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PNB Metlife Customer Care Number
1800 425 6969

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Toll free Number(s):

1800 425 6969

All India Number(s):

080-2650 2244

10 am - 7 pm ,Monday-Saturday

Email(s):

indiaservice@pnbmetlife.co.in

For Queries
gro@pnbmetlife.co.in

For Grievance Redressal
claimshelpdesk@pnbmetlife.com 

Claims

Support Hours
  • Monday - Saturday, 10 am - 7 pm

Important Links
Apply For Your Claim

For Death Claims
  • 9096021118
  • 9900100152

SMS Services
  • SMS HELP to 5607071.
  • SMS "UPDATE<your email id>" to 5607071.
  • SMS Reg <policy number> to 5607071 for SMS Alerts.
  • SMS Premium <policy number> to 5607071 to learn your premium details.
  • SMS PPC <policy number> to 5607071 to request a copy of your latest premium paid certificate.
  • SMS RPR <policy number> to 5607071 to request to a copy of your latest renewal premium receipt.

Grievances/Complaints

Level 1

For any complaint/grievance, please approach any of following:


  • Call 1800-425-6969 (Toll free) or 0802-650-2244 , Email at indiaservice [at] pnbmetlife [dot] co [dot] in
  • Write to “Grievance Redressal Team” 
    PNB MetLife India Insurance Co. Ltd., 
    Platinum Towers, 4th Floor, 
    Sohna Road, Sector - 47, 
    Gurgaon – 122002
  • Visit nearest PNB MetLife branch  and contact designated Grievance Officer (GO)

Level 2

In case you are not satisfied with the resolution provided, please write to:


  • Sameer Chibber - Director Branch Operations & Controls & Services
    Grievance Redressal Officer.
    PNB MetLife India Insurance Co. Ltd,
    Platinum Towers, 4th Floor, Sohna Road,
    Sector - 47, Gurgaon – 122002
  • Email: gro [at] pnbmetlife [dot] co [dot] in

Level 3

In case you are not satisfied with the decision from above offices, you may approach the Insurance Ombudsman.


Insurance Ombudsman 

Ombudsman Officers

Executive Council Of Insurers
Shri B. C. Patnaik, Secretary General
Smt Poornima Gaitonde, Secretary
3Rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai - 400 054.


Tel.: 022-69038801/ 022-69038803/ 022-69038804/ 022-69038805/
022-69038806/ 022-69038807/ 022-69038808/ 022-69038809
Email: Inscoun [at] Ecoi [dot] Co [dot] In


Names of Ombudsman And Addresses of Ombudsman Centres
Office DetailsJurisdiction of Office
Union Territory,District)

Ahmedabad - Shri Kuldip Singh
Office of the Insurance Ombudsman,
Jeevan Prakash Building, 6th floor,
Tilak Marg, Relief Road,
Ahmedabad – 380 001.


Tel.: 079-25501201/ 079-25501202/
079-25501205/ 079-25501206
Email: bimalokpal [dot] ahmedabad [at] ecoi [dot] co [dot] in

Gujarat,
Dadra & Nagar Haveli,
Daman and Diu.

Bengaluru - Smt. Neerja Shah
Office of the Insurance Ombudsman,
Jeevan Soudha Building,PID No. 57-27-N-19
Ground Floor, 19/19, 24th Main Road,
JP Nagar, Ist Phase,
Bengaluru – 560 078.


Tel.: 080-26652048 / 080-26652049
Email: bimalokpal [dot] bengaluru [at] ecoi [dot] co [dot] in

Karnataka.

Bhopal - Shri Guru Saran Shrivastava
Office of the Insurance Ombudsman,
Janak Vihar Complex, 2nd Floor,
6, Malviya Nagar, Opp. Airtel Office,
Near New Market,
Bhopal – 462 003.


Tel.: 0755-2769201 / 0755-2769202
Fax: 0755-2769203
Email: bimalokpal [dot] bhopal [at] ecoi [dot] co [dot] in

Madhya Pradesh
Chattisgarh.

Bhubneshwar - Shri Suresh Chandra Panda
Office of the Insurance Ombudsman,
62, Forest park,
Bhubneshwar – 751 009.


Tel.: 0674-2596461 / 0674-2596455
Fax: 0674-2596429
Email: bimalokpal [dot] bhubaneswar [at] ecoi [dot] co [dot] in

Orissa.

Chandigarh - Dr. Dinesh Kumar Verma
Office of the Insurance Ombudsman,
S.C.O. No. 101, 102 & 103, 2nd Floor,
Batra Building, Sector 17 – D,
Chandigarh – 160 017.


Tel.: 0172-2706196 / 0172-2706468
Fax: 0172-2708274
Email: bimalokpal [dot] chandigarh [at] ecoi [dot] co [dot] in

Punjab,
Haryana,
Himachal Pradesh,
Jammu & Kashmir,
Chandigarh.

Chennai - Shri M. Vasantha Krishna
Office of the Insurance Ombudsman,
Fatima Akhtar Court, 4th Floor, 453,
Anna Salai, Teynampet,
Chennai – 600 018.


Tel.: 044-24333668 / 044-24335284
Fax: 044-24333664
Email: bimalokpal [dot] chennai [at] ecoi [dot] co [dot] in

Tamil Nadu,
Pondicherry Town and
Karaikal (which are part of Pondicherry).

Delhi - Shri Sudhir Krishna
Office of the Insurance Ombudsman,
2/2 A, Universal Insurance Building,
Asaf Ali Road,
New Delhi – 110 002.


Tel.: 011-23232481/ 011-23213504
Email: bimalokpal [dot] delhi [at] ecoi [dot] co [dot] in

Delhi.

Guwahati - Shri Kiriti .B. Saha
Office of the Insurance Ombudsman,
Jeevan Nivesh, 5th Floor,
Nr. Panbazar over bridge, S.S. Road,
Guwahati – 781001(ASSAM).


Tel.: 0361-2632204 / 0361-2602205
Email: bimalokpal [dot] guwahati [at] ecoi [dot] co [dot] in

Assam,
Meghalaya,
Manipur,
Mizoram,
Arunachal Pradesh,
Nagaland and Tripura.

Hyderabad - Shri I. Suresh Babu
Office of the Insurance Ombudsman,
6-2-46, 1st floor, "Moin Court",
Lane Opp. Saleem Function Palace,
A. C. Guards, Lakdi-Ka-Pool,
Hyderabad - 500 004.


Tel.: 040-67504123 / 040-23312122
Fax: 040-23376599
Email: bimalokpal [dot] hyderabad [at] ecoi [dot] co [dot] in

Andhra Pradesh,
Telangana,
Yanam and
part of Territory of Pondicherry.

Jaipur - Smt. Sandhya Baliga
Office of the Insurance Ombudsman,
Jeevan Nidhi – II Bldg., Gr. Floor,
Bhawani Singh Marg,
Jaipur - 302 005.


Tel.: 0141-2740363
Email: Bimalokpal [dot] jaipur [at] ecoi [dot] co [dot] in

Rajasthan.

Ernakulam - Ms. Poonam Bodra
Office of the Insurance Ombudsman,
2nd Floor, Pulinat Bldg.,
Opp. Cochin Shipyard, M. G. Road,
Ernakulam - 682 015.


Tel.: 0484-2358759 / 0484-2359338
Fax: 0484-2359336
Email: bimalokpal [dot] ernakulam [at] ecoi [dot] co [dot] in

Kerala,
Lakshadweep,
Mahe-a part of Pondicherry.

Kolkata - Shri P. K. Rath
Office of the Insurance Ombudsman,
Hindustan Bldg. Annexe, 4th Floor,
4, C.R. Avenue,
Kolkata - 700 072.


Tel.: 033-22124339 / 033-22124340
Fax : 033-22124341
Email: bimalokpal [dot] kolkata [at] ecoi [dot] co [dot] in

West Bengal,
Sikkim,
Andaman & Nicobar Islands.

Lucknow -Shri Justice Anil Kumar Srivastava
Office of the Insurance Ombudsman,
6th Floor, Jeevan Bhawan, Phase-II,
Nawal Kishore Road, Hazratganj,
Lucknow - 226 001.


Tel.: 0522-2231330 / 0522-2231331
Fax: 0522-2231310
Email: bimalokpal [dot] lucknow [at] ecoi [dot] co [dot] in

Districts of Uttar Pradesh :
Laitpur, Jhansi, Mahoba, Hamirpur, Banda,
Chitrakoot, Allahabad, Mirzapur, Sonbhabdra,
Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur,
Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur,
Bahraich, Barabanki, Raebareli, Sravasti, Gonda,
Faizabad, Amethi, Kaushambi, Balrampur, Basti,
Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar,
Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur,
Chandauli, Ballia, Sidharathnagar.

Mumbai - Shri Milind A. Kharat
Office of the Insurance Ombudsman,
3rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai - 400 054.


Tel.: 022-26106552 / 022-26106960
Fax: 022-26106052
Email: bimalokpal [dot] mumbai [at] ecoi [dot] co [dot] in

Goa,
Mumbai Metropolitan Region
excluding Navi Mumbai & Thane.

Noida - Shri Chandra Shekhar Prasad
Office of the Insurance Ombudsman,
Bhagwan Sahai Palace
4th Floor, Main Road,
Naya Bans, Sector 15,
Distt: Gautam Buddh Nagar,
U.P-201301.


Tel.: 0120-2514250 / 0120-2514252
/ 0120-2514253
Email: bimalokpal [dot] noida [at] ecoi [dot] co [dot] in

State of Uttaranchal and the following Districts
of Uttar Pradesh:
Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun,
Bulandshehar, Etah, Kanooj, Mainpuri, Mathura,
Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit,
Etawah, Farrukhabad, Firozbad, Gautambodhanagar,
Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli,
Rampur, Kashganj, Sambhal, Amroha, Hathras,
Kanshiramnagar, Saharanpur.

Patna - Shri N. K. Singh
Office of the Insurance Ombudsman,
1st Floor,Kalpana Arcade Building,,
Bazar Samiti Road,
Bahadurpur,
Patna 800 006.


Tel.: 0612-2680952
Email: bimalokpal [dot] patna [at] ecoi [dot] co [dot] in

Bihar,
Jharkhand.

Pune - Shri Vinay Sah
Office of the Insurance Ombudsman,
Jeevan Darshan Bldg., 3rd Floor,
C.T.S. No.s. 195 to 198,
N.C. Kelkar Road, Narayan Peth,
Pune – 411 030.


Tel.: 020-41312555
Email: bimalokpal [dot] pune [at] ecoi [dot] co [dot] in

Maharashtra,
Area of Navi Mumbai and Thane
excluding Mumbai Metropolitan Region.

Registered Office
Forms Center

Registered Office

PNB MetLife India Insurance Company Limited
Unit No. 701, 702 and 703,
7th floor, West Wing, Raheja Towers,
26/27 M G Road, Bangalore -560001,
Karnataka.


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