Citibank Credit Cards Customer Care Number1860 210 2484
Citibank Credit Cards Customer Care Number
1860 210 2484
Service Rating:
Add a Review
Toll free Number(s):
1800 267 2425
To Block/Lost your Card
1800 266 2400
Grievance Redressal 10am-6pm Mon-Sat
All India Number(s):
1860 210 2484
24*7 support-Credit Cards/block/lost
022-4955 2425
To log complaint or block card)
022-4955 2400
Grievance Redressal 10am-6pm Mon-Sat
SMS Service
Get notified about all your bank account details
| Request | Information | Message format | Example |
|---|---|---|---|
| Balance enquiry | To obtain the latest balance in your Citibank account | BAL<space>Last 4 digits of your debit card number | BAL 1234 |
| Latest Salary Credit | To obtain the latest Salary Credit in your Citibank account | SAL<space>Last 4 digits of your debit card number | SAL 1234 |
| Nearest ATM Location | To obtain the location of the nearest Citibank ATM(s) | ATM<space>Location | ATM Mulund Or ATM Noida |
| Duplicate account statement (only 1 request per day allowed) | To obtain a duplicate monthly statement. This will be delivered to your Email or to your mailing address as per your existing preference | DUPSTAT<space>Last 4 digits of your debit card number | DUPSTAT 1234 |
| Cheque book Request (only 1 request per day allowed) | To obtain a new cheque book. A new cheque book with 50 leafs would be dispatched to your mailing address. | CHQBOOK<space>Last 4 digits of your debit card number | CHQBOOK 1234 |
| One time Password (OTP) | To obtain an OTP for online transaction using your Debit card | OTP<space>Last 4 digits of your debit card number | OTP 1234 |
| Rewards Redemption | To redeem the reward points available on your debit card | REDEEM<space>Last 4 digits of your debit card number | REDEEM 1234 |
Get notified about all the transactions happening on your credit cards
| Request | Information | Message format | Example |
|---|---|---|---|
| One time Password (OTP) | To obtain an OTP for online transaction using your Credit card | OTP<space>Last 4 digits of your credit card number | OTP 1234 |
| Rewards points on your Credit Card | To obtain the latest rewards points available on your Credit card | REWARDS<space>Last 4 digits of your credit card number | REWARDS 1234 |
| Outstanding Balance and available credit limit | To obtain the latest outstanding balance on your credit card along with available credit and cash limits | CARDBAL<space>Last 4 digits of your credit card number | CARDBAL 1234 |
| Latest statement billed amount, Minimum amount due and Payment due date | To obtain the latest statement billed amount along with your minimum amount and payment due date | STMT<space>Last 4 digits of your credit card number | STMT 1234 |
| IOC authorized outlet | To know about the authorized IOC outlet(s) at a location. | IOC<space>area PIN Code. | IOC 123456 |
Grievance Redressal Mechanism
| Levels | Process |
|---|---|
| Level 1 |
|
| Level 2 | If level 1 response is unsatisfactory, or not responded within 2 working days then write to head [dot] customercare [at] citi [dot] com You will receive a response within 2 working days |
| Level 3 | In case level 2 resolution is not satisfactory, or not got response within 2 working days then you can write to- Principal Nodal Officer, through web form principal [dot] nodal [dot] officer [at] citi [dot] com You will receive a response within 2 working days Or you can call at 1-800-266-2400/ 022-49552400 (10am-6pm Mon-Sat) Except on national holidays or contact to nodal officers. |
| Level 4 | In case you are not satisfied with the response or have not received a response you can write directly to senior management through web form. You will receive a response within 2 working days |
| Level 5 | You can complaint before the Banking Ombudsman. if the reply is not received from the bank within a period of one month. |
Nodal Officers
Principal Nodal Officer
| Hema L Venkatesh | 18002662400 022-49552400 | principal [dot] nodal [dot] officer [at] citi [dot] com | Citibank N.A. ., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai – 600 004 |
Branch Nodal Officer
| City | Name | Contact No. | Coverages | Address | |
|---|---|---|---|---|---|
| Hyderabad | Amaresh Sri Adibhatla | 040-66017109 | regionalnodalofficer [dot] south [at] citi [dot] comregionalnodalofficer [dot] south [at] citi [dot] com ( )regionalnodalofficer [dot] south [at] citi [dot] com (m) | Andhra Pradesh & Telengana | Citibank N.A., Unit No. 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Hyderabad - 500 032. |
| Bangalore | G Nagaparameshwar y | 080-67739326 | regionalnodalofficer [dot] south [at] citi [dot] comregionalnodalofficer [dot] south [at] citi [dot] com ( )regionalnodalofficer [dot] south [at] citi [dot] com (m) | Karnataka | Citibank N.A., 5 M. G. Road, Bengaluru - 560 001. |
| Chandigarh | Puneet Sandhu | 0172-6650934 | regionalnodalofficer [dot] north [at] citi [dot] comregionalnodalofficer [dot] north [at] citi [dot] com ( )regionalnodalofficer [dot] north [at] citi [dot] com (m) | Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar and Ambala Districts of Haryana | Citibank N.A. , SCO 4-5, Sector 8C, Madhya Marg, Chandigarh - 160 009. |
| Delhi NCR | Rakesh Singh | 0120-4396555 | regionalnodalofficer [dot] north [at] citi [dot] comregionalnodalofficer [dot] north [at] citi [dot] com ( )regionalnodalofficer [dot] north [at] citi [dot] com (m) | Delhi, Jammu & Kashmir, Haryana (except the districts of Ambala , Yamuna Nagar and Panchkula), and the districts of Ghaziabad and Gautam Budh Nagar of Uttar Pradesh | Citibank N.A., Level 1, Gurmehar, A-12, Ring Road, South Extension Part-I, New Delhi - 110049. |
| Mumbai | Bipin Salunkhe | 022-42142651 | regionalnodalofficer [dot] west [at] citi [dot] com | Maharashtra and Goa | Citi Bank N.A, 322 west view building, Linking road, Khar West, Mumbai 4000052 |
| Chennai | John Koshy | 044-66890076 | regionalnodalofficer [dot] south [at] citi [dot] comregionalnodalofficer [dot] south [at] citi [dot] com ( )regionalnodalofficer [dot] south [at] citi [dot] com (m) | Tamil Nadu, Union Territories of Puducherry (except Mahe Region) and Andaman and Nicobar Islands | Citibank N.A., 7th Floor, Acropolis, No. 148, Dr. Radhakrishnan Salai, Mylapore, Chennai – 600 004. |
| Kolkata | Arjun Mitra | 033-44095002 | regionalnodalofficer [dot] east [at] citi [dot] com | Orissa, West Bengal and Sikkim | Citibank N.A., 9 Brabourne Road, Kolkata - 700001. |
| Ahmedabad | Rohit Mehra | 079-40015715 | regionalnodalofficer [dot] west [at] citi [dot] com | Gujarat, Union Territories of Dadra & Nagar Haveli, Daman and Diu and Bhopal | Citibank N.A., Ground Floor, Kalapurnam, Nr Municipal market, C G Road, Ahmedabad - 380009. |
| Lucknow and Kanpur | Saurabh Mehrotra | 0522-4031203 | regionalnodalofficer [dot] north [at] citi [dot] comregionalnodalofficer [dot] north [at] citi [dot] com ( )regionalnodalofficer [dot] north [at] citi [dot] com (m) | Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) and Uttaranchal. | Citibank N.A., Amren House, 17/1, Ashok Marg, Lucknow - 226001. |
| Kochi and Trivandrum | Bindhya Krishnan | 0484-4196501 | regionalnodalofficer [dot] south [at] citi [dot] comregionalnodalofficer [dot] south [at] citi [dot] com ( )regionalnodalofficer [dot] south [at] citi [dot] com (m) | Kerala and Union Territory of Lakshadwee p and Union Territory of Puducherry (only Mahe Region) | Citibank N A, Ravis Arcade, Padma Junction,MG Road, Cochin-682035 |
| Jaipur | Amit Sen | 0141-4053301 | regionalnodalofficer [dot] north [at] citi [dot] comregionalnodalofficer [dot] north [at] citi [dot] com ( )regionalnodalofficer [dot] north [at] citi [dot] com (m) | Rajasthan | Citibank N.A., Ground floor, Bhagwati Bhawan, Near Government Hostel Crossing, M I Road, Jaipur - 302001. |
NRI Customer Care Number
| Country | Toll Free Number |
|---|---|
| Australia | Toll-free: 1-800-252-856 |
| Bahrain | Post Account Opening Toll-free: 8000-4884 |
| Canada | Toll-free: 1-800-248-4674 Pre Account Opening Toll-free: 1-866-703-2462 |
| UAE | Pre Account Opening Toll-free: 8000-172-122 Post Account Opening Toll-free: 800-035703463 |
| Hong Kong | Toll-free: 800-908-413 |
| India | +9122 4955 2484 |
| Singapore | Toll-free: 1-800-225-7211 Pre-Account Opening: 800 101 2342 |
| Thailand | Toll-free: 001-800-65-6196 |
| Europe | Toll-free from UK: 0800 032 2484 Toll-free from Europe: 00-800-2484 2484 Pre Account Opening Toll-free: 0808 101 7384 |
| USA | Toll-free: 1-800-248-4674 Pre Account Opening Toll-free: 1866 703 2462 Email nrinfo [at] citi [dot] com for pre-account opening queries |
Mailing Address
| Country | Address |
|---|---|
| India | Regular Mail: Citibank,N.A., PO Box 4830, Anna Road Post Office, Chennai 600 002, Tamil Nadu, India. Registered or Certified Mail: Citibank N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004. |
| USA | Citibank NRI, PO Box 431, New York, NY 10013. Please do not send USD (or any foreign currency) cheques or cash to this PO Box address |
Office Address
First International Financial Centre:
Plot Nos C-54 and C-55, G-Block,
Bandra Kurla Complex,
Bandra East, Mumbai 400098.
