South African Airways Customer Care Services022 62376222
All India Number(s):
Flight Booking
Head Quarters Address :
OR Tambo International Airport
Kempton Park, Ekurhuleni, Gauteng, South Africa
Booking Office In India
Reservation Office
Tel No:+91 22 62376222 |
Email ID:BomRes [at] flysaa [dot] com |
Address: South African Airways c/o Interglobe Air Transport, |
Sales Offices
City | Contact Person | Email ID |
---|---|---|
Bangalore | Percy Soans | renauld [dot] soans [at] interGlobe [dot] com |
Hyderbad | Imran Mohammed | imran [dot] mohammed [at] interglobe [dot] com |
Chennai | P Munuswamy | p [dot] munuswamy [at] interglobe [dot] com |
Kolkata | Rumella Dutta | Rumela [dot] Dutta [at] interglobe [dot] com |
Ahmedabad | Ashish Saran | Ashish [dot] Saran [at] interglobe [dot] com |
New Delhi | Nikunj Vakil | Nikunj [dot] Vakil [at] interGlobe [dot] com |
List of International Offices
South Africa
Reservations | Email Address: Reservationsjnb [at] flysaa [dot] com Tel : +27 11 978 1111 or 0861 606 606 Office Hours : Daily, 06h00 to 22h00 (GMT) |
Customer Services | Email Address: SAAcustomerservice [at] flysaa [dot] com Office Hours: Weekdays, 08h00 - 16h30 (GMT) |
Baggage Service | Email Address : Baggageservices [at] flysaa [dot] com Tel: +27 11 978 3733 |
Refunds | Email Address: OnlineRefunds [at] flysaa [dot] com Tel: +27 11 978 1786 |
Cargo | Email Address: SAACargoReservations [at] flysaa [dot] com Tel: +27 11 978 3366 |
Voyager | Email Address :voyager [at] flysaa [dot] com Tel: +27 11 978 1234 |
Argentina
Tickets ,Reservation & Voyager | Tel: +54 11 5032 7850 saa-sales [at] expan [dot] com [dot] ar |
Sales | Tel: +54 11 5238 9924 saa-sales [at] expan [dot] com [dot] ar Opening hours: Mon - Fri 09:00 - 13:00 and 14:00 - 17:45 |
Cargo | Tel: +54 11 4322 4222 saacargobue [at] crossracer [dot] aero Opening hours: Mon - Fri 09:00 - 18:00 |
Australia
General Enquiries | Tel: +61 1 300 435 972 Fax: +61 8 9216 2223 Opening hours: Mon - Fri 09:00 - 17:00 |
Perth International Airport | Fax: +61 8 9477 1314 Opening hours: Tue - Fri 08:30 - 16:00 and Sat - Sun 08:30 - 14:30 |
Administration Office Address | South African Airways, Level 7 , 7th Floor, 68 St Georges Terrace, Perth W.A, 6000, Australia |
Austria
General Enquiries | Tel: +43 1 587 1585 Fax: +43 1 587 1489 Opening hours: Mon - Fri 09:00 - 17:00 |
Administration Office Address | BFS Touristik, Heiligenstädterstr. 31/2/5, A-1190 Vienna, Austria |
Brazil
Physical Address: | SAC (Portuguese only) |
Telephone/Fax: | Tel: 0800 7711030 (Brazil only) 0800 77 13 999 |
Office Hours: | 24 hours a day / 7 days per week |
Baggage Services | Tel: +55 11 2445 2655 BSGRU [at] FLYSAA [dot] COM |
Cargo Office | Tel: +55 11 2445 5614 Fax: +55 11 2445 5615 OPSGRU [at] CROSSRACER [dot] COM [dot] BR |
Airport Office | Tel: +55 11 2445 4151 Fax: +55 11 2445 4152 TOGRU [at] FLYSAA [dot] COM |
General Enquiries | Tel : 55 11 3065 5115 Fax: 55 11 3065 5116 SAABRAZIL [at] FLYSAA [dot] COM |
7. Cambodia
Telephone/Fax: | +855 23 22 11 35/22 13 34/ 22 11 34 |
Address | Room 124 Phnom Penh Center Block A, Coner Sihanouk (274) and Sothearos (3) Tonle Bassac, Chamkamon, Phnom Penh, Cambodia. |
8. Cape Verde
Physical Address: | Aeroporto Int Amilcar Cabral Cp 44 Ilha Do Sal |
Telephone/Fax: | +238 241 1358 or +238 241 1788 |
Fax
| +238 241 1093 |
Email ID | saasal2 [at] cvtelecom [dot] cv |
9. Chile
Physical Address: | SPACE Adriana Frugone Av. 11 de Septiembre 1881 of. 713 Providencia Santiago Chile |
Telephone/Fax: | tel: 56 2 376 9040 fax: 56 2 376 9044 ventas [at] representacionesspace [dot] cl |
Office Hours: | 09h00-18h00 Mon-Fri Closed Sat/Sun |
Distance/ Taxifare: | 30kms USD15.00 |
10. China
Physical Address: | Beijing BEALL GSA Business Consulting Services Ltd. Room 1703 Richen International Center No. 13 Nong Zhan Guan Nan Lu Chaoyang District Beijing 100125, China. |
Telephone/Fax: | tel: 86 10 6595 0066 fax: 8610 6595 0029 |
Office Hours: | 08:30 - 17:30 Mon - Fri Sat, Sun & Public Holidays - Closed |
Distance/ Taxifare: | 22KM USD 10.00 CNY 70 |
Physical Address: | Beijing BEALL GSA Business Consulting Services Ltd. A1006 Hotel Landmark Canton 8 Qiao Guang Road Guangzhou PR China 510115. |
Telephone/Fax: | tel: 86 20 8333-0682 OR 86 20 8319 6599 fax: 86 20 8333 0322 |
Office Hours: | 09:00 - 12: 30 & 13:30 - 17:30 Mon - Fri Sat, Sun & Public Holidays - Closed |
Distance/ Taxifare: | - USD 20.00 CNY 120 |
Physical Address: | Beijing BEALL GSA Business Consulting Services Ltd. Room 1906 World Trade Plaza No. 500 Guangdong Road Huangpu District Shanghai 200001 China. |
Telephone/Fax: | tel: 86 21 6362 1461 fax: 86 21 6362 0197 |
Office Hours: | 09:00 - 17:30 Mon - Fri Sat, Sun & Public Holidays - Closed |
Distance/ Taxifare: | 45KM USD 20.00 - 22.00 CNY 140 - 145 |
Denmark
Physical Address: | South African Airways, Linnesgade 18, 1st floor, DK-1361 Copenhagen K, Denmark |
Telephone/Fax: | Tel: +45 3314 3031 |
Office Hours: | Fri 08:30 - 16:30 |
France
Physical Address: | South African Airways, c/o Aviareps, 122, avenue des Champs Elysées, 75008 Paris, France |
Telephone/Fax: | tel: +33 153435317 fax:+33 153437919 |
SAA [dot] france [at] aviareps [dot] com |
Germany
Physical Address | GLOBAIR, s.r.o. GSA for SAA Dusni 3, 110 00 Praha 1 Czech Republic |
euhelp [at] flysaa [dot] com | |
Voyager | Tel: +49 6929980312 euhelp [at] flysaa [dot] com |
Customer Services Details | euhelp [at] flysaa [dot] com |
Ticket desk Details | Frankfurt Airport, Terminal 1B, Counter 657 Tel: +49 6969024244 |
Cargo office details | Tel: +49 6969594060 |
Baggage information | euhelp [at] flysaa [dot] com |
Telephone/Fax | Tel.+49 6929980320 Fax+49 6929980377 or +49 6929980355 |
Greece
Physical Address | South African Airways c/o Discover the World Marketing, 151 Kyprou Ave, 164 51 Argyroupolis, Greece |
Telephone/Fax: | Tel: +30 2109600942 Fax:+30 2109600941 |
info [at] discovertheworld [dot] gr | |
Distance/ Taxifare: |
Hong Kong
Physical Address: | South African Airways c/o Aviareps 11, rue Auber 75009 Paris France |
Telephone/Fax: | Tel: 852 2877 3277 Fax: 852 2311 1174 |
Airport flight enquiry | Tel: (852) 2216-1088 Fax:852 2383 8892 |
Cargo Office(Sales) | Tel: 852 2215 3609 or 852 2215 3629 or 852 2215 3632 Fax:852 2215 3636 |
Physical Address: | Reservations & Ticketing |
Telephone/Fax: | tel: 0825-800969 e-mail:SAA [dot] france [at] aviareps [dot] com |
Office Hours: | Monday to Friday 09:00 am to 01:00 pm 02:00 pm to 05:00 pm |
Distance/ Taxifare: | |
Physical Address: | Voyager |
Telephone/Fax: | tel: 0825-800969 fax: 33 1 53 43 79 19 e-mail:SAA [dot] france [at] aviareps [dot] com |
Office Hours: | Monday to Friday 09:00 am to 01:00 pm 02:00 pm to 05:00 pm |
Distance/ Taxifare: |
Hungary
Physical Address: | South African Airways - GSA Tensi Aviation Ltd. H-1023 Budapest, Komjadi B.u.1. |
Telephone/Fax: | Tel: 36 (1) 999 1490 Fax: 36 (1) 999 1466 e-mail:flysaa [at] tensi [dot] hu |
Office Hours: | Weekdays 09.00 - 17.00 |
Distance/ Taxifare: |
Indonesia
Physical Address: | 27th Floor, Unit C - ALLIANZ TOWER Jl. HR Rasuna Said Superblok 2 Kawasan Kuningan Persada Jakarta Selatan 12980 Indonesia. |
Telephone/Fax | tel:62 21 290 79787 fax: 62 21 290 79810 e-mail : Sales-oal [at] aviationindonesia [dot] com and reservation [at] aviationindonesia [dot] com |
Ireland
Physical Address: | Reservations |
Reservation | tel :0844 375 9680 or +44 (0)20 8576 5500 |
Baggage (post travel) | Report and trace delayed baggage: Tel: 0344 375 4256 |
Airport office (Closed public holidays) | tel: +44 (0) 20 8897 3645 fax:+44 (0) 20 8564 9245 |
Change and refunds and enquiries | tel: 0208 576 5555 saauk [at] flysaa [dot] com |
Israel
Physical Address: | South African Airways, 2nd Floor Migdalot building, 25 Ben Yehuda st., Tel Aviv, 61260, Israel |
Telephone/Fax: | tel: 972 3 795 1344 fax: +97 237951339 |
Office Hours: | 09:00-17:00 Sun-Thurs Fri-Sat Closed Holiday eve 09:00-12:30 |
Italy
Physical Address: | South African Airways c/o AVIAREPS AG, Piazza della Repubblica 32, 20124 Milan, Italy |
Telephone/Fax: | E-Mail:SalesSAA [dot] Italy [at] aviareps [dot] com |
Office Hours: | 09:00-17:00 Mon-Fri |
Reservations/Ticketing | tel: 39 0243458381 SalesSAA [dot] Italy [at] aviareps [dot] com |
Japan
Physical Address: | Akasaka Lions Building, 1-1-2 Moto Akasaka, Minato-ku, Tokyo, 107-0051, Japan. |
Telephone/Fax: | tel: 813 3470 1901 fax: 813 3470 1904 |
Office Hours: | 09:00 - 17:30 Mon - Fri Sat, Sun & Public Holidays - Closed |
Kingdom of Saudi Arabia
Physical Address: | South African Airways c/o GSA Mosaid Travel and Tourism Services, Hamad Aljasir street, District Alrowdah, Jeddah, Kingdom of Saudi Arabia |
Telephone/Fax: | tel: +966 2 682 0710 fax: +966 2 682 6264 |
Office Hours: | 0900 - 1330 & 1700 - 2100 Saturday - Thursday |
Malaysia
Physical Address: | Level 9, Office Tower No. 1, Jalan Nagasari (Off Jalan Raja Chulan) 50200 Kuala Lumpur |
Telephone/Fax: | Tel : 603 2141 7456 or 603 2141 3899 Fax : 603 2148 1357 Email : kultosa [at] pacificworld [dot] travel |
Office Hours: | 09:00-17:00 Mon-Fri 09:00-13:00 Sat Closed Sundays |
Pacific World travel (Penang) | |
Physical Address: | GSA : Pacific world travel SDN BHD Suite 2.03a, Menara Maa, 170 Jalan Argyll, 10050,Penang, Malaysia. |
Telephone/Fax: | TEL : 604-229 3754 FAX : 604-229 2644 Email : pwtpen [at] pacificworld [dot] travel |
Office Hours: | 09:00-17:00 Mon-Fri 09:00-13:00 Sat Closed Sundays |
Pacific World travel (Kota Kinabalu) | |
Physical Address: | GSA:Pacific World Travel SDN BHD Suite m1-03a,Mezzanine floor, Menara Maa, no 6, Lorong Api-Api Satu. 88000 Kota Kinabalu, Sabah Malaysia. |
Telephone/Fax: | TEL : 608-848 4730 FAX : 608-848 4740 Email : pwtbki [at] pacificworld [dot] travel |
Netherlands
Physical Address: | Aviareps BV Beechavenue 104 1119 PP Schiphol- Rijk Netherlands |
Telephone/Fax: | tel: 31 (0)20-6 55 11 77 fax: 31 (0)20-6 23 0151 E-Mail: saa [dot] bru [at] aviareps [dot] com |
Office Hours: | 09:00-17:00 |
New Zealand
Physical Address: | Finance House Level 6 52 Swanson Street Auckland |
Telephone/Fax: | tel: 64 9 977 2237 fax: 64 9 977 2212 email address: NZReservations [at] flysaa [dot] com |
Office Hours: | 08:30-17:00 Mon-Fri |
Physical Address: | Cargo |
Telephone/Fax: | tel: 64 9 308 3356 fax: 64 9 308 3388 |
Office Hours: | 09:30-17:30 |
Oman
Physical Address: | SOUTH AFRICAN AIRWAYS GSA - MAJAN TRAVELS. P.O BOX 488 RUWI, POSTAL CODE 112 SULTANATE OF OMAN |
Telephone/Fax: | tel: 00968 24765029 fax: 00968 24765005 |
Office Hours: | 0830AM - 0530PM (SATURDAY TO WEDNESDAY) 0830AM - 0200PM (THURSDAY) FRIDAY HOLIDAY |
Phillipines
Physical Address: | Aerotel Ltd. Corp. 10/F., Rufino Pacific Tower, 6784 Ayala Avenue, Makati City 1226, Philippines. |
Telephone/Fax: | tel: 632 884 8129 fax: 632 856 1315 fax: 632 856 1382 |
Office Hours: | 09:00 - 17:00 Mon - Fri Sat, Sun & Public Holidays - Closed |
Poland
Physical Address: | South African Airways c/o DTL Sp. z o.o., 16/4 Tamka Str, 00-349 Warsaw, Poland |
Telephone/Fax: | tel:+48 224553824 saa [at] dtl [dot] waw [dot] pl |
Portugal
Physical Address: | South African Airways c/o ATR, Av. D. João II, Lote 1.16.1 – 8º andar, Edifício ES Viagens, 1990-083 Lisbon, Portugal |
Telephone/Fax: | Phone:+351 217618991 E-Mail:saa [at] atr [dot] co [dot] pt |
Russia
Physical Address: | South African Airways c/o Aviareps AG, Olympiysky prospect, 14, BC “Diamond Hall”, 129 090 Moscow, Russia |
Telephone/Fax: | tel:+7 495 937 59 53 SAA [at] aviareps [dot] com |
Office Hours: | Mon-Fri: 9h00-18h00 |
Singapore
Physical Address: | GSA: AVIATION SERVICES (GSA) PTE LTD, 100 TRAS STREET #13-01AMARA CORPORATE TOWER SINGAPORE 079027 |
Telephone/Fax: | tel: +65 622 7 7911 fax: +65 6221 8810 |
| |
Office Hours: | 09:00-18:00 Mon-Fri |
Cargo | |
Telephone/Fax: | tel: +65 6543 2290 fax:+65 6543 2296 |
South Korea
Physical Address: | 16/F., Soonwha Building, 5-2 Soonwha-Dong Chung-Ku, Seoul, South Korea 100-700. |
Telephone/Fax: | tel: 82 2775 4697 fax: 82 2778 6128 |
Spain
Physical Address: | South African Airways c/o EUROINDICO, S.L., Via Dos Castillas 9C, Portal 2, 3º B, 28224 Pozuelo de Alarcón, Spain |
Telephone/Fax: | tel: +34 912960420 southafricanairwaysmadrid [at] flysaa [dot] com |
Sri Lanka
Physical Address: | South African Airways c/o GSA, Worldlink Air Service Pty. Ltd., M7 Galandri Hotel, 64 Lotus RD, Colombo, Sri Lanka |
Telephone/Fax: | tel: 4 1 430707/94 fax: 4 1 445288 wlink [at] sri [dot] lanka [dot] net |
Taiwan
Physical Address: | 10F-5, No. 168, Section 3, Nanjing East Road, Zhongshan District, Taipei City, 10488, Taiwan R.O.C |
Telephone/Fax: | tel: +886 2 2771-0616 |
Thailand
Physical Address: | South African Airways, 20th Floor, Vorawat Building, 849 Silom Road, Bangkok, 10500 |
Telephone/Fax: | tel: +66 2 635 1413,+66 2 635 1414 fax:+66 2 635 1421 |
Turkey
Physical Address: | South African Airways c/o Aviareps , Miralay Sefikbey Sokak 9/5 Gümüssuyu, 34437 Taksim, Istanbul, Turkey |
Telephone/Fax: | Tel:+90 2122974851 Fax: +90 2122974854 |
Ukraine
Physical Address: | Aviareps Ukraine 9/2, Chervonoarmijska, of.4 Kiev, 01004 |
Telephone/Fax: | Phone No:+38 0444906501 Fax:+38 0444965989 |
United Arab Emirates
Reservations and ticketing (At dubai airport) | Tel: 04/ 3970 766,+971 (0)50/ 6578923 |
Physical Address | AUH Reservation & Ticketing |
Telephone/Fax | Tel: 02/ 6780 038 Fax: 02/ 6766 996 |
United Kingdom
Reservations | |
Telephone/Fax: | tel: 0844 375 9680,+44 (0)20 8576 5500 |
Changes ,Refunds,and General Enquiries | |
Telephone/Fax: | tel: 0844 375 9680 or +44 (0)20 8576 5500 fax: 0845 409 4590 or +44 (0)20 8576 5526 |
Physical Address:Group bookings (10 passengers or more) | |
Telephone/Fax: | tel: 44 (0) 208 576 5555 fax: 44 (0) 208 576 5526 |
Voyager | |
Telephone/Fax: | tel: 0844 412 4802 or +44 (0)20 8576 5501 Email:voyageruk [at] flysaa [dot] com |
Baggage | |
Telephone | tel:0344 375 4256 |
Airport Office | |
Telephone/Fax: | tel: 44 (0) 20 8897 3645 fax: 44 (0) 20 8564 9245 |
Office Hours: | 06:00 - 22:00 Mon-Sun |
United States
Physical Address: | 1200 S Pine Island Rd, Suite 650 Plantation, FL 33324 |
Telephone/Fax: | Tel:1-800-722-9675 Fax: 1-954-769-5069 Email: saausa [at] flysaa [dot] com |
Office Hours: | 09:00 - 17:00 ET Mon-Fri |
Department: | Voyager |
Telephone/Fax: | Tel: 1-800-359-7220 Fax: 1-954-769-5079 |
Email: | FLLVoyager [at] flysaa [dot] com |
Office Hours: | 09:00 - 17:00 ET Mon-Fri |
Department: | Customer Care |
Telephone/Fax: | Tel : 1-954-769-5023 Fax : 1-954-769-5069 |
Email: | saausa [at] flysaa [dot] com |
Office Hours: | 08:30 - 16:30 ET Mon-Fri |
Department: | Group Sales |
Email: | groupsNA [at] flysaa [dot] com |
Physical Address: | JFK International Airport Terminal #4 Concourse B Room 272.004 Jamaica, NY 11430 |
Telephone: | 1-800-722-9675 |
Office Hours: | 06:00 - 14:00 ET Daily |
Department: | Baggage Office |
Telephone: | 1-888-725-3522 -or 1-718-360-8927 |
Office Hours: | 08:00 - 22:00 ET Daily |
Physical Address: | Dulles International Airport Main Terminal Check-in Zone 3 Concourse B |
Telephone: | 1-800-722-9675 |
Office Hours: | 05:00 - 10:00 ET & 11:00 - 19:00 ET Daily |
Department: | Baggage Office |
Telephone: | 1-703-572-0785 -or |
Office Hours: | 08:00 - 22:00 ET Daily |
List of SAA Department Contact Numbers
Department | Telephone Number | Email Account |
---|---|---|
Cargo | +2711-978-6947 | cargogm [at] flysaa [dot] com |
Commercial | +2711-978-1732 | gmcommercial@ flysaa.com |
Finance | +2711-978-1296 | cfo [at] flysaa [dot] com |
Human Resources | +2711-978-5106 | hrservices [at] flysaa [dot] com |
ITS | +2711-978-2266 | cio [at] flysaa [dot] com |
Legal | +2711-978-2952 | gmlegal [at] flysaa [dot] com |
Media | +2711-978-2298 | media [at] flysaa [dot] com |
Office of the Chief Executive | +2711-978-1908 | ceo [at] flysaa [dot] com |
Procurement | +2711-978-5873 | cpo [at] flysaa [dot] com |
Risk & Compliance | +2711-978-6736 | gmrisk&compliance@ flysaa.com |
Sponsorships | +2711-978-2298 | sponsorships@ flysaa.com |
Customer Services Contact Numbers :
Service | Contact Number | Fax | Office Timings | |
---|---|---|---|---|
Customer Services | +27 978 2888 27 11 978 288 0860 003 146 (Share Call) | 27 11 978 9567 | SAAcustomerservice [at] flysaa [dot] com | Mon - Fri: 08:00 - 16:30 (GMT) Closed weekends & South African Public Holidays |
Reservations | 27 (0)11 978 1111 0861 606 607 (Share Call) | Reservationsjnb [at] flysaa [dot] com | 24 Hours | |
Voyager | 27 (0)11 978 1234 | Voyagerservicerecovery [at] flysaa [dot] com | Weekdays, 07h00 to 21h00 (GMT) Saturdays, Sundays & South African Public Holidays, 08:00 - 14:00 | |
Baggage Service (Lost/damaged) | 27 (0)11 978 3733 | Baggageservices [at] flysaa [dot] com | Daily, 07h00 to 19h00 (GMT) | |
Refunds | 27 (0)11 978 1786 | e-commerceonlinerefunds [at] flysaa [dot] com | Weekdays, 08h00 to 16h30 (GMT), Closed weekends & South African Public Holidays | |
Website Queries | webhelp [at] flysaa [dot] com |