Toll free Number(s):

14448

For Grievance/Complaints

All India Number(s):

86919-60000

missed call for Information and Help

011-2332 5225

New Delhi-Head Office

022-2270 4715

Mumbai-Regional Office

0135-2742 001

Banking Ombudsman

Email(s):

crpc@rbi.org.in

For all complaints

Help Desk

Head of the Office

Shri Vivek Aggarwal, Regional Director

Address	Telephone	Fax	E-mail ID
Reserve Bank of India 6, Sansad Marg, New Delhi - 110001	011-23325225	011-23711250	rdnewdelhi [at] rbi [dot] org [dot] in (e-mail)

Working and Banking Hours

Working Hours	Weekdays	09:30 a.m. to 05:15 p.m.
Banking Hours	Weekdays	10:00 a.m. to 02:30 p.m.

SMS on Safe Digital Banking

Only use sites with https; avoid banking on free networks; regularly change and
do not share password/PIN. For more, give missed call on 14440.

Branches/ Regional Offices

List of Addresses of Banking Ombudsmen

Sl. No.	Centre	Name & Address of the Office of RBI Ombudsman C/o Reserve Bank of India
Email: crpc [at] rbi [dot] org [dot] in (Same for all locations)
1.	Ahmedabad	Smt. N Sara Rajendra Kumar 4th Floor, "Riverfront House", Behind H.K. Arts College, Between Gandhi & Nehru Bridge, Pujya Pramukh Swami Marg (Riverfront Road - West), Ahmedabad-380 009 Tel. No.: 079-26582357
2.	Bengaluru	Ms Saraswathi Shyamprasad 10/3/8, Nrupathunga Road Bengaluru -560 001 Tel. No.: 080-22277660/ 080-22180221
3.	Bhopal	Shri Hemant Kumar Soni Hoshangabad Road Post Box No. 32, Bhopal-462 011 Tel. No.: 0755-2573772/ 0755-2573779
4.	Bhubaneswar	Shri Biswajit Sarangi Pt. Jawaharlal Nehru Marg Bhubaneswar-751 001 Tel. No.: 0674-2396207
5.	Chandigarh	Shri M K Mall 4th Floor, Sector 17 Chandigarh Tel. No.: 0172-2721109/ 0172-2721011/ 0172-2727118
6.	Chennai	Dr. Balu Kenchappa Fort Glacis, Chennai 600 001 Tel No.: 044-25395964
7.	Dehradun	Shri Arun Bhagoliwal 74/1 G.M.V.N. Building, 1st floor, Rajpur Road, Dehradun - 248 001 Tel No.: 0135-2742001
8.	Guwahati	Shri Thotngam Jamang Station Road, Pan Bazar Guwahati-781 001 Tel.No.: 0361-2542556/ 0361-2512929
9.	Hyderabad	Shri T Srinivasa Rao 6-1-56, Secretariat Road Saifabad, Hyderabad-500 004 Tel. No.: 040-23210013
10.	Jaipur	Ms. Rekha Chandanaveli 4th floor Rambagh Circle, Tonk Road, Jaipur - 302 004 Tel. No.: 0141-2577931
11.	Jammu	Shri Ramesh Chand Rail Head Complex, Jammu- 180012 Tel No.: 0191-2477905
12.	Kanpur	Shri P K Nayak M. G. Road, Post Box No. 82 Kanpur-208 001 Tel. No.: 0512-2305174/ 0512-2303004
13.	Kolkata	Shri Rabindra Kishore Panda 15, Netaji Subhash Road Kolkata-700 001 Tel. No.: 033-22310217
14.	Mumbai (I)	Dr. Neena Rohit Jain 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 Tel No.: 022-23022028
15.	Mumbai (II)	Dr. Sushanta Kumar Kar 4th Floor, RBI Byculla Office Building, Opp. Mumbai Central Railway Station, Byculla, Mumbai-400 008 Tel No.: 022-23001483
16.	Patna	Shri Rajesh Jai Kanth Patna-800 001 Tel. No.: 0612-2322569/ 0612-2323734
17.	New Delhi (I)	Shri R.K. Moolchandani Sansad Marg, New Delhi Tel. No.: 011-23725445
18.	New Delhi (II)	Ms. Ruchi A S H Sansad Marg, New Delhi Tel. No.: 011-23724856
19.	New Delhi (III)	Ms. Suchitra Maurya Sansad Marg, New Delhi Tel. No.: 011-23715393
20.	Raipur	Shri J. P. Tirkey 54/949, Shubhashish Parisar, Satya Prem Vihar Mahadev Ghat Road, Sundar Nagar, Raipur- 492013 Tel. No: 0771-2244246
21.	Ranchi	Smt Chandana Dasgupta 4th Floor, Pragati Sadan, RRDA Building, Kutchery Road, Ranchi Jharkhand 834001 Tel No.: 8521346222/ 9771863111/ 7542975444
22.	Thiruvananthapuram	Shri G Ramesh Bakery Junction Thiruvananthapuram-695 033 Tel. No. 0471-2332723/ 0471-2323959
Click here to lodge complaint

All Banks IFSC/MICR Codes

Frequently Asked Questions

Address and Area of Operation of the Ombudsmen for NBFCs

Centre	Address of the Office of NBFC Ombudsman C/o Reserve Bank of India	Area of Operation
Chennai	Fort Glacis, Chennai 600 001 Telephone No : 044-25395964 Fax No : 044-25395488	Tamil Nadu, Andaman and Nicobar Islands, Karnataka, Andhra Pradesh, Telangana, Kerala, Union Territory of Lakshadweep and Union Territory of Puducherry
Mumbai	RBI Byculla Office Building Opp. Mumbai Central Railway Station Byculla, Mumbai-400 008 Telephone No : 022-23001280 Fax No : 022-23022024	Maharashtra, Goa, Gujarat, Madhya Pradesh, Chhattisgarh, Union Territories of Dadra and Nagar Haveli, Daman and Diu
New Delhi	Sansad Marg New Delhi -110001 Telephone No: 011-23724856 Fax No : 011-23725218, 011-23725219	Delhi, Uttar Pradesh, Uttarakhand, Haryana, Punjab, Union Territory of Chandigarh Himachal Pradesh, and Rajasthan and State of Jammu and Kashmir
Kolkata	15, Netaji Subhash Road Kolkata-700 001 Telephone No : 033-22310217 Fax No : 033-22305899	West Bengal, Sikkim, Odisha, Assam, Arunachal Pradesh, Manipur, Meghalaya, Mizoram, Nagaland, Tripura, Bihar and Jharkhand
cms [dot] nbfcochennai [at] rbi [dot] org [dot] in (Click here to lodge complaint)

Grievance Redressal/Complaints

File a Complaint

List of Consumer Education and Protection Cell (CEP Cell) Contacts

Any person who has a grievance against any department of the Reserve Bank may lodge his complaint
with CEP Cell (email: crpc [at] rbi [dot] org [dot] in) same for all locations

Address and contact details of CEP Cells
Sl. No.	Name of the office	Address and contact details
1	Agartala	Old Municipal Road 2nd Floor, Jackson Gate Building Tripura West Agartala- 799001 Telephone: 0381-2381071
2	Ahmedabad	3rd Floor, Nr. Income Tax Ashram Road Ahmedabad-380 014 Telephone: 079-27540955
3	Aizawl	3rd Floor, F. Kapsanga Building Opposite Assam Rifle Gate Dawrpui, Aizawl Mizoram – 796 001 Tel. No. 0389-2313442
4	Belapur	2nd Floor, Reserve Bank of India Sector 10, Plot No.3 CBD Belapur Navi Mumbai - 400 614 Telephone: 022- 27578004
5	Bengaluru	10/3/8, Nrupthunga Road Bengaluru-560 001 Telephone: 080- 22180397
6	Bhopal	Hoshangabad Road Bhopal-462 011 Telephone: 0755-2551592
7	Bhubaneswar	Pt. Jawaharlal Nehru Marg Bhubaneswar – 751001 Telephone: 0674-2390074
8	Chandigarh	Central Vista, Sector 17 Chandigarh - 160 017 Telephone: 0172-2780180
9	Chennai	Fort Glacis, Rajaji Salai Chennai-600 001 Telephone: 044-25361910
10	Dehradun	74/1, Rajpur Road GMVN Building Dehradun - 248 001 Telephone: 0135-2740140
11	Gangtok	Tseyang Dzong Building, Amdo Golai NH-10, P.O. - Tadong Gangtok -737 102 Tel. No. 03592-281117
12	Guwahati	Pan Bazaar, Station Road Guwahati - 781 001 Telephone: 0361-2636559
13	Hyderabad	6-1-56, Secretariat Road, Saifabad Hyderabad-500 004 Telephone: 040-23232016
14	Imphal	Opp. Manipur Legislative Assembly Lilashing Khongnangkhong Imphal (Manipur) – 795 001 Telephone: 0385-2411819
15	Jaipur	Rambagh Circle, Tonk Road Jaipur-302 052 Telephone: 0141-2577948
16	Jammu	Rail Head Complex Jammu - 180 012 Telephone: 0191-2479472
17	Kanpur	M.G Road Kanpur - 208 001 Telephone: 0512-2332938
18	Kochi	Ernakulam North Kochi - 682 018 Tel. No. 0484-2402468
19	Kolkata	15, Netaji Subhas Road Kolkata - 700 001 Telephone: 033-22130026
20	Lucknow	8-9, Vipin Khand, Gomti Nagar Lucknow - 226 010 Telephone: 0522-2307948
21	Mumbai	Main Building Mumbai Regional Office, Fort Mumbai - 400 001 Telephone: 022- 22603644
22	Nagpur	Dr. Raghavendra Rao Road Civil Lines P.B.No.15 Nagpur - 440 001 Telephone: 0712-2806326
23	New Delhi	6, Sansad Marg New Delhi - 110 001 Telephone: 011-23325247
24	Panaji	7th Floor, Gera Imperium-II Patto Panaji - 403 001 Telephone: 0832-2467888 Extn: 814, 815, 809/829
25	Patna	South Gandhi Maidan Patna - 800 001 Telephone: 0612-2320815
26	Raipur	Subhashish Parisar Satya Prem Vihar, Sundar Nagar Raipur - 492 013 Tel. No. 0771-2242352
27	Ranchi	R.R.D.A. Building Pragati Sadan (4th Floor), Kutchery Road Ranchi – 834001 Tel. No. 075429 76444
28	Shillong	Apphira Building Fruit Garden, Shillong-Jowai Road PO - Laitumkhrah Shillong - 793 003 Telephone: 0364-2501837
29	Shimla	40, SDA Complex Kasumpti, Shimla Himachal Pradesh - 171 009 Telephone: 0177-2621482
30	Thiruvananthapuram	Bakery Junction Thiruvananthapuram – 695 033 Telephone: 0471-2337188
Click here to lodge complaint

List of Customer Facilitation Centres – NEFT/RTGS

Central Public Information Officers (CPIOs)

Ms. Namrata Shukla
Central Public Information Officer/General Manager
Human Resources Management Department
Reserve Bank of India, Central Office
Central Office Building (21st Floor)
Shahid Bhagat Singh Marg, Fort
Mumbai - 400001
Telephone No. 022-22610352

CAPIOs (Nodal Officers) at different Regional Offices

Regional Office	Name	Designation	Telephone & Fax No.	Address
Agartala	Shri Partha Choudhuri	GM (Officer-in-charge)	Tel: 0381-2389933	2nd Floor, Jackson Gate Building, Lenin Sarani, Agartala, Tripura - 799001
Ahmedabad	Shri Ashok Kumar	GM	Tel: 079-27540045 Fax: 079-27541993	Human Resource Management Department, Near Gandhi Bridge, Ahmedabad
Bengaluru	Shri. G Jagan Mohan	GM	Tel: 080-22210217 080-22180370 Fax: 080-22278139	Human Resource Management Department, 10/3/8, Nrupathunga Road, Bengaluru 560 001
Belapur	Shri Rahul R Kamble	GM	Tel: 022-27560229 Fax: 022-27570015	Human Resource Management Department Plot No.3, Sector 10 H.H. Nirmaladevi Marg CBD, Belapur, Navi Mumbai 400 614
Bhopal	Vikram Goyal	DGM	Tel: 0755-2552459	CAPIO, Hoshangabad Road, Bhopal
Bhubaneshwar	Dr. Devi Prasad Panda	GM	Tel: 0674-2396464	Pt. Jawharlal Nehru Marg, Bhubaneswar - 751 001
Chandigarh	Shri Rakesh Tripathy	GM	Tel: 0172-2721434	Estate Department, Sector 17, Chandigarh
Chennai	Jayabharathi Kannan	DGM	Tel: 044-25360823	Human Resource Management Department, Fort Glacis, Rajaji Salai, Chennai-600 001
Dehradun	Smt. Tariqa Singh	DGM	Tel: 0135-2742454	74/1, Rajpur Road, GMVN Building, Dehradun – 248001
Gangtok	Shri Kishore Pariyar	GM (O-i-C)	Tel: 03592-281118 Fax: 03592-281113	Tseyang Dzong, Amdo Golai Gangtok (Sikkim) – 737102
Guwahati	Smt. Saba Nisar Ali Shaikh	DGM	Tel: 0361- 2517442 Fax: 0361- 254 0033	Human Resource Management Department, Panbazar, Guwahati - 781001
Hyderabad	Shri B Ramesh	GM	Tel: 040-23234612 Fax: 040-23232766	Human Resource Management Department, 6-1-56, Secretariat Road Saifabad Hyderabad 500 004
Imphal	Ms. Mary Gwite	GM	Tel: 0385-2411240 0385-2411565	Opp. Manipur Legislative Assembly, Lilashing Khongnangkhong Imphal (Manipur) – 795 001
Jammu	Sh. Sandeep Mittal	GM	Tel: 0191-2470188	Rail Head Complex, Jammu-180012
Jaipur	Shri Sushil Singhal	DGM	Tel: 0141-2573244 Fax: 0141- 256 3016	Rambagh Circle, Tank Road, Jaipur 302 004
Kochi	Shri Vijay Kumar Nayak	GM	Tel: 0484-2400985 Fax: 0484-2402715	Ernakulam North, Kochi -682 018
Kanpur	Shri Rakesh Shukla	DGM	Tel: 0512-2311485 Fax: 0512-2306105	Human Resource Management Department, Mahatma Gandhi Road, Kanpur 208 001
Kolkata	Shri Suddhasattwa Ghosh	GM	Tel: 033-22624047 Fax: 033-22312994	15, N.S. Road, Kolkata-700 001
Lucknow	Shri R P Singh	GM	Tel: 0522-2307560	8-9 Vipin Khand, Gomti Nagar, Lucknow-226010
Mumbai Regional Office	Shri Pankaj Kumar	CGM	Tel: 022-22641033 (Extn-3111) Fax: 022-22626144	Mumbai Regional Office, S.B.S. Marg, Mumbai 400 001
Nagpur	Dr. P.S. Venkateswaran	GM	Tel: 0712-2806303	Human Resource Management Department, Civil lines, Opp Vidhan Bhawan Nagpur 440 001
New Delhi	Shri Sanjeev Prakash	GM & CAPIO	Tel: 011-23717554 Fax: 011-23730631	Human Resource Management Department, 6, Sansad Marg, New Delhi- 110001
Patna	Ms. Binita Topno	DGM	Tel: 0612-2323291 Fax: 0612-2320901	Human Resource Management Department, South Gandhi Maidan, Patna 800 001
Panaji	Shri N J Nampoothiri	GM/OIC	Tel - (0832) -2467825 Fax - (0832) 2970056	Foreign Exchange Department, Gera Imperium II, 7th floor, 20 EDC Complex, Patto Plaza, Panaji 403 001
Raipur	Shri Neelabh Jha	DGM	Tel: 0771-2242354 Fax: 0771-2242332	54/949, Satya Prem Vihar, Mahadev Ghat Road, Raipur Chhattisgarh 492 013
Ranchi	Shri Sanjiv Sinha	GM (OIC)	Tel: 0651-2210509	4th Floor, R.R.D.A. Building, Pragati Sadan, Kutchery Chowk, Ranchi - 834 001
Shillong	Shri Paoboi Gangte	GM (Officer-in-Charge)	Tel:0364-2501835 0364-2501836	Apphira Building, Fruit Garden , Shillong-Jowai Road , PO – Laitumkhrah, Shillong - 793 003, Meghalaya
Shimla	Shri Aatish Anant	DGM	Tel: 0177-2629480 Fax: 0177-2629728	40, SDA Complex Kasumpti, Shimla Himachal Pradesh-171009
Thiruvananthapuram	Shri V. Hari Prasad	DGM	Tel: 0471-2323481 Fax: 0471-2330843	HRMD, Bakery Junction, PB No. 6507 Thiruvananthapuram -695033
Reserve Bank Staff College	Dr. Singala Subbaiah	GM/Vice Principal	Tel: 044 - 4865 9613	359, Anna Salai, Teynampet, Chennai 600 018
College of Agricultural Banking, Pune	Shri V.G. Sekar	Principal	Tel: 020-25537756 Fax: 020-25538959	College of Agriculture Banking, University Road, Pune 411 016

CAPIOs (Nodal Officers) at different Departments

Central Office Department	Name of CAPIO	Designation	Telephone No. (STD code - 022)	Address
Consumer Education and Protection Department	Satish Chander	GM	022-22631447	Consumer Education and Protection Department 1st Floor, Amar Building Sir P.M.Road Mumbai 400 001
Department of Communication	Smt. Krithika Viswanath	AGM	022-22632834	Department of Communication, 9th Floor, Central Office Building, S.B.Singh Marg, Mumbai 400 001
Rajbhasha Vibhag	Dr. Susheel Krishna Gore	DGM	022-26572805	Rajbhasha Vibhag, Central Office C – 9, 8th Floor, Bandra Kurla Complex, Mumbai – 400 051
Secretary's Department	Smt. Maneesha Thara Rajagopal	DGM	022-22611110	Secretary's Department Central Office Building Shahid Bhagat Singh Marg Mumbai 400 001
Department of Currency Management	Shri Sudip Malik	GM	022-22610915	Department of Currency Management Central Office Building Shahid Bhagat Singh Marg Mumbai 400 001
Department of Government and Bank Accounts	Smt. Priya C Appukkuttan	GM	022-23020986	Dept.of Government & Bank Accounts, 4th floor, Mumbai 400 008
Department of External Investments and Operations	Shri K Babuji	CGM	022-22631045	Department of External Investments and Operations Central Office Building Shahid Bhagat Singh Marg Mumbai 400 001
Financial Markets Operations Department	Smt. Sangeeta Das	Director	022-22612695	Financial Markets Operations Department Main Building, First Floor Shahid Bhagat Singh Marg, Fort Mumbai 400 001
Financial Markets Regulation Department	Shri Saswat Mahapatra	GM	022-2267 6743	Central Office 9th floor, Central Office Building Shahid Bhagat Singh Road, Fort Mumbai – 400 001
Department of Payment and Settlement Systems	Shri Sudhanshu Prasad	GM	022-22610381	Department of Payment and Settlement Systems Central Office Building Shahid Bhagat Singh Marg Mumbai 400 001
Inspection Department	Shri Sujit Kumar Arvind	GM	022-26571062 Fax-022-26570415	Inspection Department, C-7, 8th floor, Bandra-Kurla Complex Mumbai 400 051
Legal Department	Shri E M Sali	Joint Legal Adviser	022-22153375 Fax-22153470	Legal Department 5th Floor, Centre – 1 WTC, Mumbai-400 005
Foreign Exchange Department	Smt. Neena Asthana Amin	DGM	022-22610602	Foreign Exchange Department Central Office 11th Floor, Central Office Building Shahid Bhagat Singh Road Mumbai – 400 001
Financial Stability Unit	Shri Indranil Chakraborty	GM	022-22706470	Financial Stability Unit 3rd Floor, Amar Building Sir P.M.Road Mumbai 400 001
Department of Regulation	Shri Deepak Chikhale	DGM	022-22705672 Fax-022-22705691	Department of Regulation, Central Office Building, Shahid Bhagat Singh Marg, Mumbai 400 001
Department of Supervision	Shri KK Pandey	DGM	022-22189863	Department of Supervision, Central Office, Centre-1, Mumbai 400 005
Internal Debt Management Department	Shri Sudarsana Sahoo	GM	022-22705122	Internal Debt Management Dept. Central Office Bldg, Shahid Bhagat Singh Marg, Mumbai 400 001
Department of Statistics and Information Management	Shri Sneharthi Gayen	Director	022-26571080	Dept.of Statistics and Information Management, C-9, 6th floor, Bandra-Kurla Complex, Mumbai 400 051
Human Resource Management Department, Central Office	Smt Parul Mathur	Manager	022-22642678	Human Resource Management Department, Central Office Building Shahid Bhagat Singh Marg Mumbai 400 001
Monetary Policy Department	Shri Shahab Danish	DGM	022-22610427 Fax-022-22700850	Monetary Policy Dept, Central Office building Shahid Bhagat Singh Marg, Mumbai 400 001
Department of Information Technology	Smt. Sonal Patel	GM	022-22624851 Fax-022-022691557	Department of Information Technology Central Office Building Shahid Bhagat Singh Marg Mumbai 400 001
Financial Inclusion and Development Department	Smt Baljit Birah	GM	022-22610923	Financial Inclusion and Development Department Central Office Building Shahid Bhagat Singh Marg Mumbai 400 001
Corporate Strategy and Budget Department	Shri Sumed D. Jawade	DGM	022-22610515	Corporate Strategy and Budget Department, Main building, Shahid Bhagat Singh Marg Mumbai 400 001
Department of Economic and Policy Research	Shri Gopal Prasad	Director	022- 22610837 Fax: 022-22630061	Department of Economic and Policy Research, 7th Floor, Division of Non-Banking Financial Studies, Central Office Building, Fort, Mumbai 400 001
Premises Department	Smt Shakti Dubey	GM	022-22610958	Premises Department 5th floor, Mumbai 400 008
Enforcement Department	Smt. Jayanti Mohapatra	GM	022-22615392	Mezzanine Floor, Main Building, Fort, Mumbai – 400001
International Department	Dr Rajmal	Director	022-22630816	8th Floor, Central Office Building Shahid Bhagat Singh Marg, Mumbai – 1
Risk Monitoring Department	Shri Kumar Rajesh Ranjan	GM	022-22618418	3rd Floor, Amar Building Sir P M Road, Mumbai - 400001

List of the Departments and their Contact Persons

Bank Holidays

Form Center

Chief General Manager – in – Charge is designated as
the Transparency Officer

Shri.R.L.Das
Chief General Manager in- Charge
Human Resources Management Department
Reserve Bank of India, Central Office
Central Office Building (20th Floor)
Shahid Bhagat Singh Marg, Fort
Mumbai-400001
Telephone: 022-22610301

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Pankaj Kumar Pandit • Wed Jan 03 2024 at 9:21:59 AM

Dear Team, YEA BANK Gangtok has terminated me from my services for serving my mother who is a CANCER patient and for the treatment she needed to overcome the disease. Kindly suggest what I need to do.

Dear Team, I’ve been issued termination letter from the Yes bank Gangtok for serving me my mother at the STNM hospital of Cancer treatment. Sir, I’ve already shared the problems that I was facing to the bank and my reporting manager then. Sir, the Gangtok branch didn’t had Branch Manager or the Deputy Manger then of which I was not communicated nor discussed. I request you to intervene and find me justice as it will impact my career of which my 5 years of hard work would come to zero.Dear Sir, I wasn’t communicated nor informed of the termination. Please helpPankaj Kumar Pandit 9883724314

Reserve Bank Of India (RBI) Contact Number
14448