Complaints Registration :

• You can register your complaint with PhonePe Customer Support by clicking
  on the icon on the home page of the PhonePe App.
• Customer support service is available 24 hours a day and 7 days a week.

Complaints Resolution:

• Will try to resolve all your complaints/queries within 3 business days.
• Refund approval can be instant, but it may take 3-10 days to reflect money into the account.
• Complaints related to ‘fraud and risk assessment’ often take longer to investigate due
  to involvement of multiple agencies. 

If you have not been satisfactorily resolved at Level 1.

• Log in to PhonePe Support with your registered PhonePe number and report your issue.
• Call customer support centre on 080-68727374.
• Will resolve all Level 2 complaints within 3 business days.

If your concern/query remains unresolved, can escalate the matter to our Grievance/Nodal officer -

• For PhonePe Private Limited
  Contact Name: Anuj Bhansali
  Email grievances [at] phonepe [dot] com
  Phone: 080-68727374 / 022-68727374
  Working hours: Mon-Fri 10:00 am to 7:00 pm
  Address- Ashford Park View,
  Site No - 9 Industrial Layout,
  Koramangala 3rd Block, 80 ft Road,
  Bangalore-560034, India.
• Level 3 escalation email should contain the following information –
  • User's name
  • Registered contact number
  • Ticket number of the complaint registered by Level 1
  • Details of why the resolutions provided at previous levels were deemed unsatisfactory
• Resolution of Complaints
  • Will try to first response within 24 hours of receiving the complaint.
  • Try to resolve all Level 3 complaints within 3 business days.
  • For any delay in the resolution time will communicated to you.

If your query or complaint has not been satisfactorily resolved at previous levels within 30 days, you can
reach out to the ombudsman center -

• RBI Ombudsman

Ashford Park View,
Site No – 9 Industrial Layout,
Koramangala 3rd Block,80 ft Road,
Bangalore-560034