Toll free Number(s):

1800 2081 955

199

Circle	Toll Free	Customer Care	Data Care No.	Toll Free Numbers	EMail	Fax
Delhi	199	9136-155-155	9136955955	1800 2081 955	customercare [at] mtsindia [dot] in	9136-166-166
Gujarat	199	9137-155-155	9137955955	1800 2081 955	customercare [at] mtsindia [dot] in	9137-166-166
Karnataka	199	9141-155-155	9141955955	1800 2081 955	customercare [at] mtsindia [dot] in	9141-166-166
Kerala	199	9142-155-155	9142955955	1800 2081 955	customercare [at] mtsindia [dot] in	9142-166-166
Kolkata	199	9143 155 155	9143955955	1800 2081 955	customercare [at] mtsindia [dot] in	9143-166-166
Rajasthan	199	9875-155-155	9667955955	1800 2081 955	customercare [at] mtsindia [dot] in	9875-166-166
Tamilnadu	199	9150-155-155	9150955955	1800 2081 955	customercare [at] mtsindia [dot] in	9150-166-166
UP(W)	199	9152-155-155	9152955955	1800 2081 955	customercare [at] mtsindia [dot] in	01212-604-656
West Bengal	199	9153-155-155	9153955955	1800 2081 955	customercare [at] mtsindia [dot] in	9143-166-166
Andhra Pradesh	199	9133-155-155	9133955955	1800 2081 955	customercare [at] mtsindia [dot] in	9133-166-166
UP(E)	199	9151-155-155	9151955955	1800 2081 955	customercare [at] mtsindia [dot] in	01212-604-656
Haryana	199	9138-155-155	9138955955	1800 2081 955	customercare [at] mtsindia [dot] in	9138-166-166
Maharashtra	199	9145-155-155	9145955955	1800 2081 955	customercare [at] mtsindia [dot] in	9145-166-166
Mumbai	199	9146-155-155	9146955955	1800 2081 955	customercare [at] mtsindia [dot] in	9146-166-166
Bihar and Jharkhand	199	9135-155-155	9135955955	1800 2081 955	customercare [at] mtsindia [dot] in	9135-166-166

Office Address

Circle	Postal Address
Andhra Pradesh	Sistema Shyam TeleServices Limited Customer Service Manager, Laxmi Cyber City, 2nd Floor Block C , Survey No : 10, Kondapur Hyderabad 500 084
Bihar and Jharkhand	Sistema Shyam TeleServices Limited, Customer Service Manager, 5th, 6th & 7th Floor, Abdul Hai Commercial Complex, Exhibition Road, Patna-800001, Bihar Phone: 0612-6500-170
Delhi	Sistema Shyam TeleServices Limited Customer Service Manager, A-194, Phase I, Okhla Industrial Area, New Delhi 110020
Gujarat	Sistema Shyam TeleServices Limited Customer Service Manager, 3rd Floor, Block 'C' Office No. 2, The Acropolis Mall, Thaltej Cross Road, S.G. Highway, Ahmedabad - 380054
Haryana	Sistema Shyam TeleServices Limited A-194, Phase I, Okhla Industrial Area, New Delhi 110020
Karnataka	Sistema Shyam TeleServices Limited Customer Service Manager, Salarpuria Touchstone, No.15/1A Ground Floor, Kadubeesanahalli Bellandur, Bangalore 560087, Karnataka
Kerala	Sistema Shyam TeleServices Limited Customer Service Manager, "Ventura", 3rd & 4th Floor, NH-47 Bypass, Anchumana, Cochin - 682024 Kerala
Kolkata	Sistema Shyam TeleServices Limited Customer Service Manager, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata 700091
Maharashtra	Sistema Shyam TeleServices Limited Customer Service Manager, S-4 Cybercity Tower, Level-3, Magarpatta City, Hadapsar, Pune, Maharashtra - 411028
Mumbai	Sistema Shyam TeleServices Limited Customer Service Manager, 2nd floor Leela business park office 202- B Sakinaka, Andheri- Kurla Road, Andheri (E) Mumbai - 400 059
Rajasthan	Sistema Shyam TeleServices Limited Customer Service Manager, Sistema Shyam TeleServices Limited, 3, MTS Tower, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021
Tamilnadu	Sistema Shyam TeleServices Limited Customer Service Manager, Lords, Block II, 4th Floor, Plot No 1 & 2, Developed Plot, Industrial Estate, Ekkaduthangal, Chennai 600032 Tamil Nadu
UP(E)	Sistema Shyam TeleServices Limited Customer Service Manager, Plot No CP-6/101 Faizabad Road, Opp HAL, Indira Nagar, Lucknow -226016
UP(W)	Sistema Shyam TeleServices Limited Customer Service Manager, 121 Mangal Pandey Nagar , Opposite Central Excise Office, Near CCS University, Meerut - 250005
West Bengal	Sistema Shyam TeleServices Limited Customer Service Manager, PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata 700091

Self Help SMS Service:

MRP	To know all Voice and Data Recharges, Type MRP space Recharge Amount and send it to 199 T oll free (e.g MRP 20 to 199).
PACK	Get information of free SMS packs, STD packs and ISD packs. Type PACK and send it to 199 (Toll free).
VAS	For various VAS services like Caller Tune, Cricket Pack, Missed Call Alert and Jokes. Type VAS and send it to 199 (Toll free).
BRO	Trace the nearest BRO in the town. Type BRO space PINCODE and send it to 199 (Toll free).
BAL	To know your balance type BAL and send it to 199 (Toll free).
DND	Now get rid from promotional/marketing calls. Type DND and send it to 199 (Toll free).
HELP	To know all the UNIQUE Keywords Type HELP and send it to 199 (Toll free).

Grievances

Nodal Officer List

Contact MTS nodal officers from Mon-Fri, between 9:30 am and 6:00 pm.

Andhra Pradesh

Name:	Ms.Uttara Vijayan
Fax No.	9133-266-266
E-Mail Address	nodal [dot] ap [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited Laxmi Cyber City,2nd Floor Block C , Survey No: 10, Kondapur Hyderabad 500 084
Contact No.	255 from MTS No. and 9133-255-255 from any Non MTS No.

Gujarat

Name:	Ms. Pankini Shah
Fax No.	9137-266-266
E-Mail Address	nodal [dot] guj [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited 3rd Floor, Block 'C' Office No. 2, The Acropolis Mall, Thaltej Cross Road, S.G. Highway, Ahmedabad - 380054
Contact No.	255 from MTS No. and 9137-255-255from any Non MTS No.

Bihar & Jharkhand

Name:	Mr. Vishal Anand
Fax No.	9135-761-102
E-Mail Address	nodal [dot] bh [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited 5th, 6th & 7th Floor, Abdul Hai Commercial Complex, Exhibition Road, Patna-80000, Bihar
Contact No.	9135-255-255 from MTS No. and 9135-255-255 from any Non-MTS No

West Bengal

Name:	Mr. Indrajit Giri
Fax No.	9153-266-266
E-Mail Address	nodal [dot] wb [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata 700091
Contact No.	9153-255-255 from MTS No. and 9153-255-255 from any Non-MTS No.

Rajasthan

Name:	Mr. Abhishek Dixit
Fax No.	9875-166-166
E-Mail Address	nodal [dot] rj [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited 3, MTS Tower, Amrapali Circle, Vaishali Nagar, Jaipur, Rajasthan - 302021
Contact No.	9667-644-644 from MTS No. and 9667-644-644 from any Non-MTS No

Tamilnadu

Name:	Mr. N.B. Kumar
Fax No.	9150-266-266
E-Mail Address	nodal [dot] tn [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited Lords, Block II, 4th Floor, Plot No 1 & 2, Developed Plot, Industrial Estate, Ekkaduthangal, Chennai 600032 Tamil Nadu Phone: 9150-255-255
Contact No.	255 from MTS No. and 9150-255-255 from any Non-MTS No

Uttar Pradesh

Name:	Mr. Amit Agarwal
Fax No.	9151-266-266
E-Mail Address	nodal [dot] upe [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited Plot No CP-6/101 Faizabad Road, Opp HAL, Indira Nagar, Lucknow -226016
Contact No.	9151-255-255 from MTS No. and 9151-255-255 from any Non-MTS No

UP(W)

Fax No.	9152-266-266
E-Mail Address	nodal [dot] upw [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited 121 Mangal Pandey Nagar , Opposite Central Excise Office, Near CCS University, Meerut - 250001
Contact No.	9152-255-255 from MTS No. and 9152-255-255 from any Non-MTS No

Delhi

Name:	Mr. Sandip Patnaik
Fax No.	9136-266-266
E-Mail Address	nodal [dot] del [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited A-194, Phase I, Okhla Industrial Area, New Delhi 110020
Contact No.	255 from MTS No. and 9136-255-255from any Non MTS No.

Haryana

Name:	Mr. Sandip Patnaik
Fax No.	9138-266-266
E-Mail Address	nodal [dot] hry [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited A-194, Phase I, Okhla Industrial Area, New Delhi 110020
Contact No.	255 from MTS No. and 9138-255-255 from any Non MTS No.

Kerala

Name:	Mr. N.B. Kumar
Fax No.	9142-266-266
E-Mail Address	nodal [dot] kl [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited "Ventura", 3rd & 4th Floor, NH-47 Bypass, Anchumana, Cochin - 682024 Kerala
Contact No.	255 from MTS No. and 9142-255-255 from any Non-MTS No.

Kolkata

Name:	Mr. Indrajit Giri
Fax No.	9143-266-266
E-Mail Address	nodal [dot] wb [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited PS Srijan Tech Park, 9th Floor, DN-52, Sector V, Salt Lake City, Kolkata 700091
Contact No.	9153-255-255 from MTS No. and 9153-255-255 from any Non-MTS No.

Maharashtra

Name:	Mr. Rakesh Keluskar
Fax No.	9145-266-266
E-Mail Address	nodal [dot] mah [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited S-4 Cybercity Tower, Level-3, Magarpatta City, Hadapsar, Pune, Maharashtra - 411028
Contact No.	255 from MTS No. and 9145-255-255 from any Non MTS No.

Karnataka

Name:	Ms.Rekha Raj
Fax No.	9141-266-266
E-Mail Address	nodal [dot] kk [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited Salarpuria Touchstone, No.15/3, Ground Floor, Outer Ring Road, Varthur Hobli, Bangalore-5600103
Contact No.	255 from MTS No. and 9141-255-255 from any Non-MTS No.

Mumbai

Name:	Mr. Rakesh Keluskar
Fax No.	9146-266-266
E-Mail Address	nodal [dot] mum [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited 2nd floor Leela business park office 202- B Sakinaka, Andheri- Kurla Road, Andheri (E) Mumbai - 400 059
Contact No.	255 from MTS No. and 9146-255-255 from any Non MTS No.

Appellate Officer List

Contact MTS Appellate officers from Mon-Fri, between 9:30 am and 6:00 pm.

Please note:
- File complaint with appellate officer within 3 months of resolution of your complaint with nodal officer
- Keep your complaint case history like complaint number allotted when you lodged your complaint first time
- Resolution time: 3 months

Andhra Pradesh

Name:	Mr. James David
Fax No.	9133-366-366
E-Mail Address	appellate [dot] ap [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited Laxmi Cyber City, 2nd Floor Block C, Survey No :10 , Kondapur Hyderabad 500 084
Contact No.	355 (Short Code) from MTS Mobile and 9133-355-355 from any Non MTS No.

Gujarat

Name:	Mr. Yogendra Singh

Address:	Sistema Shyam TeleServices Limited
	3rd Floor, Block 'C' Office No. 2,
	The Acropolis Mall,
	Thaltej Cross Road,
	S.G. Highway,
	Ahmedabad - 380054

E-Mail:	appellate [dot] guj [at] mtsindia [dot] in

Fax No.	9137-366-366

Bihar & Jharkhand

Name:	Mr. K.K Gupta
Fax No.	9135-266-266
E-Mail Address	appellate [dot] bh [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited 5th, 6th & 7th Floor, 5th, 6th & 7th Floor, Abdul Hai Commercial Complex, Exhibition Road, Patna-80000, Bihar
Contact No.	9135-355-355 from MTS No. and 9135-355-355 from any Non-MTS No

West Bengal

Name:	Mr Deepak Saha

Address:	Sistema Shyam TeleServices Limited
	PS Srijan Tech Park,
	9th Floor, DN-52, Sector V,
	Salt Lake City, Kolkata,
	West Bengal – 700091

E-Mail:	appellate [dot] wb [at] mtsindia [dot] in

Fax No.	9153-366-366

Rajasthan

Name:	Mr. Rajesh Sabnis

Address:	Sistema Shyam TeleServices Limited
	3, MTS Tower,
	Amrapali Circle, Vaishali Nagar,
	Jaipur, Rajasthan - 302021

E-Mail:	appellate [dot] rj [at] mtsindia [dot] in

Fax No.	9875-166-166

Tamilnadu

Name:	Mrs. Vairam Vasu

Address:	Sistema Shyam TeleServices Limited
	AMBIT IT Park,
	32 A & B, Industrical Estate,
	2nd Floor, Ambattur,
	Chennai 600 058.

E-Mail:	appellate [dot] tn [at] mtsindia [dot] in

Uttar Pradesh

Name:	Ms. Nalini Kanakam
Fax No.	9151-366-366
E-Mail Address	appellate [dot] upe [at] mtsindia [dot] in
Address	Sistema Shyam Teleservices Limited Plot No CP-6/101 Faizabad Road, Opp HAL, Indira Nagar, Lucknow -226016
Contact No.	9151-355-355 from MTS No. and 151-355-355 from any Non-MTS No

UP(W)

Name:	Ms. Nalini Kanakam

Address:	Sistema Shyam TeleServices Limited
	121 Mangal Pandey Nagar,
	Opposite Central Excise Office,
	Near CCS University, Meerut - 250005

E-Mail:	appellate [dot] upw [at] mtsindia [dot] in

Fax No.	01212-604-656

Delhi

Name:	Ms. Nalini Kanakam

Address:	Sistema Shyam TeleServices Limited
	A-194, Phase – I,
	Okhla Industrial Area,
	New Delhi – 110020

E-Mail:	appellate [dot] del [at] mtsindia [dot] in

Fax No.	9136-366-366

Haryana

Name:	Mr. Debashish Bhattacharya
Fax No.	9138.366-366
E-Mail Address	appellate [dot] hry [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited A-194, Phase I, Okhla Industrial Area, New Delhi 110020
Contact No.	355 from MTS No. and 9138-355-355 from any Non MTS No.

Kerala

Name:	Mr Manoj John

Address:	Sistema Shyam TeleServices Limited
	Nedumkallel Estate,33/144 A,B &D
	Alumchuvadu,Civil Lane Road
	Palarivattom,Cochin - 682024

E-Mail:	appellate [dot] kl [at] mtsindia [dot] in

Fax No.	9142-366-366

Kolkata

Name:	Mr Deepak Saha

Address:	Sistema Shyam TeleServices Limited
	PS Srijan Tech Park,
	9th Floor, DN-52, Sector V,
	Salt Lake City, Kolkata,
	West Bengal – 700091

E-Mail:	appellate [dot] wb [at] mtsindia [dot] in

Fax No.	9153-366-366

Karnataka

Name:	Ms. Vijayalakshmi Swaminathan

Address:	Sistema Shyam TeleServices Limited
	Salarpuria Touchstone, No.15/3,
	Ground Floor, Outer Ring Road,
	Varthur Hobli, Bangalore-5600103

E-Mail:	appellate [dot] kk [at] mtsindia [dot] in

Fax No.	9141-366-366

Maharashtra

Name:	Mr. Anuj Kumar
Fax No.	9145-366-366
E-Mail Address	appellate [dot] mah [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited S-4 Cybercity Tower, Level-3, Magarpatta City, Hadapsar, Pune, Maharashtra - 411028
Contact No.	355 from MTS No. and 9145-355-355 from any Non MTS No.

Mumbai

Name:	Mr. Anuj Kumar
Fax No.	9146-366-366
E-Mail Address	appellate [dot] mum [at] mtsindia [dot] in
Address	Sistema Shyam TeleServices Limited 2nd floor Leela business park office 202- B Sakinaka, Andheri- Kurla Road, Andheri (E) Mumbai - 400 059
Contact No.	355 from MTS No. and 9146-355-355 from any Non MTS No.

MTS Customer Care Number
1800 2081 955

Toll free Number(s):

Self Help SMS Service:

Nodal Officer List

Andhra Pradesh

Gujarat

Bihar & Jharkhand

West Bengal

Rajasthan

Tamilnadu

Uttar Pradesh

UP(W)

Delhi

Haryana

Kerala

Kolkata

Maharashtra

Karnataka

Mumbai

Appellate Officer List

Andhra Pradesh

Gujarat

Bihar & Jharkhand

West Bengal

Rajasthan

Tamilnadu

Uttar Pradesh

UP(W)

Delhi

Haryana

Kerala

Kolkata

Karnataka

Maharashtra

Mumbai

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