Swiss Airlines Customer Care Number
1800 102 5838

http://www.swiss.com

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Flight Ticket Booking Site

Toll free Number(s):

1800 102 5838

Mon-Sat 9am-6pm

All India Number(s):

022-6685 9051

Mumbai Airport

011-4963 8951

Delhi Airport

0124-4815 000

India

Cancel & Refund

All refunds Are possible for Swiss electronic ticket, taxes and charges, and/or additional services booked over swiss.com or a Swiss Service Centre.
Once a refund has been requested, the ticket is no longer valid and no rebooking is possible.
For more information please read

Contacts departments

For other matters, please contact the relevant department:
Bookings: Service Center
Applications: SWISS Jobgate- external link
Sponsoring: partnershipmarketing [at] swiss [dot] comContact form
Advertising: advertising [at] swiss [dot] com
SWISS head office: +41 (0)848 700 700

SWISS Service Center

Location	Phone
Switzerland	+41 848 700 700
Brazil	+55 11 4700 8910
France	+33 892 232 501
Germany	+49 69 867 98 000
Italy	+39 848 868 120
South Africa	+27 860 040 506
Spain	+34 901 116 712
USA/Canada	+1 877 359 7947
Other countries	+41 848 700 700

Airports In India

Location	Name	Contact	Opening Hours	Web Check-in	Address
Mumbai	Chhatrapati Shivaji Maharaj International Airport - T2	Tel: 022-66859051 to 022-66859056 Fax: 022- 66859059	All days (0930hrs to next day 0400hrs)	0008004420044 (only in english) 24 hours	Chhatrapati Shivaji Maharaj International Airport - T2 Level 3, E8-3073 Sahar, Mumbai 400099, India
Delhi	Indira Gandhi International - Terminal 3	Tel: 011-49638951 to 011-49638954 Fax: 011-49638955	All days (09:30hrs to next day 04:00hrs)	0008004420044 (only in english) 24 hours	Swiss International Air Lines Ltd. Room Number 24, Office Level 04, Indira Gandhi International Airport, Terminal 3. New Delhi 110037 India.

Countrywise Contact Details

Country	Booking Enquiries	Airport Ticket Office/City
Switzerland	Geneva Telephone +41 848 700 700	Geneva airport Ticket desk Switzerland Daily 05:00-20:00 hours
	Lugano Telephone +41 848 700 700 24 hours	Airport Lugano Via Aeroporto 6982 Agno Daily 06:30-18:45
	Zurich Telephone +41 848 700 700 24 hours	Airport Terminal 1 Travel Office Sales Daily 06:00-22:00 hours Bahnhofstrasse 25 Mon-Fri 08:30-18:00 hours Sat 09:30-16:00 hours
	Not Provided	Swiss International Air Lines Customer Feedback Services P.O. Box 8010 Zurich Switzerland Your issue is important to us. If you have any comments, praise or criticism concerning earlier flights, please contact us by using the contact form.
Albania	Tirana Telephone +41 848 700 700 24 hours	Not Provided
Argentina	Buenos Aires Tel: +54 11 2039 7110 Mon-Fri 09:00-18:00 in Spanish 24/7 service in English	Not Provided
Australia	Sydney Tel:+61 1300 290 365 24 hours	Not Provided
Austria	Vienna Tel: +43 810 81 08 40 24 hours	Not Provided
Bahrain	Bahrain Tel:+973 178 287 61 Tel: +973 178 287 62 Tel: +973 178 287 63 Fax: +973 178 277 42 Sun-Thu 08:00-18:00 Sat 08:00-14:00	c/o Lufthansa German Airlines Kanoo Travel Centre Umm al Hassan Manama Sun-Thu 08:00-18:00 Sat 08:00-14:00
Belgium	Brussels Tel: +32 78 15 53 19 (local number) 24 hours	Not Provided
Bosnia & Hercegovina	Sarajevo Tel: +387 5523 3980 E-Mail: servisni [dot] centar [at] swiss [dot] com Mon-Fri 08:30-17:00	Not Provided
Brasil	Sao Paulo Tel: +55 11 4700 8910 Portuguese: Mon–Fri: 8:00-19:00, Sat–Sun 9:00-17:00 English 24/7	Not Provided
Bulgaria	Sofia Tel: +359 29 35 82 19 Email:info [dot] bulgaria [at] swiss [dot] com Mon-Fri: 09:00-17:30	Not Provided
Canada	All airports in Canada Tel: +1 877 359 79 47 TTY users: 711 24 hours	Not Provided
China(mainland)	Beijing Tel: +86 40 08 82 08 80 Fax: +86 21 63 40 66 78 Daily 09:00-19:00 Macao Tel: +853 28 71 36 36 Fax: +853 28 71 31 21 Mon-Fri 09:00-18:00 Sat 09:00-13:00 Shanghai Tel: +86 40 08 82 08 80 Fax: +86 21 63 40 66 78 Daily 09:00-19:00	Not Provided
Croatia	Split Tel: +385 17 77 64 29 Email:servisni [dot] centar [at] swiss [dot] com Mon-Fri 08:30-17:00 Zagreb Tel: +385 17 77 64 29 Email:servisni [dot] centar [at] swiss [dot] com Mon-Fri 08:30-17:00	Not Provided
Cuba	Varadero Tel: +41 848 700 700 (Swiss number) 24 hours	Not Provided
Cyprus	Larnaca Tel: +30 210 300 4339 24 hours	Not Provided
Czech Republic	Prague Tel: +420 29 633 5613 E-Mail: info [dot] czechrepublic [at] swiss [dot] com Mon-Fri 08:30-17:00	Not Provided
Denmark	Copenhagen Tel: +45 70 10 50 64 24 hours	Not Provided
Dominican Republic	Puerto Plata Tel: +41 848 700 700 (Swiss number) 24 hours Punta Cana Tel: +41 848 700 700 (Swiss number) 24 hours	Not Provided
Egypt	All airports in Egypt Tel: +20 225803500 Fax: +20 2 25803539 Email: cai [dot] service-team [at] dlh [dot] de Sun-Thu 08:30-16:30	Not Provided
Finland	Helsinki Tel: +358 9 69 37 90 34 Fax: +358 9 69 37 92 05 24 hours	Not Provided
France	All airports in France Tel:+33 157 324 652 24 hours	Not Provided
Germany	All airports in Germany Tel: +49 69 867 98 000 24 hours	Not Provided
Greece	All airports in Greece Tel: +30 210 300 43 39 Email: info [dot] greece [at] swiss [dot] com 24 hours	Swiss International Air Lines Customer Service Kifissias Ave. 248 GR-15231 Chalandri, Athen Greece
Hong Kong, China	Hong Kong Tel: +852 28 46 63 10 Fax: +86 21 63 40 66 78 Daily 09:00-19:00	Not Provided
Hungary	Budapest Tel: +36 14 292 202 Email: info [dot] hungary [at] swiss [dot] com Mon-Fri 08:30-17:00	Not Provided
India	India Tel: +91 1244815000 Mon-Sat 09:00-18:00	Not Provided
Indonesia	Jakarta Tel: +61 001 803 8526562 (Toll Free) Mon-Fri 09:00-17:00	Not Provided
Iran	Tehran Tel: +98 21 833 88 Fax: +98 21 88 10 46 50 Sat-Wed 08:00-16:00	c/o Lufthansa German Airlines 1st floor, No.2208, Vali Asr Ave. Above Dr.Beheshti Ave. Tehran 1433885146 Sat-Wed 08:00-16:00
Ireland	Dublin Tel:1890 20 05 15 (local number only reachable from within Ireland) Fax: +353 1 814 4063 24 hours	Not Provided
Israel	Tel Aviv Tel:+972 3 905 80 49 Email: contact [dot] telaviv [at] dlh [dot] de Sun-Thu 08:30-17:00	Not Provided
Italy	All airports in Italy Tel:+41 44 511 1447 24 hours	Not Provided
Japan	Tokyo Tel: +81 570 089 000 Tel (from overseas): +81 3 5405 6821 Fax: +81 3 5402 5249 (JPY15/3 min in Japan) Mon-Fri 09:00-18:00 Weekend and Holiday 09:00-17:00	Not Provided
Jordan	Amman Tel: +962 6 520 01 80 Fax: +962 6 520 01 89 Sun-Thu 09:00-17:00	c/o Lufthansa German Airlines Shmeisani Area Abdul Hameed Sharaf 48, Al Naji Building P.O. Box 830445, Amman 11183 Sun-Thu 08:30-17:00
Kenya	Mombasa Tel: +254 800 723 936 Mon-Fri 08:30-17:00 nboggteam [at] dlh [dot] de Nairobi Tel: +254 800 723 936 Mon-Fri 08:30-17:00 nboticketteam [at] dlh [dot] de	SWISS City ticket office 1st floor, Regal Plaza Limuru Road, Parklands Nairobi Mon-Fri 08:30-17:00
Kuwait	Safat Tel: +971 4 389 8100 Fax: +971 4-381 61 71 Sun-Thu 09:00–17:30	Swiss International Air Lines Dubai World Trade Center, 18th floor P.O.Box 29322, Shk Zayed Road, Dubai. United Arab Emirates Sun-Thu 09:00-17:30
Lebanon	Beirut Tel: +41 848 700 700 (Swiss number) 24 hours	Not Provided
Latvia	Riga Tel: +371 661 636 8124 hours	Not Provided
Luxemburg	Luxemburg Tel: +352 34 2080 83 70 24 hours	Not Provided
Macedonia	Ohrid Tel: +381 11 33 47 641 (Serbian language only) Email: info [dot] serbia [at] swiss [dot] com Mon-Fri 08:30-17:00 Skopje Tel: +381 11 33 47 641 (Serbian language only) Email: info [dot] serbia [at] swiss [dot] com Mon-Fri 08:30-17:00	Not Provided
Malaysia	Tel: +60 3 2053 1898 Mon-Fri 09:30-17:30	Not Provided
Maldives	Male Tel: +91 22 67 13 72 00 Mon-Sat 09:00-17:30	Not Provided
Malta	Valletta +356 27781639 24 hours	Not Provided
Mauritius	Mauritius Tel: +41 848 700 700 (Swiss number) 24 hours	Not Provided
Mexico	Mexico City Tel: +41 848 700 700 (Swiss number) 24 hours Cancun Tel: +41 848 700 700 (Swiss number) 24 hours	Not Provided
Montenegro	Podgorica E-Mail: servisni [dot] centar [at] swiss [dot] com Mon-Fri 08:30-17:00	Not Provided
Morocco	All airports in Morocco Tel: +34 91 276 85 74 Fax: +34 91 393 64 22 24 hours	Not Provided
Netherlands	Amsterdam Tel: +31 207003707 24 hours	Not Provided
New Zealand	Auckland Toll free Tel. within NZL: +64 800 94 52 20 Fax: +64 9 377 27 66 Mon-Fri 09:00 – 17:00	Not Provided
Norway	Oslo Tel: +47 81 00 00 12 24 hours	Not Provided
Oman	Muscat Toll free Tel: +968 80077452 Sat-Thu 09:00-19:00 Email: agencysupport [dot] gcc [at] dlh [dot] de	Not Provided
Pakistan	Tel: 00-800-01-001/ +92 8558058488 Sat-Thu 10:00-20:00 Email: agencysupport [dot] gcc [at] dlh [dot] de	Not Provided
Philippines	Manila Tel: +63 2 626 3760 (Local) Mon-Sun 09:00-18:00	Not Provided
Poland	Warsaw Tel: +48 22 512 39 21 Email:info [dot] poland [at] swiss [dot] com Mon-Fri 08:30-17:00	Not Provided
Portugal	Funchal Tel: +351 80 820 04 87 Mon - Fri 09:00 - 17:00 Lisbon Tel: +351 80 820 04 87 Fax: +351 21 841 38 79 Mon - Fri 09:00 - 17:00 PortoTel: +351 80 820 04 87 Mon - Fri 09:00 - 17:00	Not Provided
Qatar	Doha Tel: +971 4 389 8100 Fax: +971 4 381 61 71 Sun-Thu 09:00–17:30	Swiss International Air Lines Dubai World Trade Center, 18th floor P.O.Box 29322, Shk Zayed Road, Dubai.United Arab Emirates Sun-Thu 09:00-17:30
Romania	Bukarest Tel national: +40 21 655 07 24 Email:info [dot] romania [at] swiss [dot] com Mon-Fri 09:00-17:30 Tel international: +41 848 700 700 (Swiss number) 24 hours, English language only	Not Provided
Russia	Moscow Tel: +7 495 411 84 43 Mon-Fri 09:00-20:00 Sat-Sun 09:30-18:00 St. Petersburg Tel: +7 495 411 84 43 Mon-Fri 09:00-20:00Sat-Sun 09:30-18:00	Not Provided
Saudi Arabia	Al Khobar Tel: +971 4 389 8100 Fax: +971 4 381 61 71 Sun-Thu 09:00–17:30 Jeddah Tel: +971 4 389 8100 Fax: +971 4 381 61 71 Sun-Thu 09:00–17:30 Riyadh Tel: +971 4 389 8100 Fax: +971 4 381 61 71 Sun-Thu 09:00–17:30	Swiss International Air Lines Dubai World Trade Center, 18th floor P.O.Box 29322, Shk Zayed Road, Dubai. United Arab Emirates Sun-Thu 09:00-17:30 Swiss International Air Lines Dubai World Trade Center, 18th floor P.O.Box 29322, Shk Zayed Road, Dubai. United Arab Emirates Sun-Thu 09:00-17:30 Swiss International Air Lines Dubai World Trade Center, 18th floor P.O.Box 29322, Shk Zayed Road, Dubai. United Arab Emirates Sun-Thu 09:00-17:30
Serbia	Belgrade Tel: +381 114 30 01 60 Email:info [dot] serbia [at] swiss [dot] com Mon-Fri 08:30-17:00 Pristina Tel: +381 114 30 01 60 Email:info [dot] serbia [at] swiss [dot] com Mon-Fri 08:30-17:00	Not Provided
Singapore	Singapore Tel: +65 68 23 20 10 24 hours	Not Provided
Slovakia	Bratislava Tel: +421 250 112 128 Email:info [dot] slovakia [at] swiss [dot] com Mon-Fri 08:30-17:00	Not Provided
Slovenia	Ljubljana Tel: +386 18 88 86 11 Email:servisni [dot] centar [at] swiss [dot] com Mon-Fri 08:30-17:00	Not Provided
South Africa	Cape Town Tel: +27 860 040 506 (International number) 24 hours Johannesburg Tel: +27 860 040 506 (International number) 24 hours	Swiss International Air Lines Customer Service P.O. Box 299 Parklands 2121 South Africa
South Korea	Seoul Tel: +41 848 700 700 24 hours	Not Provided
Spain	Barcelona Tel: +34 901 11 67 12 (only local call) Fax: +34 93 298 39 39 24 hours Fuerteventura Tel: +34 901 11 67 12 (only local call) Fax: +34 91 393 64 22 24 hours Ibiza Tel: +34 901 11 67 12 (only local call) Fax: +34 91 393 64 22 24 hours Jerez de la Frontera Tel: +34 901 11 67 12 (only local call) Fax: +34 91 393 64 22 24 hours Lanzarote Tel: +34 901 11 67 12 (only local call) Fax: +34 91 393 64 22 24 hours Las Palmas Tel: +34 901 11 67 12 (only local call) Fax: +34 91 393 64 22 24 hours Madrid Tel: +34 901 11 67 12 (only local call) Fax: +34 91 393 64 22 24 hours Màlaga Tel: +34 901 11 67 12 (only local call) Fax: +34 95 204 81 86 24 hours Menorca Tel: +34 901 11 67 12 (only local call) Fax: +34 91 393 64 22 24 hours Palma de Mallorca Tel: +34 901 11 67 12 (only local call) Fax:+34 97 178 91 02 24 hours Tenerife Tel: +34 901 11 67 12 (only local call) Fax: +34 91 393 64 22 24 hours Valencia Tel: +34 901 11 67 12 (only local call) Fax: +34 91 749 76 17 24 hours	Not Provided
Sri Lanka	Colombo Tel: +94 1 12 43 54 03 Fax: +94112329092 Mon-Fri 08:30-17:00 Sat 09:00-12:00	c/o Baurs Airservices Ltd. Baurs Building 5 Upper Chatham Street Mon-Fri 08:30-17:00 Sat 09:00-12:00 Swiss International Air Lines Customer Service Urmi Estate, 10th Floor 95 Ganpatrao Kadam Marg, Lower Parel West,Mumbai–400013 India
Sweden	Stockholm Tel: +46 8 58 77 04 45 24 hours	Not Provided
Taiwan, China	Taipei Tel: +886 2 23 25 88 61 Fax: +886 2 23 25 22 61 Daily 09:00-19:00	c/o World Express Inc.12F, No. 4, JenAi Road, Sec 4 Taipei Mon-Fri 09:00-12:30, 13:30-18:00
Tanzania	Dar es Salaam Tel: +255 22 551 00 20 Mon-Fri 08:00-16:30 Sat 08:30-12:30 Kilimanjaro Tel: +255 22 551 00 20 Mon-Fri 08:00-16:30 Sat 08:30-12:30	SWISS City Ticket Office Acacia Estate Kinondoni Road 84 P.O. Box 2109 Mon-Fri 08:00-16:30 Sat 08:30-12:30 habari [at] swiss [dot] com Swiss International Air Lines Customer Service P.O. Box 2109 Dar Es Salaam Tanzania
Thailand	Bangkok Tel: +66 2 056 6868 Extension 2 Fax:+66 2 664 2808 Mon-Fri 8:30-17:30 Phuket Tel: +66 2 056 6868 Extension 2 Fax:+66 2 664 2808 Mon-Fri 8:30-17:30	Swiss International Air Lines Customer Service Suvarnabhumi International Airport Room T5-027-C Main terminal 99 Moo 10 Bangna-trad highway KM 15 Rachathewa bangphli 10540 Samutprakarn Thailand
Tunisia	Djerba Tel: +41 848 700 700 (Swiss number) 24 hours Enfidha Tel: +41 848 700 700 (Swiss number) 24 hours Monastir Tel: +41 848 700 700 (Swiss number) 24 hours	Not Provided
Turkey	All airports in Turkey Tel: +90 212 375 59 35 Mon-Fri 09:00-18:00	Swiss International Air Lines Customer Service Ozsezen Is Merkezi Buyukdere Cad No. 122 C Blok Kat 5 Zincirlikuyu 34394 Istanbul Turkey
Ukraine	Kiev Tel: +380 893 240 610 Mon-Fri 09:00-18:00 Sat-Sun 09:00-17:00	Not Provided
United Arab Emirates	Dubai Tel: +971 4 389 8100 Fax: +971 4 381 61 71 Sun-Thu 09:00–19:00	Swiss International Air Lines Dnata building Sheik Zayed Road, Dubai United Arab Emirates Sun-Thu 09:00-19:00
United Kingdom	All airports in the United Kingdom Tel: +44 345 601 09 56 Fax: 020 73 65 24 73 24 hours	If you live in a country within the EU, an Online Dispute Resolution platform has been set up. You can find out more on the UK Contact page.
USA	All airports in the USA Tel: +1 877 359 79 47 24 hours	Swiss International Air Lines Customer Service 1640 Hempstead Tpke East Meadow, NY 11554 United States of America Customer Service Hotline telephone number for post travel and disability (DOT Part 382) related issues: +1 855 254 1842 (toll free) Aviation Consumer Proctection Division U.S. Department of Transportation http://airconsumer.dot.gov Aviation Consumer Protection Division, C-75 U.S. Department of Transportation 1200 New Jersey Ave., S.E. Washington, D.C. 20590
Vietnam	Ho Chi Minh City Tel: +84 28 3827 9858 Mon-Fri 08:30-17:00	Not Provided

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