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Vi Customer Care Number
199

Vodafone Idia Vi
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Toll free Number(s):

199

Enquiries and Requests
198

For Complaints
1800 123 123 123

For Sales Enquiries

All India Number(s):

992 0055 666

Customer Service
965 429 7000

WhatsApp No. 24*7

Email(s):

customercare@vodafoneidea.com


Vi Customer Care Call: 199

Customer Care Executive Supporting Time: 8:00 am -12:00 pm


Firstly select your preferred language,
  • Press 1- For deduction, best officers and activate plans information
  • Press 2- For value added services
  • Press 3- For data balance, data deduction, and any internet browse problem
  • Press 4- For DND, MNP, Language change, and other information
  • Press 9- For balance and validity information

Talk to Customer Care Executive :
  • Firstly Press 3 and than Press 5

For Complaints Call: 198

Talk to Customer Care Executive :
  • Firstly Press 1 and than Press 6

Contact Service Number

Enquiries and Requests
ClustersCirclesShort CodeLong Code
KAPAndhra Pradesh1999848012345
KAPKarnataka1999844012345
KTNTamil Nadu1999092012345
KTNKerala1999847012345
RADDelhi1999891012345
RADRajasthan1999887012345
PUHPunjab1999814012345
PUHHaryana1999812012345
PUHHimachal
Pradesh		1999882012345
PUHJammu &
Kashmir		1999086012345
TUPUP (E)1999889012345
TUPUP (W)1999837012345
ESTKolkata1999088012345
ESTRest of Bengal1999093012345
ESTAssam1999085012345
ESTNESA1999089012345
ESTOrissa1999090012345
ESTBihar1999708012345
MPCMadhya Pradesh1999826012345
MUMMumbai1999702012345
GUJGujarat1999824012345
MAHMaharashtra
& Goa		1999822012345

Complaints
ClustersCirclesShort CodeLong Code
KAPAndhra Pradesh1989848009198
KAPKarnataka1989844000198
KTNTamil Nadu1989092000198
KTNKerala1989947000198
RADDelhi1988744000198
RADRajasthan1989887010198
PUHPunjab1989781500198
PUHHaryana1988684000198
PUHHimachal Pradesh1989882900198
PUHJammu & Kashmir1989086046198
TUPUP (E)1988576000198
TUPUP (W)1988941000198
ESTKolkata1989088100198
ESTRest of Bengal1989093100198
ESTAssam1989085000198
ESTNESA1989089000198
ESTOrissa1989090000198
ESTBihar1989708000198
MPCMadhya Pradesh1989826000198
MUMMumbai1989702000198
GUJGujarat1989824000198
MAHMaharashtra & Goa1989822000198

  • (Enter your Mobile no. & Pincode)
  • SMS PORT<10 digit Mobile no> to 1900.
  • For more information please read.

Helpline Details
Vi™ Helpline Number DetailsVi™ Contact Number      

Customer Helpline (Short Code)

(from your Vi™ Mobile Number)

199
Customer Helpline (Long Code)xxxxx12226
Data Activation/ Deactivation1925
Do Not Disturb1909

Complaint Helpline

(from your Vi™ Mobile Number)

198
Complaint Helpline (Long Code)xxxxxxx198
Mobile Number Portability (MNP) Helpline18001234567
VAS Deactivation155223
Televerification 59059
Mobile Number Portability Helpline18001234567
COCP/Enterprise55666
Sakhi Helpline1800123100
Emergency Alert (Sakhi Helpline)55100

Prepaid USSD Codes
Sr.no.Long codePrepaid new menu flow (*199#)
1*199*2*1#My Balance
2*199*2*2#Internet Usage / Data Usage
3*199*1*7#Recharge Offer
4*199*1*3#4G/3G/2G Internet Offers
5*199*3*1#Stop VAS
6*199*4#Get Vi™ app
7*199*1*6#Chhota Credit
8*199*3*2#Start VAS
9*199*1*8#Voice, SMS, Roaming Offers

Postpaid USSD Codes
Sr.no.Long codePostpaid new menu flow(*199#)
1*199*1*2#Data Usage
2*199#Amount Due Rs. XX due date DD-MMM-YYY
3*199*1*3#Activate new Data Packs
4*199*2#Billing and Payment
5*199*4#Get Vi™ App
6*199*1*5#Voice, SMS Packs
7*199*1*1#My Tariff & Activate New Tariff
8*199*3*1#Start/Stop VAS Services
9*199*1*4#Roaming Packs

Circle Office Address
Circle NameCircle Office Address
Delhi2nd Floor, A-19 MCIE Mathura
Road New Delhi-110076
GujaratBuilding -A-Corporate Road-Off-
S.G.Highway,Prahladnagar
-Ahmedabad, 380015
UP (E)Shalimar Titanium, Plot
NoTC/G-1/1, Vibhuti Khand,
Gomti Nagar, Lucknow 226010
Andhra Pradesh2nd Floor, Varuntower II,
Begumpet, Hyderabad – 500016,
Telangana, India
AssamVodafone Idea Limited RED
DEN, NH – 37 Katahbari, Gorchuk,
Guwahati, Assam-781035
BIHARSai Corporate Park, Opp.- SSB
Office, Rukanpura, Baily Road,
Patna- 800014
HaryanaGround Floor, A-19 MCIE
Mathura Road New Delhi-110076
 Keonthal Complex, Khalini,
Shimla - 171002
Jammu and Kashmir3rd Floor Sunny Square, Gangyal,
Jammu
KarnatakaMaruthi Infotec Center, Ground
Floor, 'B' Block, 11/1, 12/1
Koramangala Intermediate Ring Road
Bangalore  -560071     
Kerala4th Floor, KTDFC Building, Trans
Towers, Near Kalabhavan Theatre,
Vazhuthacaud, Trivandrum,
pin-695014 
KolkataPS Srijan Tech Park, DN 52,
Salt Lake Sector V,
Kolkata- 700091
Madhya Pradesh139-140, Electronic Complex,
Pardeshipura, Indore,
MP , 452010
Maharashtra and GoaThe Metropolitan, F.P. No. 27
Survey No. 21, Wakdewadi, Old
PuneMumbai Highway,Shivaji
Nagar 411003
NESARed Den, Katahbari, NH37,
Gorchuk, Guwahati
781035, Assam
MumbaiSkyline Ikon, 1-2 Floor, Andheri
-Kurla Road, Marol Naka, Andheri
(East), Mumbai-400 059
OrissaUnit41, E 52, Infocity, Chandrasekharpur
,Chandaka Industrial Estate, Bhubaneswar
751024, Odisha
PunjabC-105, , Industrial Area Ph-VII.
Mohali- 160055
Rajasthan1st Floor, Gaurav Tower, Malviya
Nagar Jaipur-302017
Rest of BengalSrijan
Tech Park, 7th floor,
DN -52, Sector- V, Salt Lake
City, Kolkata 700091
Tamil NaduPSA Fort, Plot No A1, A2 & B,
Nehru Nagar, 1st Main road,
off. Mahabalipuram Road, Perungudi ,
Chennai -600096
UP (W)1st Floor, A-19 MCIE Mathura Road
New Delhi-110076

Appellate Authority

From Monday to Friday, between 10:00 am and 6:00 pm.


Key Point*

While appealing to the Appellate Authority:


  • You must file the appeal within 30 Days of the expiry of the
    complaint/request resolution .
  • Please provide your complaint docket number while
    contacting the Appellate Authority.
  • The appeal will be decided within 39 working days from the
    date of filing your complaint.

Please note that the resolution time along with your appeal docket no.
will also be sent to you on SMS.


StateNameContacts/EmailAddress
(Vodafone Idea Limited)
Andhra Pradesh & TelanganaMs. Padmavathi PV9948002240
Fax - 040-27764700
Email - appellate [dot] ap [at] vodafoneidea [dot] com
6th Floor ,
Varun Towers II, Begumpet, Hyderabad-500016
Madhya Pradesh & ChattisgarhMr. Ronak Patel9713377766
Fax - 0731-2551304
Email - appellate [dot] mpcg [at] vodafoneidea [dot] com		139-140
Electronic complex, Paradheshipura,
Indore - MP - 452010
AssamMs. Chandrani Mukherjee9706024365
Fax - 9706197061
Email - appellate [dot] asm [at] vodafoneidea [dot] com		RED DEN,
NH – 37 Katahbari, Gorchuk, Guwahati, Assam-781035
Maharashtra & GoaMr. Amit Agrawal020-71718181,
Fax - 011-71716666
Email - Appellate [dot] mah [at] Vodafoneidea [dot] com		CTS 11/1B, 1st Floor, Sharda Centre, Off. Karve Road, Erandwane, Pune – 411004
MumbaiMr. Girish Holla9820015713
Fax - 022-71713888
Email - appellate [dot] mum [at] vodafoneidea [dot] com		2nd
Floor, Skyline Icon, 86/92, Andheri
Kurla Road, Marol Naka, Near Mittal I
ndustrial Estate, Andheri East,
Mumbai 400059
Delhi & NCRMr. Mayank Srivastava011-71032211
Fax - 011-26940154
Email - appellate [dot] delhi [at] vodafoneidea [dot] com		 A-19,
Mohan co-operative Industrial Estate,
Mathura Road, Delhi -110044
OdishaMs. Chandrani Mukherjee9090010078
Fax - 0674-7171767
Email - appellate [dot] orissa [at] vodafoneidea [dot] com		E 52, Infocity, Chandrasekharpur,Chandaka
Industrial Estate, Bhubaneswar - 751024, Odisha
GujaratMs. Vinita Joshi7567860602
Fax - 9825025989
Email - appellate [dot] guj [at] vodafoneidea [dot] com		Vodafone
House, Building A, Corporate Road, Off. S.G.
Highway, Prahladnagar, Ahmedabad – 380015
PunjabMs. Mandeep Kaur9888012346 
Fax No: 0172-2236347
Email - appellate [dot] pun [at] vodafoneidea [dot] com		C 105,
Industrial Area, Phase VII Mohali,
Punjab – 160055
HaryanaMs. Mandeep Kaur9813090003
Fax - 0184-2207410
Email - appellate [dot] Har [at] Vodafoneidea [dot] com		Sarita
Vihar – A19, Ground Floor ,Mohan Co-
operative Industrial Estate, Mathura Road,
New Delhi – 110044
RajasthanMr. Mayank Shrivastava9828996200 
Fax No: 0141-7171999
Email - appellate [dot] raj [at] vodafoneidea [dot] com		5th Floor ,
Gaurav Tower, Malviya Nagar, Jaipur
- 302017, Rajasthan, India
 Mandeep Kaur9736397362
Fax No: 0172-2236347
Email - appellate [dot] hp [at] Vodafoneidea [dot] com		Keonthal
Complex, Khalini, Shimla (HP) 171002
Tamil NaduMs. Bindu Gopal9962099625
Fax - 9088118120
Email - appellate [dot] tamilnadu [at] vodafoneidea [dot] com		Tower1, PSA Fort, Plot No. A1 & A2 & B, Nehru Nagar, 1st Main Road, Perungudi, Chennai – 600 096
Jammu & KashmirMandeep Kaur9796097979 
Fax No: 0172-2236347
Email - appellate [dot] jnk [at] vodafoneidea [dot] com		3rd Floor,
Sunny Square, Gangyal, Jammu - 180010
West BengalMs. Chandrani Mukherjee9093118992
Fax - 9732097666
Email - appellate [dot] wb [at] vodafoneidea [dot] com		Srijan Tech
Park, 7th floor,DN -52, Sector- V, Salt Lake
City, Kolkata 700091
KarnatakaMs. Padmavathi PV9886047474
Fax - 080-71711010
Email - appellate [dot] kar [at] vodafoneidea [dot] com		Ground
Floor B Block MarutiInfotech Ctr, Koramangala
Intermediate Ring Rd, AmarJyoti Layout,
Bangalore-560071
NESAMs. Chandrani MukherjeeContact No  : 9774024365
Fax - 9774197741
Email - appellate [dot] nes [at] vodafoneidea [dot] com		Near
Nazareth Hospital, Arbuthnot Road, Laitumkhrah,
Shillong 793 003
KeralaMs. Bindu Gopal9946123456
Fax - 0484-2803121
Email -appellate [dot] ker [at] vodafoneidea [dot] com		VJ Tower,
Vytilla PO, Ernakulam 682019
UP EastMr. Vikram Bains9721980180
Fax - 0522 2723974
Email - appellate [dot] Upe [at] vodafoneidea [dot] com		Plot No.
TC/G-1/1, Shalimar Titanium,Vibhuti Khand,
Gomti Nagar,Lucknow 226010
Bihar & JharkhandMs. Chandrani Mukherjee9709018279
Fax: 0612-2540352		BLOCK A ,
3rd Floor, Sai Corporate Park, Rukanpura,
Bailey Road, Opposite SSB Office,Patna–800014
KolkataMs. Chandrani Mukherjee9088118992
Fax -  9088118120
Email - appellate [dot] kol [at] vodafoneidea [dot] com		Srijan Tech
Park, 7th floor,DN -52, Sector- V, Salt Lake
City, Kolkata 700091
UP WestMr. Vikram BainsContact no. : 9719143245
Fax - 011-71718001
Email - appellate [dot] upw [at] vodafoneidea [dot] com		Sarita Vihar,
A19, First Floor, Mohan Co-operative Industrial
Estate, Mathura Road, New Delhi – 110044

Internet Services Setting
  • To receive Internet settings, just SMS “ALL” to 199.
  • Add Mobile Network Troubleshooting Steps :
  • For More Information Please Read.

Office Address

Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership,
Birla Centurion, 10th Floor, Plot No. 794,
B Wing, Pandurang Budhkar Marg,
Worli, Mumbai - 400 030 India


Registered Address

Vodafone Idea Limited (formerly Idea Cellular Limited),
An Aditya Birla Group & Vodafone partnership,
Suman Tower, Plot No. 18, Sector no. 11, Gandhinagar - 382011
India,
Ph: 079-66714000,
Fax: 079-23232251


Important Links

Related Links
  • Vi Prepaid Customer Care No. 199
  • Vi Postpaid Customer Care No. 199
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