Toll free Number(s):

1800 209 8800

9:00am to 7:00 pm , mon to sat

All India Number(s):

022- 6605 7280

Customer Support

93210 03007

Get details of your policy on WhatsApp

Email(s):

Mitra@kli.claimsmitra@kotak.com

clientservicedesk@kotak.com

kli.grievance@kotak.com

Grievance officer

Complaint Fraud

Email : kli [dot] riskcontrol [at] kotak [dot] com with "Spurious Email" in the subject line.

SMS Alerts

Service	Keyword	SMS Syntax
For Registration	REGL	REGL <POLICY NO> <DATE OF BIRTH> to 5676788.
For Premium Due date and Amount Due	PREML	PREML <POLICY NO> to 5676788
For NAV & Fund Value as on date	NAVL	NAVL <POLICY NO> to 5676788
For Premium Certificate	CERTL	CERTL <POLICY NO> to 5676788
For Unit Link Statement	STMTL	STMTL <POLICY NO> to 5676788
For Renewal Notice	RENOTL	RENOTL <POLICY NO> to 5676788

For Claims

Address for Complaints / Grievances :

Client Service Desk,
Kotak Mahindra Old Mutual Life Insurance Limited,
Kotak Towers,7th Floor,Zone IV,
Building No. 21, Infinity Park,
Off Western Express Highway,
Goregaon Mulund Link Road, Middle East
Mumbai - 400 097

The Grievance Redressal Officer,
Kotak Mahindra Old Mutual Life Insurance Limited,
Kotak Towers,7th Floor,Zone IV,
Building No.21, Infinity Park,
Off Western Express Highway,
Goregaon Mulund Link Road,
Malad East, Mumbai - 400 097

Insurance Ombudsman Centers

Office Details	Juridiction of office (Union territory, District)
Ahmedabad Office of the Insurance Ombudsman, 6th floor, Jeevan Prakash Bldg, Tilak Marg, Relief Road, Ahmedabad – 380001. Tel.: 079-25501201/ 079-25501202/ 079-25501205/ 079-25501206 Email: bimalokpal [dot] ahmedabad [at] gbic [dot] co [dot] in	Gujarat, Dadra & Nagar Haveli, Daman and Diu.
Bengaluru Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078. Tel.: 080-26652048 / 080-26652049 Email: bimalokpal [dot] bengaluru [at] gbic [dot] co [dot] in	Karnataka.
Bhopal Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.: 0755-2769201 / 0755-2769202 Fax: 0755-2769203 Email: bimalokpal [dot] bhopal [at] gbic [dot] co [dot] in	Madhya Pradesh Chattisgarh.
Bhubneshwar Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar – 751 009. Tel.: 0674-2596461 / 0674-2596455 Fax: 0674-2596429 Email: bimalokpal [dot] bhubaneswar [at] gbic [dot] co [dot] in	Orissa.
Chandigarh Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. Tel.: 0172-2706196 / 0172-2706468 Fax: 0172-2708274 Email: bimalokpal [dot] chandigarh [at] gbic [dot] co [dot] in	Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh.
Chennai Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453 (Old 312), Anna Salai, Teynampet, Chennai – 600 018. Tel.: 044-24333668 / 044-24335284 Fax: 044-24333664 Email: bimalokpal [dot] chennai [at] gbic [dot] co [dot] in	Tamil Nadu, Pondicherry Town and Karaikal (which are part of Pondicherry).
Delhi Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. Tel.: 011-23239611 / 011-23237532 Fax: 011-23230858 Email: bimalokpal [dot] delhi [at] gbic [dot] co [dot] in	Delhi.
Guwahati Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). Tel.: 0361-2132204 / 0361-2132205 Fax: 0361-2732937 Email: bimalokpal [dot] guwahati [at] gbic [dot] co [dot] in	Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.
Hyderabad Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. Tel.: 040-65504123 / 040-23312122 Fax: 040-23376599 Email: bimalokpal [dot] hyderabad [at] gbic [dot] co [dot] in	Andhra Pradesh, Telangana, Yanam and part of Territory of Pondicherry.
Jaipur Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005. Tel.: 0141-2740363 Email: Bimalokpal [dot] jaipur [at] gbic [dot] co [dot] in	Rajasthan
Ernakulam Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015. Tel.: 0484-2358759 / 0484-2359338 Fax: 0484-2359336 Email: bimalokpal [dot] ernakulam [at] gbic [dot] co [dot] in	Kerala, Lakshadweep, Mahe-a part of Pondicherry.
Kolkata Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072. Tel.: 033-22124339 / 033-22124340 Fax : 033-22124341 Email: bimalokpal [dot] kolkata [at] gbic [dot] co [dot] in	West Bengal, Sikkim, Andaman & Nicobar Islands.
Lucknow Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001. Tel.: 0522-2231330 / 0522-2231331 Fax: 0522-2231310 Email: bimalokpal [dot] lucknow [at] gbic [dot] co [dot] in	Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur, Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli,Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.
Mumbai Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. Tel.: 022-26106928 / 022-26106960 Fax: 022-26106052 Email: bimalokpal [dot] mumbai [at] gbic [dot] co [dot] in	Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane.
Noida Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. Tel.: 0120-2514250 / 0120-2514251 / 0120-2514253 Email: bimalokpal [dot] noida [at] gbic [dot] co [dot] in	State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar,Etah,Kanooj, Mainpuri, Mathura, Meerut, Moradabad,Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.
Patna Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building, Bazar Samiti Road, Bahadurpur, Patna 800 006. Email: bimalokpal [dot] patna [at] gbic [dot] co [dot] in	Bihar, Jharkhand.
Pune Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030. Tel.: 020-32341320 Email: bimalokpal [dot] pune [at] gbic [dot] co [dot] in	Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region.

Corporate Office Address

4th Floor, Vinay Bhavya Complex
159 A, CST Road, Kalina
Santa Cruz (E), Mumbai - 400098

Registered Office

2nd Floor, Plot # C- 12, G- Block,
BKC, Bandra (E),
Mumbai - 400 051

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Kotak Life Insurance Toll Free Number
1800 209 8800