Email(s):
internationalcustomerservice@macys.com
For International Order Returns
Global Contact Support
- +1-513-573-7912 (For Changing or Canceling International Order)
International Return Policy
- In case not satisfied with your purchase mail to internationalcustomerservice [at] macys [dot] com for further instructions on where returns should be shipped and the amount you will be refunded within 180 days of purchase.
- All European Union customers have the right to back out of a purchase within seven days of completing the transaction.
- For more information please read
SMS Service
| S. No. | Subject | SMS No. |
|---|---|---|
| 1 | Macy's Promo Alerts | Recurring marketing messages may be sent using automated dialing technology. Msg&data rates may apply For help, send HELP to 62297 To cancel, send STOP to 62297 |
| 2 | Macy's Backstage Promo Alerts | Recurring marketing messages may be sent using automated dialing technology. Msg&data rates may apply For help, send HELP to 66789 To cancel, send STOP to 66789 |
| 3 | Macys.com Security Alerts | Message frequency depends on number of issues Msg&Data Rates May Apply For help, text HELP to 31292 To cancel, text STOP to 31292 |
| 4 | Macy's Purchase Alerts | Recurring number of messages per transaction Msg&Data Rates May Apply For help, text HELP to 62442 To cancel, text STOP to 62442 |
| 5 | Macy's Order Alerts | Recurring number of messages per transaction Msg&Data Rates May Apply For help, text HELP to 38109 To cancel, text STOP to 38109 |
Contact a Department
| S. No. | Name | Contact Details |
|---|---|---|
| 1 | Macys.com Customer Service | + 1 800 289 6229 24 hours a day 7 days a week |
| 2 | Macys.com International Customer Service | +1 513 573 7912 24 hours a day 7 days a week |
| 3 | Credit Customer Service | +1 888 257 6757 Mon-Sat: 9am-9pm (local time) Sun: 11am-8pm (local time) |
| 4 | Furniture & Mattress Customer Service | +1 888 822 6229 Mon-Sat: 8am-10pm ET Sun: 9am-10pm ET |
| 5 | Furniture & Mattress Sales | +1 800 456 2297 (Furniture) +1 800 622 9233 (Mattress) 7 days a week: 8am-12am ET |
| 6 | Wedding & Gift Registry | +1 800 568 8865 Mon-Fri: 9am-10pm ET Sat: 9am-7pm ET Sun: 11am-7pm ET |
Headquarters
Macys.com, LLC,
680 Folsom St. San Francisco,
CA 94107.
Macy's Credit and Customer Service,
PO Box 8113, Mason, Ohio 45040.
Important Links
- Help Center Portal
- Returns
- Shipping & Delivery
- Account & Credit Card
- International Order
- Changing or Canceling Your International Order After It Has Been Placed
- Tracking Your International Orders
- International Order Delivery
- No Additional Costs Are Due Upon Receipt of Your Order
- Stores Location
Social Sites
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