Citibank Customer Care Number1800 267 2425
Citibank Customer Care Number
1800 267 2425
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Toll free Number(s):
1800 267 2425
To Lost/Block your Card
1800 266 2400
Grievance Redressal 10am-6pm Mon-Sat
All India Number(s):
1860 210 2484
24*7 Customer care-Credit Cards/ Citibanking/ Suvidha/ Loans*
022-495 52484
Outside of India-Citi Priority / Business Preferred
022-4955 2400
10:00 am and 6:00 pm-Monday to Saturday
IVRS Menu - 18002672425
First Select Language,
- Press 1- To report loss of card or any suspicious call or transation.
- Press 2- To report ATM complaint.
Online Chat
- Go to the official website
- In right corner there is an "Ask Me" option
- Click on this
- Type your query
- Click on send
SMS Service (52484 or 9880752484)
Investment Products
SMS INVEST to 52484
Banking Accounts information
| Request | Information | Message format | Example |
|---|---|---|---|
| Balance enquiry | To obtain the latest balance in your Citibank account | BAL<space>Last 4 digits of your debit card number | BAL 1234 |
| Latest Salary Credit | To obtain the latest Salary Credit in your Citibank account | SAL<space>Last 4 digits of your debit card number | SAL 1234 |
| Nearest ATM Location | To obtain the location of the nearest Citibank ATM(s) | ATM<space>Location | ATM Mulund Or ATM Noida |
| Duplicate account statement (only 1 request per day allowed) | To obtain a duplicate monthly statement. This will be delivered to your Email or to your mailing address as per your existing preference | DUPSTAT<space>Last 4 digits of your debit card number | DUPSTAT 1234 |
| Cheque book Request (only 1 request per day allowed) | To obtain a new cheque book. A new cheque book with 50 leafs would be dispatched to your mailing address. | CHQBOOK<space>Last 4 digits of your debit card number | CHQBOOK 1234 |
| One time Password (OTP) | To obtain an OTP for online transaction using your Debit card | OTP<space>Last 4 digits of your debit card number | OTP 1234 |
| Request | Information | Message format | Example |
|---|---|---|---|
| One time Password (OTP) | To obtain an OTP for online transaction using your Credit card | OTP<space>Last 4 digits of your credit card number | OTP 1234 |
| Outstanding Balance & available credit limit | To obtain the latest outstanding balance on your credit card along with available credit and cash limits | CARDBAL<space>Last 4 digits of your credit card number | CARDBAL 1234 |
| Rewards points on your Credit Card | To obtain the latest rewards points available on your Credit card | REWARDS<space>Last 4 digits of your credit card number | REWARDS 1234 |
| Latest statement billed amount, Minimum amount due and Payment due date | To obtain the latest statement billed amount along with your minimum amount and payment due date | STMT<space>Last 4 digits of your credit card number | STMT 1234 |
Money Transfer through IMPS (Immediate Payment Service)
| Request | Information | Message format | Example |
|---|---|---|---|
| Know your MMID (Mobile Money Identifier) | To obtain your MMID (Mobile Money Identifier) to perform instant IMPS transactions. | MMID<space>Last 4 digits of your debit card number | MMID 1234 |
| Money transfer through SMS (only for registered payees) | You can transfer money to your existing registered payees through IMPS, through SMS | IMPS<space>Beneficiary MMID<space>Beneficiary Mobile number<space>Money to be transferred<space>Last 4 digits of your debit card number | IMPS 9031234 9810012345 100 1234 (To transfer 100 INR to MMID - 9031234 & Mobile number - 9810012345) |
Grievance Redressal Mechanism
| Levels | Process |
|---|---|
| Level 1 |
|
| Level 2 | If level 1 response is unsatisfactory, or not responded within 2 working days then write to head [dot] customercare [at] citi [dot] com You will receive a response within 2 working days |
| Level 3 | In case level 2 resolution is not satisfactory, or not got response within 2 working days then you can write to- Principal Nodal Officer, through web form principal [dot] nodal [dot] officer [at] citi [dot] com You will receive a response within 2 working days Or you can call at 1-800-266-2400/ 022-49552400 (10am-6pm Mon-Sat) Except on national holidays or contact to nodal officers. |
| Level 4 | In case you are not satisfied with the response or have not received a response you can write directly to senior management through web form. You will receive a response within 2 working days |
| Level 5 | You can complaint before the Banking Ombudsman. if the reply is not received from the bank within a period of one month. |
Nodal Officers
Monday to Friday - 10am to 6pm; Saturday - 10am to 2pm
Write instantly to the Principal Nodal Officer
| Officer | Name | TelephoneNumber | Address & Email |
|---|---|---|---|
| Principal Nodal Officer | Hema L. Venkatesh, | 1800 266 2400 | Citibank N.A. ., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004. principal [dot] nodal [dot] officer [at] citi [dot] com |
| Branch | Nodal Officer | Phone Number | Address & Mail | Coverage Area |
|---|---|---|---|---|
| Hyderabad | Amaresh Sri Adibhatla | 040-66017109 | Citibank N.A., Unit No. 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Hyderabad - 500 032. regionalnodalofficer [dot] south [at] citi [dot] com | Andhra Pradesh & Telengana. |
| Bangalore | Nandish Prabhakar | 080-67739326 | Citibank N.A., 5 M. G. Road, Bengaluru - 560 001. regionalnodalofficer [dot] banagalore [at] citi [dot] com regionalnodalofficer [dot] south [at] citi [dot] com | Karnataka. |
| Chandigarh | Puneet Sandhu | 0172-6650934 | Citibank N.A. , SCO 4-5, Sector 8C, Madhya Marg, Chandigarh - 160 009. regionalnodalofficer [dot] chandigarh [at] citi [dot] com regionalnodalofficer [dot] north [at] citi [dot] com | Himachal Pradesh, Punjab and Union Territory of Chandigarh and Panchkula, Yamuna Nagar & Ambala Districts of Haryana. |
| Delhi NCR | Rakesh Singh | 011-41353301 | Citibank N.A., Level 1, Gurmehar, A-12, Ring Road, South Extension Part-I, New Delhi - 110049. regionalnodalofficer [dot] delhi [at] citi [dot] com regionalnodalofficer [dot] north [at] citi [dot] com | Delhi, Jammu & Kashmir, Haryana (except the districts of Ambala , Yamuna Nagar and Panchkula), & the districts of Ghaziabad and Gautam Budh Nagar of U.P |
| Mumbai | Bipin Salunkhe | 022 61416002 | Citibank N.A. , Times Square IT park, Wing B, Unit No 1, Andheri - Kurla Rd, Marol, Andheri East, Mumbai - 400059. regionalnodalofficer [dot] mumbai [at] citi [dot] com regionalnodalofficer [dot] west [at] citi [dot] com | Maharashtra and Goa. |
| Chennai | John Koshy | 044-66890076 | Citibank N.A., 7th Floor, Acropolis, No. 148, Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004. regionalnodalofficer [dot] chennai [at] citi [dot] com regionalnodalofficer [dot] south [at] citi [dot] com | Tamil Nadu, Union Territories of Puducherry(except Mahe Region) & Andaman and Nicobar Islands. |
| Kolkata | Arjun Mitra | 033-44095002 | Citibank N.A., 9 Brabourne Road, Kolkata - 700001. regionalnodalofficer [dot] kolkata [at] citi [dot] co m regionalnodalofficer [dot] east [at] citi [dot] com | Orissa, West Bengal and Sikkim. |
| Ahmedabad | Rohit Mehra | 079-40015715 | Citibank N.A., Ground Floor, Kalapurnam, Nr Municipal market, C G Road, Ahmedabad - 380009. regionalnodalofficer [dot] ahmedabad [at] citi [dot] co m regionalnodalofficer [dot] west [at] citi [dot] com | Gujarat, Union Territories of Dadra & Nagar Haveli, Daman and Diu and Bhopal. |
| Lucknow and Kanpur | Saurabh Mehrotra | 0522-4031203 | Citibank N.A., Amren House, 17/1, Ashok Marg, Lucknow - 226001. regionalnodalofficer [dot] lucknow [at] citi [dot] com regionalnodalofficer [dot] north [at] citi [dot] com | Uttar Pradesh (excluding Districts of Ghaziabad and Gautam Budh Nagar) & Uttaranchal. |
| Kochi and Trivandrum | Yonus V Y | 0484-4196512 | Citibank N.A., 38/1581 Fotofast House, M G Road, Ernakulam, Kochi - 682 035. regionalnodalofficer [dot] cochin [at] citi [dot] com regionalnodalofficer [dot] south [at] citi [dot] com | Kerala and Union Territory of Lakshadweep and Union Territory of Puducherry (only Mahe Region). |
| Jaipur | Amit Sen | 0141-4053303 | Citibank N.A., Ground floor, Bhagwati Bhawan, Near Government Hostel Crossing, M I Road, Jaipur - 302001. regionalnodalofficer [dot] jaipur [at] citi [dot] com regionalnodalofficer [dot] north [at] citi [dot] com | Rajasthan. |
Senior Management Team
| Head | Name | Contact No. | Address |
|---|---|---|---|
| Country Head- Global Consumer Group | Arjun Chowdhry | 044-6698 2006 | Citibank N.A, ACROPOLIS, |
| Head- Credit Cards & Personal Loans | Arnika Dixit | 044-6698 2007 | |
| Head- Retail Banking & NRI Business | Sharad Mohan | 044-6698 2021 | |
| Head- Home Loans | Rohit Ranjan | 044-6698 2022 | |
| Head- Operations & Technology, South Asia | Balaji Nuthalapadi | 044-6698 2023 | |
| Chief Country Officer | Ashu Khullar | 044-6698 2024 |
Branch Offices
Branch Timings: 10 am to 2 pm on weekdays and working Saturdays.
Cash Timings: 10 am to 2 pm on weekdays and working Saturdays.
Branch Working days: Branches will remain closed on Sundays and 2nd & 4th Saturdays.
| Location | Phone Number | Address |
|---|---|---|
| Ahmedabad | 079-40015740 | Ground Floor, Kalapurnam, Near Municipal Market, CG Road, Ahmedabad - 380 009 |
| Aurangabad | 0240-6659009 | Saraswati Sankul, Opposite S.B. Bus Stop, Aurangapura, Aurangabad - 431 001, |
| Bengaluru | 080-67739333 | No. 5, M.G. Road, Bengaluru - 560 001, . |
| Bengaluru | 080-49008522 | No. 91, Prestige South End, South End Road, Opposite Surana College, Jayanagar, Bengaluru - 560 004, |
| Chandigarh | 0172-6650900 | SCO 4-5, Sector 8 C, Madhya Marg, Chandigarh - 160 009 |
| Chennai | 044-42274419 | 50, C.P. Ramaswamy Road, 3rd Street, Abhiramapuram, Alwarpet, Chennai - 600 018 Branch Timings:- 10 am to 4 pm on weekdays and working Saturdays. Cash Timings:- 10 am to 4 pm on weekdays and working Saturdays. |
| Chennai | 044-49140222 | 50, C.P. Ramaswamy Road, 3rd Street, Abhiramapuram, Alwarpet, Chennai - 600 018 Branch Timings:: 10 am to 4 pm on weekdays and working Saturdays. Cash Timings:: 10 am to 4 pm on weekdays and working Saturdays. |
| Coimbatore | 0422-4237305 | 657, Tristar Towers, Avinashi Road, Coimbatore - 641 037 Branch Timings:: 10 am to 4 pm on weekdays and working Saturdays. Cash Timings:: 10 am to 4 pm on weekdays and working Saturdays. |
| New Delhi | 011-66125400 | Ground and 1st Floor, DLF Capitol Point, Baba Kharak Singh Marg, Connaught Place, New Delhi - 110 001 |
| Delhi | 011-49231800 | 27, Central Market, Sector II, Western Avenue Road, Punjabi Bagh West, Delhi-110 026 |
| New Delhi | 011-49812901 | Ground Floor, International Trade Tower, Nehru Place, New Delhi - 110 019. |
| New Delhi | 011-66415000 | Level 1, Gurmehar, A-12, Ring Road, South Extension Part-I, New Delhi - 110 049, |
| New Delhi | 011-49231700 | 33, Basant lok, Vasant Vihar, Priya PVR Complex, New Delhi - 110 057, |
| Faridabad | 0129-4182250 | 24-27, Lower Ground Floor, Crown Ansal Plaza, Sector 15A, Mathura Road, Faridabad - 121 007, |
| Gurgaon | 0124-4893918 | Ground Floor, DLF Square, M Block, Jacaranda Marg, DLF City, Phase II, Gurgaon - 122 002, |
| Secunderabad | 040-40005834 | Ground Floor, Queens Plaza, S.P. Road, Begumpet, Secunderabad - 500 003 |
| Hyderabad | 040-66017101 | Unit No. 1, Apurupa Silpi, Survey No. 124, Gachibowli Village, Serilingampally Mandal, Hyderabad, Ranga Reddy District - 500 032 |
| Jaipur | 0141-4053302 0141-4053300 | Bhagwati Bhawan, Ground Floor, Government Hostel Crossing, M I Road, Jaipur - 302 001, |
| Kochi | 0484-4196500 | 38/1581 Ravis Arcade, Padma Junction, M G Road, Ernakulam, Kochi - 682 035 Branch Timings: 10 am to 4 pm on weekdays and working Saturdays. |
| Kolkata | 033 44003538 033 44003510 | Kanak Building, 41, Chowringhee Road, Kolkata - 700 071 |
| Kolkata | 033 44095015 033 44095017 | 9, Brabourne Road, Bombay Mutual Building, Ground Floor, Kolkata - 700 001 |
| Mumbai | 022-25981401 | Ground Floor, Shop No. 2., Wing A, Lalani Residency, Survey No. 199/4, Village Kavesar, Opp. Suraj Water Park, Near Waghbil Naka, Ghodbunder Road, Thane (West) - 400 615 |
| Mumbai | 022-40765172 | Bombay Mutual Building, 293, D.N. Road, Fort, Mumbai - 400 001, |
| Mumbai | 022-61757771 | Ground Floor, FIFC Building, G-Block, Plot no c-54 and C55, Bandra Kurla Complex, Bandra (East), Mumbai - 400 098, |
| Mumbai | 022-61416010 | Mahatma Phule Bhavan, Palm Beach Road Junction, Sector 17, Vashi, Navi Mumbai - 400 705 |
| Mumbai | 022-42142652 | 322, West View Building, Linking Road, Khar (West), Mumbai - 400 052 |
| Mumbai | 022-61534036 | Times Square IT Park, Wing "B", Unit No. 1, Andheri-Kurla Road, Marol Andheri (E), Mumbai - 400 059 |
| Mumbai | 022-40532123 | Ground floor, Shop no.G9 & G10, Palladium, Phoenix Mills Compound, 462, Senapati Bapat Marg, Lower Parel, Mumbai - 400013 |
| Nagpur | 0712-6623101 | Nexus Point, Shop No. 1, Opp. Vidhan Bhawan, Civil Lines, Nagpur - 440 001. |
| Nasik | 0253-6647007 | Rushiraj Presidency, Opp. Bhosala Military School, 52, 53, D'Souza Colony, College Road, Nasik - 422 005 |
| Noida | 0120-4396530 | Ground Floor, Som Datt Tower, K-2, Sector-18, Noida 201301. |
| Pune | 020-66064200 | Ground Floor, Onyx Tower, 37/3 Ghorpadi, Nr. Westin Hotel, North Koregaon Park Main Road, Pune - 411 001, |
| Surat | 0261-4082707 | 14 Adarsh Society, Opp. Kakadia Complex, Ghod Dod Road, Surat - 395 007 |
| Vadodara | 0265-6639210 | Pelican Opp. Race Course Tower, Gotri Road, Vadodara - 390 007, |
NRI Customer Care Number
| Country | Toll Free Number |
|---|---|
| Australia | Toll-free: 1-800-252-856 |
| Bahrain | Post Account Opening Toll-free: 8000-4884 |
| Canada | Toll-free: 1-800-248-4674 Pre Account Opening Toll-free: 1-866-703-2462 |
| UAE | Pre Account Opening Toll-free: 8000-172-122 Post Account Opening Toll-free: 800-035703463 |
| Hong Kong | Toll-free: 800-908-413 |
| India | +9122 4955 2484 |
| Singapore | Toll-free: 1-800-225-7211 Pre-Account Opening: 800 101 2342 |
| Thailand | Toll-free: 001-800-65-6196 |
| Europe | Toll-free from UK: 0800 032 2484 Toll-free from Europe: 00-800-2484 2484 Pre Account Opening Toll-free: 0808 101 7384 |
| USA | Toll-free: 1-800-248-4674 Pre Account Opening Toll-free: 1866 703 2462 Email nrinfo [at] citi [dot] com for pre-account opening queries |
Mailing Address
| Country | Address |
|---|---|
| India | Regular Mail: Citibank,N.A., PO Box 4830, Anna Road Post Office, Chennai 600 002, Tamil Nadu, India. Registered or Certified Mail: Citibank N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai - 600 004. |
| USA | Citibank NRI, PO Box 431, New York, NY 10013. Please do not send USD (or any foreign currency) cheques or cash to this PO Box address |
