Virgin Australia Customer Care Number

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List of Contact Numbers :
If calling fromContact number
Australia13 67 89
New Zealand0800 67 0000
United States of America1855 253 8021
United Arab Emirates8000 612 002
United Kingdom0800 051 1281
Anywhere else in the world+61 7 3295 2296

List of Domestic and International Airports :
Airport:Calling from: Contact Number:Contact Hours:
Canberra  

Australia

Overseas 

(02) 6230 4559

+61 2 6230 4559 

0800 - 1300 & 1400 - 1730  
Brisbane - Domestic

Australia

Overseas 

(07) 3114 8150

+61 7 3114 8150

0700-2300  
Melbourne - Domestic

Australia

Overseas 

(03) 9339 1750

+61 3 9339 1750 

0500 - 2330  
Perth - Domestic

Australia

Overseas

(08) 9475 7903

+61 8 9475 7903 

1.5 hrs before & 30 min after flight departure  
Adelaide

Australia

Overseas

(08) 8238 7514

+61 8 8238 7514

0500-2100  
Albury 

Australia

Overseas 

(02) 6023 3754

+61 2 6023 3754 

1.5 hrs before & 30 min after flight departure 
Apia

Samoa

Overseas

23097

+685 23097 

 3 hrs before & 1 hr after flight departure
Ayers Rock

Australia

Overseas

(08) 8956 3419

+61 8 8956 3419

 3 hrs before & 1 hr after flight departure
Auckland - International

New Zealand

Overseas 

(09) 256 8359

+64 9 256 6726 

 3 hrs before & 1 hr after flight departure
Ballina-Byron Bay  

Australia

Overseas 

(02) 6686 7664
(02) 6686 8572

+61 2 6686 7664
+61 2 6686 8572  

1.5 hours before & 30 mins after flight departure  
Brisbane - International

Australia 

Overseas

Email

0448 530 136

+61 448 530 136

bs [dot] bneint [at] virginaustralia [dot] com

0600-2300
Broome  

Australia

Overseas 

(08) 9193 7750

+61 8 9193 7750 

2200 Saturday - 0200 Sunday weekly
Broome  

Australia

Overseas 

(08) 9193 7750

+61 8 9193 7750 

2200 Saturday - 0200 Sunday weekly
Bundaberg  

Australia

Overseas 

(07) 3117 0433
(07) 3117 0434

+61 7 3117 0433
+61 7 3117 0434  

1215-1515
Cairns

Australia

Overseas

(07) 4034 9321

+61 7 4034 9321

1115 - 1815
Christchurch - International

New Zealand

Overseas

(03) 357 3889

+64 3 357 3889

0400 - 0001 
Coffs Coast  

Australia

Overseas 

(02) 6658 0696

+61 2 6658 0696 

1.5 hrs before & 30 min after flight departure  
Darwin  

Australia

Overseas 

(08) 8945 3176

+61 8 8945 3176 

1.5 hrs before & 30 min after flight departure  
Denpasar

Bali

Overseas

361 9351 011

+62 361 9351 011

3 hrs before & 1 hr after flight departure 
Dunedin - International

New Zealand

Overseas 

(03) 486 2715

+64 3 486 2715

3 hrs before & 1 hr after flight departure
Emerald AirportAustralia(07) 4987 73170630-0900(Mon-Fri)
1045-1545(Mon-Fri)
1700-1900(Mon-Fri)
0945-1215(Sat)
1045-1545(Sun)
1700-1900(Sun)
Gladstone Airport

Australia

Overseas

(07) 4978 7874

+61 7 4978 7874

0600-1400 & 1615-2000 (Mon-Fri)
0845-2345 (Sat)
1200-2000 (Sun)
Gold Coast - Domestic and International

Australia

Overseas 

(07) 5599 4047

+61 7 5599 4047 

1.5 hrs before & 30 min after flight departure  
Hamilton - International  

New Zealand

Overseas 

(07) 843 0512

+64 7 843 0512 

3 hrs before & 1 hr after flight departure
Hamilton Island  

Australia

Overseas

(07) 4946 9631
(07) 4946 9675

+61 7 4946 9631
+61 7 4946 9675

1.5 hrs before & 30 min after flight departure  
Hervey Bay (Fraser Coast)

Australia

Australia (Alternative)

Overseas

(07) 4125 5289

(07) 4125 4719

+61 7 4125 5289

1.5 hrs before & 30 min after flight departure 
Hobart  

Australia

Overseas 

(03) 6248 4443
(03) 6248 4442

+61 3 6248 4443
+61 3 6248 4442 

1.5 hrs before & 30 min after flight departure  
Honiara

Solomon Islands

Overseas 

36077

+677 36077 

3 hrs before & 1 hr after flight departure 
Karratha

Australia

Overseas 

(08) 9183 8263

+61 8 9183 8263 

1.5 hrs before & 30 min after flight departure 
Launceston  

Australia

Overseas 

(03) 6391 8782

+61 3 6391 8782 

1.5 hrs before & 30 min after flight departure  
Mackay  

Australia

Overseas 

(07) 4952 3355

+61 7 4952 3355 

1.5 hrs before & 30 min after flight departure  
Melbourne - International

Australia

Overseas

Email

0481 012 122

+61 481 012 122

bs [dot] melint [at] virginaustralia [dot] com

0530 - 1100 / 1900 - 2200
Mildura 

Australia

Overseas 

 (03) 5023 4690

+61 3 5023 4690

1.5 hrs before & 30 min after flight departure 
Nadi

 Fiji

Overseas

6722 777

+679 6722 777 

3 hrs before & 1 hr after flight departure
Newcastle  

Australia

Overseas 

(02) 4965 0516

+61 2 4965 0516 

1.5 hrs before & 30 min after flight departure  
Newman

Australia

Overseas

(08) 9175 0047

+61 8 9175 0047

1.5 hrs before & 30 min after flight departure 
Nuku'alofa

Tonga

Overseas 

35422

+676 35422 

3 hrs before & 1 hr after flight departure 
Perth - International

Australia

Overseas 

(08) 9475 7929

+61 8 9475 7929 

3 hrs before & 1 hr after flight departure
Phuket

Thailand

Overseas

7635 1219

+66 7635 1219 

3 hrs before & 1 hr after flight departure 
Port Hedland

Australia

Overseas 

(08) 9140 1028

+61 8 9140 1028

1.5 hrs before & 30 min after flight departure
Port Macquarie 

Australia

Overseas 

(02) 6583 1542

+61 2 6583 1542 

1.5 hrs before & 30 min after flight departure 
Port Moresby

Papua New Guinea

Overseas

323 9250

+675 323 9250 

3 hrs before & 30 min after flight departure 
Port Vila

Vanuatu

Overseas 

25758

+678 25758 

3 hrs before & 30 min after flight departure 
Proserpine (Whitsunday Coast)

Australia

Overseas 

(07) 4945 5769

+61 7 4945 5769 

1.5 hrs before & 30 min after flight departure
Queenstown - International

New Zealand

Overseas

(03) 441 4161

+64 3 441 4161 

3 hrs before & 30 min after flight departure 
Rarotonga

Cook Islands

Overseas 

20845

+382 20845 

3 hrs before & 30 min after flight departure 
Rockhampton  

Australia

Overseas 

(07) 4922 1085

+61 7 4922 1085 

1.5 hrs before & 30 min after flight departure  
Sunshine Coast  

Australia

Overseas 

(07) 5450 7485

+61 7 5450 7485 

0900 - 1200 & 1445 - 1745 Sun
Sydney - Domestic

Australia

Overseas 

(02) 9352 7650
(02) 9352 7651

+61 2 9352 7650
+61 2 9352 7651 

0730 - 2230  
Sydney - International

Australia

Overseas

Email

(02) 9693 2563

+61 2 9693 2563

bs [dot] sydint [at] virginaustralia [dot] com

0600 - 2100
Townsville  

Australia

Overseas 

(07) 4775 7035

+61 7 4775 7035 

0430 - 0730 (Mon - Fri)
0530 - 0830 (Sat)
0730 - 1030 (Sun)
1430 - 1730 (Daily)
1930 - 2130 (Daily)  
Wellington - International

New Zealand

Overseas 

(04) 380 6700

+64 4 380 6700 

3 hrs before & 30 min after flight departure

Mailing Address

P O Box 1034
Spring Hill Qld 4004


Head Office Address

56 Edmondstone Road
Bowen Hills, Brisbane, Queensland - 4006
Contact Number - (07) 3295 3000



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