North East Small Finance Bank Toll Free Number1800 121 1905
Toll free Number(s):
All India Number(s):
SMS Services
Email(s):
Customer Care
Donot Call Registry)
SMS Banking
Send SMS to 9222200123
| Services | Keyword Format |
|---|---|
| Registration | REG<Space>< Account Number> |
| Deregistration | DEREG<Space><Customer Number> |
| Balance Enquiry | BAL<Space>< Account Number> |
| Mini Statement | MINI<Space>< Account Number> |
| Debit Card Block | BLKCRD<>< Last 4 Digits Account Number><><Last 4 Digit Card Number> |
| Mobile Banking Enable | MBACT<><Customer Number> |
| Know Your Customer Number | KYCN<><Account Number> |
| Contact Us | CNTUS<><Account Number> |
| Cheque Book Request | CHQBOOK<Space><Account Number> |
| Cheque Status Enquiry | CHQSTATUS<Space><Account Number><Cheque Number> |
| To mark a stop payment on a cheque | CHQSTOP<Space><Account Number> <Cheque Number> |
Grievance Redressal Mechanism
Level 1: Branch Manager / Phone Banking Number / Customer Care Center
- Please contact the Branch Manager at your nearest branch office or contact our Phone Banking Officer
at 1800-121-1905 or send email to customercare [at] nesfb [dot] com.
Level 2: Zonal Head
- If you are not satisfied with the solution received from the branch head or if you don't receive a response
in 3 working days, please contact respective Zonal Head.
Level 3 : Principal Nodal Officer
Devashish Bhattacharya
Principal Nodal Officer,
North East Small Finance Bank
3rd Floor, Fortune Central, Basisthapur
Bye lane 3, Beltola, Guwahati, Assam
781028
Email: principal [dot] nodalofficer [at] nesfb [dot] com
Contact Number : 9954437858
If you are not satisfied with our Grievance Redressal or if your grievance is not redressed by the Bank within
30 days of submitting your grievance, you may approach Banking Ombudsman -
Banking Ombudsman
| Centre | Address of the Office of Banking Ombudsman (C/o Reserve Bank of India ) | Area of Operation |
|---|---|---|
| Ahmedabad | La Gajjar Chambers, | Gujarat, Union Territories of Dadra and Nagar Haveli, Daman and Diu |
| Bangalore | 10/3/8, Nrupathunga Road | Karnataka |
| Bhopal | Hoshangabad Road, Post Box | Madhya Pradesh and Chattisgarh |
| Bhubanes- war | Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 Tel.No. 0674-2396207/ 0674-2396008 Fax No. 0674-2393906 | Orissa |
| Chandigarh | New Office Building Sector-17, Tel.No. 0172-2721109/ 0172-2721011 | Himachal Pradesh, Punjab,Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana. |
| Chennai | Fort Glacis, Chennai 600 001 Tel No. 044-25399170/ 044-25395963/ 044-25399159 Fax No. 044-25395488 | Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands |
| Guwahati | Station Road, Pan Bazar Guwahati-781 001 Tel.No. 0361-2542556/ 0361-2540445 Fax No. 0361-2540445 | Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland and Tripura |
| Hyderabad | 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 Tel.No. 040-23210013/ 040-23243970 Fax No. 040-23210014 | Andhra Pradesh |
| Jaipur | Ram Bagh Circle, Tonk Road, Post Box No.12, Jaipur-302 004 Tel.No. 0141-2570357/ 0141-2570392 Fax No.0141-2562220 | Rajasthan |
| Kanpur | M.G. Road, Post Box No.82 Kanpur-208 001 Tel.No. 0512-2306278/ 0512-2303004 Fax No.0512-2305938 | Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) and Uttaranchal |
| Kolkata | 15, Nethaji Subhas Road Kolkata-700 001 Tel.No. 033-22306222/ 033-22305580 Fax No. 033-22305899 | West Bengal and Sikkim |
| Mumbai | Garment House, Ground Floor, Dr. Annie Besant Road, Worli, Mumbai-400 018 Tel.No. 022-24924607/ 022-24960893 Fax No.022-24960912 | Maharashtra and Goa |
| New Delhi | Sansad Marg, New Delhi Tel.No. 011-23725445/ 011-23710882 Fax No. 011-23725218 | Delhi, Jammu and Kashmir and Ghaziabad and Gautam Budh Nagar districts of Uttar Pradesh Haryana (except Panchkula, Yamuna Nagar and Ambala Districts) |
| Patna | Patna-800 001 Tel.No. 0612-2322569/ 0612-2323734 Fax No. 0612-2320407 | Bihar and Jharkhand |
| Thiruvanan- thapuram | Bakery Junction Thiruvananthapuram -695 033 Tel.No. 0471-2332723/ 0471-2323959 Fax No.0471-2321625 | Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). |
Grievance Redressal Regarding NEFT/RTGS
| Escalation Level | Officials to be approached | Contact | E-mail ID |
|---|---|---|---|
| Generic Contact (NEFT/RTGS) | Customer Care | 1800-121-1905 | customercare [at] nesfb [dot] com |
| Escalation Level 1 | Abu Fazal Haque | 0361-7180001 | nesfb_neftrtgs [at] nesfb [dot] com |
| Escalation Level 2 | Mukut Phukon | 0361-7180001 | nesfb_neftrtgs [at] nesfb [dot] com |
| Escalation Level 3 | Devashish Bhattacharya | 9954437858 | devashish.bhattacharya@n esfb.com |
Address
North East Small Finance Bank Ltd
1st & 3rd Floor, Fortune Central ,
Basisthapur, Bye lane 3, Beltola
Guwahati, Assam 781028.
