Toll free Number(s):

1800-266-7780

Customer Care

1800-2222-3333

Another No. For Customer Care

1800-22-9966

Only for Senior Citizen Policy Holder

All India Number(s):

1860-266-9966

For any enquiries, Mon-Sat- 10 am-7pm

70456 69966

WhatsApp Support

+91-80-67603700

Callers outside India only

Email(s):

customersupport@tataaig.com

Customer Care

Support Hours

10.00 am to 7.00 pm , Monday to Saturday

Imporant Links

Information on SMS

SMS To 5676799

Service	SMS to be sent
Reinvest - Dividend & Coupon (Mahalife & Mahalife Gold Customers)	Reinvest Policy Number
Mobile Number Registration	REG <space> 10 digit policy no <space> (Insured's DOB in DDMMYYYY format) <space> (Sum Assured)
Nav And Fund Value	NAV <space> 10 digit policy no
Policy Information	POL <space> 10 digit policy no
Email id updation	EMAIL <space> 10 digit policy no <space> email address
Premium certificate	PCT <space> 10 digit policy no <space> email address (in case you wish to receive by email, else will be sent to your communication address) <space> financial year (yyyy-yyyy format)
Renewal premium receipt	RPR <space> 10 digit policy no <space> email address (in case you wish to receive by email, or it will be sent to your communication address)
Unit Statement	UST <space> 10 digit policy no <space> email address (in case you wish to receive by email, or it will be sent to your communication address)
Helpline Shortcodes	To get the list of SMS shortcodes, please send HELP to 5676799 Summary of all short codes within 2 minutes
User ID	UID <space> 10 digit policy no
Credit Card Expiry Date	CED <space> 10 digit policy no <space> Last 4 digits of the credit card no <space>> new expiry date in MM/YY
PAN	PAN<space> 10 Digit Policy no <space> PAN No

Grievance Redressal Procedure

First Call in 1-860-266-9966 (Local Charges Apply)
You can also lodge complaint on mail ID "complaints [at] tataaia [dot] com"
Write to
- Customer Service department
  Tata AIA Life Insurance Company Ltd.,
  9th Floor B- Wing, I-Think Techno Campus,
  Behind TCS (Lodha), Pokhran Road No.2,
  Thane (West), Mumbai – 400 607
SMS SERVICE to 58888 to receive a call back
Contact your Tata AIA Life agent / distributor

Step 1

Ms. Prabha Menon (Head – Customer Service)
Email to Head-Customer Service
- head [dot] customerservice [at] tataaia [dot] com
- Customer Service department
  Tata AIA Life Insurance Company Ltd.,
  9th Floor B- Wing, I-Think Techno Campus,
  Behind TCS (Lodha), Pokhran Road No.2,
  Thane (West), Mumbai – 400 607
Respond to the Customer within 7 business days

Step 2

Ms. Gayatri Nathan (EVP and Head of Operations)
Write to Grievance Redressal Officer (GRO)
- Customer Service department
  Tata AIA Life Insurance Company Ltd.,
  9th Floor B- Wing, I-Think Techno Campus,
  Behind TCS (Lodha), Pokhran Road No.2,
  Thane (West), Mumbai – 400 607
Respond to the Customer within 7 business days

Grievance Redressal Officer

Branch	Zone Code	State	City	Greivance Redressal officer	Land Line No	Branch
SU01	West	Gujarat	Surat	Milap Mehta	2616697902	Surat - 3rd Flr Centuary Bldng
BD02	West	Gujarat	Baroda	Himanshu Patel	2562334902	Baroda - Racecourse
SU07	West	Gujarat	Bardoli	Sibu Thomas	02622222612	Bardoli branch
NV03	West	Gujarat	Navsari	Krunal Shukla	02637 242510	Navsari
BV02	West	Gujarat	Bhavnagar	Prashant Oza	02782571254	Bhavnagar - Atabhai Road
BC02	West	Gujarat	Bharuch	Nilanksh Jadhav	02642246065	Bharuch
AN02	West	Gujarat	Anand	Akash Giri	02692232730	Anand - Time Square
KP02	West	Maharashtra	Kolhapur	Satish Bhosale	0231 -2666242	Kolhapur - Kamal Complex
PU02	West	Maharashtra	Pune	Rakesh Nikam	020-25648011	Pune - Signature Building
ST01	West	Maharashtra	Satara	Jyostna Bhambal	02162-237722	Satara - Powai Naka
PU01	West	Maharashtra	Pune	Ganesh More	020-41211610	Pune - Kapil Towers
SO02	West	Maharashtra	Solapur	Sandip Kulkarni	0217-2310523	Solapur - Railway Lines
NS02	West	Maharashtra	Nasik	Nilesh Lavangade	253-2315292	Nasik - Patil Plaza
AH01	West	Gujarat	Ahmedabad	Ashutosh Hedamba	079-66187117	Ahmedabad - C G Road
AH03	West	Gujarat	Ahmedabad	Sreedivya Nair	079-66053903	Ahmedabad - Maninagar
AH02	West	Gujarat	Ahmedabad	Achyut Sutariya	079-48903435	Ahmedabad - Iscon Mall
JG03	West	Gujarat	Jamnagar	Bharat aen	0288-2551180	Jamnagar branch
GN02	West	Gujarat	Gandhinagar	Robin macwan	079-23240620	Gandhinagar branch
MH03	West	Gujarat	Mehsana	Dipakkumar Sharma	0276-2243924	Mehsana
AH09	West	Gujarat	Gandhidham	Kuldeep Vegad	0283-6228841	Gandhidham - MDS Enclave
JC02	West	Gujarat	Junagadh	Vivek Mehta	0285-2673605	Junagadh
RK01	West	Gujarat	Rajkot	Kundkiran Gandhi	0281-2468365	Rajkot - Jagnath Plot
AH10	West	Gujarat	Ahmedabad	Vipin Jain	079-48903034	Ahmedabad - C G Road
BM02	West	Madhya Pradesh	Bhopal	Shailesh Yadav	0755-2555913	Bhopal - MP Nagar
RI04	West	Chhattisgarh	Bhilai	Ravi Patel	0788-2350900	Bhilai-Shivnath Complex
ID04	West	Madhya Pradesh	Indore	Prafull maroliya	0731-2532281	Indore Branch
JB01	West	Madhya Pradesh	Jabalpur	Abhijit Ninawe	0761-2405884	Jabalpur - Bhavani Plaza
KQ01	West	Chhattisgarh	Korba	Amiya Kumar Nayak	07759-245983	Korba
RI01	West	Chhattisgarh	Raipur	Yugal Sahu	0771-2227790	Raipur - G. E. Road
BP02	West	Chhattisgarh	Bilaspur	Devendra Katailiha	07752-406601	Bilaspur -Rama Port
DM02	West	Chhattisgarh	Dhamteri	Harish Kumar	07722-235245	Dhamteri branch
MU21	West	Maharashtra	Mumbai	Mansi Dighe	022-28661525	Mumbai - Orchid plaza
MU03	West	Maharashtra	Mumbai	Augustine D'souza	022-66516002	Mumbai - Marathon Futurex
MU34	West	Maharashtra	Kalyan(W)	Vinod Udhawani	8657571501	Mumbai-Kalyan
MU05	West	Maharashtra	Mumbai	Augustine D'souza	022-67654127	Mumbai - Khar
JD01	West	Rajasthan	Jodhpur	Subhash Naval	0291-2771802	Jodhpur - 5th Avenue
JA01	West	Rajasthan	Jaipur	Brajendra Singh	0141-2365573	Jaipur - Tonk Road
MU40	West	Maharashtra	Mumbai	Ajit More	022-28460471	Kandivali
KT03	West	Rajasthan	Kota	Ashwani Gupta	0744-2500946	Kota
MU23	West	Maharashtra	Mumbai	Bhavesh Panchal	022-21741901	Thane – Khopat
MU24	West	Maharashtra	Mumbai	Vinod Kadu	022-21022387	Mumbai - Ghatkopar
MU25	West	Maharashtra	Mumbai	Reetu Singh	022-27810188	Mumbai Vashi -Real Tech Park
MU41	West	Maharashtra	Vasai	Rakesh Dhure	9870684801	Vasai
MU35	West	Maharashtra	Mumbai	Mahendra Sakpal	022-25220680	Mumbai - Chembur
MU01	West	Maharashtra	Mumbai	Prashant Gholap	022-67060334	Mumbai - Simran
SK01	West	Rajasthan	Sikar	Vikas Pareek	01572-250066	Sikar - Jogani Sadan
UR02	West	Rajasthan	Udaipur	Vijaydeepsingh Rathore	0294-2421735	Udaipur - BN College Road
NA01	West	Maharashtra	Nagpur	Priya Katerpawar	7058444496	Nagpur - Lotus
WR02	South	Telangana	Warangal	Madhusudhan Sriramoju	8702548686	Warangal - Hanamkonda
HY01	South	Telangana	Hyderabad	P. Tuljaram	040 66747843	Hyderabad - Begumpet Road
VS02	South	Andhra Pradesh	Vizag	KS Narasimhamurthy	7825887965	Vizag
HY06	South	Telangana	Hyderabad	Mummidi Srinivasarao	7825887969	Hyderabad- Kukatpally
VI04	South	Telangana	Karimnagar	Mahendar Jangiti	7825887979	Telangana-Karimnagar
HY07	South	Telangana	Hyderabad	Krishnakumar Konjeti	7013385261	Hyderabad - Himayat Nagar
CH05	South	Tamil Nadu	Chennai	Senguttuvel. S	7825887733	Chennai T Nagar
CH01	South	Tamil Nadu	Chennai	Rajesh Tandri	7825887707	Chennai - Annasalai
VL02	South	Tamil Nadu	Vellore	M Natarajan	7825887798	Vellore
CH06	South	Tamil Nadu	Chennai	Kamaleswaran K	04423746663	Chennai - Aminjikarai
CB01	South	Tamil Nadu	Coimbatore	M. Thiagarajan	7825887704	Coimbatore - Global Towers
CH08	South	Tamil Nadu	Chennai	B.Adinarayanan	7825887745	Chennai- Velachery
SL02	South	Tamil Nadu	Salem	M Nareshkumar	7825887775	Salem
NK02	South	Tamil Nadu	Namakkal	T Yuvaraja	7824084510	Namakkal
ED02	South	Tamil Nadu	Erode	R Yuvaraja	7825887758	Erode - DV Complex
TS05	South	Kerala	Thrissur	Renuka V	7825887828	Thrissur
CO01	South	Kerala	Kochi	Vineetha Menon	7825887805	Cochin - MG Road
CO02	South	Kerala	Kochi	Riju George	7825887815	Cochin - Palarivattom
TV01	South	Kerala	Thiruvananthapura	Rinosh Mathew	7824848951	mTrivandrum - Pattom
KY01	South	Kerala	Kottayam	Biju Aravind	7825887833	Kottayam - Karimattam Plaza
PH02	South	Kerala	Pathanamthitta	K S Anish	7825887835	Pathanamthitta - Alukas Bldng
TA03	South	Kerala	Tiruvalla	Tuttu George	7824084518	Thiruvalla
CT03	South	Kerala	Calicut	Navajith P	7825887818	Calicut
KM02	South	Kerala	Kollam	Harish Prasad R	7825887848	Kollam - Residency Road
MD02	South	Tamil Nadu	Madurai	karthikeyan S	7825887765	Madurai
TR01	South	Tamil Nadu	Trichy	R Gobinath	7825887785	Trichy - Premier Plaza
TJ02	South	Tamil Nadu	Tanjore	Edwin Anand	7825887781	Tanjore
NG01	South	Tamil Nadu	Nagercoil	Hariram JS	4652425332	Nagercoil - Court Road
CI01	South	Tamil Nadu	Chidambaram	S Manikandan	7825887748	Chidambaram - Faisal Tower
TU02	South	Tamil Nadu	Tirunelveli	K Shakthivel	7825887794	Tirunelveli
DI01	South	Tamil Nadu	Dindigul	R Saravanan	7825887752	Dindigul - Varadharaj Complex
PY02	South	Pondicherry (UT)	Pondicherry	R Gnanaprakasam	7825887802	Pondicherry - Mudaliar Pettai
KV01	South	Tamil Nadu	Karur	N Prabhu	7825887762	Karur - Padma Towers
KK02	South	Tamil Nadu	KaraikKudi	R Dinesh	7825887985	KaraikKudi
MG03	South	Karnataka	Mangalore	Nithin Kumar B P	7825887947	Mangalore - Balmatta Road
BG06	South	Karnataka	Bangalore	Rithesh K	7825887935	Bengaluru - Jayanagar
PK02	South	Kerala	Palakkad	Arunkrishna P A	7825887838	Palakkad
MY03	South	Karnataka	Mysore	Amith M B	7825887953	Mysore-Sarvashree Arcade
BG09	South	Karnataka	Bangalore	Shivakumar L	7825887923	Bangalore - Vijaynagar
BG02	South	Karnataka	Bangalore	RENJITH MA	080 66647502	Bangalore - Koramangla
UD01	South	Karnataka	Udupi	Chandrakeerthi Jain	7825887957	Udupi - Court Road
ML01	South	Kerala	Malappuram	Anse Raheem	7825887982	Kerala-Malappuram
KR03	South	Kerala	Kannur	Jithesh P	7824084520	Kannur
CT04	South	Kerala	Vadagara	Pragin V K	7825887822	Vadagara
BG01	South	Karnataka	Bangalore	ANIL KUMAR P	7825887857	Bangalore - Richmond Road
VI03	South	Andhra Pradesh	Vijaywada	N.KALYAN KUMAR	7825887961	Vijaywada
BU02	South	Karnataka	Belgaum	HARINATH K	7824848960	Belgaum
NL03	South	Andhra Pradesh	Nellore	P.SURESH BABU	7825880121	Nellore
ON02	South	Andhra Pradesh	Ongole	N.SUDHEER BABU	7825880120	Ongole
GR03	South	Andhra Pradesh	Guntur	GOUSE BIAG	7825880126	Guntur
TI03	South	Andhra Pradesh	Tirupati	JAHANGEER AHMAD SHAIK	7825880123	Tirupati
CR01	South	Andhra Pradesh	Chittoor	R.NAVEEN KUMAR REDDY	08572231012	Chittoor - Palli
BG07	South	Karnataka	Bangalore	NAGARJUNA THUPAKULA	7825887942	Bangalore - Sahakarnagar
BG08	South	Karnataka	Bangalore	Dhayanand C	7825887925	Bangalore-Indiranagar
HB03	South	Karnataka	Hubli	SHIVAPRASAD S HIRAMATH	08362251129	Hubli - New Cotton Market
CG03	North	Chandigarh (UT)	Chandigarh	Ashish Lakhanpal	0172-4689489	Chandigarh - Sector 43B
DR02	North	Uttaranchal	Dehradun	Shikha Sharma	0135-2745822	Dehradun - New Cantt Road
AM02	North	Punjab	Amritsar	Anil Thakur	8448485203	Amritsar - Ranjit Avenue
LD02	North	Punjab	Ludhiana	Shivender Rana	0161-5092502	Ludhiana - Mall Road
MN01	North	Uttar Pradesh	Muzzafarnagar	Mohit Gupta	0131-2436671	Muzaffarnagar - Omega Hotel
JN02	North	Punjab	Jalandhar	Pradeep Singh	0181-5021901	Jalandar - Gauri Tower
DR03	North	Uttaranchal	Haridwar	Amit Singh	01334-222014	Haridwar
SH02	North	Uttar Pradesh	Saharanpur	Vishal Bhatnagar	7518802177	Saharanpur
MI02	North	Himachal Pradesh	Mandi	Tarun Goel	7824057422	Mandi
PA04	North	Punjab	Pathankot	Anu Thangria	7824057424	Pathankot
ME02	North	Uttar Pradesh	Meerut	Ankur Mishra	0121-4304334	Meerut - Shri Nath Complex
MD03	North	Uttar Pradesh	Moradabad	Sulabh Agarwal	0591-2413020	Moradabad
VR02	North	Uttar Pradesh	Varanasi	Saurabh Kumar Srivastava	0542-2220277	Varanasi - Banaras Towers
AL02	North	Uttar Pradesh	Allahabad	Akash Shukla	8448485194	Allahabad - Vinayak Tower
LU04	North	Uttar Pradesh	Lucknow	Ausaf Khan	9076557986	Lucknow
GK03	North	Uttar Pradesh	Gorakhpur	Sayeed Uzzaman	0551-2205275	Gorakhpur - Pratibha Complex
FZ01	North	Uttar Pradesh	Faizabad	Santosh Pandey	05278-220584	Faizabad - Mehramt Plaza
LU03	North	Uttar Pradesh	Lucknow	Santosh Kumar	9076557984	Lucknow - Ratan Square
SJ02	North	Uttar Pradesh	Shahjahanpur	Sulabh Agarwal1	7518802178	Shahjahanpur
KU02	North	Uttar Pradesh	Kanpur	Paritosh Kumar Mishra	9076557985	Kanpur - Padam Tower
BR04	North	Uttar Pradesh	Bareilly	Talib Husain	0581-2510616	Bareilly CB
JS02	North	Uttar Pradesh	Jhansi	Animesh Das	7518802179	Jhansi
ND15	North	Haryana	Gurgaon	Manoj Rout	8448185205	Gurugram
ND11	North	Delhi (UT)	Delhi	Sidharth Kaul	011-26924637	Delhi - New Friends Colony
ND03	North	Uttar Pradesh	Ghaziabad	Jagjit Sahani	8448485202	PacificBusinessPark-Sahibabad
FB02	North	Haryana	Faridabad	Priya Shovpern	1292429889	Faridabad - Sector 16
ND26	North	Delhi (UT)	Janakpuri	Pradeep Anthwal	01125522262	Delhi Janakpuri
ND13	North	Delhi (UT)	Delhi	Puneet Madan	1140753034	Delhi - Pusa Road
DW02	North	Delhi (UT)	Delhi	Sumit Khanna	8448485200	New Delhi - Dwarka
ND12	North	Delhi (UT)	Delhi	Amit Saxena	1127648623	New Delhi - Rohini
ND27	North	Delhi (UT)	Delhi	Mukesh Bishnoi	8448389123	Delhi-Noida
ND28	North	Delhi (UT)	Delhi	Bharat Bilochi	8448485211	Delhi - Pearl Omaxe Plaza
ND29	North	Delhi (UT)	Karkarduma	Lalit Sandal	8448485206	Karkarduma
HS01	North	Haryana	Hissar	Gaurav Pahwa	01662-250703	HISSAR (JSO)
KL01	North	Haryana	Karnal	Harish Soni	0184-2265055	Karnal - 1st Floor Sector 12
NW01	North	Haryana	Narwana	Parveen Kumar	01684-241604	Narwana
PA03	North	Punjab	Patiala	Kulbir Singh	0175-5007032	Patiala
RE01	North	Haryana	Rewari	Sumit Soni	01274-222020	Rewari
JI01	North	Haryana	Jind	Arjun Singh Gaba	01681-247040	Jind - 1
SY01	North	Haryana	Sirsa	Gourav Setia	8448485207	Sirsa
BT02	North	Punjab	Bhatinda	Vikas Verma	0164-5000304	Bhatinda
BN02	North	Haryana	Bhiwani	Vikas Goyal	01664-252239	Bhiwani
RH01	North	Haryana	Rohtak	Karamveer Sharma	01262-246013	Rohtak - Shivalik Apt
PT01	North	Bihar	Bihar Shariff	Aman Kumar	0612 - 2323142	Patna - Ashiana Chambers
AG02	North	Uttar Pradesh	Agra	Kapil Talwar	0562 - 2521215	Agra - Sanjay Place
MZ02	North	Bihar	Muzaffarpur	Akhilesh Tiwari	0621 - 2241345	Muzaffarpur-2 fl OmShnti Cmplx
GY04	North	Bihar	Gaya	Ajay Kumar	0631 - 2222408	Gaya
BI07	North	Bihar	Bhagalpur	Udhay Shankar Singh	0641 - 2420181	Bhagalpur - Angar Complex
CP02	North	Bihar	Chapra	Vishal Gupta	06152 - 245094	Chapra
AD01	North	Uttar Pradesh	Aligarh	Santosh Kumar Yadav	8448485195	Aligarh - Bhalla Complex
BI01	North	Bihar	Bihar	Reetendra Kumar	06243 - 220407	Begusarai - Radha Krishna Mkt
MT02	North	Uttar Pradesh	Mathura	Prakash Chandra	7518802181	Mathura
RN01	East	Jharkhand	Ranchi	Rana Pratap	0651-2220079	Ranchi - MR Tower
BO02	East	Jharkhand	Bokaro	SANTOSH KUMAR	06542-231188	Bokaro - Hindustan Auto Agency
BH01	East	Orissa	Bhubhaneshwar	DEVYANEE DASH	0674-2571319	Bhubhaneshwar - Centre Point
JP02	East	Orissa	Jajpur	GOUTAM PARMANIK	06726-221236	Jajpur Road
CK01	East	Orissa	Cuttack	AMITA SWAIN	0671-2346407	Cuttack - Madhupatna
BH07	East	Orissa	Berhampur	Ajit Patnaik	0680-2228053	Berhampur - Dharma Nagar
JM01	East	Jharkhand	Jamshedpur	ANSHUMAN SARANGI	0657-2317174	Jamshedpur - Voltas House
DB01	East	Jharkhand	Ranchi	AMIT AGARWAL	0326-2301238	Dhanbad - Bank More
HZ02	East	Jharkhand	Hazaribagh	Suraj Lohra	06546-223054	Hazaribagh - Kali Bari
BH08	East	Orissa	Baripada	BIPLAB DAS	06792-256782	Baripada
KE03	East	Orissa	Keonjhar	Sarbeswar Sahoo	06766-253336	Kendujhar
BH10	East	Orissa	Jharsuguda	PRAVASH CHANDRA MOHANTY	06645-272286	Jharsuguda
BH09	East	Orissa	Bhadrak	RAGHUNATH PANDA	06784-251133	Bhadrak
GI02	East	Jharkhand	Deogarh	SUDHIR KUMAR SINGH	06432-240063	Deoghar
DB03	East	Jharkhand	Daltonganj	CHANDRA PRAKASH	06562-230016	Daltangonj
RA02	East	Orissa	Rourkela	SAMIR GARNAIK	0661-2400016	Rourkela - Tulasi Complex
SB03	East	Orissa	Sambalpur	SWARUP MISHRA	06632-541447	Sambalpur
BR01	East	Orissa	Balasore	PRABHAS KUMAR ROUT	06782-240034	Balasore - Subhra Plaza
BW01	East	West Bengal	Burdwan	PRATIK SAMANTA	3422646371	Burdwan - Gopal Bhawan
AS02	East	West Bengal	Asansol	SAMIRON GHOSH	3412300333	Asansol
SP01	East	West Bengal	Sreerampur	Sukanta Paul	03326626203	Sreerampur
DU01	East	West Bengal	Durgapur	Suvro Pratihar	3432543509	Durgapur - City Center
BB01	East	West Bengal	Bankura	Sandip Mandal	3242241167	Bankura - Nutan Chati
KO29	East	West Bengal	Mecheda	Tanmoy Das	03228232040	Mecheda
AS03	East	West Bengal	Chinsurah	Saikat Dhara	3326865841	Chinsurah
KO14	East	West Bengal	Kolkata	Tridip Das	033 25922001	Kolkata - Barrackpore
KO09	East	West Bengal	Kolkata	Avik Raychaudhuri	033 24403515	Kolkata - Gariahat
KO03	East	West Bengal	Kolkata	Saurav Chakraborty	033 22628721	Kolkata - Mangoe Lane
KO17	East	West Bengal	Kolkata	Sandipan Kundu	033 66211404	Kolkata - Dunlop
BS02	East	West Bengal	Barasat	Shyamal Acharjee	033 25240403	Barasat
KO27	East	West Bengal	Barasat	Puspen Samantaray	033 23587610	Salt Lake
GU02	East	Assam	Guwahati	Pabitra Gogoi	0361 2340968	Guwahati - Mega Plaza
IM01	East	Manipur	Imphal	Urikhembam Subashchandra Singh	03852440831	Imphal
AT01	East	Tripura	Agartala	Sujoy Saha	03812388938	Agartala - Mantri Road
SC01	East	Assam	Silchar	Sujoy Das Purkayastha	03842260429	Silchar - Shyama Prasad
BQ01	East	Assam	Bongaigaon	Hrishikesh Kalita	03664224023	Bongaigaon - Chatuguri Road
SG01	East	West Bengal	Siliguri	Avisek Talukdar	0353 2970602	Siliguri - PCM Tower
BQ03	East	Assam	Shibsagar	Jitumoni Das	03661-270017	Kokrajhar - Abhi Complex
NO01	East	Assam	Nagaon	Bishwajit Pathak	03672 251988	Nagaon - Jaya Complex
SZ02	East	Assam	Shibsagar	Pranjal Koushik	03772 - 232026	Sibsagar
LK02	East	Assam	Lakhimpur	Jyotish Gogoi	03752-244616	Lakhimpur
JR01	East	Assam	Jorhat	Sagar Chatterjee	7002574206	Jorhat - KB Road
GU06	East	Assam	Tinsukhia	Parsha Purbo Bordoloi	0374 2334549	Tinsukia
KO02	East	West Bengal	Kolkata	Amit Paul	03364994037	Kolkata - Kankurgachi BA
KH01	East	West Bengal	Kharagpur	Kuladip Kar	03222225015	Kharagpur - Kasum Apartment
GT01	East	West Bengal	Ghatal	Kamlesh Pandit	03225255703	Ghatal - Raj Palace
HL01	East	West Bengal	Haldia	Debasish Mondal	03224274043	Haldia
KO16	East	West Bengal	Kolkata	Partha Mukherjee	03364512066	Kolkata - New Alipore UTI Bldg
KO01	East	West Bengal	Kolkata	Saptarsi Halder	03366219140	Kolkata - Horizon
HW02	East	West Bengal	Howrah	Amit Saha	03326661131	Howrah
KO28	East	West Bengal	Contai	Amit Ghosh	03220256703	Contai
KO30	East	West Bengal	Kolkata	Ipshita Chakraborty	03322870599	Kolkata - HNI
ZO01	East	West Bengal	Kolkata	Sandipan Paul	NA	Kolkata - Kishore Bhavan
KA01	South	Telangana	Kodad	Lakshman Pendayla	NA	Kodad
SR01	South	Telangana	Secunderabad	Sampath Manepalli	7825887975	Secunderabad - Dilsukhnagar
GO03	West	Goa	Goa	Joseph Cardozo	NA	Goa
PU10	West	Maharashtra	Pune	Pravin Jakate	NA	Pune - Satara Road
AU03	West	Maharashtra	Aurangabad	Kiran Tiwari	NA	Aurangabad
HY05	South	Telangana	Secunderabad	Sainath BS	040 27802215	Secunderabad - Westside Buildi
DH02	East	Assam	Dibrugarh	Anurag Kalita	NA	Dibrugarh
VP03	West	Gujarat	Vapi	Sohil Chamadia	NA	Vapi
TV05	South	Kerala	Thiruvananthapur	Arun S	7824848952	Thiruvananthapuram- M. G. Roa
PU11	West	Maharashtra	Pune	Mangesh Harsulkar	NA	Pune- Baner Road
PU08	West	Maharashtra	Pune	Vishal Kulkarni	NA	Pune- Pimpri-Chinchwad

Step 3

Insurance Ombudsman

Customers may represent the case to the Ombudsman for Redressal of their grievance post 30 days

Ombudsman Officers

Executive Council Of Insurers
Shri B. C. Patnaik, Secretary General
Smt Poornima Gaitonde, Secretary
3Rd Floor, Jeevan Seva Annexe,
S. V. Road, Santacruz (W),
Mumbai - 400 054.

Tel.: 022-69038801/ 022-69038803/ 022-69038804/ 022-69038805/
022-69038806/ 022-69038807/ 022-69038808/ 022-69038809
Email: Inscoun [at] Ecoi [dot] Co [dot] In

Names of Ombudsman And Addresses of Ombudsman Centres

Office Details	Jurisdiction of Office Union Territory,District)
Ahmedabad - Shri Kuldip Singh Office of the Insurance Ombudsman, Jeevan Prakash Building, 6th floor, Tilak Marg, Relief Road, Ahmedabad – 380 001. Tel.: 079-25501201/ 079-25501202/ 079-25501205/ 079-25501206 Email: bimalokpal [dot] ahmedabad [at] ecoi [dot] co [dot] in	Gujarat, Dadra & Nagar Haveli, Daman and Diu.
Bengaluru - Smt. Neerja Shah Office of the Insurance Ombudsman, Jeevan Soudha Building,PID No. 57-27-N-19 Ground Floor, 19/19, 24th Main Road, JP Nagar, Ist Phase, Bengaluru – 560 078. Tel.: 080-26652048 / 080-26652049 Email: bimalokpal [dot] bengaluru [at] ecoi [dot] co [dot] in	Karnataka.
Bhopal - Shri Guru Saran Shrivastava Office of the Insurance Ombudsman, Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar, Opp. Airtel Office, Near New Market, Bhopal – 462 003. Tel.: 0755-2769201 / 0755-2769202 Fax: 0755-2769203 Email: bimalokpal [dot] bhopal [at] ecoi [dot] co [dot] in	Madhya Pradesh Chattisgarh.
Bhubneshwar - Shri Suresh Chandra Panda Office of the Insurance Ombudsman, 62, Forest park, Bhubneshwar – 751 009. Tel.: 0674-2596461 / 0674-2596455 Fax: 0674-2596429 Email: bimalokpal [dot] bhubaneswar [at] ecoi [dot] co [dot] in	Orissa.
Chandigarh - Dr. Dinesh Kumar Verma Office of the Insurance Ombudsman, S.C.O. No. 101, 102 & 103, 2nd Floor, Batra Building, Sector 17 – D, Chandigarh – 160 017. Tel.: 0172-2706196 / 0172-2706468 Fax: 0172-2708274 Email: bimalokpal [dot] chandigarh [at] ecoi [dot] co [dot] in	Punjab, Haryana, Himachal Pradesh, Jammu & Kashmir, Chandigarh.
Chennai - Shri M. Vasantha Krishna Office of the Insurance Ombudsman, Fatima Akhtar Court, 4th Floor, 453, Anna Salai, Teynampet, Chennai – 600 018. Tel.: 044-24333668 / 044-24335284 Fax: 044-24333664 Email: bimalokpal [dot] chennai [at] ecoi [dot] co [dot] in	Tamil Nadu, Pondicherry Town and Karaikal (which are part of Pondicherry).
Delhi - Shri Sudhir Krishna Office of the Insurance Ombudsman, 2/2 A, Universal Insurance Building, Asaf Ali Road, New Delhi – 110 002. Tel.: 011-23232481/ 011-23213504 Email: bimalokpal [dot] delhi [at] ecoi [dot] co [dot] in	Delhi.
Guwahati - Shri Kiriti .B. Saha Office of the Insurance Ombudsman, Jeevan Nivesh, 5th Floor, Nr. Panbazar over bridge, S.S. Road, Guwahati – 781001(ASSAM). Tel.: 0361-2632204 / 0361-2602205 Email: bimalokpal [dot] guwahati [at] ecoi [dot] co [dot] in	Assam, Meghalaya, Manipur, Mizoram, Arunachal Pradesh, Nagaland and Tripura.
Hyderabad - Shri I. Suresh Babu Office of the Insurance Ombudsman, 6-2-46, 1st floor, "Moin Court", Lane Opp. Saleem Function Palace, A. C. Guards, Lakdi-Ka-Pool, Hyderabad - 500 004. Tel.: 040-67504123 / 040-23312122 Fax: 040-23376599 Email: bimalokpal [dot] hyderabad [at] ecoi [dot] co [dot] in	Andhra Pradesh, Telangana, Yanam and part of Territory of Pondicherry.
Jaipur - Smt. Sandhya Baliga Office of the Insurance Ombudsman, Jeevan Nidhi – II Bldg., Gr. Floor, Bhawani Singh Marg, Jaipur - 302 005. Tel.: 0141-2740363 Email: Bimalokpal [dot] jaipur [at] ecoi [dot] co [dot] in	Rajasthan.
Ernakulam - Ms. Poonam Bodra Office of the Insurance Ombudsman, 2nd Floor, Pulinat Bldg., Opp. Cochin Shipyard, M. G. Road, Ernakulam - 682 015. Tel.: 0484-2358759 / 0484-2359338 Fax: 0484-2359336 Email: bimalokpal [dot] ernakulam [at] ecoi [dot] co [dot] in	Kerala, Lakshadweep, Mahe-a part of Pondicherry.
Kolkata - Shri P. K. Rath Office of the Insurance Ombudsman, Hindustan Bldg. Annexe, 4th Floor, 4, C.R. Avenue, Kolkata - 700 072. Tel.: 033-22124339 / 033-22124340 Fax : 033-22124341 Email: bimalokpal [dot] kolkata [at] ecoi [dot] co [dot] in	West Bengal, Sikkim, Andaman & Nicobar Islands.
Lucknow -Shri Justice Anil Kumar Srivastava Office of the Insurance Ombudsman, 6th Floor, Jeevan Bhawan, Phase-II, Nawal Kishore Road, Hazratganj, Lucknow - 226 001. Tel.: 0522-2231330 / 0522-2231331 Fax: 0522-2231310 Email: bimalokpal [dot] lucknow [at] ecoi [dot] co [dot] in	Districts of Uttar Pradesh : Laitpur, Jhansi, Mahoba, Hamirpur, Banda, Chitrakoot, Allahabad, Mirzapur, Sonbhabdra, Fatehpur, Pratapgarh, Jaunpur,Varanasi, Gazipur, Jalaun, Kanpur, Lucknow, Unnao, Sitapur, Lakhimpur, Bahraich, Barabanki, Raebareli, Sravasti, Gonda, Faizabad, Amethi, Kaushambi, Balrampur, Basti, Ambedkarnagar, Sultanpur, Maharajgang, Santkabirnagar, Azamgarh, Kushinagar, Gorkhpur, Deoria, Mau, Ghazipur, Chandauli, Ballia, Sidharathnagar.
Mumbai - Shri Milind A. Kharat Office of the Insurance Ombudsman, 3rd Floor, Jeevan Seva Annexe, S. V. Road, Santacruz (W), Mumbai - 400 054. Tel.: 022-26106552 / 022-26106960 Fax: 022-26106052 Email: bimalokpal [dot] mumbai [at] ecoi [dot] co [dot] in	Goa, Mumbai Metropolitan Region excluding Navi Mumbai & Thane.
Noida - Shri Chandra Shekhar Prasad Office of the Insurance Ombudsman, Bhagwan Sahai Palace 4th Floor, Main Road, Naya Bans, Sector 15, Distt: Gautam Buddh Nagar, U.P-201301. Tel.: 0120-2514250 / 0120-2514252 / 0120-2514253 Email: bimalokpal [dot] noida [at] ecoi [dot] co [dot] in	State of Uttaranchal and the following Districts of Uttar Pradesh: Agra, Aligarh, Bagpat, Bareilly, Bijnor, Budaun, Bulandshehar, Etah, Kanooj, Mainpuri, Mathura, Meerut, Moradabad, Muzaffarnagar, Oraiyya, Pilibhit, Etawah, Farrukhabad, Firozbad, Gautambodhanagar, Ghaziabad, Hardoi, Shahjahanpur, Hapur, Shamli, Rampur, Kashganj, Sambhal, Amroha, Hathras, Kanshiramnagar, Saharanpur.
Patna - Shri N. K. Singh Office of the Insurance Ombudsman, 1st Floor,Kalpana Arcade Building,, Bazar Samiti Road, Bahadurpur, Patna 800 006. Tel.: 0612-2680952 Email: bimalokpal [dot] patna [at] ecoi [dot] co [dot] in	Bihar, Jharkhand.
Pune - Shri Vinay Sah Office of the Insurance Ombudsman, Jeevan Darshan Bldg., 3rd Floor, C.T.S. No.s. 195 to 198, N.C. Kelkar Road, Narayan Peth, Pune – 411 030. Tel.: 020-41312555 Email: bimalokpal [dot] pune [at] ecoi [dot] co [dot] in	Maharashtra, Area of Navi Mumbai and Thane excluding Mumbai Metropolitan Region.

NRI Support

Phone Number

080-67603700 (Monday to Saturday 9.00 am to 9.00 pm IST)

Email ID

nrisupport [at] tataaia [dot] com

Address

Tata AIA Life Insurance Company Limited,
B- wing, 9th Floor, I-Think Techno Campus,
Behind TCS, Pokhran Road No.2,
Close to Eastern Express Highway,
Thane(West) – 400 607.

Customer Services Team Address

Tata AIA Life Insurance Company Limited,
B- wing, 9th Floor,
I-Think Techno Campus,
Behind TCS, Pokhran Road No.2,
Close to Eastern Express Highway,
Thane(West) – 400 607.

Registered & Corporate Office Address

Tata AIA Life Insurance Company Ltd.
14th Floor, Tower A, Peninsula Business Park
Senapati Bapat Marg, Lower Parel
Mumbai 400013, Maharashtra

Tata AIA Life Insurance Customer Care
1800-266-7780