Philippine Airlines Customer Care
Email(s):
For Feedback
For International Refunds)
For Domestic Refunds
For online-purchased tickets Refunds)
Ticket Offices In India
| Location | Contact no. | Timmings | Address (General Sales Agent Bird Travels Pvt. Ltd.) |
|---|---|---|---|
| New Delhi | 011-41517141 011-41517121 011-43640411 011-43640412 | Mon-Fri (9:30am-6:30pm) | E-9, Connaught House, Connaught Place New Delhi 110001 India. |
| Mumbai | 022-66603877/ 022-66156273 | Mon-Sat (9:30am-5:30pm) | 14, Ground Floor, Nirman Kendra Dr. E. Moses Road, Near Famous Studio Mahalaxmi (West) Mumbai 400011. |
Global Reservation Hotline
If you would like to book a flight or make changes to your
existing reservation (rebook, reroute, refund), please
contact PAL's reservations hotline.
Manila, Philippines - (+632) 8855-8888
7:00am to 9:00pm (PH Time)
USA/Canada - 1-800-435-9725
3:00am to 6:00pm (Hawaii Time)
5:00am to 8:00pm (Pacific Time)
8:00am to 11:00pm (Eastern Time)
View Contact Numbers for Other Locations
| City | Number | Operating Hours (Local Time) |
|---|---|---|
| Philippines - Luzon | ||
| Batangas | (043) 779-8988 | 8:00 am to 8:00 pm (PH Time) |
| Benguet | (074) 661-8898 | 8:00 am to 8:00 pm (PH Time) |
| Bulacan | (044) 919-8800 | 8:00 am to 8:00 pm (PH Time) |
| Cavite | (046) 419-8900 | 8:00 am to 8:00 pm (PH Time) |
| Laguna | (049) 559-8200 | 8:00 am to 8:00 pm (PH Time) |
| Laoag | (077) 600-8888 | 8:00 am to 8:00 pm (PH Time) |
| La Union, San Fernando | (072) 687-8098 | 8:00 am to 8:00 pm (PH Time) |
| Manila | (+632) 8855-8888 | 8:00 am to 8:00 pm (PH Time) |
| Nueva Ecija | (044) 960-7888 | 8:00 am to 8:00 pm (PH Time) |
| Pampanga | (045) 409-6888 | 8:00 am to 8:00 pm (PH Time) |
| Pangasinan | (075) 633-7888 | 8:00 am to 8:00 pm (PH Time) |
| Palawan | (048) 716-5188 | 8:00 am to 8:00 pm (PH Time) |
| Tarlac | (045) 606-8898 | 8:00 am to 8:00 pm (PH Time) |
| Zambales | (047) 602-6888 | 8:00 am to 8:00 pm (PH Time) |
| Philippines - Visayas | ||
| Cebu | (032) 340-0191 | 8:00 am to 8:00 pm (PH Time) |
| Bacolod | (034) 458-6888 | 8:00 am to 8:00 pm (PH Time) |
| Dumaguete | (035) 532-9888 | 8:00 am to 8:00 pm (PH Time) |
| Iloilo | (033) 329-9888 | 8:00 am to 8:00 pm (PH Time) |
| Tacloban | (053) 832-9878 | 8:00 am to 8:00 pm (PH Time) |
| Tagbilaran | (038) 412-1200 | 8:00 am to 8:00 pm (PH Time) |
| Philippines - Mindanao | ||
| Butuan | (085) 975-9888 | 8:00 am to 8:00 pm (PH Time) |
| Cagayan de Oro | (088) 864-8788 | 8:00 am to 8:00 pm (PH Time) |
| Cotabato | (064) 521-8078 | 8:00 am to 8:00 pm (PH Time) |
| Davao | (082) 287-7788 | 8:00 am to 8:00 pm (PH Time) |
| Dipolog | (065) 918-8888 | 8:00 am to 8:00 pm (PH Time) |
| General Santos | (083) 887-9888 | 8:00 am to 8:00 pm (PH Time) |
| Zamboanga | (062) 957-9888 | 8:00 am to 8:00 pm (PH Time) |
| China | ||
| Not Provided | 400-100-2752 | Daily: 9:00 a.m. to 6:00 p.m. |
| Australia | ||
| Not Provided | 1-300-887-822 02 9249 9900 | Mondays to Fridays: 11:00 a.m. to 3:00 p.m. Saturdays, Sunday and Holidays: Closed |
| United Kingdom | ||
| Not Provided | +44 808- 164-9888 | Daily: 8:00 a.m to 8:00 p.m. (including holidays) |
| Japan | ||
| Not Provided | 81-3-5157-4362 for International call 0570-783-483 for Domestic call (within Japan only) | Mondays to Saturdays: 8:30 a.m. - 6:30 p.m. Sundays and Public Holidays: Closed |
| Hong Kong | ||
| Not Provided | (852) 2301 - 9300 | Daily: 9:00 a.m. - 6:00 p.m. |
Corporate and Other Support Services
| Services | Contact Details |
|---|---|
| Baggage Assistance and Tracking | NAIA Terminal 2International flights - Baggage Assistance Counter Domestic flights - Baggage Assistance Counter |
| Passenger Handling | NAIA Terminal 2Mobile: 09175895247 (Domestic Flights Only) |
| Refunds | 5F PNB Financial Center Pres. Diosdado Macapagal Avenue CCP Complex, Pasay City Tel: (+632) 8556-2809 Fax: (+632) 8556-2595 |
| Disability Assistance | For PWD Concerns (for flights to/from the United States only) please call PWD hotline at (+63) 9175873376 |
| Mabuhay Miles | Mabuhay Miles Call CenterManila - (632) 8855-8888 USA/Canada - 1-800-435-9725 |
| Security Deaprtment | PAL Gate 2, Andrews Avenue Nichols, Pasay City 1300 Tel: (+632) 8776-7499 Tel: (+632) 8879-5686 Tel: (+632) 8404-2534 Email: ovpsecurity [at] pal [dot] com [dot] ph |
| Corporate Communication | 3F Mezzanine PNB Financial Center Pres. Diosdado Macapagal Avenue CCP Complex, Pasay City Email: corpcomms [at] pal [dot] com [dot] ph (For media inquiries only) |
| Corporate Sales | Mezzanine Floor, PNB Financial Center President Diosdado Macapagal Avenue CCP Complex, Pasay City Tel: (+632) 8855-8555 Office Hours: Mondays to Fridays: 8:00 a.m. to 8:00 p.m. (Manila, Philippines time) |
