Reliance Digital Toll Free Number1800 889 1044
Reliance Digital Toll Free Number
1800 889 1044
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Toll free Number(s):
1800 889 1044
For store related queries, 9:00 am to 9:00 pm, 365 days
All India Number(s):
022-4111 7877
For e-commerce related queries, 9:30 am to 7:30 pm, 365 days
79779-12345
WhatsApp Support
Email(s):
reliancedigital@ril.com
customerservice@ril.com
Customer Service
Sarva.Kaushik@ril.com
Bulk Orders
Grievances
- Through this channel, communicate directly to the head of Customer Support
- Please do quote original date of raising the issue and allied resolution offered
by our customer support team - Every communication is valued which yoy sent and we look forward to speedily resolve it.
- It will take 24-48 hours for a resolution
Level-2
- This is the final level to redress grievances that have already been conveyed to the head
of customer support - We encourage you to quote the communication and allied resolution offered
in earlier stages so that we get a holistic view - We value your time and are committed to ensure your satisfaction in all your interactions
with us. - It will take 24-48 hours for a resolution
Cancellations
- Call Customer Support Center : 022-41117877 and give your order number
- If the order hasn' t been invoiced, team will cancel the order for you and the refund
back via the same method of payment for all pre-paid orders.
Generate a Return Request
- Call customer support center at 022-41117877 or email at reliancedigital [at] ril [dot] com to
get a Return Authorization code and request a pickup. - Email will be sent with the Return details. Pick up of the order to be returned will be <
arranged only after the Return Authorization code is generated.
Returns
Returns as per category is defined below -
| Product/Category | Return Window and Exceptions |
|---|---|
| Mobiles and Tablets | |
| Mobiles | 10 Days, Replacement only |
| Mobile Accessories | 10 Days, Replacement only |
| Screen guards, screen protectors and tempered glasses are non-returnable. | |
| Tablets | 10 Days; Replacement only |
| Computers and Accessories | |
| Laptops | 10 Days; Replacement only |
| Software | Software products are not eligible for returns/ replacements. |
| Office & Stationery Supplies | 10 Days; Replacement only |
| Printers | 10 Days; Replacement only |
| Desktops & All-In-Ones, Computer Speakers, Computer Accessories, Laptop Chargers & Adaptors, Data Storage Devices, Pen Drives, Internet Connectivity Devices, Routers, Input Communication Devices, Keyboards, Mouse & Mouse Pads | 10 Days; Replacement only |
| Cameras, Audio and Video | |
| Product/Category | Return Window and Exceptions |
| DSLR Cameras, Point & Shoot Cameras, ProSumer Cameras, Photo Storage Devices, Lenses | 10 Days; Replacement only |
| Headsets | 10 Days; Replacement only |
| Audio | |
| Home Theater in a Box | 10 Days; Replacement only |
| Sound Bar | |
| Specialty Speakers | |
| Multimedia Speakers | 10 Days; Replacement Only |
| Entertainment | |
| Televisions | 10 Days; Replacement Only |
| Small and Large Appliances | |
| Large Appliances - Air Coolers, Air Conditioner, Refrigerator, Washing Machine, Dishwasher, Microwave | 10 Days; Replacement only |
| Personal Care and Grooming | |
| Shavers & Trimmers, Epilators, Hair Dryers & Stylers | 10 Days, Replacement only |
Corporate Enquiry
Contact: 011-40658053 (Landline) / 9911455633 (Mobile)
Email Address: Sarva [dot] Kaushik [at] ril [dot] com
