Reserve Bank Of India (RBI) Contact Number
14448

Banking Services
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Toll free Number(s):


14448

For Grievance/Complaints

All India Number(s):


86919-60000

missed call for Information and Help
011-2332 5225

New Delhi-Head Office
022-2270 4715

Mumbai-Regional Office
0135-2742 001

Banking Ombudsman

Email(s):


crpc@rbi.org.in

For all complaints


Head of the Office

Shri Vivek Aggarwal, Regional Director
AddressTelephoneFaxE-mail ID
Reserve Bank of India
6, Sansad Marg,
New Delhi - 110001
011-23325225011-23711250rdnewdelhi [at] rbi [dot] org [dot] in (e-mail)

Working and Banking Hours
Working HoursWeekdays09:30 a.m. to 05:15 p.m.
Banking HoursWeekdays10:00 a.m. to 02:30 p.m.

SMS on Safe Digital Banking

Only use sites with https; avoid banking on free networks; regularly change and
do not share password/PIN. For more, give missed call on 14440.


List of Addresses of Banking Ombudsmen
Sl. No.CentreName & Address of the Office of RBI Ombudsman
C/o Reserve Bank of India
Email: crpc [at] rbi [dot] org [dot] in (Same for all locations)
1.AhmedabadSmt. N Sara Rajendra Kumar

4th Floor, "Riverfront House",
Behind H.K. Arts College,
Between Gandhi & Nehru Bridge,
Pujya Pramukh Swami Marg
(Riverfront Road - West),
Ahmedabad-380 009

Tel. No.: 079-26582357
2.BengaluruMs Saraswathi Shyamprasad

10/3/8, Nrupathunga Road
Bengaluru -560 001

Tel. No.: 080-22277660/ 080-22180221
3.BhopalShri Hemant Kumar Soni

Hoshangabad Road
Post Box No. 32, Bhopal-462 011

Tel. No.: 0755-2573772/ 0755-2573779
4.BhubaneswarShri Biswajit Sarangi

Pt. Jawaharlal Nehru Marg
Bhubaneswar-751 001

Tel. No.: 0674-2396207
5.ChandigarhShri M K Mall

4th Floor, Sector 17
Chandigarh

Tel. No.: 0172-2721109/ 0172-2721011/ 0172-2727118
6.ChennaiDr. Balu Kenchappa

Fort Glacis, Chennai 600 001

Tel No.: 044-25395964
7.DehradunShri Arun Bhagoliwal

74/1 G.M.V.N. Building, 1st floor,
Rajpur Road,
Dehradun - 248 001

Tel No.: 0135-2742001
8.GuwahatiShri Thotngam Jamang

Station Road, Pan Bazar
Guwahati-781 001

Tel.No.: 0361-2542556/ 0361-2512929
9.HyderabadShri T Srinivasa Rao

6-1-56, Secretariat Road
Saifabad, Hyderabad-500 004

Tel. No.: 040-23210013
10.JaipurMs. Rekha Chandanaveli

4th floor Rambagh Circle,
Tonk Road, Jaipur - 302 004

Tel. No.: 0141-2577931
11.JammuShri Ramesh Chand

Rail Head Complex,
Jammu- 180012

Tel No.: 0191-2477905
12.KanpurShri P K Nayak

M. G. Road, Post Box No. 82
Kanpur-208 001

Tel. No.: 0512-2305174/ 0512-2303004
13.KolkataShri Rabindra Kishore Panda

15, Netaji Subhash Road
Kolkata-700 001

Tel. No.: 033-22310217
14.Mumbai (I)Dr. Neena Rohit Jain

4th Floor, RBI Byculla Office Building,
Opp. Mumbai Central Railway Station,
Byculla, Mumbai-400 008

Tel No.: 022-23022028
15.Mumbai (II)Dr. Sushanta Kumar Kar

4th Floor, RBI Byculla Office
Building, Opp. Mumbai Central
Railway Station, Byculla,
Mumbai-400 008

Tel No.: 022-23001483
16.PatnaShri Rajesh Jai Kanth

Patna-800 001

Tel. No.: 0612-2322569/ 0612-2323734
17.New Delhi (I)Shri R.K. Moolchandani

Sansad Marg, New Delhi

Tel. No.: 011-23725445
18.New Delhi (II)Ms. Ruchi A S H

Sansad Marg, New Delhi

Tel. No.: 011-23724856
19.New Delhi (III)Ms. Suchitra Maurya

Sansad Marg, New Delhi

Tel. No.: 011-23715393
20.RaipurShri J. P. Tirkey

54/949, Shubhashish Parisar,
Satya Prem Vihar Mahadev Ghat
Road, Sundar Nagar, Raipur- 492013

Tel. No: 0771-2244246
21.RanchiSmt Chandana Dasgupta

4th Floor, Pragati Sadan,
RRDA Building,
Kutchery Road, Ranchi Jharkhand 834001

Tel No.: 8521346222/ 9771863111/
7542975444
22.ThiruvananthapuramShri G Ramesh

Bakery Junction
Thiruvananthapuram-695 033

Tel. No. 0471-2332723/ 0471-2323959

Click here to lodge complaint


Address and Area of Operation of the Ombudsmen for NBFCs
CentreAddress of the Office of NBFC Ombudsman
C/o Reserve Bank of India
Area of Operation
ChennaiFort Glacis, Chennai 600 001
Telephone No : 044-25395964
Fax No : 044-25395488
Tamil Nadu, Andaman and Nicobar
Islands, Karnataka, Andhra Pradesh,
Telangana, Kerala, Union Territory
of Lakshadweep and Union Territory
of Puducherry
MumbaiRBI Byculla Office Building
Opp. Mumbai Central Railway
Station Byculla, Mumbai-400 008
Telephone No : 022-23001280
Fax No : 022-23022024
Maharashtra, Goa, Gujarat, Madhya
Pradesh, Chhattisgarh, Union Territories
of Dadra and Nagar Haveli, Daman and Diu
New DelhiSansad Marg New Delhi -110001
Telephone No: 011-23724856
Fax No : 011-23725218,
011-23725219
Delhi, Uttar Pradesh, Uttarakhand, Haryana,
Punjab, Union Territory of Chandigarh
Himachal Pradesh, and Rajasthan and State
of Jammu and Kashmir
Kolkata15, Netaji Subhash Road
Kolkata-700 001
Telephone No : 033-22310217
Fax No : 033-22305899
West Bengal, Sikkim, Odisha, Assam,
Arunachal Pradesh, Manipur, Meghalaya,
Mizoram, Nagaland, Tripura, Bihar
and Jharkhand

cms [dot] nbfcochennai [at] rbi [dot] org [dot] in (Click here to lodge complaint)


List of Consumer Education and Protection Cell (CEP Cell) Contacts

Any person who has a grievance against any department of the Reserve Bank may lodge his complaint
with CEP Cell (email: crpc [at] rbi [dot] org [dot] in) same for all locations


Address and contact details of CEP Cells
Sl. No.Name of the officeAddress and contact details
1AgartalaOld Municipal Road
2nd Floor, Jackson Gate Building
Tripura West
Agartala- 799001
Telephone: 0381-2381071
2Ahmedabad3rd Floor, Nr. Income Tax
Ashram Road
Ahmedabad-380 014
Telephone: 079-27540955
3Aizawl3rd Floor, F. Kapsanga Building
Opposite Assam Rifle Gate
Dawrpui, Aizawl
Mizoram – 796 001
Tel. No. 0389-2313442
4Belapur2nd Floor, Reserve Bank of India
Sector 10, Plot No.3
CBD Belapur
Navi Mumbai - 400 614
Telephone: 022- 27578004
5Bengaluru10/3/8, Nrupthunga Road
Bengaluru-560 001
Telephone: 080- 22180397
6BhopalHoshangabad Road
Bhopal-462 011
Telephone: 0755-2551592
7BhubaneswarPt. Jawaharlal Nehru Marg
Bhubaneswar – 751001
Telephone: 0674-2390074
8ChandigarhCentral Vista, Sector 17
Chandigarh - 160 017
Telephone: 0172-2780180
9ChennaiFort Glacis, Rajaji Salai
Chennai-600 001
Telephone: 044-25361910
10Dehradun74/1, Rajpur Road
GMVN Building
Dehradun - 248 001
Telephone: 0135-2740140
11GangtokTseyang Dzong Building, Amdo Golai
NH-10, P.O. - Tadong
Gangtok -737 102
Tel. No. 03592-281117
12GuwahatiPan Bazaar, Station Road
Guwahati - 781 001
Telephone: 0361-2636559
13Hyderabad6-1-56, Secretariat Road, Saifabad
Hyderabad-500 004
Telephone: 040-23232016
14ImphalOpp. Manipur Legislative Assembly
Lilashing Khongnangkhong
Imphal (Manipur) – 795 001
Telephone: 0385-2411819
15JaipurRambagh Circle, Tonk Road
Jaipur-302 052
Telephone: 0141-2577948
16JammuRail Head Complex
Jammu - 180 012
Telephone: 0191-2479472
17KanpurM.G Road
Kanpur - 208 001
Telephone: 0512-2332938
18KochiErnakulam North
Kochi - 682 018
Tel. No. 0484-2402468
19Kolkata15, Netaji Subhas Road
Kolkata - 700 001
Telephone: 033-22130026
20Lucknow8-9, Vipin Khand, Gomti Nagar
Lucknow - 226 010
Telephone: 0522-2307948
21MumbaiMain Building
Mumbai Regional Office, Fort
Mumbai - 400 001
Telephone: 022- 22603644
22NagpurDr. Raghavendra Rao Road
Civil Lines
P.B.No.15
Nagpur - 440 001
Telephone: 0712-2806326
23New Delhi6, Sansad Marg
New Delhi - 110 001
Telephone: 011-23325247
24Panaji7th Floor, Gera Imperium-II Patto
Panaji - 403 001
Telephone: 0832-2467888
Extn: 814, 815, 809/829
25PatnaSouth Gandhi Maidan
Patna - 800 001
Telephone: 0612-2320815
26RaipurSubhashish Parisar
Satya Prem Vihar, Sundar Nagar
Raipur - 492 013
Tel. No. 0771-2242352
27RanchiR.R.D.A. Building
Pragati Sadan (4th Floor), Kutchery Road
Ranchi – 834001
Tel. No. 075429 76444
28ShillongApphira Building
Fruit Garden, Shillong-Jowai Road
PO - Laitumkhrah
Shillong - 793 003
Telephone: 0364-2501837
29Shimla40, SDA Complex
Kasumpti, Shimla
Himachal Pradesh - 171 009
Telephone: 0177-2621482
30ThiruvananthapuramBakery Junction
Thiruvananthapuram – 695 033
Telephone: 0471-2337188

Click here to lodge complaint


Central Public Information Officers (CPIOs) 

Ms. Namrata Shukla
Central Public Information Officer/General Manager
Human Resources Management Department
Reserve Bank of India, Central Office
Central Office Building (21st Floor)
Shahid Bhagat Singh Marg, Fort
Mumbai - 400001
Telephone No. 022-22610352


CAPIOs (Nodal Officers) at different Regional Offices
Regional OfficeNameDesignationTelephone & Fax No.Address
AgartalaShri Partha ChoudhuriGM (Officer-in-charge)Tel: 0381-23899332nd Floor,
Jackson Gate Building,
Lenin Sarani, Agartala,
Tripura - 799001
AhmedabadShri Ashok KumarGMTel: 079-27540045
Fax: 079-27541993
Human Resource Management Department,
Near Gandhi Bridge,
Ahmedabad
BengaluruShri. G Jagan MohanGMTel: 080-22210217
080-22180370
Fax: 080-22278139
Human Resource Management Department,
10/3/8, Nrupathunga Road,
Bengaluru 560 001
BelapurShri Rahul R KambleGMTel: 022-27560229
Fax: 022-27570015
Human Resource Management Department
Plot No.3, Sector 10
H.H. Nirmaladevi Marg
CBD, Belapur,
Navi Mumbai 400 614
BhopalVikram GoyalDGMTel: 0755-2552459
CAPIO,
Hoshangabad Road,
Bhopal
BhubaneshwarDr. Devi Prasad PandaGMTel: 0674-2396464Pt. Jawharlal Nehru Marg,
Bhubaneswar - 751 001
ChandigarhShri Rakesh TripathyGMTel: 0172-2721434
Estate Department,
Sector 17,
Chandigarh
ChennaiJayabharathi KannanDGMTel: 044-25360823
Human Resource Management Department,
Fort Glacis, Rajaji Salai,
Chennai-600 001
DehradunSmt. Tariqa SinghDGMTel: 0135-274245474/1, Rajpur Road,
GMVN Building,
Dehradun – 248001
GangtokShri Kishore PariyarGM (O-i-C)Tel: 03592-281118
Fax: 03592-281113
Tseyang Dzong,
Amdo Golai
Gangtok (Sikkim) – 737102
GuwahatiSmt. Saba Nisar Ali ShaikhDGMTel: 0361- 2517442
Fax: 0361- 254 0033
Human Resource Management Department,
Panbazar,
Guwahati - 781001
HyderabadShri B RameshGMTel: 040-23234612
Fax: 040-23232766
Human Resource Management Department,
6-1-56, Secretariat Road
Saifabad
Hyderabad 500 004
ImphalMs. Mary GwiteGMTel: 0385-2411240
0385-2411565
Opp. Manipur Legislative Assembly,
Lilashing Khongnangkhong
Imphal (Manipur) – 795 001
JammuSh. Sandeep MittalGMTel: 0191-2470188Rail Head Complex,
Jammu-180012
JaipurShri Sushil SinghalDGMTel: 0141-2573244
Fax: 0141- 256 3016
Rambagh Circle,
Tank Road,
Jaipur 302 004
KochiShri Vijay Kumar NayakGMTel: 0484-2400985
Fax: 0484-2402715
Ernakulam North,
Kochi -682 018
KanpurShri Rakesh ShuklaDGMTel: 0512-2311485
Fax: 0512-2306105
Human Resource Management Department,
Mahatma Gandhi Road,
Kanpur 208 001
KolkataShri Suddhasattwa GhoshGMTel: 033-22624047
Fax: 033-22312994
15, N.S. Road,
Kolkata-700 001
LucknowShri R P SinghGMTel: 0522-23075608-9 Vipin Khand,
Gomti Nagar,
Lucknow-226010
Mumbai Regional OfficeShri Pankaj KumarCGMTel: 022-22641033  (Extn-3111)
Fax: 022-22626144
Mumbai Regional Office,
S.B.S. Marg,
Mumbai 400 001
NagpurDr. P.S. VenkateswaranGMTel: 0712-2806303Human Resource Management Department,
Civil lines,
Opp Vidhan Bhawan
Nagpur 440 001
New DelhiShri Sanjeev PrakashGM & CAPIOTel: 011-23717554
Fax: 011-23730631
Human Resource Management Department,
6, Sansad Marg, New Delhi- 110001
PatnaMs. Binita TopnoDGMTel: 0612-2323291
Fax: 0612-2320901
Human Resource Management Department,
South Gandhi Maidan,
Patna 800 001
PanajiShri N J NampoothiriGM/OICTel - (0832) -2467825
Fax - (0832) 2970056
Foreign Exchange Department,
Gera Imperium II, 7th floor,
20 EDC Complex,
Patto Plaza, Panaji 403 001
RaipurShri Neelabh JhaDGM

Tel: 0771-2242354
Fax: 0771-2242332

54/949, Satya Prem Vihar,
Mahadev Ghat Road,
Raipur
Chhattisgarh 492 013
RanchiShri Sanjiv SinhaGM (OIC)Tel: 0651-22105094th Floor,
R.R.D.A. Building,
Pragati Sadan,
Kutchery Chowk,
Ranchi - 834 001
ShillongShri Paoboi GangteGM (Officer-in-Charge)Tel:0364-2501835
0364-2501836
Apphira Building, Fruit Garden ,
Shillong-Jowai Road ,
PO – Laitumkhrah,
Shillong - 793 003,
Meghalaya
ShimlaShri Aatish AnantDGMTel: 0177-2629480
Fax: 0177-2629728
40, SDA Complex
Kasumpti, Shimla
Himachal Pradesh-171009
ThiruvananthapuramShri V. Hari PrasadDGMTel: 0471-2323481
Fax: 0471-2330843
HRMD,
Bakery Junction,
PB No. 6507
Thiruvananthapuram -695033
Reserve Bank Staff CollegeDr. Singala SubbaiahGM/Vice PrincipalTel: 044 - 4865 9613
359, Anna Salai, Teynampet,
Chennai 600 018
College of Agricultural Banking, PuneShri V.G. SekarPrincipalTel: 020-25537756
Fax: 020-25538959
College of Agriculture Banking,
University Road,
Pune 411 016

CAPIOs (Nodal Officers) at different Departments
Central Office DepartmentName of CAPIODesignationTelephone No. (STD code - 022)Address
Consumer Education and Protection DepartmentSatish ChanderGM022-22631447Consumer Education and Protection Department
1st Floor, Amar Building Sir
P.M.Road Mumbai 400 001
Department of CommunicationSmt. Krithika ViswanathAGM022-22632834Department of Communication,
9th Floor, Central Office Building,
S.B.Singh Marg, Mumbai 400 001
Rajbhasha VibhagDr. Susheel Krishna GoreDGM022-26572805Rajbhasha Vibhag,
Central Office
C – 9, 8th  Floor,
Bandra Kurla Complex,
Mumbai – 400 051
Secretary's DepartmentSmt. Maneesha Thara RajagopalDGM022-22611110Secretary's Department
Central Office Building
Shahid Bhagat Singh Marg
Mumbai 400 001
Department of Currency ManagementShri Sudip MalikGM022-22610915Department of Currency Management
Central Office Building
Shahid Bhagat Singh Marg
Mumbai 400 001
Department of Government and Bank AccountsSmt. Priya C AppukkuttanGM022-23020986Dept.of Government & Bank Accounts,
4th floor,
Mumbai 400 008
Department of External
Investments and Operations
Shri K BabujiCGM022-22631045Department of External Investments and Operations
Central Office Building
Shahid Bhagat Singh Marg
Mumbai 400 001
Financial Markets Operations DepartmentSmt. Sangeeta DasDirector022-22612695
Financial Markets Operations Department
Main Building, First Floor
Shahid Bhagat Singh Marg,
Fort Mumbai 400 001
Financial Markets Regulation DepartmentShri Saswat MahapatraGM022-2267 6743Central Office
9th floor, Central Office Building
Shahid Bhagat Singh Road,
Fort Mumbai – 400 001
Department of Payment and Settlement SystemsShri Sudhanshu PrasadGM022-22610381
Department of Payment and Settlement Systems
Central Office Building
Shahid Bhagat Singh Marg
Mumbai 400 001
Inspection DepartmentShri Sujit Kumar ArvindGM022-26571062
Fax-022-26570415
Inspection Department, C-7, 8th floor,
Bandra-Kurla Complex
Mumbai 400 051
Legal DepartmentShri E M SaliJoint Legal Adviser022-22153375
Fax-22153470
Legal Department
5th Floor, Centre – 1
WTC,
Mumbai-400 005
Foreign Exchange DepartmentSmt. Neena Asthana AminDGM022-22610602Foreign Exchange Department
Central Office
11th Floor, Central Office Building
Shahid Bhagat Singh Road
Mumbai – 400 001
Financial Stability UnitShri Indranil ChakrabortyGM022-22706470Financial Stability Unit
3rd Floor, Amar Building
Sir P.M.Road
Mumbai 400 001
Department of RegulationShri Deepak ChikhaleDGM022-22705672
Fax-022-22705691
Department of Regulation,
Central Office Building,
Shahid Bhagat Singh Marg,
Mumbai 400 001
Department of SupervisionShri KK PandeyDGM022-22189863Department of Supervision,
Central Office, Centre-1,
Mumbai 400 005
Internal Debt Management DepartmentShri Sudarsana SahooGM022-22705122Internal Debt Management Dept. Central Office Bldg,
Shahid Bhagat Singh Marg,
Mumbai 400 001
Department of Statistics and Information ManagementShri Sneharthi GayenDirector022-26571080Dept.of Statistics and Information Management,
C-9, 6th floor, Bandra-Kurla Complex,
Mumbai 400 051
Human Resource Management Department, Central OfficeSmt Parul MathurManager022-22642678Human Resource Management Department,
Central Office Building
Shahid Bhagat Singh Marg
Mumbai 400 001
Monetary Policy DepartmentShri Shahab DanishDGM022-22610427
Fax-022-22700850
Monetary Policy Dept,
Central Office building
Shahid Bhagat Singh Marg,
Mumbai 400 001
Department of Information TechnologySmt. Sonal PatelGM022-22624851
Fax-022-022691557
Department of Information Technology
Central Office Building
Shahid Bhagat Singh Marg
Mumbai 400 001
Financial Inclusion and Development DepartmentSmt Baljit BirahGM022-22610923Financial Inclusion and Development Department
Central Office Building
Shahid Bhagat Singh Marg
Mumbai 400 001
Corporate Strategy and Budget DepartmentShri Sumed D. JawadeDGM022-22610515Corporate Strategy and Budget Department, Main building,
Shahid Bhagat Singh Marg
Mumbai 400 001
Department of Economic and Policy ResearchShri Gopal PrasadDirector022- 22610837
Fax: 022-22630061
Department of Economic and Policy Research,
7th Floor, Division of Non-Banking Financial Studies,
Central Office Building, Fort, Mumbai 400 001
Premises DepartmentSmt Shakti DubeyGM022-22610958Premises Department
5th floor,
Mumbai 400 008
Enforcement DepartmentSmt. Jayanti MohapatraGM022-22615392Mezzanine Floor,
Main Building,
Fort, Mumbai – 400001
International DepartmentDr RajmalDirector022-226308168th Floor,
Central Office Building
Shahid Bhagat Singh Marg,
Mumbai – 1
Risk Monitoring DepartmentShri Kumar Rajesh RanjanGM022-226184183rd Floor, Amar Building
Sir P M Road,
Mumbai - 400001

Chief General Manager – in – Charge is designated as
the Transparency Officer

Shri.R.L.Das
Chief General Manager in- Charge
Human Resources Management Department
Reserve Bank of India, Central Office
Central Office Building (20th Floor)
Shahid Bhagat Singh Marg, Fort
Mumbai-400001
Telephone: 022-22610301


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      Dear Team, YEA BANK Gangtok has terminated me from my services for serving my mother who is a CANCER patient and for the treatment she needed to overcome the disease. Kindly suggest what I need to do.

      Dear Team, I’ve been issued termination letter from the Yes bank Gangtok for serving me my mother at the STNM hospital of Cancer treatment. Sir, I’ve already shared the problems that I was facing to the bank and my reporting manager then. Sir, the Gangtok branch didn’t had Branch Manager or the Deputy Manger then of which I was not communicated nor discussed. I request you to intervene and find me justice as it will impact my career of which my 5 years of hard work would come to zero.Dear Sir, I wasn’t communicated nor informed of the termination. Please helpPankaj Kumar Pandit 9883724314




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