• Monday to Friday 10.00 am to 6.30 pm (Sunday Closed)

Incase you have any queries related to your Application / Policy please write to support [at] ageasfederal [dot] com 
and they will respond to you in 24 to 48 hours.

In case you have a complaint, the company shall send a written acknowledgement to you within 3 working
days of the receipt of the grievance .The company shall resolve the grievance within 2 weeks of its receipt
and send a final letter of resolution.

If response doesn't meet your expectations you can write to:

• Ms Reema Bhasker
  Chief Manager - Customer and Sales Support
  Email : Reema [dot] Bhasker [at] ageasfederal [dot] com
• Ms Elizabeth Taylor
  Sr. Manager – IGMS & Complaints
  Email: Elizabeth [dot] Taylor [at] ageasfederal [dot] com

If you are still not satisfied with the response from Chief Manager – Customer and Sales Support or Sr. Manager
– IGMS and Complaints you may write to :

• Mr Rajesh Ajgaonkar
  Grievance Redressal Officer
• Email : grievance [at] ageasfederal [dot] com
  Head Office Number : 022-2302 9200
  Helpline Number : 1800 209 0502 (Toll Free)

Address (Same for all) : Ageas Federal Life Insurance Co Ltd
22nd Floor, A Wing, Marathon Futurex,
N. M. Joshi Marg, Lower Parel (East),
Mumbai 400013, India

Name: Rakesh Amin
Mobile No.: 9870550795
Email Id: Rakesh [dot] amin [at] idbifederal [dot] com