IDFC First Bank Toll Free Number1800 419 3332
IDFC First Bank Toll Free Number
1800 419 3332
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Toll free Number(s):
1800 419 3332
Personal Banking, 09:30 am to 04:30 pm, Mon-Sat except 2nd & 4th Sat
1800 419 7332
Wholesale Banking
1800 419 8332
Rural/Bharat Banking
1800 419 2332
PNO Number
1800 2700 720
Check your account balance
1800 419 4332
CASA, Deposits and other accounts
All India Number(s):
1860 500 9900
Helpline Number-Loans
SMS to 5676732 or 92892 89960
040-47212222
Branch Shifting Enquries
022 6248 5152
NRI-Calling from India
+91 22 6248 5152
NRI Services
+91 22 6248 5162
Generate Debit card Pin - NRI
+91 22 6001 4332
Traveling Abroad & Have Queries
1860 500 1111
For Credit Card
95555-55555
WhatsApp Banking
Email(s):
Banker@idfcfirstbank.com
Complete support via email. Send all documents
Customer.care@capitalfirst.com
Credit Card Block
SMS CCBLOCK 4014 to 5676732
Contacts
| Name | Contact Details |
|---|---|
| For CASA, Deposits and Other Accounts | For feedback/Concerns & unauthorise transaction, Phone: 1800 419 4332 |
| For Loans | For feedback/Concerns Phone: 1860 500 9900 |
| NRI Customers | Calling from India: Phone: +91 22 6248 5152 For Escalations: Email: head [dot] nri [at] idfcfirstbank [dot] com |
| Rural Banking | Phone: 1800 419 8332 |
| Traveling Abroad & Have Queries | Phone: +91 22 6001 4332 |
| Generate Debit card Pin (NRI) | Login to your account via your net banking credentials OR |
SMS
Send an SMS to 5676732 or 9289289960 form your Registered Mobile Number
| Query | SMS Text (Send through registered number) | Details |
|---|---|---|
| Balance | BAL / BALANCE or BAL / BALANCE <Space ><Last 4 digits of account number> | View the available balance in the accounts linked to your Customer ID. To Know specific a/c balance, type keyword BAL / BALANCE followed by last 4 digit of your account number |
| Last 5 transactions | TXN <Space><Last 4 digits of account number> | This will give the last three / five debit / credits made to your account. |
| Cheque book request | CHQBK <Space><Last 4 digits of account number> | Request will be captured for Cheque Book |
| Stop cheque | CHQSTOP <Space><Last 4 digits of account number ><Space><6 digits of cheque number> | Stops an issued cheque from being paid |
| Blocking of Debit card | BLOCK <Space><Last 4 digits of card number> | Block your debit card instantly |
| List of SMS banking keywords | HELP | Provides an index of the list of keywords and features |
Grievance Redressal
Customer can report any unauthorized transaction
| Vertical | Toll Free No. | Email Id |
|---|---|---|
| Consumer Banking | 1800 419 4332 | Banker [at] idfcfirstbank [dot] com |
| Bharat Banking | 1800 419 8332 | Sampark [at] idfcfirstbank [dot] com |
| Wholesale Banking | 1800 419 7332 | Corporateservices [at] idfcbank [dot] com |
| PNO Number | 1800 419 2332 | Pno [at] idfcfirstbank [dot] com |
| NRI Services | +91 22 62485152 | nriservices [at] idfcfirstbank [dot] com |
Level 1:
Call/Branch and Email ids of the bank for escalations 'Customer Service'-> 'Customer Care'
Section on website.
Level 2:
Customer can escalate the grievance to the next level, – 'Customer Service' →'Customer Care'
Section on website. These include details of Head customer services for Grievance Redressal.
Level 3:
If a customer is not satisfied with the timelines,customer can escalate the grievance to the next
level,'Customer Service' →'Customer Care' Section on website. These include details of Regional
Nodal officers for Grievance Redressal.
Regional Nodal Offices
| Branch | Nodal Officer | Email id | Coverage Area | Address IDFC FIRST Bank Ltd |
|---|---|---|---|---|
| Ahmedabad | Amit Sinha | RNO [dot] Ahmedabad [at] idfcfirstbank [dot] com | Gujarat, Union Territories of Dadra, and Nagar Haveli, Daman and Diu | Ground & Mezzanine Floor, Sun Square Complex,Off. C.G. Road, Ahmedabad - 380006,India. |
| Bangalore | Anto Alan | RNO [dot] Bangalore [at] idfcfirstbank [dot] com | Karnataka | Plot No.7B ,Gandhi Mandapam Road , 3rd Floor ,Kotturpuram, Chennai – 600085. |
| Bhopal | Sanjeev Varshney | RNO [dot] Bhopal [at] idfcfirstbank [dot] com | MP | Unit No. 302-302A, 3rd Floor, C/o Mr. Pramod Kumar Sethi, Megapolis Square, 579 MG Road, Indore, Madhya Pradesh-452001 |
| Bhubaneswar | Manash Roy | RNO [dot] Bhubaneswar [at] idfcfirstbank [dot] com | Orissa | Ground & Mezzanine Floor, Sun Square Complex,Off. C.G. Road, Ahmedabad - 380006,India |
| Chandigarh | Anish Kapur | RNO [dot] Chandigarh [at] idfcfirstbank [dot] com | Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. | SCO 169-170 Madhya Marg Sector 8C 160009 |
| Chennai | G Rajeswaran | RNO [dot] Chennai [at] idfcfirstbank [dot] com | Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | No 105, Tahera Manor, Nungambakkam High Road, Nungambakkam, Chennai - 600034. |
| Guwahati | Manash Roy | RNO [dot] Guwahati [at] idfcfirstbank [dot] com | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura | Ground & Mezzanine Floor ,Sun Square Complex,Off. C.G. Road, Ahmedabad - 380006,India |
| Hyderabad | Anto Alan | RNO [dot] Hyderabad [at] idfcfirstbank [dot] com | Andhra Pradesh | Plot No.7B ,Gandhi Mandapam Road , 3rd Floor ,Kotturpuram, Chennai – 600085. |
| Jaipur | Abhijit Singh Toor | RNO [dot] Jaipur [at] idfcfirstbank [dot] com | Rajasthan | 3 rd FloorBuilding no 2 Raheja Mindspace, Jui Nagar MIDC Industrial Estate Shiravane Nerul,Navi Mumbai,Maharashtra 400706 |
| Kanpur | Abhijit Singh Toor | RNO [dot] Kanpur [at] idfcfirstbank [dot] com | Uttar Pradesh (excluding Districts of Ghaziabad, Gautam Buddha Nagar, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | 2nd Floor Express Building 9-10 Bahadur |
| Kolkata | Manash Roy | RNO [dot] Kolkata [at] idfcfirstbank [dot] com | West Bengal and Sikkim | Ground & Mezzanine Floor, Sun Square Complex,Off. C.G. Road, Ahmedabad - 380006,India |
| Mumbai | Nitin Dange | RNO [dot] Mumbai [at] idfcfirstbank [dot] com | Maharashtra and Goa | 3 rd Floor Building no 2Raheja Mindspace, Jui Nagar MIDC Industrial Estate Shiravane Nerul,Navi Mumbai,Maharashtra 400706 |
| New Delhi | Sameer Chopra | RNO [dot] Delhi [at] idfcfirstbank [dot] com | Delhi, Haryana (except the districts of Ambala , Yamuna Nagar and Panchkula), and the districts of Ghaziabad and Gautam Budh | 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi- 110002 |
| Patna | Manash Roy | RNO [dot] Patna [at] idfcfirstbank [dot] com | Bihar | 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi- 110002 |
| Thiruvananthapuram | Anto Alan | RNO [dot] Thiru [at] idfcfirstbank [dot] com | Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). | Plot No.7B ,Gandhi Mandapam Road , 3rd Floor ,Kotturpuram, Chennai – 600085. |
| Dehradun | Abhijit Singh Toor | RNO [dot] Kanpur [at] idfcfirstbank [dot] com | State of Uttarakhand and also the seven districts of Western Uttar Pradesh namely, Saharanpur, Shamli (Prabudh Nagar), Muzaffarnagar, Baghpat, Meerut, Bijnor and Amroha (Jyotiba Phule Nagar) | 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi- 110002 |
| Ranchi | Manash Roy | RNO [dot] Patna [at] idfcfirstbank [dot] com | Jharkhand | 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi- 110002 |
| Raipur | Sanjeev Varshney | RNO [dot] Bhopal [at] idfcfirstbank [dot] com | Chhattisgarh | Unit No. 302-302A, 3rd Floor, C/o Mr. Pramod Kumar Sethi, Megapolis Square, 579 MG Road, Indore, Madhya Pradesh-452001 |
| Jammu | Anish Kapur | RNO [dot] Delhi [at] idfcfirstbank [dot] com | Jammu & Kashmir | 2nd Floor Express Building 9-10 Bahadur Shah Zafar Marg New Delhi- 110002 |
Level 4:
In case customer is dissatisfied with responses, Customer can escalate the grievance to the
next level– 'Customer Service' → 'Customer Care' section on website. These include details of
Principal Nodal Officer for Grievance Redressal.
The Principal Nodal Officer
- Email to: PNO [at] idfcbank [dot] com
- Address: Ms.Tina Arora
The Principal Nodal Officer,
IDFC Bank Ltd. Building no.:2,
Raheja Mindspace, Juinagar, MIDC
Industrial Area,Shiravane Nerul, Navi
Mumbai 400706 .
Maharashtra India Landmark:
Raheja Universal or Honda Service
Center IDFC Bank, P.O. Box No.17
Post Office Airoli Thane, Maharashtra
- 400708 .
Escalation to the Regulator:
In case the customer is not satisfied with the response from the Bank, can escalat complain
to Banking Ombudsman (BO).
NRI Customer Care Numbers (Calling from Overseas)
| Calling From | Phone Number | Toll Free/Local Call |
|---|---|---|
| USA | 18337039805 | Toll Free |
| CANADA | 18337039811 | Toll Free |
| UK | 0 8000 478 414 | Toll Free |
| SINGAPORE | 800 101 4006 | Toll Free |
| AUSTRALIA | 1800314585 | Toll Free |
| UAE | 8000 187 922 | Toll Free |
| SAUDI ARABIA | 8008500980 | Toll Free |
| OMAN | 80074528 | Toll Free |
| QATAR | 00 800 100 089 | Toll Free |
| BAHRAIN | 80006082 | Toll Free |
| GERMANY | 8001815050 | Toll Free |
| HONG KONG | 852 30082199 | Local Call |
| BELGIUM | 3228962986 | Local Call |
| IRELAND | 35315712658 | Local Call |
| ITALY | 390230578885 | Local Call |
| SPAIN | 34935472751 | Local Call |
| NETHERLANDS | 31207971718 | Local Call |
| SWITZERLAND | 41225449992 | Local Call |
Investor Contact
| Name | Contact Number | Address | |
|---|---|---|---|
| Investor Grievances | 022-71325500 | secretarial [at] idfcfirstbank [dot] com | Mr. Satish Gaikwad Company Secretary IDFC FIRST Bank Limited Naman Chambers, 6th Floor C-32, G-Block, Bandra-Kurla Complex Bandra (East), Mumbai – 400051 |
| Debenture Trustee | 022-40807000 | sgunware [at] idbitrustee [dot] com | IDBI Trusteeship Services Limited Mr. Shivaji Gunware Sr. Vice President Asian Building, Ground Floor, 17, R. Kamani Marg, Ballard Estate,Mumbai – 400 001 |
| Registrar & Transfer Agent | 040-67161510 040-67161512 040-67161513 | einward [dot] ris [at] karvy [dot] com | Karvy Fintech Private Limited Unit: IDFC FIRST Bank Limited Mr. M.R.V. Subrahmanyam Head Operations - Corporate Registry Karvy Selenium, Tower B, Plot No. 31&32, Financial District, Gachibowli, Hyderabad - 500 032 |
Add Funds from Other Banks
This option is given in your IDFC FIRST BANK Netbanking Or Mobile App
Corporate & Registered Office
| Office | Address IDFC FIRST Bank Ltd |
|---|---|
| Registered Office | KRM Tower, 7th Floor, No. 1, Harrington Road, Chetpet, Chennai - 600031, Tamil Nadu, India |
| Corporate Office | Naman Chambers, C-32, G-Block, Bandra-Kurla Complex, Bandra East, Mumbai - 400051, India |
