Utkarsh Bank Customer Care Number1800 123 9878
Toll free Number(s):
Phone Banking
Phone Banking
Micro Banking and Advances
All India Number(s):
Customer Support
Email(s):
Grievance Redressal
Level 1: Nodal Officer
If a complaint is not resolved within the stipulated/assured timeframe or if the customer is not satisfied with the
resolution provided, he may choose to escalate the same to the concerned Nodal Officers, as detailed below:
- The designated Nodal Officer for services rendered by General Banking branches and for Retail Assets
business would be the respective Zonal Operations Head. - The designated Nodal officer for services rendered by the Micro Banking branches would be the respective
Regional Manager.
Level 2: Principal Nodal Officer
If a customer is not satisfied with the response/resolution provided by the designated Nodal Officer, Contact:
- Mr Nikhil Kumar
Principal Nodal Officer
Utkarsh Small Finance Bank Ltd.
S-24/1-2, First Floor, Mahavir Nagar,
Orderly Bazar, Near Mahavir Mandir
Varanasi -221002
Uttar Pradesh, India
E-mail: nodal [dot] officer [at] utkarsh [dot] bank
Tel. No.: 1800 123 9878
Level 3: Banking Ombudsman
In case the customer is not satisfied with the resolution provided by the Bank to his complaint or if the customer’s
complaint has not been resolved by the Bank within one month of receipt of the complaint or the committed timelines
for resolution, the complaint may be escalated to the Banking Ombudsman appointed by the Reserve Bank of India.
The name and address of the concerned Banking Ombudsman would be displayed at all branches.
Address
S-24/1-2, First Floor,
Mahavir Nagar,
Orderly Bazar,
Near Mahavir Mandir,
Varanasi -221002(U.P.) India
