India Post Toll Free Number1800 266 6868
Toll free Number(s):
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For International Mails
For ATM/ debit card, mobile/ internet/ SMS banking related grievances
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Speed Post information, Complaints and tracking problems
Speed Post Customer Service
| City | Email Id |
|---|---|
| Delhi | nsh [dot] delhi [at] indiapost [dot] gov [dot] in |
| Mumbai | nsh [dot] mumbai [at] indiapost [dot] gov [dot] in |
| Chennai | nsh [dot] chennai [at] indiapost [dot] gov [dot] in |
| Kolkata | nsh [dot] kolkataairport [at] indiapost [dot] gov [dot] in |
| Bangalore | nsh [dot] bangalore [at] indiapost [dot] gov [dot] in |
| Hyderabad | nsh [dot] hyderabad [at] indiapost [dot] gov [dot] in |
| Ahmedabad | nsh [dot] ahmedabad [at] indiapost [dot] gov [dot] in |
| Pune | nsh [dot] pune [at] indiapost [dot] gov [dot] in |
| Kochi | nsh [dot] kochi [at] indiapost [dot] gov [dot] in |
Speed Post International information, Complaints and tracking problems
Speed Post Complaints Information
| City | Email Id |
|---|---|
| Delhi | nsh [dot] delhi [at] indiapost [dot] gov [dot] in |
| Mumbai | nsh [dot] mumbai [at] indiapost [dot] gov [dot] in |
| Chennai | foreignpost [dot] chennai [at] indiapost [dot] gov [dot] in |
| Kolkata | nsh [dot] kolkataairport [at] indiapost [dot] gov [dot] in |
If the complaint is still not settled
The complainant may approach the Chief Postmaster General of the respective Postal Circle -Contact
Postal Directorate
Dak Bhavan
New Delhi
110001
Directory of Officers and Employees
| Name | Designation | Direct | EPABX | Residence/e-mail ID |
|---|---|---|---|---|
| Shri Vineet Pandey | Secretary, Department of Posts & Chairperson, Postal Services Board | 011-23096060 | 4800 | secretary-posts [at] indiapost [dot] gov [dot] in |
| Shri Alok Sharma (Current charge) | Director General(Posts) | 011-23096166 | 4710 | dgposts [at] indiapost [dot] gov [dot] in |
| Dr. Charles Lobo | Member (Operations) | 011-23096080, 011-23387709 | 4713 | memberom [at] indiapost [dot] gov [dot] in |
| Ms. Smita Kumar | Member (Technology) | 011-23096172 | 4707 | membertech [at] indiapost [dot] gov [dot] in |
| Sh. Ashok Kumar Poddar | Additional Director General(Coordination) | 011-23096233 | 4712 | adgposts [at] indiapost [dot] gov [dot] in |
| S. Mervin Alexander | Member (Personnel) | 011-23096078 | 4711 | memberp [at] indiapost [dot] gov [dot] in |
| Ms. K. Sandhya Rani | Member (Banking&DBT) | 011-23096082 | 4712 | memberbanking [at] indiapost [dot] gov [dot] in |
| Ms. Alka Jha | Member (Planning&HRD) | 011-23096186 | 4708 | |
| Sh. Alok Sharma | Member (PLI) & Chairman, PLI Investment Board | 011-23096187 | 4709 | memberpli [at] indiapost [dot] gov [dot] in |
| Sh.Anil Kumar Nayak | AS & FA | 011-23096083 | 4715 | asfa [at] indiapost [dot] gov [dot] in |
| Sh Aman Sharma (Additional Charge) | Secretary, Postal Services Board | 011-23096178 | 4727 | Secretary-PSB [at] indiapost [dot] gov [dot] in |
Initial Level for lodging Complaints :
| Sl. No. | Nature of complaints | Whom to Complain |
|---|---|---|
1. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | Postmaster / In-charge of the Post Office where the transaction has taken place. |
2. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | Senior Superintendent / Superintendent of Post Offices of the Division in whose jurisdiction the concerned Post Office falls. |
3. | Any complaint on the services rendered and concerning behavior of employees of the Department of Posts. | The Post Master General of the Region in whose jurisdiction the concerned Post Office and Division falls. |
If the complaint is still not settled, the complainant may approach the Chief Postmaster General of the respective Circle at the following address :
| Name of the Circle | Address | E-mail ID, Telephone No. and Fax Number | |
|---|---|---|---|
Andhra Pradesh | O/o CPMG,AP circle, PSD complex, besides Door Darshan quarters, Krishnalanka, Vijayawada-520013 | cpmg_apr [at] indiapost [dot] gov [dot] in, 0866-2429854 (Tel), 24747282 (Fax) | |
Assam | 4th Floor, Meghdoot Bhawan, Panbazar, Guwahati – 781001. | cpmg_asm [at] indiapost [dot] gov [dot] in 9435503177 (Tel), 2544838 (Fax) | |
Bihar | Patna GPO Complex, Patna – 800001. | cpmg_bhr [at] indiapost [dot] gov [dot] in Customer care center /Complaints: 0612-2230082, 2220207 (Tel), 2225011 (Fax) Postal Life Insurance complaints: Toll free No.18003456107,0612-2236842 | |
Chhattisgarh | Raipur - 492001. | cpmg_chh [at] indiapost [dot] gov [dot] in 0771-2233400 (Tel), 2233194 (Fax) | |
Delhi | Meghdoot Bhawan, Link Road, New Delhi - 110001. | cpmg_del [at] indiapost [dot] gov [dot] in 011-23620144 (Tel), 23627114 (Fax) | |
Gujarat | Khanpur, Ahmedabad – 380001 |
| |
Haryana | 107, The Mall Road, Ambala Cant. – 133001. | cpmg_hry [at] indiapost [dot] gov [dot] in 0171-2603100 (Tel), 2603736 (Fax) | |
Himachal Pradesh | Kaithu, Shimla – 171009. |
| |
Jammu & Kashmir | GPO Complex, Residency Road, Srinagar – 190001. | cpmg_jnk [at] indiapost [dot] gov [dot] in Jammu: 0191-2542878 (Tel), 2561746 (Fax) Kashmir: 0194-2452528 (Tel), 2452036 (Fax) | |
Jharkhand | Doranda HO Complex, Ranchi – 834019. | cpmg_jha [at] indiapost [dot] gov [dot] in 0651-2482345 (Tel), 2480153 (Fax) | |
Karnataka | Beaulieu, Palace Road, Bengaluru – 560001. | cpmg_kar [at] indiapost [dot] gov [dot] in 080-22392523 (Tel), 22202607(Fax) | |
Kerala (For Kerala and Lakshadeep) | Thiruvananthapuram – 695033. | cpmg_ker [at] indiapost [dot] gov [dot] in 0471-2308300 (Tel), 2306500 (Fax) | |
Madhya Pradesh | Bhopal – 462012. | cpmg_mp [at] indiapost [dot] gov [dot] in 0755-2550838 (Tel), 2556547 (Fax) | |
Maharashtra (For Goa, Maharshtra and Dadra & Nagar Haveli) | Mumbai GPO Building, 2nd Floor, Mumbai – 400001. | cpmg_mah [at] indiapost [dot] gov [dot] in 1800 228 030 (Toll Free), 22620829 (Fax) | |
North East ( All North-Eastern States except Assam and Sikkim) | Shillong – 793001. | cpmg_ne [at] indiapost [dot] gov [dot] in 0364-2223800 (Tel), 2223034 (Fax) | |
Orissa | Bhubaneswar – 751001. | cpmg_ori [at] indiapost [dot] gov [dot] in 0674-2392000 (Tel), 2394790 (Fax) | |
Punjab (For Punjab and Chandigarh) | Sandesh Bhawan, Sector – 17/E, Chandigarh – 160017. | cpmg_pun [at] indiapost [dot] gov [dot] in 0172-2706700 (Tel), 2721670 (Fax) | |
| Rajasthan | Sardar Patel Marg, Jaipur – 302007. | cpmg_raj [at] indiapost [dot] gov [dot] in 0141-2372020 (Tel), 2366151 (Fax) | |
| Tamil Nadu (For Tamil Nadu and Pondicherry) | Anna Road, Chennai – 600002. | cpmg_tn [at] indiapost [dot] gov [dot] in 044-28520367 (Tel), 285221199 (Fax) | |
| Telangana | Dak Sadan, Abids,Hyderabad – 500001. | cpmg_tlg [at] indiapost [dot] gov [dot] in 040-23463636 (Tel) | |
| Uttar Pradesh | 4, Hazratganj, Lucknow – 226001. | cpmg_up [at] indiapost [dot] gov [dot] in 0522-2622000 (Tel), 2616855 (Fax) | |
| Uttarakhand | Dehradun – 248001. | cpmg_utr [at] indiapost [dot] gov [dot] in 0135-2658396 (Tel), 2650065 (Fax) | |
| West Bengal (For West Bengal, Sikkim and Andaman & Nicobar Islands) | Yogayog Bhawan, P-36, C.R. Avenue, Kolkata – 700012. | cpmg_wb [at] indiapost [dot] gov [dot] in 033-22120070 (Tel), 22120811 (Fax) |
If the complainant is dissatisfied with the action taken, he / she may approach the following Officers in the Postal Directorate, Dak Bhavan, New Delhi-110001 according to the nature of complaint :
| Nature of complaint | Designation and Address of the Officer | E-mail ID, Telephone No. and Fax Number |
|---|---|---|
Complaint on delayed delivery / non-delivery of Speed Post , Express Parcel, Business Parcel, Logistics Post , Non payment of COD amount and any other complaint related to premium products. | i) Public Grievance (PG) Division, Postal Directorate, New Delhi 110 001. ii) Dy. General Managr (BP) for EPP, LP, BP. iii) ADG (IM) for International Mail. iv) DDG (PG) for Registerred Letter / Parcel. | PG Division - -011-23036397, Director(PG)- 011-23096151, 011-23036814 for (i) &(ii) in Column 3. i) Dy.General Manager (SP) - 011-23096075 ii) Dy.General Manager (BP) - 011-23096075 iii) ADG (IM) - 011-23096112 iv) DDG (PG) - 011-23096087 |
Complaints concerning Savings Bank or Savings Certificates or claims relating thereto. | Deputy Director General (FS). Dak Bhavan, Sansad Marg, New Delhi— 110001.. | pgsectiondop [at] gmail [dot] com & sbpgsection [at] gmail [dot] com 011-23036397 (Tel) |
Complaints on non-delivery or delayed or wrong delivery of ordinary mail articles, delayed payment or non-payment of money order or Electronic Money Orders, non-delivery or delayed delivery or non receipt of acknowledgement of Registered articles, nondelivery or delayed delivery of Insured articles, Parcels, Packets, complaints on abstraction of contents of mails articles except articles mentioned under serial 1 ibid. Complaints on misbehavior by post office staff or any other complaint under miscellaneous category not covered under serial 1, 2, 4 and 5 of this table. | Deputy Director General (PG & QA), Dak Bhavan, Sansad Marg, New Delhi— 110001. | pgsectiondop [at] gmail [dot] com 011-23096087 (Tel), 23353883(Fax) |
All type of complaints concerning Postal Life Insurance or Rural Postal Life Insurance. | Chief General Manager (PLI), PLI Directorate, Chanakya Puri, New Delhi - 110021. | cgmplidte [at] gmail [dot] com 011-24672461 (Tel), 26882838 (Fax) |
Pension matters of postal employees and matters relating to Gramin Dak Sevaks | Deputy Director General (Establishment), Dak Bhavan, Sansad Marg, New Delhi - 110001. | 011-23096098(Tel), 23096007(Fax) |
Web Information Manager
Shri. Kishan Kumar Sharma
General Manager
Centre For Excellence in Postal Technology
Mysore, Karnataka, 570010
E-mail : webinformationmanager [at] indiapost [dot] gov [dot] in
Fax : 0821-2440526
