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India Infoline Finance (IIFL) Customer Care Number1860 267 3000
All India Number(s):
General Enquiry, Mon-Fri 9:30am - 6pm
Equity/Currency & Commodity/Spot
Gold/NCD/NBFC/Insurance and NPS
Technology/Trader Terminal related queries
For gold loan
Email(s):
Customer Support
General Enquiry
For Complaints
Grievance Redressal Procedure
Customers can write at email Ids mentioned below for complaints related to respective products -
| S. No. | Product | |
|---|---|---|
| 1 | Gold Loans | gold-helpline [at] iifl [dot] com |
| 2 | Mortgage Commercial Vehicle, SME Loans, Digital Finance Personal Loan, Merchant Receivable Finance & Health Care Finance | reach [at] iifl [dot] com |
| 3 | Supply Chain Finance | supplychainfinance [at] iifl [dot] com |
| 4 | NCD | ncd [at] iifl [dot] com |
| 5 | Margin Funding and LAS | cs [dot] finance [at] iifl [dot] com |
| 6 | NPS | nps [at] iifl [dot] com |
Escalation MatrixProcedure
- Primary Level
Escalate the complain through mail at nodalofficer [at] iifl [dot] com or call at 022-45205810/022-68178410.
- Secondary Level
In case the customer is not satisfied with the resolution or hadn't got any reply since 30 days, contact Principal Nodal Officer at pno [at] iifl [dot] com or call on 022-41035099 (Mon-Fri 9:30am - 5:30pm).
- Third Level
In case the customer is not satisfied with the resolution or hadn't got any reply since 45 days, escalate grievance to
The Officer Incharge,
Reserve Bank of India,
Department of Non-Banking Supervision
Regional Office,
03rd Floor, Rear Wing,
Byculla, Mumbai-400008.
Corporate Office
IIFL Finance Limited,
802, 8th Floor, Hubtown Solaris,
N. S. Phadke Marg, Vijay Nagar,
Andheri East, Mumbai – 400 069
