Toll free Number(s):

1800-11-4000

Timing 9:30 AM to 5:30 PM

14404

Timing 9:30 AM to 5:30 PM

All India Number(s):

8130009809

Send SMS ,charges apply

It advises consumers on dealing with problems related to defective products, deficiency
in services and unfair trade practices. The Helpline follows a three-tier approach.

First the consumer is informed of his rights in a particular consumer problem and
who s/he should approach in the concerned company or the organization.
If the problem remains unresolved s/he would be directed to take up the matter with
industry level bodies or chambers of commerce, industry regulators (as they exist
in sectors like insurance and banking) or Govt. officials who are in charge of the
relevant industrial sector.
As a last resort, the consumers will be advised to take their case to consumer courts
under the Consumers Protection Act. This helpline is designed to promote avenues
of out of court settlement of consumer disputes and resultantly helps to reduce
the burden on consumer courts.

State Consumer helpline

Andhra Pradesh

1800-425-0082, 1800-425-2977

Arunachal Pradesh

1800-345-3601

Assam

1800-345-3611

Bihar

1800-345-6188

Chhattisgrah

1800-233-3663

Delhi

011-23379266

Gujarat

1800-233-0222,
079-27489945 / 46

Haryana

1800-180-2087

Himanchal Pradesh

1800-180-8026

Jharkhand

1800-3456-598

Karnataka

1800-425-9339,Â
1967

Kerala

1800-425-1550

Madhya Pradesh

155343,
0755-2559778,
0755-2559993

Maharashtra

1800-22-2262

Manipur

1800-345-3821,
0385-2443924

Mizoram

1800-345-3891

Nagaland

1800-345-3701

Odisha

1800-345-6724,
1800-345-6760,
0674-2351990,
0674-2350209

Poducherry

1800-425-1082,
1800-425-1083,
1800-425-1084,
1800-425-1085

Rajasthan

1800-180-6030

Sikkim

1800-345-3209 / 323

Tamil Nadu

044-28592828

Telangana

1800-425-00333

Tripura

1800-345-3665

Uttarpradesh

1800-1800-300

Uttarakhand

1800-180-4188

FSSAI

1800-11-2100

West Bangal

1800-345-2808

List of Nodal Public Grievance Offices

S.No.	Ministry/Department/Organisation	Nodal Public Grievance Officer Name and Designation	Address	Phone No/Fax/Email
1	Administrative Reforms and PG	Sumita Dasgupta Deputy Secretar	5th Floor Sardar Patel Bhawan Sansad Marg, New Delhi	23741006 d [dot] sumita [at] nic [dot] in
2	Agriculture and Cooperation	Tarsem Chand Joint Secretary Admn.	Krishi Bhavan New Delhi	01123384348 tarsemchand [at] gov [dot] in
3	Agriculture Research and Education	. Director	R No. 102, Krishi Bhawan New Delhi	23382375 dirdare [dot] icar [at] nic [dot] in
4	Animal Husbandry, Dairying and Fisheries	Shri Sagar Mehra Joint Secretary GC	Room No. 228, A-Wing, 2nd Floor, Krishi Bhavan New Delhi	23388688 sagar [dot] mehra [at] nic [dot] in
5	Atomic Energy	Shri S. Mervin Alexander Joint Secretary A&A	Anushakti Bhavan, 4th floor, C S M Marg, MUMBAI	02222022816 jsaa [at] dae [dot] gov [dot] in
6	Ayush	Shri R.C. Aggarwal Dy. Director General	AYUSH BHAWAN, B Block, GPO Complex, INA, New Delhi NEW DELHI	24651964 rc [dot] aggarwal [at] nic [dot] in
7	Bio Technology	Ms Priti Katiyar Director	Room No. 708, Block No. 2, 7th Floor, CGO Complex, Lodi Road, New Delhi	24365972 priti [dot] irps [at] dbt [dot] nic [dot] in
8	Central Board of Direct Taxes (Income Tax)	D.K. Verma Director	D/o Revenue,Room No. 255, CBDT (HQ),North Block New Delhi	23095589 dirhq-cbdt [at] nic [dot] in
9	Central Board of Excise and Customs	Smt. Hemambika R. Priya CommissionerCoordination	D/o Revenue, Room No. 245-C, North Block, CBEC New Delhi	23092038 cpgrams-cbec [at] nic [dot] in
10	Chemicals and Petrochemicals	Shri Ghan Shyam Deputy Director General	Room No. 344-A, Shastri Bhavan, New Delhi	23386752
11	Civil Aviation	Shri Satyendra Kumar Mishra Joint Secretary and PGO	R. No.351, 3rd Floor, B-Block, Rajiv Gandhi Bhawan, Safdarjung Airport, New Delhi	01124616303 jsskm [dot] moca [at] gov [dot] in
12	Coal	Shri Animesh Bharti Economic Adviser	Ministry of Coal, 5th Floor , Lok Nayak Bhawan, Khan Market. New Delhi	24655949 adviser [dot] moc [at] nic [dot] in
13	Commerce	Shri Rajneesh Joint Secretary PG	Room No. 132 Udyog Bhavan New Delhi	23062166 jsadmin-doc [at] gov [dot] in
14	Consumer Affairs	Shri. S.S Thakur Director PG Cel	Room No. 371 Krishi Bhavan New Delhi	23386210 dircoop-ca [at] nic [dot] in
15	Corporate Affairs	Shri K.V.R. Murty Joint Secretary	Room No.504, A-Wing, Shastri Bhavan, New Delhi	23074056 kvr [dot] murty [at] gov [dot] in
16	Culture	Shri Shravan Kumar Joint Secretary	Shastri Bhavan, C Wing, Room No.332 New Delhi	23381396
17	Defence	Shri V. Anandarajan JS PG &amp Coord and CAO	Room No. 156, E Block, Dara Shikoh Road, New Delhi	01123017828
18	Defence Finance	Shri Rabindra Kumar Karna Addl FA RK & Jt. Secret	Room No 131B, South Block DHQ PO New Delhi-110011	23011250
19	Defence Production	Shari R.C.Meena Deputy Secretary Coord DDP	Room No. 11, South Block New Delhi	23013705 dscoord [at] ddpmod [dot] gov [dot] in
20	Defence Research and Development	Shri Gopal Bhushan Sc H & Director Personnel	DRDO Hqrs, Min of Defence Room No. 217, DRDO Bhawan, Rajaji Marg New Delhi	23013335 mukta [at] hqr [dot] drdo [dot] in
21	Development of North Eastern Region	Ravindra Chaudhury Director	Room No. 269 Vigyan Bhavan Annexe, New Delhi	2302292
22	Drinking Water and Sanitation	Samir Kumar Economic Adviser	Pt. Deendayal Antyodaya Bhawan,12th floor, CGO Complex,Lodhi Road, New Delhi	24366528
23	Earth Sciences	H. L. Meena Deputy Secretary	Room No. 202, 2nd Floor, Prithvi Bhawan Opp. India Habitat Centre, Lodi Road, New Delhi	24669531
24	Economic Affairs	Shri Anurag Agarwal Joint Secretary ACC	Room No. 40-B North Block, New Delhi	23092387 jsacc-dea [at] nic [dot] in
25	Electronics & Information Technology	Ms. Simmi Chaudhary Economic Adviser	6, CGO Complex, Electronics Niketan, New Delhi	01124361951 s [dot] chaudhary [at] nic [dot] in
26	Empowerment of Persons with Disabilities	Jagdish Kumar Senior Consultant	505, B-I Block Paryavaran Bhavan, CGO Complex New Delhi	24369023
27	Environment, Forest and Climate Change	Shri Nikunja K. Sundaray Joint Secretary	2nd Floor, Agni Indira Paryavaran Bhavan, Jor Bagh New Delhi	24695281
28	Ex Servicemen Welfare	Shri Pudi Hari Prasad Joint Secretary ESW	99-A South Block DHQ PO New Delhi	23011804
29	Expenditure	Shri Rajeev Ranjan Joint Secretary P.F.1 Division	Room No. 169-C, North Block, New Delhi	23094811 ranjan [dot] rajeev [at] gov [dot] in
30	External Affairs	Arun K. Chatterjee Joint Secretary PSP and CPO	CPV Division, Patiala House Annexe, Tilak Marg, New Delhi	23387013 jscpo [at] mea [dot] gov [dot] in
31	Fertilizers	Shri Rakesh Kumar Deputy Secretary Coord.& V	104, B Wing, Ist Floor, Shastri Bhawan, New Delhi	23384889 rakesh [dot] kr59 [at] nic [dot] in
32	Financial Services (Banking Division)	N. Srinivasa Rao Economic Adviser	Room No. 12-B, 3rd Floor,Jeevan Deep Building Building, Sansad Marg New Delhi	23742100 srinivas [dot] rn [at] nic [dot] in
33	Financial Services (Insurance Division)	N. Srinivasa Rao Economic Adviser	Room No.12-B, 3rd Floor, Jeevan Deep Building Building, Sansad Marg New Delhi	23742100 srinivas [dot] rn [at] nic [dot] in
34	Food and Public Distribution	Shri Suresh Kumar Vashishth Joint Secretary Storage and PG	Room No. 486-A Krishi Bhavan, New Delhi	23383406 vashishth [dot] suresh [at] nic [dot] in
35	Food Processing Industries	Shri.Parag Gupta Jt. Secretary E	Panchsheel Bhawan, August Kranti Marg, New Delhi	01126492176 parag [dot] gupta [at] gov [dot] in
36	Health & Family Welfare	Ms. Preeti Nath Economic Adviser	Room No. 243-B, A Wing, Nirman Bhavan New Delhi	23063276 pnath [at] nic [dot] in
37	Health Research	Indira Sharma Deputy Secretary	Room No. 206, Indian Red Cross Society Building, 1, Red Cross Road, NEW DELHI	23736087
38	Heavy Industry	Shri Bhaskar Jyoti Mahanta Joint Secretary	Udyog Bhavan Room No.183 New Delhi	23063733 bhaskar [dot] jmahanta [at] gov [dot] in
39	Higher Education	Shri V.L.V.S.S.Subba Rao Economic Advisor	Ministry of Human Resource Development Room No. 107, D Wing Shastri Bhawan, New Delhi	23384245 subba [dot] rao61 [at] nic [dot] in
40	Home Affairs	Saheli Ghosh Roy Joint Secretary C&IC	Room No. 188, North Block, New Delhi	23092392 jscpg-mha [at] nic [dot] in
41	Housing and Urban Affairs	Shri Sudhir Kumar Tewari Economic Adviser II	M/o HUA, Room No. 232, C Wing, Nirman Bhavan, Maulana Azad Road, New Delhi	23061397 ecadv-mhupa [at] nic [dot] in
42	Industrial Policy & Promotion	A. Murugaiyan Deputy Secretary	Room No.332 Udyog Bhavan New Delhi	23061328 a [dot] murugaiyan [at] gov [dot] in
43	Information and Broadcasting	Shri Rohit Kumar Parmar Senior Economic Advisor	Room No. 543-A, A Wing Shastri Bhawan, New Delhi	23074326
44	Investment & Public Asset Management	Shri N V Reddy Joint Secretary	Room No.404, 4th Floor, Block -11, CGO Complex, Lodhi Road, New Delhi	243678776 nv [dot] reddy [at] nic [dot] in
45	Justice	Shri S.C.Barmma Joint Secretary	Jaisalmer House, Mansingh Road, New Delhi	23381496
46	Labour and Employment	Shri Vinod Kumar Director and PG	R No 302, Third Floor, Shram Shakti Bhavan, New Delhi	23473379 dirpg-mole [at] gov [dot] in
47	Land Resources	Vijay Parkash Director Admn.	Room 108, G Wings , NBO Building Nirman Bhavan New Delhi	01123063271 vijay [dot] parkash70 [at] nic [dot] in
48	Legal Affairs	Shri Anadee Nath Mishra Joint Secretary	R.No. 422(A), A-wing, Shastri Bhawan, Dr.Rajendra Prasad Rd. New Delhi	23381838
49	Legislative Department	Shri B.M. Sharma Deputy Secretar	Shastri Bhavan New Delhi
50	Micro Small and Medium Enterprises	Shri L.Haokip Director	Room No. 123 Udyog Bhawan New Delhi	23061431 l [dot] haokip [at] nic [dot] in
51	Mines	Shri Ram Karan Economic Advisor	Room No. 308, A wing, Shastri Bhavan, New Delhi	23384592
52	Minority Affairs	Pramod Kumar Thakur Director	Room No. 11 Pt. Deendayal Antyodaya Bhawan, CGO Complex, Lodhi Road, New Delhi	24364316
53	New and Renewable Energy	Ms. Alka Joshi Dy. Secretary	Room No. 1027A, Paryavaran Bhawan CGO Complex, Lodi Road, N Delhi	243607071027 alka [dot] mnre [at] gov [dot] in
54	NITI Aayog	Shri Alok Kumar Adviser OMandC	Room No. 264, NITI Aayog, Sansad Marg, New Delhi	23096613 alokkumar [dot] up [at] nic [dot] in
55	O/o the Comptroller & Auditor General of India	AC N Assistant C&AG N	9, Deen Dayal Upadhayaya Marg, New Delhi
56	Official Language	Dr. Bipin Behari Joint Secretary	NDCC-II Bhawan, Jai Singh Road New Delhi	01123438130 jsol [at] nic [dot] in
57	Panchayati Raj	Smt. Sujata Sharma Economic Advisor	Room No. 127, First Floor, Sardar Patel Bhawan, Parliament Street, New Delhi	23746560
58	Parliamentary Affairs	Dr. Satya Prakash Joint Secretary	87, Parliament House New Delhi	23034734 jsmpa [at] nic [dot] in
59	Pensions and Pensioners Welfare	Shri Sanjay Wadhawan Deputy Secretary	Room No. H-11,3rd Floor, Lok Nayak Bhavan, Khan Market New Delhi	01124655523 sanjay [dot] wadhawan27 [at] nic [dot] in
60	Personnel and Training	Shri Vijoy Kumar Singh Joint Secretary	Room No. 278-A, North Block New Delhi	23093668 jsata [at] nic [dot] in
61	Petroleum and Natural Gas	Smt Sushma Rath Joint Secretary	Room No. 211a, B Wing, Shastri Bhavan New Delhi	23386407 sushma2764 [at] yahoo [dot] com
62	Pharmaceutical	M.K. Bhardwaj Deputy Secretary	228, A-Wing, Second Floor Shastri Bhawan NEW DELHI	01123752664 mk [dot] bhardwaj32 [at] nic [dot] in
63	Posts	Shri Rajesh Singh DDG PG	Room No. 312, Dak Bhavan, Parliament Street New Delhi	23096087
64	Power	Ms. Bharati Joint Secretary Admn and Griev	Room No. 417, 4th Floor, Shram Shakti Bhawan, Rafi Marg, New Delhi	01123710389
65	Public Enterprises	Shri B N Mishra Director	Room No. 403, Block No. 14, Public Enterprises Bhawan, Lodhi Road, CGO Complex New Delhi	24363066 mishra [dot] bn [at] nic [dot] in
66	Railways, ( Railway Board)	SHRI DEVENDRA KUMAR EXECUTIVE DIRECTOR PG	ROOM NO. 507A RAIL BHAVAN RAISINA ROAD NEW DELHI	23386203 edpg [at] rb [dot] railnet [dot] gov [dot] in
67	Revenue	Shri Lalit Wadhwa Deputy Secretary Pers	Room No. 66-A North Block, New Delhi	01123092282 dspers [dot] rev [at] gov [dot] in
68	Road Transport and Highways	Ms. Dakshita Das Joint Secretary GAP	Room No. 324,Transport Bhawan, Sansad Marg New Delhi	23717294 dakshita [dot] das [at] nic [dot] in
69	Rural Development	Ms. Alka Upadhyay Joint Secretary PG & CVO	Room No. 249, 2nd floor, Krishi Bhawan New Delhi	23383553
70	School Education and Literacy	Shri V.L.V.S.S.Subba Rao Economic Advisor	Ministry of Human Resource Development Room No. 107 D Wing, Shastri Bhawan New Delhi	23384245 subba [dot] rao61 [at] nic [dot] in
71	Science and Technology	Smt. Anju Bhalla Joint Secretary PG	17-A, S and T Block-I, Technology Bhavan New Mehrauli Road, New Delhi	26516077 anju_bhalla [at] nic [dot] in
72	Scientific & Industrial Research	Shri K.R. Vaidheeswaran Joint Secretary Admn.	Anusandhan Bhawan, Rafi Marg, New Delhi	23716582 jsa [at] csir [dot] res [dot] in
73	Shipping	Shri K. Touthang Joint Secretary	Room No. 422,Parivahan Bhavan, 1, Sansad Marg New Delhi	23318212 jspg-ship [at] gov [dot] in
74	Skill Development and Entrepreneurship	Ms. Jyotsna Sitling Joint Secretary	2nd floor, Shivaji Stadium Annexe building Shaheed Bhagat Singh Marg, Connaught Place New Delhi	01123450827 jsitling [at] gov [dot] in
75	Social Justice and Empowerment	Sh. G. K. Dwivedi Director PG	6th floor,Room No. 636, A Wing, Shastri Bhavan, New Delhi	01123383256 gkdwivedi1970 [at] gmail [dot] com
76	Space	Shri S Kumaraswamy Joint Secretary	Antariksh Bhavan, New B.E.L. Road, Bangalore	08023416393
77	Sports	PGO PGO	Shastri Bhawan New Delhi
78	Statistics and Programme Implementation	Shri Arun Kumar Yadav Joint Secretary	Sardar Patel Bhavan Sansad Marg New Delhi	01123746725 js-mospi [at] nic [dot] in
79	Steel	Shri T.Srinivas Joint Secretary admn.	Room No. 119 Udyog Bhavan, New Delhi	23063872 t [dot] srinivas [at] nic [dot] in
80	Telecommunications	Shri Y.K. SINGH Deputy Director General PG	Room No.612,6th Floor Mahanagar Doorsanchar Bhawan Near Zakir Hussain College Old Minto Road New Delhi	01123221231 ddgpg-dot [at] nic [dot] in
81	Textiles	Smt. Jaya Dubey Joint Secretary	Room No. 235 Udyog Bhavan, New Delhi	23010494
82	Tourism	Ronjon Lahiri Assistant Director General	R.No. 23, C-1 Hutments Dalhousie Road New Delhi	01123012805 ronjon [dot] lahiri [at] nic [dot] in
83	Tribal Affairs	Sh. Lal Sanglur Economic Adviser	August Kranti Bhawan Ministry of Tribal Affairs New Delhi	26714413 lal [dot] sanglur [at] nic [dot] in
84	Unique Identification Authority of India	Shri. S Gopala Krishna Deputy Director	2nd Floor, Tower-1, Jeevan Bharati Building, Connaught Place, New Delhi	01123466855 sunku [dot] krishna [at] uidai [dot] net [dot] in
85	Water Resources, River Development & Ganga Rejuvenuation,	Shri Girraj Goyal Director	Room No. 627, 6th Floor, Shram Shakti Bhawan, Rafi Marg, New Delhi.	23766369 dircoord-mowr [at] nic [dot] in
86	Women and Child Development	Shri V. S.Yadav Deputy Secretar	3rd Floor, Jeevan Vihar Building Parliament Street, New Delhi	23743978 yadav [dot] vs [at] nic [dot] in
87	Youth Affairs	Shri Daya Nand Deputy Secretary	Room No. 507, C Wing, Shastri Bhavan, New Delhi	23073507 dstrg-yas [at] nic [dot] in

National Consumer Helpline Number
1800-11-4000