 |
| Retrieve MMID | MMID (space) last 4 digits of your account number | If the last 4 digits of my account number are 1234, to retrieve MMID, I will send the following SMS to 9222208888 MMID 1234 |
Non-Financial Transactions
| Bank Account | Dial This Number |
|---|---|
| Balance Enquiry | 9594612612 |
| Last 3 transactions | 9594613613 |
Non-financial Transactions
| Bank Account | Primary Account | Non-Primary Account |
|---|---|---|
| Balance Enquiry | IBAL | IBAL(space)Last 6 digits of Account No* |
| Last 3 transactions | ITRAN | ITRAN(space)Last 6 digits of Account No* |
| Cheque Status Enquiry | ICSI Cheque No. | ICSI(space)Cheque No (space) Last 6 digits of Account No* |
| Stop Cheque Request | ISCR Cheque No. | ISCR(space)Cheque No (space) Last 6 digits of Account No* |
| Cheque Book Request | ICBR | ICBR(space)Last 6 digits of Account No* |
| View Presented Bills | IVIEW(space) Biller Nickname | IVIEW(space)Biller Nickname |
| Credit Card | ||
| Balance Enquiry | IBALCC(space)Last 6 digits of Credit Card | |
| Reward Points | IRPCC(space)Last 6 digits of Credit Card | |
| Last Payment | ILPCC(space)Last 6 digits of Credit Card | |
| Payment Due Date | IPDDCC(space)Last 6 digits of Credit Card | |
| *Last 6 digits of Credit Card number not required to specify if only 1 Credit Card is linked to your User ID Please provide one character space betweenthe keyword and parameter(s)- | ||
| Demat Account | ||
| Holding Enquiry | IBALD (space) last 8 digits of account | |
| Transaction Status | ITRAND (space) please enter the document type and slip number | |
| Bill Enquiry | IBILLD (space) last 8 digits of account | |
| ISIN Enquiry | ISIND (space) please enter any scrip descriptor | |
| Loan Account | ||
| Amortisation Schedule | IAMT(space)16 Digits of Loan Account Number | |
| Income Tax Certificate Provisional | IITP(space)16 Digits of Loan Account Number | |
| Income Tax Certificate Final | IITF(space)16 Digits of Loan Account Number | |
| Reschedulement Letter | IRSL(space)16 Digits of Loan Account Number | |
| Reset Letter | IRTL(space)16 Digits of Loan Account Number | |
| Loan Agreement Copy | ILAC(space)16 Digits of Loan Account Number | |
| Interest Certificate | IINT(space)16 Digits of Loan Account Number | |
| Welcome Letter | IWEL(space)16 Digits of Loan Account Number | |
| Other Service | ||
| Status of Service Request Raised | SR(space)Service Request Number | |
| Locate ATM | ATM(space)PINCODE | |
| Locate BRANCH | BRANCH(space)PINCODE | |
| Locate Bank@HomeDropBox | BHOME(space)PINCODE | |
| Get One Time Password for Internet Banking transactions instantly | IBOTP | |
Update Contact Details
Through Customer Care
Through Post
Debit Card User
- Enter your Account Number.(OR) Debit Card and your
registered Mobile Number to receive your User ID.
Credit Card User
- Enter your Credit Card Number and registered Mobile
Number to receive your User ID.
Forgot /Generate Online Password
- Enter your userid and your registered Mobile Number
NRI Banking
Open NRI Account
Number: +91 4040661850
Call Service
| Toll Free Numbers | |
|---|---|
| From USA | 18664242448 |
| From UK | +44-8081 314 151 |
| From Singapore | +65-800 101 2553 |
| From Canada | 18664242448 |
| From Australia | +61-11-800-04242448 |
| From Europe (00-800-4433-2332) | |
| Belgium | 00-800-0424-2448 |
| Finland | +358-990-800-0424-2448 |
| France | 00-800-0424-2448 |
| Germany | 00-800-0424-2448 |
| Ireland | 00-800-0424-2448 |
| Italy | 00-800-0424-2448 |
| Luxembourg | 00-800-0424-2448 |
| Netherlands | 00-800-0424-2448 |
| Portugal | 00-800-0424-2448 |
| Spain | 00-800-0424-2448 |
| From UAE Call on | +971-8000-9114001 |
| From Bahrain | +973-800-04-877 |
| From India - For NRIs when in India | 1800-102-5600 |
| Non Toll Free Numbers to India (From any Country) | +91-40-3099 8025 |
| Contact Numbers Of Other Offices | |
| Bahrain | +973 17 576 161 |
| Sri Lanka | +94 11 4242448 |
| Russia | +7495 981 4988 |
| I-Direct related Queries Toll Free numbers | |
| Non Toll Free number | +91-22 3914 0422 9am-6pm IST (Monday to Friday) |
| Toll Free Numbers | 09:00am-11:59pm IST (Monday to Friday) |
| USA | 18339651642 |
| United Arab Emirates | +971-80001830040 |
| Singapore | +65-8001014621 |
| United Kingdom | +44-8000291679 |
| Australia | 1800-976-163 |
Request a Call
Overseas Branches
| Bahrain Branch ICICI Bank Ltd. Manama Centre, Manama Kingdom of Bahrain Tel:+ 973 17 576 161 Fax: + 973 17 221 200 | Bangladesh Representative Office ICICI Bank Ltd., 12th floor, Unique Trade Center (UTC Building), 8 Panthapath, Dhaka -1215 Tel: +8802 8155392 +880 28155409 Fax: +8802 8143424 |
| Canada Subsidiary ICICI Bank Canada Don Valley Business Park 150 Ferrand Drive, Suite 700, Toronto, ON M3C 3E5 Tel: + 1 416 360 0909 Fax: + 1 647 436 1178 | China Representative Office ICICI Bank Ltd. RM 2585, 25/F, Wheelock Square, 1717 Nanjing West Road, Jingan District, Shanghai 200 040, China Tel: + 86 21 61575169 / 70 Fax: + 86 21 61575388 |
Dubai Representative Office ICICI Bank Ltd., Suite No. 404, The Business Centre Building, Khalid Bin Al Waleed Street, Near Burjuman, P O Box: 28758, Dubai, U.A.E. Tel: + 8000 9114 001 (toll free) Fax: + 971 4396 6994 | Abu Dhabi Representative Office ICICI Bank Ltd., No.107-108, Al Otaiba Towers, Mashreq Bank-Siemens Building, Electra Street, P O Box: 31276, Abu Dhabi, U.A.E. Tel.: 8000 9114 001 (toll free) Fax: +971 2622 8410 |
| Hong Kong Unit 1504B-1505, Level 15, International Commerce Centre, 1 Austin Road West, Kowloon, Hong Kong Fax: +852-2234 7613 | Singapore Branch ICICI Bank Ltd. 9 Raffles Place, # 50-01 Republic Plaza, Singapore- 048619 Tel: + 65 6723 9288 Fax: + 65 6723 9268 |
| South Africa Representative Office ICICI Bank Limited 3rd floor, West Building, 88, Stella Street, Sandown, Sandton, Johannesburg 2196 PO Box 78261, Sandton, Johannesburg 2146 Tel: +27 11 6767800 (Board) Fax: +27 11 7839748 (Board) | Sri Lanka Branch ICICI Bank Ltd. 58, Dharmapala Mawatha, Colombo 07, Sri Lanka. Tel: + 94 11 4242448 |
| UK Subsidiary ICICI Bank UK PLC (For list of branches, | - |
Grievance Redressal
- Registration of complaints:
- Customer can lodge their complaint by toll free number 1860 120 7777.
- Grievance can also lodge by filling in the "Complaint Form".
- Customer can also raised their complaints by visiting branch.
- Complaint of Demat Services can be registered through
by mailing headdematservices [at] icicibank [dot] com
- Resolution Of Complaints:
- The business heads (branch heads in case of overseas branches)
are responsible for the resolution provided by their teams and for
the closure of customer issues.
- The business heads (branch heads in case of overseas branches)
- Escalation of complaints:
- If a customer is not satisfied with the resolution provided through
various channels, the customer can escalate the issues to the next higher level. - Principal Nodal officer :
ICICI Bank Ltd, Bandra
Kurla Complex Mumbai 400051
Email: headservicequality [at] icicibank [dot] com
- If a customer is not satisfied with the resolution provided through
- Escalation to regulator:
- In case the customer is not satisfied with the response from the Bank,
customers shall be provided the option of approaching the Banking Ombudsman (BO).
- In case the customer is not satisfied with the response from the Bank,
Important Links
- Help Center
- Frequently Asked Questions
- Raise a Service Request
- Send Compliment
- Send Complaints
- ATM / Branches
- Internet Banking
- Unclaimed Deposits
- Cash Deposit Machine Branches
Related Links
- ICICI Bank Credit Cards Customer Care No.
- ICICI Pockets Customer Care No. 75698 67777
- How to get new chip based card
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