Paytm Bank Customer Care Number
0120-4456 456

Service Rating: 
Add a Review

Toll free Number(s):


1800 120 130

To report fraud

All India Number(s):


0120-4455 555

Customer Queries, 10:00 am to 8:00 pm
0120-4456 456

24*7- Bank, Wallet and Payments

Email(s):


cybercell@paytmbank.com 


nodalofficer@paytmbank.com


Customer Grievance Redressal

Level 1 (Queries)

Online queries in Paytm app
First response time - 2 working days


Level 2 (Queries)

If customer is not satisfied with the resolution provided, he/she can call our 24 x7 helpline no.
Phone: 0120-4456-456


Level 3 (Complaints)

If the customer is not satisfied with the response, he/she can reach out to the Nodal Officer-


For locations falling under the jurisdiction of Banking Ombudsman offices in -
Ahmedabad, Chandigarh, Jaipur, Kanpur, Mumbai (I), Mumbai (II), New Delhi (I),
New Delhi (II), New Delhi (III), Dehradun and Jammu.


  • Shri Yogender Singh
    Paytm Payments Bank Limited,
    V J Towers, A-6, Sector 125
    Noida, Uttar Pradesh-201303
    Email : nodalofficer [at] paytmbank [dot] com
    Phone Number: 0120-4809661

For locations falling under the jurisdiction of Banking Ombudsman offices in Bengaluru,
Bhubaneswar, Bhopal, Kolkata, Chennai, Guwahati, Hyderabad, Patna, Thiruvananthapuram,
Ranchi and Raipur.


  • Shri Rahul Dhiman
    Paytm Payments Bank Limited,
    V J Towers, A-6, Sector 125
    Noida, Uttar Pradesh-201303
    Email : nodalofficer [at] paytmbank [dot] com
    Phone Number: 0120-480966

Principal Nodal Officer

Shri Rohan Lakhaiyar
Paytm Payments Bank Limited,
V J Towers, A-6, Sector 125
Noida, Uttar Pradesh-201303
Email : nodalofficer [at] paytmbank [dot] com
Phone Number: 0120-4809661


Redressal mechanism for grievances raised in-person

List of ATMs
ATMAddress
Noida B 121B-121, Sector 5 Noida 201301
VJ Business TowerA-6,VJ Business Tower, Sector 125, Noida
Lajpat NagarA78, Near Bikanerwala, Central Market, Lajpat Nagar
-2 NewDelhi 110024
IGI, Terminal T2Indra Gandhi International Airport (IGI) TERMINAL 2
IGI, Terminal T3Indra Gandhi International Airport (IGI) TERMINAL 3
GalgotiaGalgotia University Plot No-2, Sector-17 A, Yamuna
Expressway,Greater Noida, Gautam Buddh,
Nagar U.P(201306)
RathinamRathinam Techzone Campus, Pollachi Main Rd, Eachanari,
Coimbatore, Tamil Nadu 641021
Gurunanak CollegeGuru Nanak Institutions Campus, Ibrahimpatnam,
R. R. Dist Telengana
MIET CollegeN.H. 58, Delhi-Roorkee Highway, Baghpat Bypass Road
Crossing, Meerut, Uttar pradesh 250005
Panineeya Dental CollegePanineeya Institute of Dental Science & Hospital ,
Road Number 5, VR Colony, Kamala Nagar, Kothapet,
Hyderabad, Telangana 500060
Baba Farid Institute of Technology
College (BFIT)
BFIT Group of Institution suddhowala, Dehradun ,
Uttarakhand – 248007
Hitech City Metro Station7/A/2, Hitech City Rd, Jaihind Enclave,Near Cyber
Towers, Hitech City, Hyderabad, Telangana – 500081
Durgam Cheruvu Metro StationHitech City Rd, Sri Sai Nagar, Madhapur, Hyderabad,
Telangana 500081
Secunderabad East Metro StationRailway Station, Opposite Uppal Bus Stop, St Johns
Road, Road, Regimental Bazaar, Secunderabad,
Telangana 500003
Parade Ground Metro StationParade Grounds, JBS Metro Rail Station, Near Jubilee
Bus stand, Gandhi Nagar, Nehru Nagar Colony, West
Marredpally, Secunderabad, Telangana 500026
Ameerpet Metro StationSanjeevareddy Nagar Road, Ameerpet, near to Yella
Reddy Guda road, Maitrivanam,Hyderabad, Telangana 500016
VirarShop No-6, Choudhary Apartment, Near Mathura Dairy,
Opp Geeta Apartment, Sahkar Nagar, Virar East ,
District-Palghar, Maharashtra-401305
NalasoparaShop No-8, Sai Sangam Apartment, Moregaon Naka,
Nalasopara East, District-Palghar, Maharashtra-401209
NandedShop No-2, APMC Market, Guruprasad Niwas,
Mudkhed, District-Nanded, Maharashtra-431806
HadipurVillage – Jadabpur, Post- Hadipur, PS- Deganga,
24 Parganas (North), West Bengal- 743424
Rajapur Pul, PatnaHolding No-155/96, Khata No-81, Plot No-335,
Rajapur Pul, Mainpura, Patna, Bihar-800001
Nanmuhiya More, PatnaWard No-53, Circle No-68, Holding No- 79/76/70,
Sher Shah Road, Nanmuhiya More, Patna,
Bihar– 800007
Bengaluru,KarnatakaV.P Katha No 105 and Assessment No 105/3 BBMP
Katha No 719/712/718/105/3/8 Hongasandra Village
Begur Hobli Bengaluru,Karnataka-560068
Latur, MaharashtraSai Nivas, Opp-Udaygiri College, Nanded Road Udgir,
Latur, Maharashtra-413517
Saharsa, BiharWard No-30, Opp Bank of India, Purab Bazar,
Saharsa, Bihar-852201

Line Functioning Heads
NameDesignationContact No.Working HoursAddress
Ms. Priyanka PaulVice President,
Centralised Operations
0120-4818901(Monday to Friday, 10:00 a.m. to 5:00 p.m.
excluding Bank holidays)
V.J. Business Towers,
Sector 125, Noida,
Uttar Pradesh 201303
Mr. Ankit AgarwalVice President,
Distribution
Mr. Sanjay SinghSenior Vice President,
Product and Technology

Noida Branch Address

B-121, Sector 5, Noida - 201301 
Opens : 10:00am - 4:00pm
Closed on : 2nd & 4th Saturday and every Sunday


Lajpat Nagar Branch

A-78, Central Market, Lajpat Nagar II,
New Delhi - 110024
Opens : 10:00am - 4:00pm
Closed on : 2nd & 4th Saturday and every Sunda


Corporate Address

V.J. Business Towers, Sector 125, Noida
Uttar Pradesh 201303
(P): 0120-4818901


Registered Address

136, 1st Floor, Devika Tower, Nehru Place, 
New Delhi - 110019


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