Toll free Number(s):

1800 180 1290

Toll Free, SBI Cards

1800 180 1295

BSNL,MTNL

1800 1111 09

To Block Your Card

All India Number(s):

1860 180 1290

Customer Helpline No.

1860 500 1290

Customer Support

1860 180 7777

Escalate Your Query

5676791

SMS Services

39 02 02 02

Call With City Your STD Code

Email(s):

customer.care@sbicard.com

Corporate.Communications@sbicard.com

Select your preferred language,

Press 1- For English
Press 2- For Hindi
Press 3- For Other

After selecting language

Press 1- For information about your credit card
Press 2- To report lost or stolen card, unauthorized transaction on your card
Press 4- To apply or check application status
Press 6- To generate pin

SBI Card (IVRS Flow)

Walk-in Desk Address

Form Center

App

9594-6666-59 (Give missed call to download app)
Install App

Lost or Stolen Card

Contact

1800 1111 09 (Toll Free)
1800 180 1290 (Toll Free)
1860 180 1290
(STD code of your city) 39020202

Through SMS

SMS Block XXXX to 5676791 from your registered mobile number
XXXX is last 4 digits of SBI Card
Send the transaction details on 9223008333 to block your card

Through Online

Log on to sbicard.com and instantly block your card
by clicking on ‘Block Lost \Stolen Card’

SMS Service

Kind of information needed	Send an SMS to 5676791
Balance enquiry	BAL XXXX
Available credit and cash limit	AVAIL XXXX
Block your lost or stolen card	BLOCK XXXX
Last payment status	PAYMENT XXXX
Reward point summary	REWARD XXXX
Subscribe to e-statement	ESTMT XXXX
Request for duplicate statement	DSTMT XXXX MM (Statement Month in MM)

Missed Call Service

Kind of information needed	Virtual mobile number
Balance Enquiry	Give a missed call at 8422845512
Available Credit and Cash Limit	Give a missed call at 8422845513
Reward Point Summary	Give a missed call at 8422845514
Last Payment Status	Give a missed call at 8422845515

Grievance Redressal

Escalate a Query

If you are not satisfied with our response to your online Interaction:
Escalate your Interaction or call at 1860-180-7777

Escalation Matrix

Click here to see Escalation Matrix and other options.

Grievance Redressal Officer

Designation	Email	Address
Nodal Officer	nodalofficer [at] sbicard [dot] com	DLF Infinity Towers, Tower C, 10th–12th Floor, Block 2, Building 3, DLF Cyber City, Gurgaon –122002 (Haryana)

Principal Nodal Officer

PrincipalNodalOfficer [at] sbicard [dot] com
CustomerServiceHead [at] sbicard [dot] com

Feedback

feedback [at] sbicard [dot] com

Address

SBI Cards and Payment
Services Limited
Unit 401 & 402, 04th Floor,
Aggarwal Millennium Tower,
E-1,2,3 Netaji Subhash Place,
Wazirpur, New Delhi 110034
Tel: 0124-4589803,
Fax: 0124-3987306