Toll free Number(s):

1800 313 2120

Customer Support, 24/7

All India Number(s):

022-6699 9999

Card Blocking

022-7199 9999

Blocking your card

98206 20454

SMS Services

90290 11133

For Balance Enquiry

90290 11144

Statement for last 5 transactions

+91-22-41834500/528/529/530/542/560

For NRI Banking

Email(s):

pibnetbanking@svcbank.com

For Net Banking Queries

netbanking@svcbank.com

Net Banking related issues

IVRS Menu

1800 313 2120

First select the prefered language

Press 1 - If you are an existing customer
- Press 1 - To block your Debit card
- Press 2 - For Balance enquiry, Account transaction & Cheque related queries
- Press 3 - For Debit card, Internet banking & Mobile banking
- Press 4 - To initiate request for Account statement, Cheque book & Balance certificate
- Press 5 - For more information regarding Branch address, working hours, atm locations & local services.
- Press 6 - To know about deposits & loan services
- Press 7 - To talk to the customer care executive
Press 2 - If you are a new customer
- Press 1 - For new account enquiry
- Press 2 - For branch address & working hours
- Press 3 - For products & services related information
Press 0 - Previous Menu
Press # - To repeate the option

SMS Service

SMS to 9820620454 for the queries in following ways

S. No.	SMS	Facility
1	SBAL	Account Balance
2	STRA	Last Three Transactions
3	SCHQ	Cheques (Issued) Status
4	STOPCARD	To permanently block Debit Card
5	SWOFF <space> (last four digit of your card number)	To temporarily disable Debit Card Transactions
6	SWON <space> (last four digit of your card number)	To enable Debit Card Transactions
7	SWOFFINT <space> (last four digit of your card number)	To disable International Transactions
8	OFFECOM <space> (last four digit of your card number)	To disable E-Commerce Transactions
9	ONECOM <space> (last four digit of your card number)	To enable E-Commerce Transactions

Regional Offices

Sr No	Regional Offices:	Telephone No.	Address
01	D.G.M.'s Office, Bengaluru	080-26676305/ 080-71231000	1, Central Bank Road Chamrajpet, Bengaluru - 560018
02	GM's Office, Pune	020-60606071/ 8237046072/ 8237006073	303, Chintamani Pride, Near City Pride Kothrud Theatre, Kothrud, Pune – 411038
03	A.G.M.'s Office, Kolhapur	0231-2659527/ 0231-2667938 Fax: 0231-2667724	Unit No. O-2, Mahavir Chambers, C.S.NO. 681 B, E ward Shahupuri, 2nd lane, Kolhapur - 416 001
04	Regional Office, Aurangabad	0240-2970038/ 0240-2970040	3rd Floor, Sai Trade Center, Opp Railway Station, Aurangabad - 431001
05	Regional Office, Nashik	0253-2353554	Dev's Arcade, Samarth Nagar, Near Tanishq Showroom, Mahatma Nagar Road, Nashik 422005
06	D.M.'s Office, Gujarat	079-26871143/ 079-26871142/ 079-26871140	Unit No. 18, Primate Complex, Cross Road, Satellite, Ahmedabad - 380015

Download Forms

Grievances

Level 1

Lodge your complaint to the Branch Manager in nearest branch for immediate redressal & it will be resolved within 4 working days from the date of the receipt of the complaint by the Branch Head.

Level 2

In case no response for lodge complaint after expiry of 4 working days from the date of the receipt or not satisfied with solution then it may be referred to respective Divisional Manager at C.O./Zonal Office.

Level 3

In case yet not resolved or expired 4 working days from the date of the receipt of the complaint at the DM level, then it may be referred to AGM/DGM.

Zonal Offices

Zone	Branches Covered	Contact No.	Second Level Contact	Third Level contact
Mumbai	Mumbai, Navi Mumbai, Thane	022-71991000	Divisional Manager, Retail Distribution, Mumbai	Asst. General Manager, Retail Distribution, Mumbai
Mumbai	Branches in Gujarat	079-26871143/ 079-26871142/ 079-26871140	Divisional Manager, Corporate Banking	Asst. General Manager, Retail Distribution, Mumbai
Mumbai	Branches in Nashik	0253-2353553/ 0253-2353554	Divisional Manager, Corporate Banking	Asst. General Manager, Retail Distribution, Mumbai
Pune	Branches in Pune area, Ahmednagar, Solapur	020-60606071	Divisional Manager, Retail Distribution, Pune	Asst. General Manager, Retail Distribution, Pune-Kolhapur-Aurangabad
Kolhapur	Branches in Kolhapur area, Icchalkaranji, Jaisingpur, Karad, Sangli, Belgaum , Goa	0231-2659527	Divisional Manager, Retail Distribution, Kolhapur	Asst. General Manager, Retail Distribution, Pune-Kolhapur-Aurangabad
Marathwad	Branches in Aurangabad, Nagpur, Akola, Amravati, Jalna, Jalgaon, Khamgaon, Latur, Nanded, Waluj	0240-2324931/ 0240-2324929	Divisional Manager, Corporate Banking	Asst. General Manager, Retail Distribution, Pune-Kolhapur-Aurangabad
Bengaluru	Branches in Bengaluru, Mangalore, Shirali, Hubli, Dharwad, Chennai, Hyderabad, Secunderabad, Mysore, Coimbatore	080-26604785	Divisional Manager, Retail Distribution, Bengaluru	Asst. General Manager, Bengaluru Region
New Delhi	Branches in New Delhi	011-25753869	Divisional Manager, Corporate Banking	Dy. General Manager, Retail Distribution, Mumbai

Level 3

In charge of Loans & Advances –Retail, SME & Large Borrowers
Head - Corporate Banking
SVC Co-operative Bank Ltd.
SVC Tower, J. Nehru Road
Vakola, Santacruz (East)
Mumbai - 400 055
022-66999999

Level 4

For queries related to Retail Banking
Head–Retail Banking
SVC Co-operative Bank Ltd.
6th Floor, Dosti Pinnacle, Plot No. E-7,
Road No.: 22,
Wagle Estate, Thane 400604
022-71991000

Level 5

Nodal Officer (In case not satisfied with Retail Banking solution)
AGM-Operations (Nodal Officer)
SVC Co-operative Bank Ltd.
6th Floor, Dosti Pinnacle, Plot No. E-7,
Road No.: 22,
Wagle Estate, Thane 400604
022-71991490
Email: custgrievance [at] svcbank [dot] com

Level 6

Managing Director of the Bank (In case not satisfied with Nodal Officer solution)
SVC Co-operative Bank Ltd.
SVC Tower, J. Nehru Road
Vakola, Santacruz (East)
Mumbai - 400 055

Level 7

In case not satisfied with the Managing Director’s reply, concerned Banking Ombudsman at the following address
Address & Area of Operation of RBI Ombudsmen

Head Office

Location	City	Contact	Address
Mumbai	Vakola	022-66999999/ 022-71999999	SVC Tower, Nehru Road, Vakola Santacruz (E), Mumbai – 400 055
Mumbai	Thane	022-71991000	Unit No.601-602-603 Dosti Pinnacle Plot No. E-7, Road No.22, Wagle Estate, Thane 400604